Moved here from Extra Space Storage on Kalakaua because rent was going up. I was able to find a…read moreunit that was $200 cheaper! Thank you, Ashleigh for helping me get a unit! This location is super conveniently located and the facilities were always clean and well-kept. I really liked the 24 hr access so I could pick things up/ drop things off after hours and not deal with traffic. Parking is tight, but as long as you avoid the weekday mornings, it's no problem finding a spot. Highly recommend this location and Hawaii Self Storage as a whole!

I've been using this storage company the past two years and they're incredibly reliable, friendly,…read moreand offer great customer service! Laine and the team are super helpful and make me feel welcomed every time I stop by. One time, my moving box handle broke and they generously offered a quick fix-up with tape. Their quality of the space is well cleaned and organized, giving me peace of mind. I always love coming back here.

I hired Honolulu Movers to move my big heavy bulky and precious antique furniture and decor from…read moreone unit to another in the same building. I forget the movers names but they were both prompt, handled my items delicately with care, didn't take their sweet time they worked very very hard, disassembled and reassembled a near 50 year old antique silik hutch that I have inherited , they moved everything exactly where it needed to be in my new place, were very polite and respectful and did not damage anything or steal at all. I've dealt with another moving company in the past where I suspected some jewelry went missing. They are the quickest at responses, very reasonable pricing, flexible with their schedules, all in all I am very satisfied and have asked them to move another thing for me as well. 10/10 recommend. Ps. Big thank you to Anna for coordinating everything !!! She is excellent as well

The day after I posted my review, I received a call from Anna, who had seen my feedback and reached…read moreout to make things right for me and my husband regarding the long wait time. She asked what we felt would be fair, and although I wasn't sure exactly what to request, she took the initiative to speak with her manager. In the end, they offered a 50% refund for the moving service. I really appreciate the quick response and their effort to resolve the issue. It meant a lot that they took the time to acknowledge our experience and work toward a solution. Thank you again for making things right.

First time using this service. Staff was super helpful and answered all our questions.read more

I really enjoyed storing my belongings at Hawaii Self Storage! The staff were always friendly,…read morehelpful, and supportive! One day I even forgot to lock my lock and they called to let me know! The facility is well kept and easy to navigate!

This review is all about COOKIE!…read more She has been so wonderful to us and is the ONLY reason we didn't leave StorQuest when they pulled their typical start you off low and raise your rates fast! Cookie is friendly, considerate, and consistent. She's true to her word and she's gone above and beyond for us. As an example when we finally bought a house and moved our stuff recently out she actually helped me clean up, fold up boxes, and throw rubbish out. I tried to say no but she said she enjoyed helping. I hope StorQuest knows what a valuable person they have there and they better appreciate her! Again she's the only thing that kept us there for a whole extra year. We would've gladly moved our stuff to a different place when they jacked the prices up, but she made it worth it.

Need extra space in Kalihi, Honolulu, Hawaii?…read more My cousin currently lives in Bali, Indonesia. He graduated from Lincoln Intermediate, Roosevelt High School, and the University of Hawaii, then moved away because he received a Fulbright Scholarship. He wasn't able to take all of his treasures with him, so he found StorQuest Self-Storage for about $58 a month. He was really happy with it because it was air-conditioned, clean, and in a relatively safe neighborhood. The best part was the convenient method of payment - it gets deducted from his bank account automatically! To enter the building, the customer must know the access code for the building and have the key for the particular unit! There's free parking, too! Note: The building across the street doesn't have air-conditioning, but it's the same price.

Cookie helped me and my brother get a storage unit. She was super helpful and friendly! Great…read morecustomer service

First off I'd like to say Thank you to Cookie for your excellent service!!…read more I would definitely recommend You & this facility to everyone.. You were a big help with making my experience even better after I had a horrible one with another storage company.. Staff is Very friendly, also went above and beyond with helping with everything I needed.

Why I recommend Storquest is their military-friendly policy, customer parking, and they accept…read morepackages which has been useful option for me to receive packages securely even heavy and oversized. My Storquest experience has been with two locations (Kakaako and Kalihi sites) Hours Both of which vary according to the type of storage and access hours are store hours, open 7 days at Kalihi and 6 days at Kakaako being half day Saturday. Locks -- Kalihi site requires you to purchase their unique storage locks which cannot be used at other sites -- Kakaaka site has storage units with rings you can provide your own affordable locks and any lock that can fit their rings large or small . Units -- Kalihi offers AC or non-AC units but elevator was out of service at the time so difficulty to have an upstairs unit . It makes a difference if you have a bottom or top unit even at first floor since top units have only a cage wire covering whatever floats in the air can accumulate onto your items. While bottom units are subject to whatever the above storage unit may have leaking or spilling into the bottom unit such as cat food that spilled through corners into bottom unit. -- Kakaako only offers non-AC units and has working elevator. ** I prefer Kakaako because I live nearby and I found an awesome sale for $36/mo 2x8 door standard and 8 ft long at ground level. Because it was previously two units that had become one, access was a front and back door (double door) I found really useful. Communication with staff -- It varies. -- Kalihi staff has always reached out to me, left me messages when packages arrive. -- Kakaako is not the same, when packages arrive I had to reach out and inquire , not knowing when it would arrive calling every day sometimes waiting on the line to find out nothing arrived yet. It would be nice if they could let me know when they receive a package so i dont have to call every day. Accomodation Both sites accomodate with plenty of ladders and carts. More so than other storage companies. Transferring between units within one site for changing sizes is with ease too. Starting or Closing account -- Offers renter insurance or provide your own and they refund their charge if you have your own. -- First come first serve and can reserve if you happen to find a good find. -- No refunds Unlike other storage companies, they do not refund any credit left on account when closing out so plan accordingly.

If I could give a zero I would. I started renting a unit there in 2023, it was well managed then…read more Since then it has changed to storeQuest, and it went downhill very quickly. Today, I went to my storage unit, and a person was actually living in the one in front of mine. I got so scared! Music was blaring and the man was passed out. I called a worker and they stayed with me while I emptied my unit. The man woke up and left. This was the second time in 2 months that I have seen people living in those storage units. This is NOT A SAFE PLACE! Later as I was leaving, I saw that same man dumpster diving next door, and then crouching in the corner. I have cancelled my unit. Do not rent from them, they let homeless people live there.

On June Thursday 25th -- 8am went in see if any units were available for me to move my stuff to…read morestorage before June 30th/2026- Charlotte was working & super attentive & helping me out with everything & showed me units that I needed it. She gave me utmost support, hospitality, kindness, caring service for me to move my stuff on Friday & Monday this June --Month. The lockup Storage is fortunate to have Charlotte as an employee, she deserves 100 Star from me. She treated me like Ohana & took care of me. I'm a repeated customer for LockUpStorage -KAPIOLANI/McCully. And I know Hawaii50 Film there. My Families worked for the show & Hawaii Film Industry. The Staff are always soo nice & kindly to me. The price is very reasonable & place is very cleaned, secured, air conditioning & security is excellent. Cameras everywhere which I love it. Again Mahalo Nui Loa to Charlotte & I'll for sure let everyone know which I did anyway. The safest Storage of all. Sincerely, Tara F. Laulu

Alarms blare and they do NOTHING! I cannot image how your stuff can be safe when they ignore alarms…read morefor hours.

Location: great, in town, on main roads Cleanliness: very…read moreclean compared to other storage places. There is a lot of homeless people around the property Parking: lots, open not covered, well lit, close distance to elevators Elevators are code secured Staff is thee best!! Much thanks to Joe, Ray, and Steve. Excellent customer service! They have a great lock but it's $20. Recommendation is to buy your own luck They have all the moving supplies you need. Other tenants are nice and friendly. Rent increases: stay on top of monthly rent. If it goes up, they let you move to a cheaper locker. Watch and book the online specials, much cheaper then doing walk in. Best of all Climate control

Terms keep changing. My original agreement was for a LARGE storage unit (2 lockers combined) with…read moretwo entrances. This fit my needs perfectly! Today, without any warning one of the doors was permanently locked. Worker who was unfriendly and with such poor customer service told me that this was their new policy....no prior warning, no communication re: this change. This was extremely upsetting and has now seriously disrupted my storage access. Unacceptable! Changing, increasing prices is another issue. Another bait-and-switch tactic. Frequent out-of-service elevators, another issue. These negatives keep adding up! Would not recommend this storage company. VERY DISAPPOINTED!