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    Malm Plumbing

    3.0 (2 reviews)

    Services - Malm Plumbing

    Plumbing inspection

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    2 years ago

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    Lee's Air, Plumbing, & Heating

    Lee's Air, Plumbing, & Heating

    4.0
    (49 reviews)

    My AC went out last night, and Lees Air responded the quickest. I contacted several HVAC companies…read moreand they responded very quickly. This was extremely important to us in the middle of July. They were able to wave the 99$ diagnosis fee. Johnathen came and was very professional. He was able to diagnosis the problem immediately and had the part handy. He went the extra mile and taped an area with UV resistant tape and he was nice enough to check the airflow coming out of the vents to make sure every concern of mine was addressed. Everything is working perfectly now, and I am thankful for their quick response and diagnosis. Thanks again!

    In my opinion, this company is more focused on profit and growth than treating customers fairly…read more I called this company to repair an air conditioner blowing hot air during the summer months. The tech, Brad, arrived and began inspecting the unit on the roof. I was right over his shoulder watching him. He noticed that the furnace control computer board looked slightly discolored. He grabbed a black piece on this computer board with his pliers and attempted to pull it off, breaking this piece and permanently damaging the board itself. He wasn't called there to look at the heater, but it seemed like he was looking for any potential thing he could find. He eventually made it around to checking out the air conditioning system. He found that one of the capacitors had failed. He had a replacement capacitor in his van that he was able to wire in to get the air conditioner going again. He was in and out in well under 30 minutes. When it came time to pay the bill, I was offered a discount on the capacitor if I agreed to sign up for their maintenance/inspection program. It came out to $455, and this was cheaper than if I had not signed up for their inspection/maintenance program. I like to be a DIY person, so I couldn't help but look up what capacitors actually cost. There are many comparable capacitors to the one I was sold that cost under $50. I don't feel like I got very good value for what I received, not including the broken computer board. Upon receiving this invoice, I also received an estimate for nearly $900 to replace the newly broken computer board. I was able to purchase this same board on Amazon for under $300, and installed it myself in about 15 minutes. Since this visit, I have received several calls from this company from what seems to be a remote telemarketing service trying to schedule my routine plumbing and HVAC inspection. Given the first experience I had with the tech breaking my furnace control board, I am not interested in having this company inspect anything on my house. The way this situation played out makes me wonder whether the techs receive a percentage of the repairs they do, thus incentivizing them to find things to fix even if there's nothing broken yet.

    Malm Plumbing - plumbing - Updated August 2026

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