Great service. Personable friendly. Always clean and on time. Checks all equipment. Keeps the pool and operable with no issues. Proactive vs reactive. Easy to reach and deal with read more

We have been using Rocklin Pool and Spa for a few years. They were recommended by our pool contractor. I'm very confused by this service. I have a hard time getting a straight answer when things are not going well. Our pool turned green this summer due to algae growth. We hadn't even swam in it. I don't understand how it got so bad if they are coming to test regularly. Then they charged us to get it back on track and it took over a month. I also am not convinced they come on a regular basis. It would be nice if they left a card to let you know they came and how your pool is doing so it doesn't get worse and you get charged more. Additional they only take checks which is annoying. read more

Rocklin Pool and spa was assigned with our pool start up. They have been phenomenal! We had solar for our pool started by another company and John found immediate issues with the solar installation and started the process to have it fixed. He even came to our house on Saturday to check our pool and spa heater to get things all settled for the weekend. Overall happy thus far, will stick with Rocklin Pool and spa for our service needs going forward. read more

I have been a customer of Rocklin Pool and Spa for a couple years now. I am thoroughly impressed with their responsiveness, patience and willingness to complete weekly pool/spa service and immediately tackle any other problem that may occur. If it's the weekend, I know I can leave a message with them and they call back as soon as they can the following business day. I also appreciate how courteous and respectful everyone is when I call to talk about challenges I may be having with the pool or equipment. They are a also an authorized warranty service and repair company for Pentair. I have had Justin come out a couple times for equipment failures with Pentair. So far everything has been covered by warranty. Justin is always super professional and takes the time to make sure you understand what has failed and how they plan on correcting it. Rocklin Pool and Spa's pricing is very competitive, if not better than many other pool services around. There are several options for services packages they provide. As I said earlier, there are many pool services out there and this is the one I recommend! read more

I would not recommend this company. It is impossible to get their technicians to diagnose and fix equipment issues. We waited months to have a technician look at our booster pump and the response was always the same, "You are on our list." We ended up canceling our monthly service since we were not receiving the promise of full service pool care. read more

Great customer service and very knowledgeable staff! They helped us first time pool owners understand how to take care of our pool. I highly recommend them with any pool needs! read more

If I could rate only Rick, the gentleman who actually comes out and does the work, this would be 5 stars. However, the customer service that I've experienced by way of office staff and procedures, responsiveness to inquiries, and professionalism has been disappointing. I recently called to have them replace a 4+ year old valve actuator that failed. This is a common part that is easily obtained for $225 to $235 retail. Installation involves unplugging and unscrewing the old actuator (it sits on top of the valve) and plugging in and screwing on the new part. There are literally 4 screws. I had to be at work during the day, which is why I didn't just replace the actuator myself, thus I wasn't present when the installation was done. Upon returning home, I was surprised that I had to re-program the end points myself in order to balance the spillway and the pool return flows. I shrugged it off as not a big deal as these actuators are easy to program. All was good. Several days later, I received an invoice with the single line item: "actuator install. The charge was $550. Wow. Even at full retail price for the part, that's $325 for labor. It would comfortably take me 30 to 45 minutes to install and adjust. A pool tech could probably do it in 15 to 20 minutes. So I called the office to inquire as maybe some other work was done. It was impossible to know as there was only the single line item entry on the invoice. As a matter of practice, they do not answer their phones directly. You have to leave a voice message and you get a call back, sometimes same day, sometimes not. Ultimately, when I inquired about the invoice, the office staff person insisted that she gave me a verbal estimate on the phone. She also claimed that I authorized the work based on the estimated amount. That was a complete falsehood. Had I known they wanted $550 to unscrew, unplug, screw, and plug in a part, I would never have agreed to it. Upon challenging her false narrative, she promptly said she would arrange for someone to come out and uninstall the part. End of conversation. I certainly will not deal with this business in the future. read more

Rocklin Pool and Spa are true pool professionals. They really care about helping you keep your pool in perfect condition. They are not just trying to sell you chemicals that really don't improve your pools health. Justin is tremendously knowledgeable and loves to help pool owners understand the chemistry and the process of proper pool maintenance. He provided clear answers and direction for all the questions I asked him. I can't say enough good things about this local company. Thank you Rocklin Pool and Spa! read more

I have had them service my pool since we put it in 12 years ago. I was told they'd turn on the solar heat and now she said I should go to another company. What?? Terrible customer service. They said they'd provide this service and now they won't. read more

At 6:30PM on a recent Friday evening, we turned our Spa on to heat up. As we walked out to the Spa, we were dismayed to see that it was half full and headed towards empty. With no idea on how to stop this draining process, we were fortunate to have Justin's contact number. We reached out, he answered! We were able to "FaceTime" and show him the issue, he provided directions to reverse and correct the situation. Our Pool Contractor used Rocklin Pool and Spa Service and Rick for the initial equipment installation (which we were very happy with) and now we know why, they are an honest company, with reliable employees, who work at addressing your issues. Thank You Justin! read more

The dude who physically takes care of our pool was great and did a good job BUT their customer service is awful. No one ever answers the phone so from the moment you try to reach them there's a sense of unresponsiveness. We've been trying to resolve an issue for months, keep getting promises that the owner Rick is "working on it" and "will be in contact soon" but he has never once tried to reach us. After 2 months of this unprofessional passive aggressive behavior, we gave up and found another company to service our pool. Good riddance read more

Honest, Stellar, Prompt service. I am so pleased. Thank you to Rick for all you do.

This is a 5 star establishment! We have been customers for years and have never been disappointed. From the front office to the technicians they all work with integrity and professionalism. John specifically is amazing, his knowledge and ability to articulate in layman's terms are bar none. He hits you straight solid information that is not tainted with bias. All of our emergency situations have been addressed immediately and executed to 100% customer satisfaction. Thanks Rocklin Pool and Spa for keeping my family swimming!!! read more

Rick and his team at Rocklin Pool & Spa are awesome. Rick is not only informative and knowledgable but very honest. We didn't know anything about pools and pool equipment when purchasing our home, so Rick patiently walked us through all of the equipment, checked it and gave a detailed and 'dumbed down' version of what we had and how to fix at a reasonable cost. We continued to use RPSS to service our pool and could not be happier with their services! Highly recommend! read more

Rocklin Pool & Spa has been a God sent. They diagnosed and repaired a Pentair bubbler light issue (under warranty) I was having. The "other" pool service company had been out three times and said each time it was "fixed". I would come home and find it was not. Rocklin Pool & Spa made it right the very 1st time they came out. read more

These guys are really top notch. They are prompt and know what they are doing. Rick has been out for two pool emergencies in the past few years and he knows his stuff. The latest visit required a circuit board flash and some Screen Logic work in addition to some light replacements. read more

We have had a contract with Rocklin Pool & Spa for three years and their customer service has consistently declined over that time. We never know when they are coming to service the pool, so are frequently surprised by their presence in our back yard, they shut the pool system off for service but don't turn it back on, and when we call them for additional service or with system problems, they DO NOT answer their phones.. EVER! I have called eight times today, left messages, no return call. Unacceptable. Meanwhile, the pool gets cloudier by the day. read more

Rick has been out to do Pentair warranty work for us a few times. Everytime he is prompt and very knowledgeable about how to solve problems. read more

Excellent service. They have been servicing my pool for 3 years now. Very responsive to issues. Entire staff is very professional and helpful. Highly recommend them. read more

Rocklin Pool and Spa Services has been servicing my pool for several years. We have found their employees to be very reliable, knowledgeable, trustworthy and easy to have around. They are always willing to go the extra step when they know we're having a big party...by leaving extra chlorine to make sure the pool stays sparkling. The management is cooperative, helpful and communication between the customer/service person/management is great. I highly recommend Rocklin Pool and Spa. L. Palos read more

Don't use this pool service company!!! They installed a new pool motor and electrical panel for me. The pool light shorted out after 1 year and they refused to come out and repair it. Then after 2 years the entire pool pump failed. I called to talk to Rhonda who was very rude and said they work not come out to even look at the issue as they were 3 months out on scheduling. My pool was turning green. I had Rick, the owners cell phone which I called for 3 days. The mailbox was full for all 3 days. Beware of these guys as they will not stand by their work! read more

Rick from Rocklin Pool and Spa handled our initial service and orientation after we had a new pool installed. Rick was very detailed and professional and based on my experiences with him and others at Rocklin, I would recommend them. read more

I was very happy with my pool service (Sta-Clean Pool and Spa), but I was having trouble with my jets on my spa and Rocklin was the one that initially treated my pool after installation so I paid ~$200 for them to come out and look at it. They did a lot of work and it got a whole lot better, but they told me that it wasn't 100% yet and that if I had them as my servicer then they'd be able to come out and clear the jets for free. So I transferred my service to them. However, when I then called in a few months to get him to come clear the jets again, they said that I needed a snake and had to hire a plumber. Meaning there was no advantage to having them as my service. So I went back to Sta-Clean who I highly recommend. My situation is unique and I'm sure these guys are good at everything else, but I really feel that they misinformed me about this and said what would get my business even though it wasn't really true. read more

Love our guy "Robert" at Rocklin Pool and Spa. They are good at bringing things to my attention and giving me fixing options. Pool always looks good. read more

Rocklin did great work for me. Riick got rave review from Sierra Pacific and now I see why. He did a lot of work, timely and exactly as quoted. He didn't oversell, or favor one supplier. I wanted good work done right the first time and that's what I got. He left plenty of time to teach me the new controller as well. His phone/scheduler does great with follow up and communication as well. I will use Rick again for sure. read more

Very pleased....not easy to find a good pool-man!