The service people were very nice and friendly however the amount of time it took to prepare the food was a little long. When I got the bag is seemed half full and I didn't see everything I ordered. When I asked if everything was in the bag they handed it back to someone in the kitchen and they yelled that everything was there just that the burgers were on the bottom. When I got home, the onion rings were missing. When I called to inform them I didn't get the entire order, no one answered the phone the several times I called. The "special" burger wasn't any bigger than a McDonald's cheeseburger. Nothing "special" at all! And the price was $30 for 2 small burgers and fries. It's a great place for shakes or ice cream, but burgers and fries are not the best. Hopefully this small town burger place can improve their food products a bit to keep in business. read more

I was trying to get to an event Thursday evening but traffic was a beast so I gave in and came here to eat and relax after sitting in traffic. Saw they had inside dining. I ordered, food was brought to me. Ordered the Main Street deluxe combo. Had a little too much Mayo, meat patty was very very burnt, no fry sauce given like usual. So I used ketchup, the bottle lid came off and into my food a huge clump into my fries. Tried to get help with this but the person at the counter disappeared into the back, cook was busy cooking. Stood at counter for awhile, gave up tossed my food and left. Went to outside counter and counter person appeared told them what happened they shrugged it off said it happens all the time! Note to self don't use squeeze bottles get fry sauce! Avoid Thursday night B team. read more

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Friendly service, great local spot! The burgers are delicious! Love the old school feel of ordering at the window and eating in your car, but there is also an option to eat in doors/outdoors. Not a fan of the shakes, but great selection of ice creams. read more

Main St Dairy Freeze - Ice Cream & Frozen Yogurt Near Me - Sumner, Washington

Absolutely clean and nice place. Staff friendly and helpful. Going back for sure! Simple menu and wonderful shakes in many flavors.

I usually only ever get milk shakes and onion rings from here, but tonight we bought three meals and 3 milkshakes and i think moving forward I'll just stick with the shakes. The shakes are ALWAYS good. But unfortunately, nobody ate the food when we got home with it. The Onion rings were burnt pretty bad (and I like them crispy) and the Swiss mushroom burger was really odd tasting. The gal at the window was really nice, the service has never been an issue, but after only consuming our milkshakes out of a $50 to go order (+ tip)- we won't be getting food from here in the future. read more

Main St Dairy Freeze - Swiss mushroom Burger - Ice Cream & Frozen Yogurt Near Me - Sumner, Washington

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Between the numerous times of calling with no answer no response from owner on Facebook then the condescending girl who helped me Today. I came about 15 min past what the eta was as typically it's about 10-15 min past that when calling ahead. I asked for the fried to be remade or even ones that had waited under a heating light as the girl grabbed my bag from area and I was told they are cook to Oder I told her I get it and I was late but they aren't even heating lamp warm. I ended up just telling them never mind and leaving I will not be returning read more

Main St Dairy Freeze - When did the bag stop being filled? - Ice Cream & Frozen Yogurt Near Me - Sumner, Washington

Great food and great people! We don't always feel safe in Sumner...but we were welcomed quite well. read more

Main St Dairy Freeze - Main street burger combo - Ice Cream & Frozen Yogurt Near Me - Sumner, Washington

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I love this place! Mom and I stopped in last week as we had not been here for about a month. We were pleasantly surprised to see that they now have plenty of outdoor tables with umbrellas for seating. The place has seriously been spruced up! It looks great, and is nice that there is more outdoor seating as it really is not very big inside. The inside is great though - nice and clean and really a pleasant environment. As usual the service was superb and the food is always always good. They have a nice sized menu and probably the best old school cheeseburgers one could hope for. The place simply rocks. The owner is super cool and talk to them about getting yourself some bling while you are there - they sell cool shirts and hoodies and probably more! Do yourself a favor, stop in here and while you are here get yourself a wonderful home made milkshake! read more

Ordered the onion burger and the onions were raw , not sautéed like it states. Also didn't come with "special sauce". Buns are served cold and dry, definitely overhyped! The milkshakes are good which gives it two stars. Save your money! read more

Service: great (fast and friendly) Food: burger and fries were awesome (Ordered the Grill Burger, the special of the day for Wednesday. I did see the Tillamook Burger so asked about the Tillamook cheese and added it to Grill Burger for a $1 extra--worth it. The fries were brilliant too, peanut oil taste very much there... similar to Five Guys.) Drink: old school greatness (Ordered the Blackberry milkshake, REAL blackberries blended with vanilla ice cream... sooo good.) Type: 50's diner atmosphere Cost: $$ (Don't go expecting McDonald's $1 menu here but... you do get what you pay for, as in: it's amazing AND local too.) Milk Crate (aka soapbox): To all the 1 & 2 star reviews, I don't get it. Unless you went there already having a crappy day (no reason to give crappy review btw) I don't get the negativity. Not breaking news that a freshly made burger makes any and all condiments added into it before handing to the customer warm... it's just common sense. That's like complaining your hot fudge sundae made the ice cream melt. Lastly, Go Hawks. read more

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Great service and good food. I had the fish sandwich which had two large pieces of fish. It was very good. This is a cute, clean little fast food restaurant on the main street of Sumner. Take an opportunity to visit some of the quaint little shops just a few doors down. read more

Burgers and fries were delicious. Shakes were good too. So many flavor choices. It was quick and friendly service.

Lol! What a fun place to to stop! We had our two 5-yo g-kids and they knew it was an I E-CREAM shop by its looks. Thee place was jamming on this mid May warm day! Tables were full, orders filled quickly, bags were clean ( not greasy) and we ordered just 2 cones a hot fudge and a shake. All done about as soon as we got all over to the window . The strawberry Ice Cream has bits of real strawberries... and was bursting with strawberry flavor. Wow! Rainbow sherbet was also full of yummy vibrant flavors --- I regretted the hot fudge.. which was good--- but covered up what was vibrant ant citrusy. Blueberry Pie milkshake was too much cream, too much crust, and a delicate undertone of blueberries. Nice Job Dairy Freeze.... I'd drive down here just for a date Night! Yum, Yum! read more

DELICIOUS local burger spot. Can't wait to go back tonight!! Small little spot run by the towns youth, they're kind, professional, fun, quick. read more

I wanted a burger and fries, from a old time family owned place. What fun to be near Sumner and end up at the dairy freeze! To top it off, the friend I was with told me he used to go there n the "60"'s, when he was in high school! We loved the burgers, the service and just being there, like a trip back in time. read more

Terrible an hour for some food I'm going to McDonald's. Or subway or Jack n the box

Delish and very vey fast service . Easy to get orders and sit outside . Covid safe and comfortable Will go back . read more

It took forever to receive my food and I ordered it to go the gave me the milkshake immediately but then my burger came like this and they forgot my bbq sauce read more

Main St Dairy Freeze - Backwood Bacon Burger - Ice Cream & Frozen Yogurt Near Me - Sumner, Washington

Rude employee at night. If you don't like your job or upset cause your closing and you have a customer don't take it out on them just do your job and have a good night. read more

Worst customer service ever I went there for 2 milkshakes and a fry and I waited 20 mins for the fry and still never got it cause I left this is ridiculous they hire kids that don't care and don't respect I'm sorry but this place is just not worth it read more

It's Ok if you want a shake or a hot dog or something, but the food is not that great, especially their chili cheese fries...they salt the fries and then add the chili, which was burnt the last 2 times we went, and everything tasted so salty that we couldn't finish it. It's a cute, nostalgic place if you don't care for taste. read more

Great burgers, fish, and fries and milkshakes that are well worth the trip into town. High-level customer service along with small-town charm and personality, this place is a Sumner gem, make sure to come hungry!! read more

The shakes are the best I ever had and the curly fries are really well seasoned that is really good without condiments and the burgers are phenomenal. It's basically five guys but local. read more

*SHOCKED* That so many reviews say the burgers here are delicious. That is FAR from my experience that I had yesterday. I literally had to throw my food away it was that bad. * Burger: 1 Star Fries: 2 Star Shake: 4 Star Customer Service: 5 Star Decoration/Style & Cleanliness: 5 Star * Supporting small local businesses is my goal over anything but unfortunately I also don't like throwing away my money and that's exactly what I did. I literally threw away my food after two bites... it was that bad. * BURGER: The burger was not worth the hype that I was reading from previous reviews. I'm actually shocked that this restaurant is so highly rated. I would never go back here for a burger or fries again. I have never had such a SMALL, THIN, flavorless burger patty in my life. I don't eat fast food but I would have taken a fast food burger over this place any day. I actually had maybe two small bites and tossed it, that's how bad it was. * It was like biting into bread with cooked onions... I had to open the burger to see if there was any meat. The burger was 95% bun. * BACON: On top of that I even had to dig looking for the bacon that I added. The small piece of bacon that I did find was clearly cooked the night before. Stale, cold & hard. * FRIES: Cold Fries are not appealing. I would consider the fries I received as flavorless & Stale shoe string fries. Small portion of fries for the cost of a Meal. Maybe I got less fries since I ordered mine to go? They filled a small white fry sack vs getting fries in the basket if I had ordered to eat there. * SHAKE: I ordered the pumpkin pie shake. It was the best item I ordered and I would come back here for a shake in the summer. * CUSTOMER SERVICE: Honestly the customer service was great. The lady taking my order was super sweet, I could tell she was smiling even behind her mask. * TIME: I had two people in front of me and it did take a while to first get my order taken and second to receive my order. Don't stop here if you are in a rush. * LOCATION: Location is conveniently on main, the building is super cute, there are two outdoor covered tables, a few parking spots on both sides, the decorations are adorable but I'm not leaving a review for ambiance, I'm leaving a review on Food quality. I would honestly say the "LOOK" of this burger place is what got me to stop in. read more

I love the style of the place, it's old school 50's type diner & they have amazing prices for everything. Good food & delicious milk shakes of like 50 flavors! I love this place! read more

I came here after getting recommendation by a friend, and it didn't disappoint. I got to try Banana Split milk shake and Mint Chocolate Chips milk shake. The Banana Split had chunks of fresh fruits and banana, they were true delicious banana split in a milk shake. Mint chocolate chips were like cookies and cream in mint flavor. The Banana Split was definitely the better choice here, it was so good. Now for the burger, I went for the Main Street Deluxe. The bun was nice and soft, and it didn't fall apart or get soggy like some other burger joints, which was really good. The patties were just right for me, and I loved the special sauce in the burger. Yum! The shoestring fries were nicely seasoned, and they were good. I just wish I could have ate everything, I was so full after eating burger and shake, I couldn't eat all the fries. read more

Main St Dairy Freeze - Main Street Deluxe burger and Fries. Loved the burger, the secret sauce in the burger was yum! - Ice Cream & Frozen Yogurt Near Me - Sumner, Washington

The food here is delicious and fresh! I like that you get a large portion of shoestring French fries with your combo meal. And You can't leave here without trying one of their amazing milkshakes. There are so many flavors to choose from! The atmosphere here is fun and hip. Every time I have ventured in to eat lunch or dinner the place is hopping with guests but the service never fails me. The waitress is quick and friendly and your food is delivered with a smile, which I appreciate. My family and I will definitely be returning customers. read more

Main St Dairy Freeze - Ice Cream & Frozen Yogurt Near Me - Sumner, Washington

good food and usually service is great been here many times love it. but this last time we had a rude young lady who had no tolerance for us. The food order had a mistake but she argued with us about what we ordered. The same happened when we later ordered ice cream. Both times she charged us for things that we had already paid for. This isn't typical and was frustrating because overall it's a great place and good I-highly recommend it. despite our recent experience. read more

Usually this place is pretty good but this time all I got was a corn dog, fries and a shake. Well fries are soggy and my bottom part of my corn dog is burnt and literally hard as a rock while the rest of it is also soggy ( not crisp at all)... idk what's going on tonight... read more

The quality is not the same anymore. The burgers came out cold, sloppy, and the fries were halfway filled. Used to go here as a kid. Will never come here again. read more

I wish I could give it 0 stars , GARBAGE. Soggy ass bun waited forever and "onion rings" was just one , and barely any fries also got a milkshake was 3/4 full and wasn't even a milkshake just melted and was awful . Upsetting to pay $50 and it to be garbage!!!! Wont be coming here anymore read more

Main St Dairy Freeze - "Spartan burger and side of onion rings" - Ice Cream & Frozen Yogurt Near Me - Sumner, Washington

The employees were super friendly, the restaurant (and outside) were super clean, the food was reasonably priced, super tasty, and came out quickly! I'm not sure where all the negative reviews came from...but we will definitely be back!! read more

If you are looking for a place that has MANY flavors of milkshakes & ice cream, this is the place. One thing I specifically like is the fact that their flavors aren't just "syrup". When you order a strawberry milkshake, it is vanilla ice cream with real strawberry chunks in it, something you don't usually get at most places these days. I would say that both their fries and their milkshakes are quite good and I have yet to be very disappointed. On the contrary, the burgers are below average in my opinion. My deluxe did not really look like a deluxe... for some reason it came with no cheese and I guess no lettuce. My husbands also came like this. It was mostly meat and bun and one piece of onion. It was truly a bummer. They also forgot one of our fry sauces. The service was not very good and the staff seemed like they didn't really care about executing our order well because it came to us much different than we expected. Overall, I would recommend the milkshakes here but I would say the burgers I have gotten here are not the best and inconsistent. read more

Such great ice cream and milkshakes. I love the moose tracks ice cream and s'mores milkshakes. Will forever be my go to for ice cream when in the area read more

First of all I was perfectly fine with the wait time I knew I was walking to a busy place buttttt my milkshake (banana split) had SO MUCH banana that I got about a quarter of my drink before every sip I took got clogged by a huge banana chunk , then we had to wait 15-20 mins for our curly fries , when we got them they were overcooked and had absolutely zero flavor , the lady sitting in her car near by saw our reaction to the fries and told me I should try to get my money back but I'd rather write a review and avoid confrontation, one worker watched me throw away the entire basket and didn't even ask if there was something wrong , they seem like nice ppl but that didn't serve the best food read more

I'm normally not one to leave a bad review.. I've been coming here for two years and have always loved my experience. Today 6/9/2021 I came through to get dinner for my family; I tried to call three times to call ahead of time since I drive a while to come here no answer, as I'm standing there waiting to order (with no line) I see the girls on their phone, I hear multiple calls coming though with no answer.. which was frustrating, clearly they don't want to take orders..the girl working at 8:30pm had horrible customer service I've seen in a while; clearly uninterested in customer service, we all have bad days but we leave them at the door. Then as I was standing there waiting I noticed the male working in the back touching all of our food with no gloves, handling meat and veggies with his bare hands, cross-contamination.. especially with covid.. I might not be coming back anytime soon after this.. I've been working in customer service for 10 years and I know these kids are in high school but there needs to be some sort of commitment in guidelines when working in the food industry. Update: I got home and our entire order was wrong! read more

Been here about 4 times now and honestly the food isn't that bad. Milkshakes are awesome too. But don't get the curly fries. Just ordered curly fries for the first time and was expecting something better thank jack in the box curly fries (which are really good). Fries are soggy and have no flavor. Literally have to drown them in the fry sauce. They also taste and look burnt. Other than that everything else I ate here were actually delicious read more

Main St Dairy Freeze - Curly fries - Ice Cream & Frozen Yogurt Near Me - Sumner, Washington

Order was wrong twice - even after they remade the burger. The soda machine must be broken because there was no syrup in it. Overall a complete waste of money, not worth going back. read more

Being from Sumner we love our local dairy freeze. Unfortunately the half prized ice cream season is over. But the ice cream is well worth it. Very cute old fashioned environment with friendly staff. My personal favorite is the classic chocolate peanut butter shake! Hope you all enjoy as much as we do. Signing off for now Grace #stayclassypuyallup read more

Main St Dairy Freeze - Ice Cream & Frozen Yogurt Near Me - Sumner, Washington

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Burgers were good, but one was made completely wrong. We already got home so it wasn't worth the trip back, especially since they are very busy and condescending. When we ordered, we were asked what sauces we needed. Order came with zero sauce. When I asked for my sauces, the pick up worker rolled her eyes at me and gave us one of our sauces. I asked for the other one and she gave me a measly 4 packets of ketchup while continuing to groan and act condescending. Food is overpriced too considering that most of their shakes are made with syrup. read more