This is honestly the WORST mailbox center EVER !!!!! Mark seems nice in person and on the phone, but nothing but lies come out of his mouth. When you pay for 2 day priority shipping and tracking, you would expect to get these services. Well not here. Mark was supposed to text me the tracking number when my package left. He never did. When I called the next day, he claimed that his phone was "frozen" and couldn't text me the number. So take the battery out, or restart your phone. (not rocket science) By noon the following day, and 4 phone calls later, I was able to get a tracking number from him. 2 days later and still no tracking info for my package. It just says the postal service was electronically notified by the shipper to expect your package for mailing. Why is there no acceptance scan, or departed from post office ??? I wouldn't be surprised if my package is still at this shitty facility, and hasn't even gone out yet. oh, and now that he knows my phone number... he ignores the calls, when I'm simply trying to figure out if my package has even gone out yet. My customer is pissed, and this reflects terribly on me. Just go to the POST OFFICE instead. Lesson learned !!! AVIOD THIS PLACE AT ALL COSTS !!!!!!!!!!! read more

This place is fantastic and they go above and beyond what I expected for the amazing price. They call if I ask them too when I'm expecting a package and even sometimes when I don't tell them I'm waiting on one I'll get a heads up. The location is perfect for me and 24 access is fantastic and I like the fact that it is low-key and not a chain but just a local small business. I get a lot of packages and certified mail for my business but I am often not I the office so this is the perfect solution. I'm new do I will follow up if things change, but I can't imagine anything but A+ service based on my first months here. This is a top notch service oriented business who really puts customers first and provides top tier customer service. I'm glad I didn't let the outliers who supposedly had bad service keep me away! I highly recommend this business. read more

Please SEE ALL NEGATIVE reviews before attemping to do business here. Had my package gone lost/missing at this place. U.S.P.S. confirmed by Tracking as "Delivered to Individual". Once I reveived confirmation of the package being delivered, I went over and it happened to be a day I had 2 packages delivered according to the U.S.P.S. tracking system. I drove over to pick my packages. I told Mark the owner and also by the way the only worker there if he could give me my packages. He began looking through piles of shipment scattered all over the floor. He gave me only one box and since i saw how half ass he was running the place I left thinking I will come back when sorts his mess. I called him back the following day and asked Mark who the only person working in "his business" and kindly asked him if my package showed up??? He the told me over the phone "call me back in 15 minutes".. I said ok. I called back and answering rudely tells me " I do not have your package..on and on" . He then tells me "call me tomorrow and I will talk to the carrier". To my surprise I show up the next day and the carrier is there. The carrier was doing her job sorting and scanning the mail confirming that the mail is being left at this location. I arrive and asked Mark (the owner) if he found my package or knew what could of happend. Carrier was there and he did not even bother asking her if she of delivered somewhere else. ? Why somewhere else ?? Because Mark claims the package and other packages hace been delivered to Nickelodeon studios next door. Well he said this after the Carrier had left? He then goes into his computer and files a Non Deliverance of package claim online with the U.S.P.S. while I was there sitting at his place waiting to see what he would do next. He could of told me " Your package is missing we will have to file a claim" . He freaked out and filed the claim 3 days after the package was Confirmed Delivered by the Postal Service. I called U.S.P.S. and spoke with the U.S.P.S. supervisor to look into my "lost" package. She was on top of it. She spoke with the Carrier and they both said it was Delivered to this location. The U.S.P.S. Supervisor calls Mark ..he tells the post office Supervisor that he did not have it ?? Sometime in the midst of all this I told him I would file a Report with BPD. When I said that boy he really lost it.. He became verbally aggressive!? He said I was accusing him of stealing ..on and on. Its was not for him to loose his cool and go there?? He could of been helpful and help file the report. He told me "I will give you your money for your box, i will refuse your packages if they show up.." and a bunch of other rude remarks. Now I have to call the seller that mailed my package and tell them the situation and hopefully theres somehow I can get my package. Will still file the report and hopefully people read this and share my bad experience here. By far the WORST experience doing business at ANY place !! Consider elsewhere JUST NOT HERE. read more

This place is in my neighborhood and I have patronized them in the past -- but will never again. I always thought their prices for packing/materials were a little high, but it was a price I was willing to pay for convenience. On Wednesday, April 9, I took materials to be shipped to a couple friends; one in Alaska, one in Texas. I paid about $40 for packing and Priority Mail. I became concerned when neither package arrived by Saturday, very concerned when neither arrived on Monday, and irritated enough to go back over when nothing showed up on Tuesday. When I got to the shop on Tuesday afternoon the door was being held open with a stop but the afternoon employee said she was closed. This morning (a full week later) I popped into the shop to express my concern. The guy who runs the place actually said, "Yeah... the post office is accepting Priority Mail payments but just sending them through their normal system -- that's why I keep track of things." Which was his undoing. A few hours later my friend in TX alerted me that the package had arrived (and as the owner told me was scheduled). I asked her to verify that the package had Priority Mail postage on it. It did. Then she added a detail that I had not considered: she told me that the date on the postage was April 11 -- two full days after I had been in the shop. I went back over this afternoon to inquire. The woman who works in the afternoons is deaf and refuses to get hearing aids so she's very difficult to work with. Using my best "stage voice" I asked her when the package was picked up. Turns out that it was not given to USPS until Saturday. I contend that the owner of this shop is a liar, and anyone going in should know this. He sells a lot of collectibles; if you're going there to make that kind of purchase, I think you should be wary. He told me to my face that USPS was to blame for the late delivery when it was his shop that held my packages until Saturday. read more

Great service. I call instead of driving over there if I am expecting something important. Great environment. Owner operated, so obviously he's got a vested interest in what is happening, instead of the usual short term employees. Has been better for us than getting mail at the expensive conglomerate, or the Post Office (the headache of those lines when you are looking for something). Have been very happy with Mail Boxes & Accessories for more than 30 months. Found out about them through friends who have mailboxes here too. Best value. read more

If you need a place for your mail to be delivered, this is as good as it gets. "Why?", you ask? I will tell you why. Problem #1: I have a computer business and receive parts almost every day, but I am at my clients' offices all the time, so I am not in a place to receive packages. I got a mailbox from Mark & Chantal and voila, problem solved! They call me when something important or bulky arrives, and they even have after-hour lock boxes so that I can come by and get them after they are closed. Problem #2: I have a tiny mailbox at home that fills up with junk mail and my important mail gets lost of smashed. I got a mailbox from Mark & Chantal and voila, problem solved! I have a big mailbox that never gets any of that stupid junk mail the post office loves to deliver. Two big headaches solved in one shot. They even have notary service and a computer to use if you need it. I have been renting a mailbox for over three years and I am really glad to have found them. I highly recommend you check them out if any of this applies to you. read more

Reviews should list how long they have been doing business with the business reviewed. My company has been with Mail Boxes & Accessories since 2012. The service we receive is ALWAYS positive. Mark would go above and beyond to help us. If I was expecting something important in the mail, all I had to do is call Mark and ask. Saved me loads of gas money, and time, and I wasn't able to find another location that would be that accommodating. We receive all of our checks and packages at this address, and everything is treated with respect and care. I have to admit, we went with Mail Boxes & Accessories because the location was super convenient and the prices were excellent (compared to other mail box services in the area). We have been so happy with their service, I actually opened an account for my personal mail box with them back in 2015. We have been with Mail Boxes & Accessories ever since, and I am super happy (otherwise, I obviously wouldn't have opened up my own account). The truth about human nature is that people are more likely to write something negative and perception is personal. I was copying the link to refer a friend and saw a review that didn't make sense to me, so I am taking time out of my day to write something VERY positive and say "thank you" to Mail Boxes & Accessories. The United States Postal Service is a huge bureaucracy, and beyond anyone's control, so to blame them for something arriving late, doesn't make sense. They can't attack USPS because it is so big, so they go after the small guy. That is not fair. Once the mail arrives at this location, it is handled with care, and I am very happy with their service. My company has been with them for more than 5 years, and I have had my personal account with them for over 2 years. read more