I hate bugs! Call me OCD, but if an ant, fly, roach or spider finds a way into my space, I am all…read moreover it's uninvited bug butt. Lately there's been a freakin fly invasion and somehow those suckers found an errant screen window and infiltrated like a SWAT team. My handy Costco Connection magazine took them out but it was time to get new screens. So I called Island Wide Screens to the rescue! While it did take almost a month before I could get an appointment (and in between the wait a handyman tried to fix the most problematic screen), and amazingly they showed up! Jess gave me a morning reminder call and kept me apprised when they were heading over. Their truck has all the supplies including electricity if they need to fabricate new frames. Fortunately my existing custom frames just needed the screens replaced. Chris easily took the five large screens to his truck and redid the screens in about an hour! You'll understand why I find that amazing as the handyman took 3 days to do 5 screens, two of which he remade twice. Such a difference working with the professionals at Island Wide Screens. My screens look great and the cost was under $200. I like supporting a family-run business that gives great customer service! I will replace my other screens when I save up!

Cannot contact Island Wide Screens, Chris or his mom in Feb 2024 at the…read more main office or on Chris' cell phone to request screen service. Left several voice mails & text messages, but so far in 6 days , no response. Have they retired, closed their mobile screen business. They were great & had used them frequently over the past 10-15 yrs. Most recent reviews here are quite old, 20020 & before.

Excellent, timely service. They were able to trim a metal edge off our stuck sliders so they now…read moreglide like butter! They also replace some screen door sliders. Wonderful to still have such quality workmanship available at reasonable prices from a friendly local business. Every time I open our sliding doors I marvel, again, and say THANKS!

Yes price is unbelievable for the excellent Jerry dose. I had an estimate from a MAINLAND company…read moreneeded to bring out the gold bars!! Ridiculous!! Jerry & Kiana are the best ! Go local people !! Only thing if you're in a time crunch better specify that in your initial order.

Screen Works is located behind Waipahu's Transit Center near Times Waipahu, Subway, and Aloha Gas…read more(with car wash). I called and Ron (super-friendly and accommodating) told me come and he'll replace my screen while I wait. He even charged me under his initial quote (cash only). Ron's workmanship was over and beyond my expectations as he completed my screen in under 5 minutes! I would highly recommend Screen Works to everyone, even if you're not in the Waipahu area. Thanks Ron

Excellent craftsmanship and service. Very reasonable prices.I would recommend this shop to anyone.read more

Ok. The owner, Jason Wong, contacted me to rectify the situation. Was very apologetic that they…read moredropped the ball. Made an appointment to fix issue. They need to paint the trim on all windows that were recaulked since white caulk was unevenly spread onto the blue trim. They showed up on time with an apology gift from Chun Wah Kam. . They are cleaning and repainting the window trim as I'm writing this. Happy since we just had the house repainted 4 years ago. I originally chose this company for the lifetime guarantee and quality of these windows. We do love the windows for the past 9 years. Great at blocking out sound and maintaining air conditioning temperatures. It was news to me that the company changed ownership. I'm glad the current owner is honoring the warranty and knew the previous owners personally.

When my mother's house needed new windows there was only 1 place to call - Diamond Head Windows…read more They installed my windows about 2 years ago, and it was an awesome experience. It was a pleasure working with Ryan again and the installation team, led by Stan was outstanding. Very respectful, thorough, and helpful. All the debris was cleaned up afterwards. But most importanly the windows look great and Stan walked me through the operation of not only each and every window, but the security doors as well. Thanks! I highly recommend Diamond Head windows and if you contract with them, hopefully you'll have the awesome experience of working with Stan and team!

I had a leaking door after the two Kona lows and I wanted a few eyes to come over and see if they…read morecould discern where the leak originated from. Kalei thought that it was just the angle of the door jam and that it was simply a matter of too much volume to drain. He checked a few other areas and although we didn't end up doing business he wouldn't charge me for his time even though I insisted. There aren't many business that would do that anymore. I would highly recommend him and he will be my go to for any work that I need in the future. Honest, timely, and efficient. Thanks Kalei!

We called several companies to help with our old window that wouldn't close completely. KKTF was…read moreone of very few companies responded promptly and offered to come over the next day for a free estimate. The technicians were extremely professional and knowledgeable. They offered many tips and advices to help us solving the problem. We are very grateful and happy to have found them. We highly recommend this company!!!

needed a back sliding screen door but because of it's odd size 93 3/4" x 41 1/2" i could not just…read morebuy one off of the rack since this isn't a standard size. went calling around but no one but Santiago would answer my call and I am 100% glad he did. The replacement screen door that I received from his business was remarkable way beyond anything I expected. It rolls so smoothly on the tracks, it has great stability, flows real nicely, the locking device on the screen door works seamlessly, and standing 10 feet away I didn't even notice there was a screen door the screen blends so well with the sunny weather. Am so grateful Santiago was there and granted me an end product that can't praise enough. Mahalo, Santiago your work is top notch.

Fast, Solid, and Reliable--Skip the Corporate Headache…read more I recently had a frustrating experience with another company where getting a simple quote felt like a part-time job. After measuring everything myself, I was told my 50% deposit had to be "reviewed by upper management" for 4 days before they could even schedule me. They quoted a turnaround of several weeks. As a business owner, that backwards process just didn't work for me. Thankfully, I found Custom Screen in Kalihi. I called and spoke with them; they knew my building immediately and gave me a rough quote over the phone. Two days later, they were at my place measuring, I paid the deposit, and the entire job was finished in just three days. That is a small business moving at the speed of today! Being a bit skeptical, I actually visited their shop in Kalihi first to check out the operation. It's a classic father-and-son business. You can tell they've been there for years--it has that "old-school mechanic" feel where you can see the hard work in every corner. They are clearly experienced pros who don't need a fancy website because their reputation speaks for itself. A few tips for future customers: Be Direct: It's a bit "Hawaiian style," so just be clear about your timeline. Communication: I'm busy running my own business, so I told them I'd be there at 1:30 and called 30 minutes prior to confirm. They were perfectly on time for both the estimate and the install. The Product: I ordered a custom-sized double door screen. I originally asked for a crossbar for stability, but they told me it wasn't necessary. When they showed up, I saw why--this isn't that cheap, thin-gauge aluminum you find at a hardware store. This metal is heavy-duty and rock solid. I'm a very picky person, but I am incredibly stoked with the result. If you want high-quality work without the corporate runaround, go to Custom Screen. They are hard workers who get the job done right.

horrible experience. tries to act all nice, but then takes my screens for a week, brings back…read moredifferent type without informing me, using a tension bar "for stronger" but it blocks my view of the ocean, then when I tell him I've tried for two days to live with them, he yells and lies.. takes up 4 days because they did wrong size on one, then doesn't have screws on all four and takes my wrong screens for another week, waste of my time and he doesn't apologize doesn't give any discount for MY trouble and time and will never recommend. I would have had better and less expensive and right the first time if I would have taken myself to screen repair.. beware bad communication and quality

Quality & service was amazing, both repaired my sliding glass door and replace a new sliding screen…read moredoor. Communication was on top. They made my 94" size that no big box carries. Price was reasonable. Vwry nice local service!

I contracted Screens and Things to replace the screens around the house. Everyone that I dealt…read morewith was polite, friendly and professional. After signing the contract, remitting payment and getting the windows measured, a friend of mine told me to cancel, insisted that he could do the job, so I canceled, which they did without complaint, telling me that they would refund my payment. The next day, they called to offer to fabricate the screens for the project to save my friend time and told me to ask him and get back to them. After a couple of days, I realized that my friend was not going to follow through, so I called Screens and Things back to ask if they could do the job, and they cheerfully reinstated the contract and completed the job. The installers did a superb job -- looks great and they completed everything quickly.

I'm not sure why people recommend this business. I've gotten 2 quotes from them over the years (1…read morerecently) and had the same experience both times. First, it takes a while just to schedule someone to come out. Second, the man who came to my home was rude and condescending, took forever, and didn't seem to know what he was doing. Third, it took forever to hear back (3-4 weeks), only to be told that they can't order what we're looking for.