I've been meaning to leave this review for months, and my most recent experience finally convinced me to stop putting it off. For the past 10 months, Robbie has helped me transition from relying on a pool service to maintaining my own pool after a complete pebble finish remodel. Pool chemistry can be intimidating, especially with a freshly refinished pool, but he has consistently taken the time to explain the "why" behind his recommendations. There are no sales tactics, no unnecessary products, and no fluff, just honest, straightforward advice that works. What prompted me to finally write this review happened the day before the Fourth of July. I stopped by without realizing they had closed early for the holiday. I thought I had missed my chance to pick up chlorine. Robbie was already in his truck, ready to head home. Most people would have driven away. Instead, he got out, greeted me with a smile, unlocked the store, and took the time to get me exactly what I needed even though they were already closed. That simple act of kindness says a lot about the kind of person he is. As a fellow small business owner in the service industry, I understand what it means to go the extra mile. In today's world, where so many interactions feel rushed and transactional, that level of customer care stands out. It's something you don't see often enough anymore. I was also surprised to see this business sitting at only three stars on Yelp. Reviews often attract people who had a bad experience, while satisfied customers rarely take the time to share the good ones. I realized I had become one of those people. After 10 months of consistently outstanding service, I felt it was important to add my experience to the conversation. Every visit has been positive. Robbie has been patient, knowledgeable, and genuinely interested in helping me succeed instead of simply selling chemicals. If you're in the Fair Oaks area and want to learn how to maintain your own pool, save money on monthly service, or simply understand your pool chemistry better, I highly recommend Nathan's Pool Supply & Equipment. They've earned my business, and more importantly, they've earned my trust. Thank you, Robbie, for your professionalism, integrity, and consistently outstanding customer service. It truly makes a difference. read more

This place has the goods! I had been to leslie's and they sent me here and I got what I needed.

My pool guy Kevin recommended this place to me. Robbie is always helpful and the always have what I'm looking for read more

Rob at Nathan's is an awesome guy! He's honest, genuine, will help diagnose a problem with your equipment til he has a solution and answer. I can't say enough good things about this company. There are not many company's out there anymore like Nathan's. A small local pool supply that will give you good and fair prices on whatever you need. Forget the big box stores..... Go to Nathan's! read more

Recently let my pool service go to try it myself. Took a water sample in to Nathan's Pool Supply and was warmly greeted by Robbie. He tested my water and said everything looked good. Answered a ton of my questions. Basically gave me a thumb nail review of pool care. I had a slight algae film on my pool walls that my pool service couldn't get rid of and Robbie recommended a product to put in my slimmer basket. Told me it would clear it up in a couple of days...boom, problem solved. My pool is crystal clear. I mentioned that my booster pump was squealing (probably a ball bearing issue) and that I would need to replace it in the near future. He told me Leslie's Pool Supply (his competitor) was currently having a blow out sale online right now. I went home and immediately ordered one. Obviously he cared more about me than making another sale of a booster pump. Highly recommend this place. Ignore the old, negative reviews since these are new owners. read more

Thank you for the great service Robbie. I purchased 1 gallon of chlorine earlier today and wasn't paying attention to the transaction. When I got home, I discovered that I was rung up for 1 crate of chlorine. When I brought it to Robbie's attention he was sincerely apologetic and made things right immediately and with a smile. When looking at the reviews, pay attention the date! Nathan's has been under new management for awhile. It seems to me that the poor reviews were during the old management's reign. B. Platon read more

Came in they were very welcoming and knowledgeable on products. Learned something new about the industry.

New management!! I decided to try Nathan's again. Very Friendly and a case of Chlorine was well under $40 + deposit (I had a crate and 4 bottles). And the guy I interacted with loaded the new case into my SUV. Nathan's has also had what I consider hard to find parts. Combine that with the new customer service this in my new place. I will definitely start getting my Chlorine there from now on. It seems that the grumpy old guys are gone. read more

The employees here are helpful, knowledgeable, and very professional. I highly recommend you get all your pool supplies and needs here.

Rob and Nathan's had my back during recent pool remodeling. Helped with pool startup and good advice. I do a lot of my own pool maintenance and sure nice having someone near that you can trust with pool help. read more

Came in on a last ditch effort to get a part for my cleaner before the 4th and the guys were very helpful in getting me an updated cleaner part that works a million times better. They have a huge inventory of parts in stock and are very knowledgeable!! Thanks guys!!!! read more

Been going here for years, as the owner was honest and knowledgeable! I needed a new filter and it was 10 days to get off the internet for a $120. So knowing it would be more expensive at Nathan's, I needed it now,so I was willing to pay the usual $145, but was Surprised by what I assuming is the owners son that it was $188! He told me they were made in China and it was due to tariffs! On a whim I googled Unicel and they're made in California! Wtf?! So you are ruining your reputation for money and lies! Way to sink the ship son! I hope you loose everything! You POS! read more

Very friendly and had what I needed. Walked in with an old ortega valve and he rebuilt it right on the spot.

Always helpful. My elderly pool always needs something and they have been wonderful. Parts in stock for repair. Great suggestions to help save money. read more

Nathan's supplies, by far, the most complete pool and pump parts in the area. Their staff is incredibly knowledgeable - you can describe your problem in the vaguest of terms and they will diagnose it. Their prices are very reasonable for what you get. read more

So....i have been coming here for years and I know that the owner was a cranky curmudgeon. But he knew his stuff! Well good news, the place is under new ownership and the new owner and staff are amazing. Super helpful, friendly and also know their stuff! They even carried my purchase of a case of chlorine out to my car. And I'm a in fit (kinda) guy. LOL. Anyways just want to give these guys a shoutout. If the old guy turned you off from coming here I'd say give it another shot. They are waaaay better than the chain store that will not be mentioned. read more

My pool cleaner was not working. I brought it in and they diagnosed and fixed the problem in 1 day!. They also used a number of parts that I needed that they had on hand and did not charge me for them. ALSO, I had a lot of questions about my pool and chemicals and they answered all of them no problem. Plus, Their prices were better than others. Super Nice guys. I have a go to pool shop now. Thank You! read more

Had a pool guy decide maintenance was best deferred. After two years, chlorinator was leaking, pump was leaking and he balked it on old equipment. Bye bye pool guy, talk with Rob and the guys at Nathan's and they walk me thru the process to repair my leaks. Less than $100 and a couple of hours work, not a drip, water loss eliminated ad the pool hasn't looked this clear in years. Thank you guys for your expertise and experience! read more

Great place, don't let the old reviews about bad customer service deter you. This was previously caused by a family member who is no longer there. Our pool guy referred us to this place when Leslie's couldn't figure out or find what we needed. The man at Nathan's was extremely friendly and helpful and we got the o-rings we needed. read more

I only go there now to buy liquid chlorine as Leslie's doesn't sell it buy the case & the price is cheaper. George is the only guy who can test your water which is weird. He's knowledgeable, but isn't customer friendly as are all of the other knuckleheads working there. They do have a good selection of hoses & parts, but be forewarned that when you step into the shop you're considered an idiot... read more

I was forewarned that the place is rude. Dude with the beard is not a friendly guy. First time I've been there. Asked for test strips and chlorine for the hot tub. Asked for the strips, dude gave me a pack, I asked if that was the only brand and dude copped a huge attitude. It's whatever. I was told he's a dick but always has inventory so I went for it. He gets top dollar too. I got what I needed, got what I expected. Paid too much and left. Thank god I don't live in the area. F that guy. It ain't gonna matter but if he's convenient go for it. read more

George is straight forward but the man has lots of years of experience and will ONLY sell you what you need and tell you how to mix it and take care of your pool, if you want to ask questions he will answer them but he's not the joking kind, I'm a business owner and everyone has different personalities, I like George and respect him and I get the same back. I was going to spend twice as much at another place but here I got educated on how to treat my new pool and saved money, I don't care about a fancy store Or bubbly people so this works for me and hoping it works for you too!! Thank you Nathan's supply and employees for being here for our community. read more

Decent supply of spa parts. Was able to find what I needed. Customer service is not the best! Could use a little polish!!!!

the new owners are great. very committed to customer service. If you need a part for an older unit they probably have it in stock.

I've been having trouble finding the right seal kit for my pump. The older guy there knew exactly what I needed and even installed in right there at the counter. He lot a lot of sage advice. Most places would have just tried to sell me a new pump. read more

I will never give this business any of my money ever again! Went in to purchase 2 screws for my pool sweep. When showing a picture of a similar pool sweep I was cut off by the employee Mac telling me what model it was. I then proceeded explaining that I needed the 2 screws under the blue housing as mine came off and i couldnt find them. He then walks back to the back I assumed to get the screws I needed but came out with a large container filled with miscellaneous screws. Then grabs the inside panel of the sweep and asks if this is what mine looks like. Hesitant to agree as I'm not 100% what the inside looked like with out all the other pieces together I turn the panel and recognize the spot where my missing screws go. He tried one then dug around for some others. I then say the screws may be short as I'm trying to recount size/length of screws missing. I pull a small one out and say "they may be this size" then retract what I said because there is a rectangular piece of plastic the screws go into before going into the main body. Mac then says rudely "can you let me do my job". I then tell him to forget it I will order the screws I need online as I will not be talked to like that especially in front of my daughter. No customer should EVER be treated with such attitude! read more

Bad experience here. Google says they are open at 9am. I arrived at 9:30 and walk in the front door and the employee tells me that they don't open until 10 but he let me purchase anyway. They sold me a pool rX for $110. Way over priced. Then when I was leaving the employee reminded me they open at 10am and I said ok I'll remember that for next time but told him google has the times wrong and he said in a very rude and snarky tone "don't believe everything you read on the internet" -overpriced -dirty -unprofessional -unfriendly As the owner of a business you can change the open/close times on google. You could also lock the front door if you're not open. read more

Odd experience. The owner isn't friendly; they are unprofessional, condescending and act like it's a chore to help you make a purchase. They don't directly answer questions, they circle around the answer. The wife was much more helpful than the owner. They act like you're an idiot if you are not a pool expert and ask any questions. Wasted two trips there because they gave the wrong info about testing the water in my pool. This guy just needs to retire. You can tell he's miserable. read more

Golly, a lot of bad reviews. Luckily my experience was a good one. I went in hoping to find expertise not cheerfulness and that's what I got. I had drained my pool and didn't want to risk the re-chemicalizing on the advice of the young guys at a closer pool store. Ageist perhaps. Anyhow, George provided a worksheet, reviewed each step with me, and was most helpful. He didn't bat an eyelash at my perhaps inane questions. Just answered them. His prices on the chemicals seemed inline with other pool stores, but the 50 pounds of cyanuric acid was just $43, much cheaper than what I found online at Leslies. The woman in line ahead of me told him she comes from faraway to come to this shop. read more

it might be the only place to get diatomaceous earth at a decent price along with liquid chlorine by the case. They have always been able to get any part I need for my pool and filter. read more

I had a great first time experience at nathans. The person helping me may not have been the friendliest person on the planet. but i will say that dude knows hot tubs. he got me up and running with no problems. this is my new pool/hot tub spot, boo on leslie's read more

Nathan's used to be my favorite place for pool supplies, way better and more knowledgeable then Leslie's. That was until today. I went in and found that they have doubled the price of chlorine The 1st day of Labor Day weekend. Thay say that their prices went up so they have to pass that on to everybody else. I don't believe it. I have family in the chemical industry and after asking around there has been no significant raise in chlorine prices. This is a scam, sales tend to slow significantly after Labor Day weekend So they upped the price. UPDATE. THEY LOWERED THE PRICE!!! AS SOON AS LABOR DAY WEEKEND WAS OVER. CROOKS AND LIERS read more

I brought my MX-8 in for repair, and left it determine what was needed. They told me there would be a $20 diagnostic fee. When I returned they said it was ready and the repair was $325! I was shocked and asked why I wasn't called to authorize the repair. I was given no explanation, only stated that if I didn't want it, he could probably sell it for at least that much. Feeling I had no choice, I paid, only to return 37 days later as the unit still di not perform. (note:warranty is 30 days) I returned the unit again expecting satisfaction. The technician told me that the DIY attempts included incorrect parts which he completely replaced with the correct parts. I acknowledged, and paid the additional $107.00. When I came back a few days later, the owner (he made sure I knew it as he said "see the name on this badge, and the name on the sign". "I want you to leave" I never raise my voice, and never asked for anything other than to have the repair I had reluctantly paid for. I had been a customer for at least 10 years even before they closed their location on Fulton Ave. I never expected to be treated like this. RB read more

Came in to check out the store to see the specific products they carry. Mack, older gentleman (not so gentle), was very rude and ignored my presence in the store. I walked in with a smile and after walking around for 10 minutes I walked out feeling grumpy. Thank you, Mack, for making me feel the way he feels when he works. I know this is possibly the only pool supply place in this area but I don't mind driving somewhere further to get better service. Never again! read more

We used to buy pool supplies at Leslies where they have, on multiple occasions, treated us like idiots. They sell us clearly wrong filter supplies without checking to make sure its correct and usually dont know what they are talking about. They hire young guys that try to sell you products with a smile and a wink instead of knowledge. Anyway, Nathans actually has knowledgeable guys working in there. Some may be gruff and come off as rude, but who cares? They have a huge selection of supplies and can actually give you knowledgeable advice instead of just feeding you a bunch of BS. read more

How about adjusting your hours on Yelp (for Sunday) so I don't drive out here and waste my time!

Okay, walking into Nathan's is a little like walking into an old auto shop. There isn't a whole lot of bright, flashy packaging everywhere, just a bunch of menacing looking pool equipment and parts hanging from the walks. The people who work here aren't sparkly young salespeople who will try to sell you whatever product is hot this week, no, these are crusty pool professionals who will sell you what you need and dispense advice when needed and asked for. I've seen a few complaints that George (the manager) is rude and, yes, he is not a man of many pleasantries, and sometimes he can make you feel like a complete "pool rookie" but, hey, the man knows his pool water. One time he stopped me from buying something that I totally didn't need. "Put that down, idiot, stop dumping shit you don't need into your pool." **That's not what he said, but that's what it felt like** Look, I'm a first time pool owner and it's been a learning curve. Like many other first time pool owners, I was more than happy to dump chemicals into my pool, helter skelter, at the first sign of any trouble. Cloudy? Hand me that totally expensive clarifier!! Sometimes pool rookies like me need tough love. Come to Nathan's when you want to get serious about pools. read more

Just moved here a month ago from the Bay Area and I was indeed of help to repair my pool sweeper p280. George had the exact part that I needed and was very knowledgeable and helpful with instructions on how to fix my problem. I highly recommend and would go back here if I have any more issues because of the great service I experienced. read more

Many of the posts here reference the staffs manner. They do tend toward the brusque. Sometimes when I'm not sure what I need to solve a problem part of what I want from the help is for them to answer all my questions so I can reach a better understanding of the issues and possible solutions. While that sort of service is not one of their strong points at Nathans, they have over the years helped me learn how to operate my pool. Their advice lines up with my goal of effective pool maintenance at the lowest cost. I prefer them to my other neighborhood option, Leslies, where I sometimes know more about my pool chemistry than the frequently changing staff. It seems the goal at Leslies is to send me out the door with an armful of products. I've never felt that way at Nathan's. The folks at Mahalo Pool in Orangevale are pleasant and helpful but they are a little far from my home in Citrus Heights. I bought my pool sweep there and he actually came to my home (for free) to help me get it working right. My honest rating of Nathans would be four stars but I went five to offset all the one star reviews. Everybody with a beef wants to complain but the happy people just go on their way. read more

These guys know their pools and pool stuff. For certain. I'd driven by them for years, and was using Leslie's instead. First time to Nathan's they gave me EXACTLY what I needed and very quickly too. True, their prices weren't as low as Leslie's, but I'll pay a little more to get fast, accurate service. Manager George is a little gruff, but it was clear to me he is true and honest. I needed some half-unions and a manifold for a Jandy filter, and he had them at the counter in less than a minute. I asked for some advice on cartridge cleaner solution, and he hooked me up with some spray on degreaser/descaler that worked great. Not a man of many words or many smiles, but he had all the right equipment at his fingertips. So much for using Leslie's... read more