After many bad experiences with mechanics I was expecting the worse but just hoping i wasn't…read moregetting jipped. .. They exceeded my expectations. The administrative agent (Jennifer I believe), she was very kind, professional, & thorough! The communication was good and service was quick. Although I don't know much about cars, I do feel like the price are fair and I definitely feel like I got my moneys worth, along with feeling good in my car again! 10/10

I Miss the original owner. The new owner only cares about money. I paid a diagnostic fee and came…read morein for a wheel alignment. They kept my vehicle for 5 days after quoting a price to hold it over the weekend. Then, they gave me a different price. On day 5, the price doubled. I went to another mechanic for a wheel alignment and was told it was just a front inner & outer tire rod end issue- no tire problem or issues with the tie rods front and back that would cost $1300 at this place. SMH! Save your money and time. What tire rod fix cost this much. Really My son says this place isn't the same anymore. I've been with this business for ten years. I've found a new mechanic who won't try to scam women. They just make up stories. Don't go--save your money.

After driving for 9 hours with my Chocolate Lab, my coolant light suddenly came on. Since I wasn't…read morefamiliar with the area, I had no idea where to go for help. Fortunately, I share my location with my son, and he was able to direct me to this auto shop. The owner was absolutely amazing. He welcomed both me and my dog into the shop and immediately checked my car, filling the antifreeze and helping me get safely back on the road. His kindness, professionalism, and willingness to help a stranded traveler truly meant a lot. I would highly recommend this shop to anyone. He went above and beyond to help me during a stressful situation, and I'm incredibly grateful for his assistance.

We've had vehicle inspections and various repairs on a number of vehicles. They are efficient and…read morefair. If something costs more than it's worth, they will let you know, not pressure for unnecessary work. The staff is friendly and knowledgeable.

I recently took my two sons' cars to Mid Atlantic Muffler and had a great experience. Chris and his…read moreteam was professional, honest, and very knowledgeable. They explained everything clearly and got the work done quickly at a fair price. Both cars sound and run great now. It's hard to find a shop you can trust, and these guys definitely earned our business. Highly recommend Mid Atlantic Muffler for any exhaust or muffler work!

They have changed dramatically on there prices.I went in for a muffler pipe an paid 350 dollars in…read morelabor alone an 50 dollars in parts,an it only took an half hour. This is outrageous an unfair to the customer to jack up the price like that

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

Very quick scheduling to get my son's vehicle in there. Really appreciated the breakdown of the…read morerepairs as well as costs involved. This is a very thorough shop and I trust their expertise. I will definitely return if I need service in the future. I felt like the prices were fair given the amount of work. This is a great asset to anyone lives in Hampden as the shop is easily accessible on foot.

I ultimately gave this place two stars out of five, and I genuinely debated giving only one. The…read moreonly reason it isn't one star is because the staff are at least very friendly and welcoming. At first, I felt relieved to find a location close to where my elderly mother lives, and I hoped it might be a trustworthy option since other residents in her retirement community go there. I could immediately see why people feel comfortable: the friendliness is noticeable right away. Unfortunately, it didn't take long for me to start feeling uneasy... During routine visits for my mother's car, I noticed significant upselling and costs that seemed far higher than expected. For example, she paid around $120 for a cabin filter replacement that I later learned is often closer to $30 for her type of vehicle. That was the moment I realized I no longer felt comfortable trusting their recommendations, and I decided I would not bring her car back. I briefly considered giving them another chance with my own car, hoping the earlier experience had been a one-off. When I called about a simple headlight replacement (after already researching the exact part and repair) I was told they had to see the vehicle in person and was quoted an extremely wide range of $80 to nearly $500. I chose to go elsewhere and had the same repair completed for $40. I also found the volume of follow-up emails and maintenance reminders excessive and pressure-filled rather than helpful. Trust matters when it comes to car care--especially for older customers. Based on my experiences, I do not recommend this location and would encourage others to proceed with caution.

We brought a car in we had recently purchased and Aron and the Nealy team took such great care of…read moreus!! Great and honest communication, good automotive service and amazing customer service. We will be back for sure!

DONT COME HERE if I could give 0 stars I would...Brought my q50 to this shop for a code diagnostic…read moreon June 29th or 30th, when I walked in and told them my issue...the first thing I was hit with is "i'm gonna be honest you should just replace the whole transmission, we've done about 8 of these and they all fail within a week" (Remember that for later)...conversation goes on and I have them do the diagnostic. I was assured that they have a technician with 40+ years of experience back there so I was sure I would be taken care of...About a day or 2 later they call and let me know it is my valve body (I had a feeling it was) they then quote me $6700 to replace the $2100 part, but I have a warranty company and I was just gonna let them cover most of so I told them to go ahead with the job. But get this, they call me back a couple days later and all of the sudden I need a new transmission BADLY, it's beyond repair and some more bullsh** ($13000) LOL at this point I knew I needed to get my car outta their hands...I obviously take my car somewhere else and in 2 DAYS what do you know my q50 is back on the road with the SAME transmission for $1300. There's so much more I could add but u guys get it just stay away from this business genuinely, it's a joke...either they're snakes or they don't know wtf they are doing in that shop but i'll let you all decide that.

Fair, professional, knowledgeable! Ricardo & his family are the best. My family only uses them for…read morerepairs & services.

Called and spoke with one of the Mechanics to see what part needed to be ordered for my car that…read morewas taken to the shop yesterday morning (9/18/25) but unfortunately he was extremely condescending and dismissive when asked about the part(s). We like to think that we live in a world of equal opportunity but when it comes to automotive-repair, many women are treated unfairly due to misogynistic attitudes. Automotive repair shops can be threatening places for ladies and Nankee Auto Repair Shop is one of them.

My daughter took her car here and was charged $150 just to look at it. She was taken advantage of…read morebecause she is a young woman. We saw some good reviews on this place, but those must be the old ones or ones written by friends. I would look for another shop. The search for truth is tough enough, but the search for a good, honest mechanic is more difficult.

Let me start by saying, I've been coming here for years, and up until this week, Brian and his crew…read morehave been fantastic! HOWEVER - last week, I brought the car in because we had driven over a massive pothole and a) had some weird front-end alignment/rattling issue and b) the check engine light had come on (codes indicated cat converter and/or O2 sensor). Lains checked everything out, said nothing looked amiss on the front-end and the cat checked out ok. They cleared the code and assured me everything would be fine for the 2-week trip to upstate NY I had planned next week. A few days later, I was stopped by a concerned auto mechanic who had noticed my front passanger wheel was "wobbling". We took a look and determined that the front lower control arm bushing was damaged/loose. He tightened things up (temp fix I presume) and declared that "Ray Charles could've spotted that problem. How had my mechanic missed it!!" I have the same question. Fast forward to last night and I'm on the beltway and can't accelerate over about 40mph... check engine light is back on with a code for the cat. Clearly NOT ok as Lains had stated. I went back to Lains to confront them about these things they appear to have missed and was told - "sorry - we don't have any time to fit you in before the holiday". Needless to say, I took the car somewhere else to get properly repaired before my trip. I hope Lains continues to be "busy" with their other customers who they haven't p*ssed off... I personally plan to take some of the burden off them by no longer being one of those customers. Caveat emptor! --a disappointed former customer p.s. I will add that Brian has always been great. I was told he was "out of the country" so I couldn't speak to him about this issue. Perhaps I just got the "b-list" replacement staff while he was out ... in any case, I can't take risks with my safety and money because the owner is on vacation. maybe they need to hire some better back-up staff.