I brought my Sister here to purchase a new vehicle. Upon moving to Atlanta in 1992, I was referred to Malcom for an SUV. Due to my great 1st time experience, I returned to Maclom and purchased 4 more vehicles over the years. Moving back to Atlanta a couple of years ago, and seeing Malcom's progression into ownership is impressive. It reflects the consistency, work ethic, and customer-first mindset Malcom has always had. When my sister recently needed a vehicle during a challenging time, choosing this dealership was an easy decision. Reggie, her salesperson (extremely experienced and knowledgeable), was patient, respectful, and supportive throughout the entire process, making sure she felt comfortable and never pressured. The finance team carried that same tone, clearly explaining options and answering questions without rushing. The dealership itself is clean, modern, and welcoming, with a comfortable lounge and a large selection of vehicles - both new and pre-owned. If you prefer something else than a Chevy, the dealership can assist as well. It was also nice to see familiar team members still working with Malcom, which speaks volumes to commitment and delivering great customer service, which says a lot about the dealership's culture. Overall, my Sister hasn't stopped raving about her new SUV (the bells & whistles to boot) and the wonderful customer service she received, even post-purchase. I highly recommend Malcom Cunningham's Chevy dealership to anyone who is looking for a great vehicle buying experience, from all aspects of welcoming and engaging customer service, a relaxed environment, massive inventory, step-by-step financing, and post-purchase check-ins. read more

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RUN!!! RUN!!! Run!!!! if you must purchase from a Chevy dealer drive the extra mileage and to either Steve Raymond on Thornton Road or Steve Raymond on Cobb Parkway! Find you another Chevy dealership but do not shop at because I promise you at the you will be sorry for doing so!!! I've definitely given you guys a strong warning and I work in the industry and I'm going to push this all the way! The TikTok is coming soon! I want to spread the word and bring an awareness to this type of stuff that has done and especially in the service department! Now, if you must purchase a car from this particular dealership, make sure you do not get it serviced at the location you will pay tons of money for absolutely nothing and they may even in the process, you drive off and wonder why you're having all these issues and it's because the service department is trash! I'm dealing with a lot of extra fees and some of everything right now at this point, and I have not been helped! If you do not want to have to be dealing with lots of repairs, or want to feel safe on the road, do not buy from this dealership! And if you do buy get your own private service plan because they try to rip you off. Dealing with this dealership has been an absolute nightmare! service vehicle that was a lemon and then telling me that is still under warranty when after I it and bring it in for the issue, I discovered that it wasn't under which I was told a lie at the beginning just for them to close the deal! Then once you get it in service, it's a game, which was a whole separate nightmare that I've had to deal with! I have been dealing with this stuff since I first purchased a car day one and almost a year later I'm still dealing with the same situation and sitting right now in front of the Dealership. After they put this transmission and engine I'm hearing loud noises come from under the hood and the best that they can say is oh, it's from old age keep in mind. This is still a 2020 truck and this noise is not from old age is from where they put this stuff in there and did not properly set the engine in and tighten all the screws as they should have and now the cluing and stuff as I get up in high speed and it may even be coming from the engine and they just don't want to fix it, but that could be a whole Nother lie that they fed to me! This has been the worst experience ever! And I'm gonna go over and beyond to spread the word on how bad of service I received from the service department here at Malcolm Chevy! I was sold a lemon and now not even a whole year later I had to put a in this vehicle and after they put the engine in, there was a loud rattle coming from the best that they say is take it to another dealership to get it fixed after they were the ones that caused the issue! The service department is terrible and make sure you do not buy their service maintenance plan! And thoroughly have your truck or vehicle looked over before you drive off the and if they tell you that it's only a wheel balance or alignment, do not just settle for that because they say that just to get you to vehicle and then you will be screwed at the end! Service department never returns phone calls on time, and that's if they even phone call I live an hour away and I've lived in this dealership almost more than I've driven my car. The car has been sitting at the dealership for over two months then I pick it like coolant, and some of everything else in the best that they were able to say is that that happened just because of the but then I bring it back just to find out that the lines were not even installed back correctly under the car! They left foam loose under the hood tool sitting under the hood and it has just been a disaster with this company! read more

I am extremely disappointed with the service department after purchasing my 2018 Chevy Tahoe with chrome rims, although my sales representative was amazing and made the buying process smooth. Within days, the vehicle began shaking severely at highway speeds (60-75 mph). Despite multiple visits, I was repeatedly told the tires were rebalanced, but the problem persisted. A tire shop confirmed a warped rear tire, which was replaced, yet the shaking continued. After financing the vehicle with the chrome rims included in its value, I was told the rims were bent and refused replacement with the same style. Instead, they were downgraded despite the fact that I paid for the vehicle with the original rims. When the rims were finally swapped after I insisted, one had visible scuff marks that were ignored by the technician. Staff members Andrew and Robert were dismissive and unprofessional, and despite repeated promises, Stephon never followed up. Left several messages. Was told Stephon would return my call (NEVER HAPPENED).Mr. Wayne was the ONLY staff member who acknowledged the issues and tested the vehicle with me. I formally requested reimbursement of my down payment to offset the diminished value of the vehicle. My down payment was thousands of dollars less than the value of the original chrome rims, which is why I felt this was a fair request but I still have not received a resolution. I attached photos to the letter I sent in showing the original rims at purchase and the downgraded replacements. I purchased this vehicle to safely and comfortably transport my two special needs sons. It was at the point were one them didn't want to ride because of the shaking. That's why I had to go ahead and let them downgrade my rims. I cannot recommend this dealership due to the service department's lack of accountability, follow-through, and professionalism. read more

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Buyer Beware, deceptive sales practices. I bought a vehicle sight unseen off their website and they brought it down to their Augusta dealership where I am located. At no point did anyone discuss or disclose the Pulse Safety Package added by thr dealership for $2,800. I have reached out to the sales person to see if we can get this junk removed from my vehicle and refund the $2,800. If unwilling to fix their mistake, my lawyer will be in contact with them. After a little online research, the Pulse system makes your 3rd brake light fashion and the National Hwy Administration says these systems are in violation of federal regulations and have instructed dealerships to stop their installations. read more

Let me be very clear--this has been one of the worst service experiences I've ever dealt with. I brought my 2024 Chevy 2500 HD diesel into Malcolm Cunningham Chevrolet, and it has now been sitting there for over SIX WEEKS with no repair. There has been zero sense of urgency, no accountability, and absolutely no respect for my time or situation. After four to five weeks of them randomly replacing parts on the motor trying to "figure it out," I was suddenly told that my fuel is contaminated. When I asked why it took FIVE WEEKS to even check the fuel, I was told they actually tested it at the very beginning and it was "fine." So which is it? It makes absolutely no sense that after weeks of failed guesses and throwing parts at it, they now claim the issue is contaminated fuel. Dealing with Adrienne and the service department has been a complete nightmare. Communication is practically nonexistent unless I chase them down myself, and even then I get vague answers or conflicting information. No clear diagnosis, no real updates, and no transparency about what is actually being done to my truck. At this point, it honestly feels like they either don't know how to properly diagnose the problem or don't have a qualified technician capable of fixing it. Either way, that is completely unacceptable for a Chevrolet dealership. What makes it worse is the way I've been treated throughout this process--dismissive, unhelpful, and unprofessional. Being without my truck for this long with no real answers is beyond frustrating, and no customer should ever have to deal with this level of incompetence. I brought my concerns to management multiple times which I thought was going to help. Boy was I wrong? As a solution to my problem, I tried to purchase a new truck while they were trying to figure out what was wrong with mine. I got a quote for a new truck. They said they were gonna take good care of me. Well, they were $17,000 more for the identical truck from another dealership up the road. If you value your time, your vehicle, and basic customer service--DO NOT bring your vehicle here. read more

Possibly the most incompetent supposedly professionals I have ever encountered in my 77 years. From top to bottom their offers of assistance prove to be without any merit. Requesting information from Malcolm Cunningham personnel is like sending smoke signals in a hurricane. Don't waste your time with them, find a different dealership that values your business and respects you as a person. read more

Stellar job by Drew, and his colleagues at Malcolm Cunningham Chevrolet in Alpharetta, GA. We took our Chevy Bolt for "a noise". They diagnosed the problem, and even consulted with Chevy engineering to be sure. Gave me a target for completing the work, and a loaner. Drew called yesterday to say the car was ready. They were right on schedule. My wife just picked up our car, cleaned inside, and washed outside. We can't say enough good things about the staff, and professionalism at Malcolm Cunningham. Stephen and Zelda Canton, GA read more

Mike Lewis was incredibly helpful. He provided great support and continued to follow up with me. I am very happy with my Chevy SUV and would recommend this dealership. read more

MALCOM CUNNINGHAM NORTHPOINT service department is full of con artist, liars, crooks, incompetent, rude, spineless cowards. Took our Chevrolet in for a simple schedule routine service oil change and tire rotation. They had the vehicle for more than two hours and when they returned it, later that evening we discovered the tires had not been rotated. Called the service department the next day and got the run around, such as: "oh, the service manager is not available, I will have him call you back, shortly, hours passed no call, no follow up. I call back oh try emailing him, I did not follow up. Malcom Cunnigham needs to be fined 5 million dollars just based on the horrific 1-star reviews and jailed for any and all deceptive complaints the courts find valid. Accountability must be enforced. You should not be able to steal from customers without ramifications. SHAME ON YOU MALCOLM DECEPTIFUL CUNNINGHAM. read more

Malcolm Cunningham Chevrolet - Malcolm Cunningham Shame on you. - Car Dealers Near Me - Alpharetta, Georgia

My salesman Rodney Harrell is a great man and he fulfilled every promise he made. It was a wonderful sales experience. I got everything I wanted and more. From start to finish this was an A+ experience. read more

Unethical practices in the Service Department . Told me my vehicle had a siezed caliper and recommended replacing both calipers and new brake lines for $2,200. Said the pads were wearing uneven, etc because of it. Took the vehicle to a family member that's a master technician at another shop. The only thing wrong with the vehicle is that the pads needed replaced. No seized caliper or collapsed brake line. He took pictures of the old pads and showed me they were not warped or wearing uneven and that all brake systems were working properly. I called in to speak to the Service Mgr and ask for my diagnostic fee back(as I had just purchased 2 new tires and performed routine maintenance 3-4 weeks early and the pads should've been checked then). He never offered an apology and his tone was that he could care less. I made this call on a Friday. He said he would speak to the Tech who performed the work and would call back on Monday. I heard nothing back. read more

I have purchased about 30 cars in the last 10 years and this dealership was the worse experience of all time. Customer service, empathy, and integrity does not exist at this dealer. Sales and Management at this dealer have no clue about their own cars or GM process of new car orders/delivery. If you are shopping for a new or used car, there are much better dealers in the area. I would avoid this one at all costs. Save yourself the frustration with working with clueless folks at this dealer. I have been shopping for a new C8 corvette since they came out, initially they had dealer markups for the high demand so I kept waiting. Earlier this year, majority of dealers, especially in the Atlanta area removed the dealer markup, this dealer advised they could get me a c8 with no markup in about 4-6 months. It was much quicker then the other dealers in the area. It ended up taking 8 months and the dealer blamed it on the strikes. Throughout the process, this dealer did not provide me with even one update, unless I requested it, when I would request an update, I would get a generic response. Frustrated with the responses, I turned to the Corvette forums to see if this is how Chevy customer service normally is. Many sales folks from other dealers on the forum advised this dealer does not turn around many new Corvettes and are not familiar with the proper processes. From that point on, a sales person for another Chevy dealer provided me all future updates which were very detailed and accurate. The fact that a dealer that did not sell me the car provided better updates then this dealer that sold me the car blew my mind. When the car arrived on the truck, I was sent a video which was appreciated, from the video I noticed the high wing spoiler I ordered was not installed and on the car. The sales person advised Chevy would not accept the order with it. Not once throughout the process did the dealership advise me of this issue, I would have picked another wing or would have arranged to have the wing delivered to the dealer to install upon delivery. No communication at all from the dealer until I was ready to pick up the car. Then at the dealer, ready to pick up the car, they present me with a $5000 increase in the MSRP price and advised it was because they had to put me in a 2024 Corvette vs 2023. Again, not once through the process did they advise of this and that there would be a significant price increase. I find this out for the first time when I'm ready to make payment. Frustrated by the poor communication, missing spoiler, and $5000 increase, I voiced my opinion to the sales person, who brought over the sales manager. No apologizes, no empathy, nothing back from the sales person or manager. So I had them let me speak with the General Sales Manager. GSM was even worse, completely useless speaking with him. I had asked him to take $1300 off the sticker for the inconvenience and poor customer service and the GSM response was "should I even sell you the car." I had no intentions to negotiate the deal or be a difficult customer. If they simply gave a heartfelt apology and would advised of their mistakes, I would have been fine, but in their eyes, they did everything right. I would stay far away from this dealer, especially if you are ordering a new car. Jim Ellis and Rick Hendrick are much better Chevy dealers in the Atlanta area. read more

The service experience at Malcolm Cunningham Atlanta is the worst I have ever experienced at any automotive dealer, by quite a significant margin. They have poor communication, no empathy, no desire to provide a positive experience whatsoever. A service "appointment" is not an appointment at all. Your car goes into a cue once it arrives, then they may get around to looking at the vehicle within one to two days. They don't mention this to you when you call to make an appointment. Most people would expect an update on their vehicle's status. You will not receive any updates unless you initiate it first. They performed a major engine repair on my vehicle, which took over two weeks. When I picked it up I noticed that the headlight trim was hanging loose, and the air conditioner was not working. After returning the car to get the AC corrected, it received no prioritization at all; they moved it back to the end of the cue. They told me that when a vehicle comes back in for service, it goes into the end of the cue, regardless of why it is back. They didn't care that the previous repair wasn't done properly or that my car's original repair was still unresolved. They simply don't care about doing the right thing, and are quite unapologetic about it. Avoid this place and its miserable experience. read more

I recently purchased a new leased car from Malcolm Cunningham Chevrolet. Gavin, a salesperson, was friendly and personable. The service was speedy and efficient. I definitely would recommend this dealership. read more

Don't use this dealership. I signed a lease agreement for a Chevrolet Equinox EV with VIN 3GN7DNRPXSS231099 on 6/19/2025 at Malcom Cunningham Chevrolet, 2175 Mansell Rd, Alpharetta, Ga 30009. A customer account and GM Rewards points were created under my name. However, after finalizing the paperwork, the dealer demanded an additional $1,000 and sold the vehicle to another customer who offered more. This appears to be a clear violation of good faith and fair dealing. I have the below information and signed agreement pictures. The full VIN of the vehicle. A copy of any signed documents or agreements A screenshot or confirmation of your GM Rewards account and vehicle association A description of what happened, including the $1,000 price increase and the sale to another customer I have a friend to will use testimony for legal action. Lease/purchase agreement (signed copy) Text communications GM account creation confirmations Screenshots of the vehicle tied to my GM Rewards We signed officially lease agreement but the requesting after this agreement additional $1000 payments. Even though we had agreed on the price, lease term, and promotions, and I officially signed the lease agreement, they asked me for an additional $1,000 because they said they sold the car to another customer--even though I had already signed the lease. They wasted two days and 10-15 hours of my time, and they are liars. They have no professional or ethical business practices. I do not recommend anyone to go there or do business with them.Do not purchase or lease anything's from cheaters. read more

What a great experience! From the first greeting to the final detail, Sam Floyd was exceptional. She answered all my question and made sure everything was perfect with my new Chevy Trax. Fabulous and friendly people all over the place. They even added a sunroof that makes this the perfect car for me. read more

Malcolm Cunningham Chevrolet - Car Dealers Near Me - Alpharetta, Georgia

My experience at this dealership's service department is the worst I've ever had with a business of any kind. Not just a car dealership, any company I have dealt with in my life. I could write all of the details of my story, about how in 16 days they had my vehicle I never once got a phone call from them (unless I called first). I could write about how they lied and said they were working on my truck when in actuality it hadn't moved from the same parking spot for several days (it was viable from the road). Instead I'll say this.. If this dealership offered to work on my truck for free for the rest of the time that I owned it, I would tell them no. I would rather pay an honest mechanic than spend one more second dealing with this business. Avoid them at all costs. They are truly terrible. read more

Went to service department on Wednesday for an oil change. Was told it would take 3-4 hours. Since I didn't want to wait that long, they made an appointment for Friday, so I wouldn't have to wait. On Friday I show up for my appointment and they take my car back. After two hours I get a call with survey about my appointment, but I am still waiting for my car. I go to the service advisor, which I have worked with for 20 years, to find they haven't even started on it yet. I ask for my car back and leave. I will take it somewhere else for the oil change and won't be back to this business ever again. read more

I know, I know all about car dealers' service reputations. I had my Chevy Bolt EV repaired by Malcolm Cunningham Chevy after searching for input from other Bolt owners for a good EV repair shop in or around Atlanta. Absolutely no luck and no recommendations on EV repair shops. The Bolt EV is generally a rock solid car not needing much/any repairs. My 2017 Bolt was showing intermittent error codes for several months until recently when the error codes were no longer intermittent. Using input from other "customer review platforms" (not Yelp), I landed on Malcolm C. David B. service advisor got me in and out in 48 hours with diagnosis and repairs completed on time and as promised. The costs were in my opinion reasonable and I was back on the road for the Memorial Day holiday. Thank you David. read more

I took my car in for a scheduled service. The following day I called the service rep to find out when my car would be ready. I left a message requesting the information. The service rep did not respond. I called the next day and left another message. He did not respond. I called today and asked for the Service Manager. I explained to him that I was trying to find out when my car would be ready and that my calls to the service department were not being answered. He promised to call me back within 30 minutes. An hour later I called him again. This time he spoke to someone in the service department who was going to investigate the situation and call me back. He has not done so. While waiting for call-backs I looked up the reviews of Malcolm Cunningham Chevrolet and found that they were nearly all one star! At least they are consistent! Time to find another Chevrolet dealer! read more

On 12/6/2021 I offered to pay full MSRP on a new Chevrolet Colorado and trade in two of my low mileage cars. Malcomb Cunning management informed me that they're charging customers between $5,000 and $30,000 over MSRP. The manager was Stephan On 12/2020 I bought a new C8 Corvette from Malcomb Cunningham and wasn't charged a penny over MSRP. Good luck Malcomb Cunningham! Price gouge someone else. read more

Do not buy a car from here. Bought two vehicles on same day and have had nothing but problems. The service department created more problems when you drop off vehicle for service and you pick it up with more issues and then they take no ownership. Stay away at all costs. This review is from a normal family man that got screwed over by this dealership time after time. read more

I visited Malcolm Cunningham on the weekend looking to test drive a Chevy Corvette. I've already decided I was purchasing a Corvette and wanted to purchase it from Malcolm Cunningham. I drove past several dealerships to give them the business. When I arrived and asked to test drive a car they told me Mr. Cunningham doesn't let People Test Dr., Corvettes and that I should rent one to see if I liked it. I left went to another dealership. Test drove the Corvette. They found the color I liked and I bought the car the next day for 100 K. I'm disappointed that the salesman and the manager told me I could not test drive a car but I can order one through them not good read more

Their service is AWFUL. They take forever, and they just don't care to help at all. It's not worth it. Will never come back to this one.

Horrible service department!!! Do not take your vehicle here!! We made an appointment a week in advance and the car sat there the entire day and wasn't touched!! Around 5 pm we started calling trying to get anyone to talk to us and nobody even returned our call! The car was just as we left it at 8 am! We picked it up at 6 and left. Never again!! read more

I recently bought a Lexus GX from Malcolm Cunningham Chevy North Point. The car has video monitors in the headrests and I specifically asked if they worked and the sales associate said he would ask, I never followed up and that is my mistake. They don't and they would need headphones that only work with the monitors that weren't in the car anyway. When we were talking price they have a $2000 dollar bogus inspection fee that comes with some sort of guarantee that I wasn't willing to pay for so they took it off but that's it so essentially they got full asking price for the car. I thought since I was a new customer that paid full asking and a set of new monitors is $600 that maybe they would help me out but instead I was told it's "as is" so too bad. I wouldn't recommend working with this dealership, if you have an issue they really don't care. They wouldn't even say sorry or well we can't buy you new ones but lets meet somewhere in the middle... Bluntly they are your typical car salesmen that only care about money.. No integrity!!! read more

When I dropped off my car, I stood in front of the service writer (3' away) for 22 minutes before he even acknowledged me. (NOTE: I was the only customer in there at the time). He was on the phone and could care less that I was there. Worst dealership customer service I've ever had. So bad, that I just paid the diagnostic fee and took my car elsewhere to get fixed. read more

This place is terrible. They have had my Tahoe for over 3 months and keep needing to replace part after part even though these parts have nothing to do with the original problem. (My 2023 Tahoe jumped into neutral while on the interstate. I couldn't shift, turn off the car completely, or turn it back on.) Originally it was a fuel pump control module - which was "on backorder with no ETA." I found out that they had the part for a month before I was told. Now, 2 months later, I was also told that wasn't the issue. But now I needed a new engine and radiator. They needed to complete a warranty application or something for the engine and the radiator was now "on backorder indefinitely." They had already been denied under the warranty because they didn't send in any paperwork showing any maintenance (ie., repairs, oil changes). They ended up ordering and, I'm assuming installing, the engine anyway. I wouldn't know because they don't call. The service department/dealership representative has called a total of two times in the three months. Once on the day of intake to find out the problem. A second time after they were told by GM to provide an update. At that time, I was told they needed proof of oil changes. But they weren't planning on calling until they were told. Who knows how long they've been sitting on that? Now, 3 months later, still no resolution and no Tahoe. I was offered a rental - It is a small, base model Nissan sedan from Enterprise which I had to go pick up. When I asked whether I could get something more comparable to my Tahoe in order to fit my entire family I was told they wouldn't do anything, but I could pay the difference. I wouldn't send my worst enemy here. read more

The experience I had leasing a 2020 Malibu from Malcom Cunningham dealership was the most excruciating and insufferable car buying experience of my life. The ignorance and incompetence of almost everyone I dealt with is appalling. I will never again return to this dealership to lease or purchase another vehicle. I called several Chevrolet Dealerships looking for a red Malibu. When I called Malcolm Cunningham Chevrolet, I was told the dealership had two. One was a 2020 LT model year and the other a 2021 RS model. When I arrived, I told the salesperson I was looking for a red Malibu with OnStar and a satellite radio. I also told the salesperson that I did not want a vehicle with the dealer name or logo anywhere on the vehicle. After test driving the 2021 vehicle, I decided that was the one I wanted. I had heard recent Chevrolet television and seen in-store advertising that EVERYONE gets employee pricing. The fine print indicated the ONLY exclusion was fleet purchases which was not an issue for me. When I told the salesperson that I wanted to lease the vehicle, I was told employee pricing was not available for a lease although the advertising said nothing about excluding leased vehicles. I had to threaten to walk out before the dealership finally agreed to discount the price $750 which was not the full discount I would have received if I had purchased the vehicle. After the deal was made and all the paperwork was done, I was to pick up the vehicle the following Monday. When I arrived, the salesperson had already activated OnStar. I wanted him to activate the satellite radio but was told I had to do that from my house. When I arrived home, and called Sirius to activate the satellite radio, I was immediately told the model car I had just leased did not come with a satellite radio. I immediately called the dealership and spoke to Steffon. He told me he would order a satellite radio and call me when it came in to bring the car to have the radio installed. 24 hours later, Steffon called to tell me that a satellite radio could not be installed in the model of Malibu I was leasing. As the sales manager, I have is Steffon did not know that the model Malibu I had leased did not come with a satellite radio. The following day, I returned the 2021 Malibu and had to lease the much more expensive 2020 Malibu. The dealership refused to make any allowance on the price for their "screw up." They even denied my request for free oil changes for the life of the lease. When I arrived to complete the paperwork and pick up the 2020 Malibu, the OnStar and satellite radio had both been set up. Although there was no dealer logo on the body of the vehicle, there were two tag frames on the vehicle with the dealer name. Although I brought this issue to the salesperson's attention, he refused to remove the tag frames. The question is why the salesperson had the ability to set up the satellite radio in the 2020 Malibu but not the 2021. If he had tried to set it up, he would have discovered that the vehicle did not have a satellite radio. The following day, after picking up the 2020 Malibu, I returned home to find a diagnostic email from OnStar telling me that the remaining oil life in the brand new vehicle was only 22% and none of the tires had the appropriate tire pressure. Apparently no one at the dealership had bothered to check this out before I drove off in the new vehicle. That discovery required me to return to the dealership to correct the issues. The service department also removed the front license plate frame with the dealer name. I was told that because the frame on the back held the temporary tag, it could not be removed. I am so disgusted by the ignorance of the majority of employees I dealt with at the dealership and the treatment that I received that I have no intention of returning ever again, not even for the one free oil change. Although my brief experience with the service department was satisfactory, I have had a very good experience and relationship with the service department at Carl Black in Kennesaw which is where I intend to take my vehicle for all future service. read more

This review is for the service department. BEWARE! They have EXTREMELY horrible communication with customer and amongst themselves. It's has taken almost 2 months to get work done on my work because they don't return calls or don't have answers. I was waiting for parts to come in for my car, was given a date they'd come in and didn't receive a call. Called numerous times and was told I would get a call back even after me telling them someone has promised me a call back before. Finally got the parts, then I was told they need to get another part approved by my extended warranty. Waited and called for three weeks to get it done, they kept telling me my extended warranty hadn't responded. I finally called my extended warranty and they said they had approved the parts three weeks prior. Then I schedule an appointment to get the work done. Took the car in at 8am it's currently 4:09pm and I'm finally having someone come get me to get my car. And I've been calling them since 12pm. read more

I have been looking for a new truck for over a year, and I found the one at Malcolm Cunningham Chevrolet. I was contacted by Dallas Frye and he got all the specs of the truck I was looking for and said, "We got it." I told him I would see him in the morning and we text back and forth that evening going over trade-in specifics so when I arrived he was 100% ready to go. Dallas showed up early and had everything he could have ready for me to go. He was great, the rest of the staff was great and I felt like a got a good deal, even in this car buying market. Thanks for being professional, efficient and patient with me. read more

*****BUYER BEWARE OF UNETHICAL SCAM***** I visited this facility on 11/13/2021 with my daughter to assist her in purchasing her car. Prior to visiting we spoke with Robert Young, salesman, every day from 11/9/21. We also conversed with Robert the night before our visit to the dealership because we are traveling from Jacksonville, FL. During the daily conversation my daughter shared with Robert Young that she'd already qualified for the loan with a credit union and told she'd need a buyer's order sent to the credit union from the dealership. Robert's response was okay, no problem. (Although, my daughter has had two other cars, this was her first purchase, so I was always close by assisting her while allowing her to navigate her transaction for experience). Robert told us he'd be out of town for family, and we will be working with Andrew Loza. I had my daughter to ask him if we needed to do anything before coming because more than likely if we like the car, we want to be prepared to transact. Robert words, okay, that's good. The day of 11/13/2021, we received a call from Andrew while in transit wanting to discuss "Pricing" before we arrive. My daughter told Andrew she was driving, and this wouldn't be the best time to discuss the sale of the car and we'd be arriving soon. Andrew continued to ask her what she was willing to pay for the car and what amount was she told the car would cost. She answered him that she was driving, the call was breaking up and she's almost there to discuss. At that moment we began wondering what they were up to. As her mother, I've worked in finance for 29 years. Being a former bank manager, and working with dealer finance in the past, I thought that was odd. AND I WAS RIGHT! After meeting Andrew and test driving, we ask to make the purchase of the 2014 White Toyota Avalon. Once inside, we are told that the price advertised of $18,058 is not the (Images to follow as proof). If we want to buy the car, we will need to allow them to pull my daughter's credit and proceed with their lenders. I told my daughter NO. Having the financial background, I know that the credit pull would NOT be one inquiry and substantially drop her 795 score that she'd worked to achieved. Andrew rebuttable that it would be 2 of 3 which I know was not true. At that point they didn't want to sell us the car. I mentioned to him I know why he called. It was a scam. The car has been at the lot for 93 days as of yesterday. I scheduled other appointments to view vehicles if this didn't fall but hoped it would work out. I called another dealership and asked if I could use our approval from the credit union and they effortlessly answered yes. As we decided to leave, they agreed to accept the advertised price online instead of $26K. Yes, that is a huge difference. However, it doesn't stop there. After my daughter signed the documents to purchase the car the sales manager, VERY UNMANNERLY, tells us that we can't buy the car unless they pull my daughter's credit and go thru their financing. She had the letter from the credit union with the instructions to transmit the buyers order to them and ALL of the information. This is NORMAL for purchasing a car. We also spoke with the credit union as we drove up to Alpharetta from Jacksonville, and everything was good to go. I was prepared to pay a down payment for daughter which they AGREED to accept when they stopped us from going elsewhere. We were told the only way we could buy the car is to go thru their financing being from Florida because we could be trying to "Take" the car. Oh, by the way I had my 76 yr. old mother with us. GO FIGURE! So, after strategizing, I offered to PAY CASH FOR THE CAR! They made up a LIE and said they can't take cash...ONLY FINANCING THRU THEIR LENDER. At this point, they're finding every excuse NOT to sell the car because they didn't sell for the overpriced amount of $26K and mad that I wouldn't use their dealer financing for other monetary. I left the dealership and drove across the street into the restaurant's parking lot for 9 minutes. When I came back, I offered to purchase the car. While gone for the 9 minutes as I called Capital One {and was qualified in 3mins for $75K) I was going to buy the car in my name for my daughter. I sought the loan since they denied me paying CASH for the car ( I refuse to allow a dealer to put my info in a loan database to be pulled MULTIPLE TIMES. I know how it works having being formally in that career). Upon returning (9 minutes later), they told me the car was sold. I knew this dealership and its employees were unethical at this point because that car was there for 93 days and not sold. No one was at the dealership to purchase the car and I was denied paying cash, but someone could call and "Buy a car over the telephone". We stayed 3.5 hours at the dealership. I asked for the documents back or to be shredded because we were not going go thru their lenders when we came with everything we were supposed to h read more

Horrible, horrible service. And worst, they simply don't care. I've tried to use their service department several times over the years simply because there's not many options in the area for Chevy service departments, but they continue to disappoint. read more

We traveled 10 hours from Ohio down to GA to see a new baby in the family, and halfway here we realized I needed an oil change ASAP. Thankfully I was able to call Malcolm Cunningham and get a same day appt, even though it was right at the end of the day. Im so appreciative they were willing to sneak me in, and especially grateful for Terry, who was more than polite over the phone and in person and was willing to take me on as a final customer before the end of the day - this guy deserves a RAISE! Thank you everyone here! Wouldn't have made it without you! (Literally ) read more

the service department is some straight bullshit!!! i needed a new transmission but the part was on back order. although i had a warranty it only covered 6 days for a rental so i asked malcolm cunningham if i could get a loaner seeing as though they would have my truck for a month . they said that they dont have loaners and there was nothing that they can do. so they informed me that if i get the used transmission i would get my truck back quicker but i basically would just be screwed cuz i wanted a new one smfh.. never again will i ever buy another car from them !!! read more