After a five year hiatus, due to the COVID-19 pandemic, I had my first cleaning done by Maid Brigade this morning. I could not be happier! So much I cannot clean myself anymore: ceiling fans, skylights, behind the toilets, etc. Enrique, Norma and Blanca came in and went straight to work. So many details they tackled: dusting of the baseboards and doorway frames; stainless steel appliances -including the stove top and cast iron grates- granite counter tops, the HVAC intake vent in the hallway ceiling, bathroom fans, window blinds, plus things I never even think of to clean. My hardwood floors haven't looked this good since the last time they cleaned! Everything is so clean and fresh, it has even brightened my attitude. My husband is thankful he no longer has to clean his own bathroom too-lol. Maid Brigade still uses "green" cleaning products so I'm not worried about ill-effects on my cats or us humans. And the cleaning team was gracious enough to wear masks, as I requested. Mike, in the office, sent me a calendar with my scheduled cleaning dates so I'm set through April 2024!!! Prices are very reasonable and worth every single penny; customer service is stellar and the cleaning team arrives within the two hour window given with all equipment needed to clean and are friendly and efficient. I'm so looking forward to having a continuously clean house again. Thank you Maid Brigade. read more

We've used Maid Brigade for years and during that time have mostly had the same cleaners whom we cherish. We have them do general housecleaning. They are trustworthy and very dependable. The office staff are excellent at responding to any concerns. read more

could not / would not consistently clean the floors properly unless i pointed out they were not clean. i can clean the floors properly and i am not a professional cleaner, so i know it can be done. i resigned myself to this fact that i would have sticky smeared dirty floors and let it go for several months after pointing it out. so i recently pointed out the floors are still not clean after getting tired of living with it, and the next service they did a good job and they were clean. but then they notified me they quitting a week after that saying that they couldn't meet the needs. not sure what kind of training the crews receive, but their work does not come off as professional cleaners in some areas and they can have a lack of awareness that is surprising. for instance smearing windows in sliding glass doors in a circle and leaving them dirty after "cleaning" them is actually making them worse than when they found them. similarly with smeared and sticky unclean floors. so it boils down to basically their preference is that they get paid to do whatever they feel like or don't feel like and if you point out the floors are never clean, they would rather quit than do it properly ;) read more

I hate moving, but I hate cleaning even more. Seriously. I was not born to clean. I was born to make messes! (No, I mean it. Cleaning solutions make my skin break out in hives or an ugly red rash,so to me this is evidence that I was not meant for scrubbing, mopping, windows, and especially toilets). When I finally made enough money to not have to clean when I move, given that it seems we will always be moving, it was a total relief. We have had good people come clean for us, and we have had bad people come clean for us. BTW Hubby is not a cleaner either, way worse than me.You should have seen his tub when I moved in with him, eww. That DID inspire me to clean.. I digress. So, for an example, when he does dishes, he does not throw away paper napkins, wipe the table, or wipe the counter. He considers that " a separate job". He moves dishes into the dishwasher,( with engineer precision) and puts soap in, and turns it on. That's it. That's doing dishes. I consider kitchen cleanup part of that... but it's not worth arguing over any more. You can see how a total move out cleanup wouldn't be something we could possibly manage together with any kind of positive outcome, am I right? This time, I hired Maid Brigade to do a move out clean up. I was a little worried because the two Yelp reviews aren't so good, but I didn't have time to do a web search or ask for help, this was kind of an emergency. I called them about a week ahead of time, and while they couldn't do my top pick date, they could provide cleaners for over the weekend ( when they usually don't work). They quoted me a price, and I noted that I had a coupon ( from those crappy ones that come in the mail for 10% off) and they said they would honor that. Mike (manager on the phone) called the day before to confirm and gave me his personal cell number so I could call if there was a problem. There wasn't. Two cleaning people showed up 15 mintues into the hour window I'd been told and it took them approximately five hours to do the cleaning I needed them to do. They even cleaned something I told them not to bother with. The total cleaning bill came out to less than I expected. They accidentally broke a blind but told me about it and have offered to reimburse me. ( cheesey plastic blind that wasn't attached correctly by house's previous tenants). I was totally satisfied with their work. Little piles of dust that I left in corners on purpose disappeared. Rugs were perfectly vacuumed. The fridge and oven ( my least favorite after toilets) were sparkling. I think it went fine. I was ok with the expense. If it means the whole deposit comes back, that's fine with me. Mike called to follow up about the cleaning and the blind to see if I was satisfied and I appreciated that too. I think they're making an effort to do a good job. I appreciated the customer service and how everything went so smoothly. And hubby and I appreciated being spared the who has to clean what argument. Whew. read more

I engaged with this franchise in advance of moving into a new townhouse. As part of his quote, the contact wanted to send out a team to fully clean the house for the first time - with this quote: "$330, it could be higher, could be lower. We only charge for the time that we are actually at your home." I pointed out to him that this was a freshly cleaned place, there would be nothing to clean. He wouldn't relent -- he was going to get his team into my home at an hourly rate without any boundaries come hell or high water. This is the time when the company should be courting me, impressing me to gain my business. Instead, the contact showed profound greed and lack of business sense in demanding that he fleece me for cleaning a house that was already cleaned.. $330... could be more, could be less. To do what? Stand in my pristine, clean townhouse and admire that it's all clean and shiny? Bottom line -- he demonstrated that he was willing to cheat me right out of the gate. Why would I let someone like that in my home on a regular basis? I passed. read more

I had Maid Brigade come out to do a move in clean up. The house had been empty for about a year, so a good cleaning was in order. They quoted me 400.00 but maybe a little more, based on how long they were gonna be there. I expressed my concern but was assured they would do a great job and that the work was guaranteed. So I had them come out. On the day of the move my mother and sister helped out and told me when i arrived that they had to clean out the cabinets and drawers in the kitchen. Due to the insanity of the move it took me a couple of days to realize what a poor job was done. The edges of all the doors were coated in dirt there was still mold in the bathroom and the overall job was very poor. I called the company and they knocked 90.00 off and sent out a crew to correct things. The job was still shoddy and it cost 400.00 (no shock there). My suggestion skip this company and us someone else. read more

So I had a bathroom that needed serious cleaning. It was a half bath and I told them that while the toilet was a big job, it really wasn't going to be that long. Nope. 2 maids for 2 hours minimum at 45/maid/hour. So $180. Ok. I paid it. Yeah, it was a bit much for one bathroom, but it was the cheapest I was able to find in the short amount of time I had. So their window to show up was 10am - Noon. They show up at 11:35 and proceed to start cleaning the living room. I tell them no and that the Bathroom is the priority and to start with the toilet. They come in and start cleaning the shower.... I try to explain this to them, but they claim not to speak any english. So I tell them to stop with the shower for now and clean the toilet. They pack up and leave. I have to rush out to catch them when I realized what was happening. They then come back in and spend another 20 mins on the phone (????)... So FINALLY, they get started cleaning the bathroom (Shower.. I no longer cared what order they did things as long as the toilet was clean). I call up to complain about the phone calls they were making and how they were wasting time and the person on the phone tells me she is sending a supervisor over... 40 mins. later (We are up to half the time gone by now), she arrives and explains things to them. They work and get the bathroom done in a quick amount of time. When I mentioned the phone calling, they denied it happened. So I had around 40 mins. left with them and I told them to clean the living room because it's 2 hours minimum and by god, I wanted at least half that time filled with work. So one of them vacuums the living room and the other stands around. I tell them that they can leave after they do the kitchen floor and the boss says "Yes. We will be leaving after that"... Excuse me? So in at 11:35, out by 1:05 with a total of 30 mins. wasted (We had a 10 min. talk where I used the boss to translate what I wanted the workers to do). Paid for 2 hours.. Got 1 hour. Never again. read more

I was unable to clean my home for several months and needed help with floors and carpets on a weekly basis. Maid Brigade really came through for me! They arrive on time, are flexible and are very thorough! I've also used them for a deep clean and found them to be very affordable for the service they provide. I'll definitely use them again! read more

We have been using Maid Brigade since February 2011 once a month. While they are very slow, they are thorough. Some things are lacking and are overlooked and apparently they don't clean ovens. However, that being said, the house does get clean and always looks nice afterwards. The one complaint I really have with housekeeping services is that they never put anything back where they found it before they lifted it up to clean under it and I spend almost 1/2 an hour to an hour putting things back to where they were originally. I would recommend this company to my friends though. They are friendly and courteous. read more

I've used Maid Brigade on a regular basis for years - I love them! They always do a good job at my house, and they've been great about schedule changes when I need them. Green cleaning products, too, so no chemical fumes/smells in the house. Highly recommended. read more

We have used them for 6 Years! Excellent! We have used Maid Brigade of Tigard, Oregon for over 2 years. They come every other week and do an excellent job. They clean the house better than we can clean the house, including the sinks, bathrooms, kitchens, and vacuums. One reason they are not a 5 star is that their vacuums are not that powerful, so they use our Shark and Dyson vacuums. When we tested our vacuums vs their vacuums we found that ours picked up more dirt. They have broken a few items but those will likely happen if you use them for 5 years. The service is good enough that we are keeping them. Since the new franchise owner has arrived we have notice an inconsistency of which maids clean our house. Prior to the new franchisee , we always had the same maids clean the house. Getting a little concerned that they may have high turnover. read more

I have been using Maid Brigade for about 4 years now. They have always shown up at the promised time, and do a really good job in cleaning my two-bedroom home. I have MS and am not able to do a very good job myself, so their help is invaluable to me. Their rates have always been as quoted, and if I need any extra services provided they are always ready and willing to do them, for a reasonable amount. My crew is normally 2-3 people. I guess it just depends on who they have scheduled??? At any rate, they are always hard at work (no gabbing or loafing around), and it usually takes about 1 1/2 hrs. to do my home. If ever I find a task that was not done to my satisfaction, or see cobwebs that I had hoped they would catch, etc., they are most anxious to make it right. Each time they come to clean, they leave a satisfaction card for me to fill out and send back. Almost all of the time, I find their work to be excellent. They have meetings each morning to discuss that day's appointments, making sure that everyone is briefed on your specific home. A very few times, they have had minor accidents and broken a few small items. They have ALWAYS brought it to my attention immediately, and Sarah in the office, is always ready and willing to work with me, either by replacing the item, or giving me extra cleaning time at no extra charge. I am quite pleased with them, and feel that they truly do care about their customer's satisfaction. The crews are always friendly and quite courteous. I plan to use Maid Brigade for many years to come! read more

First let me say that the two ladies who came out and did the actual cleaning were phenomenal. They were friendly, polite, professional, and they did a more than thorough job on our three story townhouse. However, the management for Maid Brigade gave such poor customer service that I will ever use their service again. When I called to set up the appointment and get an estimate I spoke to a man on the phone. After giving him a rundown of what we wanted he asked a few questions regarding specific areas of our home. He took a moment to review the information and then gave us an estimate of $200, stating that it should take them a little more than 4 hours to complete the job, and they charge $40 an hour. I pondered the price, 4 hours times $40 is $160, plus a 1 hour worth of leeway in case it took longer, for a total of $200. 'Sound pretty good, right?' Except after the job was done, our bank account was charged $280, without any bill, and the only explanation of the charges was when I called them. When I called to ask why the amount was so much more than I had expected they explained that it was $40 per person per hour. Since they sent two cleaners it was $80 per hour. They worked for three and a half hours and thus the bill was $280. I also never received the quote in any form of writing or e-mail. Needless to say I complained about the charges and the fact they had not been upfront with their billing practices and they gave a very meager $35 off on future service, since I had made arrangements to have them come out monthly. Then to top things off, they called a few days later and tell me that the amount they quoted me for the monthly service was too low and they raised the price from $119 to $144 per visit. I cancelled the monthly visit and made them apply the $35 as a refund to my current bill. Even after all was said and done I had difficulty getting a receipt or a statement from them. In the end they sent me an e-mail with just the total amount owed for the job. It had no other information on it. No times or rate charged, or any other standard receipt information. I feel they were extremely unprofessional and should be avoided. I will not do business with these guys again. Their cleaners are exceptional, but their administrators are not up front with their charges. Be very wary when dealing with this company. read more

We have used Maid Brigade for about 10 years. Why change when things are going well. We have mulitple animals and a small child in a pretty old house. Our house is not easy to clean. They always do a good job. The cleaners themselves are always professional and friendly when we happen to be home. On the rare occasion when something goes awry customer service is very helpful and responsive. They have always been flexible about changing our date if we need to . read more

I've been using the Maid Brigade service for several months now and LOVE them! I wanted a service that used eco-friendly products, had a high standard of cleaning, and got the job done quickly, and Maid Brigade gives me just that! Their employees are very friendly, accommodating, and do an exceptional job. I use them once a month (would use them more but that's what I can afford with my budget), and with my crazy and exhausting schedule, it is always rejuvenating each time they clean, leaving behind a sparkling home. Thank you, Maid Brigade! read more

Maid Brigade is great. They are very professional and do very good cleaning. They are not cheap but as is always the case in business you get what you pay for. We've had them for over a year now and have been very happy. Their customer service also is excellent. Very quick to respond in e-mails, extremely accommodating if there's a need on my part for a schedule change, they always follow up etc. I haven't used other cleaning services in the past, so I can't compare but all I can say is that I would definitely recommend Maid Brigade. read more

We have been using Maid Brigade for a couple of years now and have been very happy with both their cleaning and customer service. They have always done a great job, and have been very accommodating when I have requested a change of date. When I ask for an estimated time of arrival, they are always there when stated. While they are a little pricey, I would have to say that the consistently good service is worth it. read more

The day after Maid Brigade comes to my house is my FAVORITE day of the week! I don't if they use magic fairy dust or just good ol' elbow grease but they make my house sparkle like a new penny every time they visit. I have tried 3 other cleaning options over the last 15 years, from other companies to private individuals and I ALWAYS come back to Maid Brigade. They are hands down the best and I do not hesitate in the slightest in recommending them. read more

I hired this so called cleaning service to do a deep clean on a rental, the only cleaning of substance was from my wallet! The lack of any quality was evident from the dirty windows to the cobwebs, dirty kitchen cabinets and the Gross Greasy and Dirt grime left behind and under the refrigerator! This house was fairly clean to begin with however they did make a huge show of their technique to vacuum just vacuumed and shampooed carpet.... Absolutely do NOT Recommend this Company! STAY AWAY!!! read more