I went to suburban sports cause I had heard some good things I was looking to get a new pair of keys or to reuse part of my existing skis on a new platform the gentleman who was helping me was very patient and kind and listened to my budgetary constraints. Very helpful showed me several pairs of skis and was able to meet all of my requirements that I walked out a very happy camper/skier. Haha I would recommend mixture of price point, but willing to work with you to meet your needs. I will be back. read more

First off I came in to get my skis tuned and re-waxed. That's not the problem. The problem is the attitude of the employees. I did Not need them to laugh in my face because of my skis. i don't care if they are kids skis. They fit my height and everything else. They are literally why I was recommended at a different place. Plus when I called to check in on how much longer they would take, they were rude as well. read more

Local shop was closed. Looked online. On my way while traveling and heading north. 1/2 the cost for services needed. Booked. Done already. 1 day. read more

Great Customer service. This winter season Fall of 2024 and January 2025 we bought two pair of ski boots and ski gloves, last winter season of 2024 ski jacket for my husband. All things fit perfectly good and are comfy. Each time a person from Suburban Sport spent about 1hr with us to measure few pairs of ski boots and make sure they work for us. We would like to thank them very much. Also we left our skis for service + binding, all was done within the time they told us and skis were ready to be picked up. Great Customer Service, always on-time, pleasure to spend money there! They are well worth all the money you leave there! Five stars for 5! :) Thank you one more time. Happy family from Berlin read more

Don't order online. Ordered race gear that I needed. Five days later they cancelled the order. Possible bait pricing. Scam alert!

I had a great experience picking out a new bike! Everyone was very helpful and knowledgeable. Looking forward to hitting the trails with my new ride :) read more

I ordered skis online and received them quickly at my home with timely updates provided via email and they were on sale! I looked at numerous stores and sites online for Rossignol Sassy 7 2018 skis since I rented them last year for a ski trip and loved them. They were sold out everywhere since they were last years model and very popular. I finally found one pair left at this store and got a great deal! The skis arrived via FedEx quickly and I received status updates throughout the process. I'm very happy with the level of service provided and with the skis! This is a great store! I highly recommend this place based on my online experience with purchasing my skis. read more

Absolutely outstanding service! Truly, the most responsive ,timely and professional service I've gotten from a bike shop in decades! read more

Suburban Sports - Store front. - Bikes Near Me - Berlin, Connecticut

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I bought a bike online and I have never met such nice people. Customer service is lightening quick and they really work to ensure 100% satisfaction. I may be in FL, but my bike shopping will always be with Suburban Ski & Bike read more

If you want to be mansplained on a Friday night, this sports shop is for you. I walked in and told an older male sales associate that my ski poles were collapsing and not working properly when adjusted. I was soundly dismissed and then told how ski poles "actually work" for the "younger guys". (What?!?!) I couldn't believe it. We have always had good service here and when I said this to the associate, he just said, "yeah, there's nothing we can really do." Complete jerks who under-estimated me because I was a woman. Tell me how ski poles "work"? I'll take my business elsewhere. So should you. read more

DO NOT USE THIS COMPANY. I ordered a product and paid. Spoke to an employee who requested that I show photographic proof of who I was to verify my address, was told my product would go out that day...TWO WEEKS LATER. I emailed. No response. I called and left a message. No response. I called AGAIN-and they finally called back to tell me they LOST my order, it was never sent, and get this-THEY DON'T EVEN HAVE THE PRODUCT I ORDERED. I planned my entire birthday around having these in hand-lost out on the opportunity to order from some place else...and would have never known they essentially stole my money, if I hadn't continued following up!!!! The employee was COMPLETELY UNAPOLOGETIC AND UNPROFESSIONAL AND UNHELPFUL. My husband's entire family is from CT, and got to say-if I was local-I would go ANYWHERE else. read more

This place and it's employees are AMAZING!!! I needed Speedplay ZERO pedals to properly set up my Merlin Road bicycle, and they had them in (new old) stock, despite these being LONG 'out of print', and they even triple checked for me that these were indeed, the SPEEDPLAY branded pedals, and NOT the Wahoo company's version which came about after the demise, and buy-out of Speedplay, which would NOT have worked for my needs, and would have had to be returned if they were the ones shipped to me They even sent them out to me the SAME DAY, and I received them the very next day. RARELY, if EVER, had I had this kind of customer service before in my 66 years on this earth!! I only wish that they carried more of the cycling brands I use, since I would then buy from them MUCH more often! read more

Needed to have my bike tuned up on short notice for a charity ride that was fast approaching. Called and explained my situation and they accommodate me, even with a discount coupon on the service. Bike was tuned up fast and worked well. 300 miles and no issues. Would definitely recommend. read more

Morons running this shop, I feel like I am a glutton for punishment everytime I come here. Which is why this is the absolute last time I visit this shop. I called tonight to see if they could install cleats on 1my new road shoes, the person on the phone polite enough said yes come down. So I did, an elderly man came out grabbed my shoes asked me which cleats I advised like the set I am using on my old shoes. He said ok. I asked him if he wanted my old shoes for a frame of reference he said no they just go on your shoes. At this point I should have grabbed my shoes and ran out of the store... but stupid glutton me thought lets give them one full last chance. As much to no surprise he just slaps them on there and hands them back. Now anyone familiar with bikes and shoes and riding clipless there is a science behind it. An allen key and 5 minutes does not make a well fitted cleat and shoe. So now I will find a real bike shop who will fit my cleats to me and pay again for another level of service elsewhere. How do you not know this????? I really don't understand how this place stays in business....... read more

Yes, yes, yes. After the nearby Cutting Edge more-or-less scoffed at the idea of tuning up a snowboard same day, Suburban Sports came to the rescue. I hadn't been on my snowboard since 2002. In other words, I don't remember how to do any of this crap! I honestly had no idea that it's typical to leave your board for a few days for a tune up... because the last time I even had one, I'm pretty sure my mom paid for it. Nevertheless, I called on Saturday morning, and they said "Yeah, if you bring it in ASAP we can probly get it back to you by the end of the day." Perfect. Not to mention, my edges were rustier than a steel bridge. Nevertheless, I brought the board in at 1PM, got it back at 4:30, hit the slopes for the 6PM night skiing session. $40 for the tune up... not cheap, but well worth it. Schussssssss.... read more

I've been shopping at this store for years, I have a family of ski racers and I went today to but my daughter new boots. Our usual guy was not there, so someone else helped us who was very knowledgeabl. When we went to pay, I reminded this new person about a racers discount. The manager came over and said he has never heard of the 20% racers discount. I asked that they checked out purchase history to confirm this, but they did not. They did give us a "racing price" for the boots. We then needed our skis adjusted to fit the boots and they charged us $50 to make this adjustment. I have never been charged a fee to make a minor adjustment such as this. I'm very disappointed in suburban, for they should see who their reoccurring costumers are and treat them the same way as usual. Not like someone who is trying to scam them. I spend thousands at this store. Very disappointing. read more

I ordered my son a go pro hero 5 session for Christmas and it is paid for, got an email saying thy would send another when it was shipped out, then got an email saying they cancelled my order with no explanation. They got their money and all I got was nothing!! I would never order from this place again and since I can't get any type of explanation, I guess they don't need or want mine or anyone else I know buying from them. I guess they pick and chose who they want to treat right no matter if it screws you or not. Very Unsatisfied Customer, Stephen read more

My first experience with them was a very positive one. They are a quality shop with good people, great selection(online and in-store)and superior customer service. I had an issue with some product and they did the right thing and took care of it. That will bring me back to do business with them again. Thank you! read more

I have been into the store three times in the past month. The first time we walked out because none of the sales people even said hello after 45 minutes. It was a busy day and they clearly did not have enough staff. The second time we went in we had a great experience and I bought some skis. I just went back tonight to pick them up because I got a phone call that they were ready. I waited almost an hour with my small children. A sales person said hello, was helping someone else and then once he was done with that he just went to checking inventory on clothing, completely ignoring that I was there and needed help. I had to go up to him to request someone hand me my skis. Once I did that we were out of there in about two minutes. Overall, customer service is very poor and disorganized. read more

I took my skis in to Suburban to be sharpened/tuned. I had looked at the prices and services online before I went into the store. First off, the prices listed online do not reflect what the real prices are (if they did, I would've brought my business elsewhere since they are higher once you walk into the store). I wanted to get a medium level tune up, so I decided to get a "Bronze Medal Ski Tune" which includes edge sharpening, tuning, "minor" base repair, base grind, and wax. When I left them there, they told me it would take 3 days to get them done (keep in mind that the website says that their "turnaround time is 24 to 48 hours." I'm not sure how much repair work they've done, but it was very poorly done for how many times I've had my skis serviced. They didn't fill the scrapes in the base. The edge sharpening was done ok, but there was so much "ski" dust left on my skis when they were handed to me; it was just really unprofessional. Also, there was a huge gash in the top of my ski near my binding that wasn't there before I brought them in, it looked like a tool had scraped up the top "glass" layer of the ski. I told the guy who was helping me that I was really unhappy with the results (I think my exact words were "they look awful, no offense" and then told him all these things I wasn't impressed with), but he said he couldn't do anything about it. So here I am today, writing about how terrible the service was there. I wish my skis were given better attention, especially for the price that I paid. read more

I am a long-time customer of Suburban Sports, so it pains me to write this review. I recently purchased a jacket from the said store. I asked a few different workers for second opinions on the fit of the jacket. They reassured me that a large would fit me just fine. Upon trying the jacket on again at home with all of my layers on under it, I realized it was too small. When I went to go return the jacket, I realized that I misplaced my receipt. I called the store and one of the employees assured me that as long as I had the tags and the card I paid with, I would be able to return the jacket. So, I decided to take the rather long trip up to Berlin to make the return. I was greeted with a stone-faced manager that would not accept my return on the grounds that the store had a policy stating that "a jacket without a receipt is considered used." He would not take the time to reason with me, instead he continued to cite his return policy that was so carelessly misrepresented over the phone. He even said that since I took the tags off he would not accept the jacket regardless, though the tags that I took off were on a metal chain, and would have easily been reattached (which is the reason why this metal chain system was implemented in the retail industry in the first place). Overall, Suburban Sports earned their two star rating for failing to take the correct time to size their customers and for failing to inform their employees of their policies. It costs five times more money to attract new customers than to keep existing ones. I hope the management at Suburban can learn from this experience. read more

Was the only place in the USA that had the new Scott MIPS helmets... Placed order online, but somehow the order got lost in cyberspace and nothing was shipped. E-mailed, they were super polite and apologetic, a few orders didn't make it because they were the only retailer in the US with these MIPS helmets and everyone and their dog wanted one since the Bicycling helmet article and they were overwhelmed with orders. Totally understandable, given the circumstances! Refunded immediately cuz they were on back order by the time I got back to them, but later in the day they got a few more in... They automatically held one for me and left me a message asking if I wanted one. Shipped it out same day to me... Great customer service for an online order. read more

After a few seasons of skiing in boots that didn't fit properly I finally caved and decided to buy new ones. I had heard many great things about the staff at suburban so I went over. I was fitted and guided to the right boot, and absolutely love them! Everyone in the store was knowledgeable and friendly, thank you! read more

On Saturday Jan. 5, 2019, I phoned and asked if Suburban Sports had a Dalbello ski boot in a particular model and size. They said that they did not have it in the store and would have to check the warehouse. They said they would call me back (I gave my name & phone number). I received no call or message on the answering machine. This is very disappointing since we bought two pair of ski boots from Suburban Sports about a year ago and were very pleased with the help of the salesperson. On or about Feb. 8, 2019, I asked a general question about the store via the "contact us" option of the Suburban Sports website. I never got a reply......very disappointing. read more

They have a great selection of skis and equipment. Took my wife here to find a set of ski boots... and she can be ummm...a little picky. They worKed with her to find a pair of boots she'd like and got them and her new bindings mounted to her skis in one day. Great service..they will definitely be seeing us again. read more

I purchased a pair of ski boots from them and thought the salesman was exemplary. He really knew his stuff and took a long time going over the features and fit of the boot. I came back months later after realizing one of my feet were getting irritated rubbing and he took a long time fixing the issue. This is a quality ski shop that is very good with customer service and has a very good selection read more

Suburban sports is mainly a Scott dealer. Thats good, I like Scott. They are also nearby Stew Leonards grocery store. That excellent, I love Stew Leonards! Bought a full suspension mountain bike here. They were helpful. Really good deals on winter stuff here, too. They have alpine, downhill and freeski stuff here. Nordic skiing causes me a mental block, so I don't recall seeing any those "things" here. Really good selection. Roughly 50/50 of road to MTB mix. I don't detect any favoritism towards any certain bike discipline. MTB is mostly enduro and CC. I don't recall seeing any DH MTB here. Wide price range here, you don't have to spend $5k to get a bike here. Keep in mind though, this aint' no Wal-Mart. Some shop staff drive Audis and diesel VWs. Extra points for having good taste in cars. -1 star for never having the group rides they said they would have on a regular basis. read more

After many many months of searching the web and the greater Hartford area and beyond, I found my bike. A previous years model road bike. The store tag listed the bike at 950.00, the Suburban Sports website listed the bike at 849.95. (The bike was like originally like 1200.) They did the right thing and gave me the website price. Maybe it was a special online price thing, so double check online! :) They also gave me free tune ups for one year. Most places only give you one tune up or none. Their prices are low and the service is great. read more

Very knowledgable and friendly staff. The prices on the bikes are very fair as well as repair and tune up prices. The clearance racks have some amazing finds. This is one of my new favorite finds. read more

taking 3 teen boys to a rail jam this weekend, my third time visiting Suburban Sports- staff is knowledgeable about skiing , ski boots, overall equipment, and they treat you right. Our son's binding broke within 2 weeks of terrain park tricks- a mfg problem - but they addressed it, shipped it back, kept us happy- returning this year for a rail jam, they had great sales the day of the jam, and of course, a new cooooool ski jacket was purchased! read more

I have only been here once but I will come back for all my family's gear despite my half hour drive. Went in today for new boots as mine were 15+years old. I was expecting to have to pay big bucks for a properly fitted boot for my wide feet and skinny ankles. I got an expert fitter and he actually steered me towards a lightly used set that were perfect for my feet. In the end I walked out with a great heat molded set for less than I expected to spend. read more

Great staff and super helpful. I was in a rush and they got me back on the road very quick.

Suburban had the best price on the downhill skis I was looking to purchase. They had the best price and a great website, so I ordered them. They shipped immediately. I received a confirmation email which included contact information for real people! I didn't need to contact them but felt confident my order was handled with care from beginning to end. read more

I was impressed by the maturity and knowledge of the staff. All the employees I encountered were polite, knew their products, and helped me choose what was right for me. No high pressure. It was apparent they really wanted me to find a pair of skis that suited my ability and that I'd be happy with. I'm singing their praises to all my friends! read more

Suburban Sports is easily the best ski shop in CT in my opinion. With a super caring staff that has years of experience, I was able to get skis, boots and bindings for this year with ease. Love this shop! read more

I took my bike in for a tune up one week ago. They did a quick overview and pointed out the problem areas. Brake pads and tires starting to dry rot. Ok fix the brake pads. ONE week later I called them and my bike was NOT done. It was on the stand and would be done by 2 PM. I admit I'm not a regular customer but a whole week for a tune up. I was not asked if that was OK it was just it will be one week. When I picked up my bike it was done properly but that was too long a time read more

Super nice shop and very knowledgeable sales team. They know skiing inside and out and really do their best to take care of people--at least that has been my experience. I just got set up with ski boots after visiting many shops and trying on many models. I have hard feet to fit, have skied for 30 plus years--worked in a ski shop myself at one point. No upsell, no pressure, extra patient and great advice throughout and every time I go there. read more

After several visits to speak to staff about their tuning capabilities, took four pairs of skis in for tunes - two pairs of advanced rec skis and two pairs of adult GS race skis. The pattern on the rec skis looked OK, but skiing on the base bevel and side bevel was like standing on a bar of wet soap. Wife hated her tune as well. Assumed they did not follow my explicit instructions of 0.5 and 3.0. Tuning manager said over phone that perhaps it was because they "may have" detuned the tips and tails of the rec skis (suggesting that they do it sometimes but not others). Took the skis to another shop out of state - base bevel measured well over 1 degree on SVST tool. Guessing they ignored my explicit instructions pasted to each pair of skis and put on regular factory settings. Getting them all redone. We are never ever getting back together. read more

I've been going to Suburban for a few years now because a friend recommended them to me. I've never been to a ski/bike shop that is run and staffed as well as this one. Every employee i've run into is friendly, knowledgeable, and willing to spend the time with you so that you leave happy and comfortable with your purchase. I have been to other ski shops in the area, and nobody compares to Suburban. I highly recommend them to everyone! read more

Called here after finding the bike I wanted online. Stopped in the next day to pick up the bike. Mike was extremely helpful both on the phone and in store. They were having a bike sale, so I received 10% off in addition to having the lowest price in CT. Of course they made sure the bike was ready to go for me before I left the store. I was informed that I would get 10% off any accessories for my new bike within 30 days of purchase and my first tune up was included. I went back a few days later to buy a helmet, and worked with a different salesman. Both experiences have been fantastic, and I would definitely do business with them again! read more