Mancini&#x27;s Sleepworld - Mountain View

They carry a wide variety of foreign goods from foods to furniture. I'm especially impressed with…read moretheir selection of Torani syrups and snacks from all over the world. Snacks such as Lays chips have a global appeal with flavors spanning different cultures. One flavor that has been absent from their inventory however is Croatia's tomato and basil flavor. It is delicious and would be a perfect addition to their snack section.

Credit card : The worst experience I have ever had with a bank…read more They kept charging hidden fees out of nothing - even with a closed account which I paid every single dollar. I ended up paying more fees because they just keep accumulating due to sending a statement for $2.75 Then $5.75 I ended up paying out of nothing: $8.75 DO NOT APPLY for the Credit card. It is the most unfair customer service- Manager the Worst.

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Gingko Furniture

4.8(10 reviews)

1.1 mi

We really enjoyed dealing with Ginko Furniture when we bought our dining room set. Jerry was…read morepolite, helpful and really knew his products. He came with the delivery to make sure everything was done properly and cleaned up. They offered to move other furniture for us. Our dining room set is beautiful. We're very satisfied with our experience from beginning to end. Quality furniture and great customer service. Highly recommend this store.

Loved the minimalist showroom and the collection at Gingko after visiting large local furniture…read morestores. Clifford and Jerry were so insightful and helped with understanding the of builds of sofas and what to look for. But unfortunately the feel and stability of the Austin sofa I got delivered from here was not the same quality as the one in show room. The foam feels light and cheap. This has only one crosswire compared to multiple in other sofas I've owned. Its lacking center support legs which is not uncommon for sofas. But one feels unbalanced if if you sightly off the middle of the seat. It sinks in but not evenly and back protrudes out causing back pain over longer period of sitting. Springs are lose and squeaky within a year.

Sofa bed from Gingko Furniture

Tulip table from Gingko Furniture

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Malloy sectional/queen bed floor model $2995

Danish Concepts International

4.5(36 reviews)

0.7 mi

•$$$$

We bought two very nice rocker swivel chairs right before the covid shutdown in 2020. I've ended up…read moresitting in one of them almost non-stop since then, as I work from home, and it's become my command-central spot. Not only have the chairs held up perfectly since then, the one time I had a cord problem from one of my own silly free-range guinea pigs who managed to quite mangle one of the cords (no animals were harmed, thank goodness and now blocked off), but when we couldn't fix it ourselves, they came out, picked up the chair, FIXED it, and returned it, practically within an hour!! OMG. I work in ecommerce and deal in customer service every day, all day, and I have to say, this was by far the BEST customer service I've ever experienced. Holy Smokes, I'm impressed!

We bought many items from this store. Service is always great. Delivery is always the next day.read more

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RH Palo Alto | The Gallery at Stanford

2.2(298 reviews)

5.2 mi

4.5/5 Stars An…read moreaesthetic gem with incredible service! We made a dinner reservation for three on a Thursday night. The place was super busy, but the service was absolutely top-notch. A huge thank you to Georgette and Sophie for taking such amazing care of us during our meal, and to Patrick for being so friendly and helping us take some great pictures! The entire staff was incredibly attentive, polite, and welcoming. Before you even reach the restaurant on the third floor, you walk through their interior design space, which is absolutely gorgeous. Once you get upstairs, the indoor dining area is highly aesthetic, and the outdoor seating is beautiful, too. The only minor downside is that the indoor dining area was a bit loud--not quite what you'd expect for a fancy restaurant, but it wasn't a dealbreaker since we could still easily hold a conversation at our table. As for the food, it is definitely on the pricier side, but absolutely delicious! I think their wine is too expensive for a glass but the food kind of makes sense. * Starters: We had the Haas avocado caviar and the Buretta. Definitely make sure to order some starters because they set the bar high! I am still dreaming about that caviar--it was easily my favorite. * Entrees: We ordered the Salmon, roasted chicken, and steak frites. Everything was cooked beautifully. We will definitely be coming back to try more of their menu. Big shoutout again to Georgette and Sophie--we'll be back for them! Also shoutout to the Chef for picking out great tomato and avocado, it was fresh and very delicious.

Came here for the restuarant not the store…read more Came here for a celebration dinner and had our server Joshua helping us out. Despite them being packed, he was very attentive, kind and overall a big piece in making our experience delightful. Food does take a while to come out Despite what we ordered. However, it was still delicious and loved every bite. Definitely a high end spot, so expect the price tag to reflect the experience. Would come back again and glad to have this place in Stanford Shopping Center

Truffle fries

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StatusWood

4.9(126 reviews)

16.6 mi

Locally owned & operated

Women-owned & operated

We had a great experience with Ilya and his team at Status Wood. We had a very large built in…read morebookshelf made. I was nervous taking on a large project as a new homeowner. Ilya made me comfortable with the process and was quick and responsive to all my questions. He gave me pricing options to stay within my budget. The project was complete within a few weeks. The finished product is beautiful.

Let me start by saying that StatusWood does very nice work and Ilya is a very nice guy. But the…read morepricing here is ridiculous, and the communication and timelines are pretty bad. We never knew where the status of our project was (Status: the irony). We had to constantly check in and drive the process. Even got our "finished" product for our thousands spent and it wasn't even finished.

Custom solid walnut vanity

Custom vanity rustic reclaimed Douglas Fir

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Walnut and white Formica office cabinets

CORT Furniture Outlet

4.2(100 reviews)

6.6 mi

As a resident of supportive housing, finding affordable furniture is a challenge and can be a…read morebarrier. I ordered my furniture through Nichlaus last week and I got my delivery today. Their delivery team was professional and took great care of my furniture. No damages, fast, and easy. Thank you Cort for all you do for the community.

We bought an entire bedroom set here in 2022 and it has lasted us till now 2026. Great price and…read morequality the staff are nice and there's a lot of options. I remember some friends buying furniture here pre covid and they are the ones who got this place on our radar

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Star Modern Furniture

3.1(58 reviews)

1.5 mi

We had a nice experience here. We browsed for a bit on our own and then a young woman working…read moreshowed us some products and talked to us about customization options. We ordered some very nice chairs that we customized with a fabric seat color that wasn't in stock. They warned us it was a 3 month lead time, and they were accurate with their estimate. We did get chastised for taking photos of furniture, but when we explained why we were taking photos, they helped us. They didn't want us taking pictures of the prices of the furniture (I'm assuming so it doesn't get posted online- they were having a sale), which was understandable. The price for the chairs was great, and lower than online - and online I wasn't able to find the same customization options. Recommend!

My friends and family consider Star Modern Furniture the best kept secret in Bay Area for the best…read moreEuropean furniture selection and price. My wife and I made several purchases over the years, three amazing European sofas one of them a luxurious Natuzzi from Italy, and some other fine pieces for the house including Calligaris. The service is knowledgeable, caring and impeccable! This is an old school family team that carefully curates EVERY PIECE of furniture and decor in the store, and takes the kind of pride in their work that is so rare these days. The showroom has a solid selection and some truly killer deals for the discerning clientele, but if you cant find exactly what you want or the color or material that you want - they have some amazing catalogs that allow you to take your purchases to the next level. Some of our purchases were straight from the showroom, but several of our pieces had to be special ordered. For the furniture that had to be special ordered the wait was reasonable and well worth it - furniture delivered as promised when promised. I do want to say a couple of words about the negative reviews these folks received - I know the types of people who left the negative reviews, I've seen them at the store several times - entitled intolerant idiots who couldn't tell the difference between the fine Italian furniture and disposable IKEA junk, or the self-proclaimed "designers" that shop at Living Spaces - the "McDonald's connoisseurs". Bottom line, if you want the best deal on the high end furniture and if you are not an entitled douche, you should check out Star Modern Furniture, and grab some sushi afterwards to celebrate!

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California Dining and Bar Stools

4.8(107 reviews)

2.6 mi

Really gorgeous selection, all on sale because the store is closing :/…read more If youre looking for furniture, if you can think of a place you could put a gorgeous stool, if you need home inspiration, Id strongly recommend checking them out! Gorgeous dining sets. Stools worth $1000 being sold for $100. Wonderful, knowledgeable owners.

The absolute best place to buy a dining table set! They have an expensive selection of tables and…read morechairs to suit any budget, and great prices. I was helping my mom shop for a rectangular solid wood table with simple wooden chairs (no fabric seats), which was surprisingly hard to find in other furniture stores. Heather was quick to greet us and advise us on different options, but also gave us plenty of time and space to look around. Other stores were so pushy and focused on making a sale, but Heather felt like a friend who's goal was to share her knowledge about the different styles and materials to make sure you find your dream set. She helped us find a beautiful dining set that was the perfect color, material, style, and price! The delivery cost was one of the cheapest ($75) and they were the only store who had an option to take away your old table (for another $75 which is a steal considering other options would cost over $100 and would require coordinating with another company). Heather even asked us what type of flooring we had, so they could install the appropriate pads or feet on the table. We bought the table on Dec 20, and were about to get the table on Dec 27! Other stores wouldn't be able to deliver until January and it was the holidays. We were given a two-hour window for the delivery, and the delivery men arrived at the very beginning of the time window! Despite needing to take away our large expandable table with nine chairs through a narrow hallway before dropping off the new set, they were in and out in only about 30 mins. They also leveled the table and showed us how in case we moved the table and needed to level it again. Everyone we interacted with at California Dining and Bar Stools were phenomenal. I honestly couldn't have asked for better selection or customer service! We went to a lot of other furniture stores beforehand, and they were by far the best. Don't waste your time; go directly to California Dining and Bar Stools! You won't be disappointed.

California Dinning & Barstools Store Front, Sunnyvale, CA.

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Tom's Outdoor Furniture

4.2(93 reviews)

14.3 mi

Locally owned & operated

Established in 1999

We wanted to place a custom order for an item we had previously purchased, but the online and phone…read morecustomer service has been extremely disappointing. Harry Singh only seems to respond to emails about once every two weeks, making it almost impossible to move the order process forward. Calling isn't any better--you end up on hold for a very long time, and when someone finally answers, they often ask if they can call you back. Unfortunately, those callbacks never happen. I've also left multiple voicemails without ever receiving the help I needed. I'm sure the in-store staff is wonderful, but since special orders have to be handled over the phone, the lack of communication and follow-through has made the experience incredibly frustrating. I hope they improve their customer service because it has been the biggest obstacle to doing business with them. We ended up ordering an item from a different vendor because we couldn't get anywhere with the online support staff.

Amazing service, you may be able to shop online for cheaper prices...but you won't find better…read moreservice. Justin was super helpful and went above and beyond to deliver great service !

Adirondack Chairs set by Classic Teak.

Steamer chair and sunbrella cushion made by Classic Teak & Classic Cushion.

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Lloyd Flanders Loom Wicker

Terra Outdoor Living

4.4(38 reviews)

0.9 mi

Beautiful, quality outdoor furniture at competitive prices!…read more Will purchase more items from Terra.

They say customer service is dead but it's alive and well at Terra Mountain View…read more.. We came looking for a replacement outdoor table and chairs, and perhaps a new pergola or umbrella. We had looked around online so had a decent idea of what we were looking for and what we didn't want (teak, for example). Annie and Maia were both very helpful -- letting us casually browse the selection outdoors and indoors, answering questions whenever we asked, and even looking up colors, styles, and delivery times for different configurations. Of course, what we thought we wanted wasn't what we bought -- glad we went to an in-person showroom. In under an hour, we settled on a table/chairs with expected delivery in 1 week (much less than we had thought). The price was fair -- more than Costco but less than other high end places. The furniture arrived when promised and setup happened quickly. They take all of the packaging away with them. Unfortunately, we noticed two small imperfections -- nothing structural but we expected pristine furniture for the price. Annie took care of it for us with no hesitation and four weeks later we had replacements. We've had the furniture for a few months now and are happy with our decision. Terra Mountain View is a recommended place for outdoor furniture.

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A Bolinas sectional under a cantilever umbrella

Avila sofa, lounge chair and tables

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Madera vintage dining table paired with Napa dining chairs under a TUUCI cabana

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59 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

c. n.

16 years ago

I cannot sing the praises of this store enough. I could write a short novel, but I'll try to keep my comments to the point. The store manager, Jacob Hand was professional and gave us our space to look around, try out different matresses and answer questions when we had them. We purchased a matress on sale and received a matress protector at no charge when I asked him about his recommendation for something that would keep dust mites out of the matress. He allowed us, with a down payment, to keep our matress in the store until our custom made bed arrived from overseas. We thought it would take a month, but it ended up taking almost 2 1/2 months for it to arrive. Jacob was very understanding and accommodating - again, no pressure. I found our same make and model online (not Mancini's) for a couple of hundred dollors cheaper than the sale price we paid. I called and gave him the website and he called back (after verifying it) within 15 minutes to honor the price of the online store. No hassle, no problem - done deal.....and done with a smile in his voice! When our bed finally arrived, I called the store to arrange delivery of our matress on the same day the bed would be delivered. This was 2 days before Christmas and, again, it was easy to coordinate the same day delivery. They said that it would probably be delivered between 5:30pm and 7:30pm. On the day of the delivery I received a call saying that their delivery staff was actually AHEAD of schedule and could come mid afternoon....they asked me if that was okay! Then, five minutes before the truck arrived, they called to let me know that the truck would be there in 5 minutes...which it was! The delivery staff was efficient, friendly, and didn't mind lugging the matress up two flights of stairs. It was raining and they made sure that their shoes were off and the wet plastic protecting the matress did not touch the walls or floors.......amazing service! They were in and out in 10 minutes. I will buy future matresses from this particular Mancini's. This is, by far, the best customer service for anything that I've ever purchased! read more

Doug W.

9 years ago

first of all let me say he asked me to write a review on yelp, which I equate to a lot of things I was supposed to do, like clean my room or do my homework, but needed a little prodding to get me to do it. And I admit I am a little eccentric. For instance I don't particularly like looking in mirrors because I don't like it when old people stare at me. But I must say this last week I have slept better than I can remember since I bought my mattress and frame here. Once I told him about my sleep habits, Alan Huston took the time to explain and compare different mattresses and frames and got me what I needed in my price range. Sure you can shop online, but a mattress is something you might want to try out before you buy. Figure that you spend thirty grand on a car which you only use an hour or so a day, it only makes sense to spend a few grand on something that you will use for six or more hours every day. Check out Alan Huston when you get there, and he will steer you in the right direction read more

Mike S.

14 years ago

Looks like the Los Altos customers will be getting a bonus when the new manager comes in next week from Union CIty. He is Ted Brown, and a great guy to work with and buy from. I went in to the Union City store a few hours before their Presidents Day sale ended. Needed a new bed for some time, finally got around to looking for one. I was greeted as soon as I walked in by Ted, who helped me check out several bed sets, answering questions but not pressing me to make a choice. I wanted a super-firm mattress, and he guided me to one that felt fantastic. He was very nice, patient, and let me take my time going back and forth between the different sets trying to decide. Once I made a decision, Ted gave me a great deal and helped set up a delivery time that worked with my whacked schedule. All in all a great experience!! read more

Brandee R.

5 years ago

All I know growing up, is that everyone in my family purchased their beds from Mancini's in Mountain View. Today, you can buy a bed in a box, or you can remember your Grandmother saying, "Mancini's is the best!" Fast forward (me at 50 years old) I walked into Mancini's to keep the family tradition alive!! Cameron Clark met me at the door and welcomed me. I knew exactly what kind of mattress I needed and wanted. I let Cameron know that I'm a runner. Every bed I've ever slept in always hurts my hips. The new beds these days are too soft. Too smoosh?! Cameron shared his running background with me, and then took me on a journey. Cameron changed my life and he upholds the Mancini legacy here in Mountain View. Thank you CAMERON!!!!!!!! Happy Happy Happy!!!! read more

Teri S.

12 years ago

Roland was exceptional! I did not have a bed purchase in my budget, however due to medical issues decided to get a Tempurpedic bed. Roland asked if he could help, then let me test out several beds leaving me on my own and not hovering to push a sale. He helped when I asked and went over all pros and cons, in the end it chose a cloud breeze. It was a big purchase but thanks to Roland, I felt like I made the right choice and he helped me get the best possible deal. The bed and sleep was amazing! Thank you Roland for not being a typical sales person and for just being genuinely helpful with my purchase! Would absolutely recommend Mancini's to shop for a great bed and Roland to assist In getting a bed that meets your needs. read more

Ronald R.

7 years ago

I don't use the word "awesome" lightly, but Cameron Clark at Mountain View Mancini's is awesome. I had been dragging my feet about getting a new bed for a long time. I had never been to a Mancini's store before. From the moment Cameron greeted me I was with a friend. I spent a few hours in the store and it was fun rather than painful. Any thoughts or questions I had were immediately answered to my satisfaction and better. I stayed until I was certain what bed was the right one for me and it was delivered the next day. Don't waste time elsewhere. Either go see Cameron or call him and ask him where's the closest Mancini's for you. Mancini's claims to be "the best place to buy a mattress," my experience confirms it. read more

I. S.

13 years ago

Looking for a mattress store? Keep looking. I'm disappointed that I have to write this because my original interaction with this store was excellent but that was in 2005. This branch of Mancini's is like going to a car lot. Roland sold me a $1,800 mattress set that did not work with my bed. I tried to exchange it only to be told by Junior that all I had to do was SAFETY PIN the mattress to the box spring so the box wouldn't slip. I finally demanded a replacement, and Roland yet again tried to sell me a more expensive mattress. I finally got the mattress that I wanted that Roland wouldn't sell to me. Two positives: Kevin & Ken and the people at the warehouse who set up the appointments. read more

Carolina C.

4 years ago

I recently visited Mancinis in Mountain View and was pleasantly surprised at the attention to detail and high level of customer service I experienced. I was really hesitant at first as I thought their prices would be outside my budget. As a single mother of 3 I am budget conscious but also like quality and need a good nite sleep. Cameron was incredibly helpful, he walked me through the process without being pushy or rushing me to make a decision. I appreciated his effort and mindfulness about my needs and concerns. I highly recommend given them a try if you're in the market for a mattress. Bonus tip ask for his special pricing. :) read more

Laurie T.

14 years ago

We have been repeat customers of Mancini's for close to 20 years and each time we are there, the service is attentive.Richard (Mountain View store) listened well and showed us mattresses that fit our criteria. He explained the differences and then gave us some time to determine what worked best for us. This is the second time Richard has helped us. No pressure, just facts and answers to our questions. We made our purchase decision and delivery options were set up easily. Richard's colleagues at the store were also very kind. Thanks again for a great experience, Mancini's! read more

Sue P.

6 years ago

On December 5, 2020, my Mom and I purchased 2 Beautyrest Daydream mattresses and foundations and 1 bed frame from Ruben Gonzalez. Ruben was helpful with telling us the options in bed frames and foundation depths. Everyone wore face coverings. Ruben held out a box for selection of a small disposable paper sheet so I could lay on the sample bed. We got a good price. The beds were delivered and set up quickly and efficiently on December 7, 2020 during the window of time given. The old items were removed by the two delivery fellows who wore face coverings. Thank you! read more

Jose O.

3 years ago

I recently had the pleasure of shopping for a new mattress at Mancini's with Alexander Roger and I couldn't be happier with the entire experience. From the moment I walked into the store, I was greeted by friendly and knowledgeable staff. Alexander took the time to understand our specific sleep needs and preferences, which helped narrow down the options. Alexander provided me with all the information I needed and allowed us to take time testing different mattresses. Thank you Alexander Roger for helping us find the perfect mattress for a great night's sleep! read more

K. C.

15 years ago

My husband and I just purchased a much needed new mattress. We were greeted by Jonathan D. as we walked through the door. We had a few general questions for him and indicated that we were probably not going to purchase anything. He was pleasant and attentive without being pushy. We were impressed with his knowledge, especially related to memory foam style mattresses. Jonathan listened to our needs and provided us with many options from style to pricing. After going home to measure a few things and doing some research, Jonathan had the best deal for us! read more

M S.

7 years ago

Just bought a bed and mattress set with the help of Cameron Clark at Mancini's Sleepworld Mountain View. We do our homework and compare products from several vendors for this kind of purchase, often requiring multiple visits after research online and in other stores. Cameron was knowledgeable and gracious, never putting on excess pressure to buy, and addressed all our concerns professionally. The store made good on its promise to meet competitive offers. He was a pleasure to deal with and I would recommend this store to friends. read more

Robert H.

14 years ago

Go see Jake the store manager He is so helpful and patient. We spent time trying all the firm mattress jake guided us through the process. Asked lots of questions what we liked about our current mattress and what we wanted to change. After finding the perfect mattress we also selected a great bedroom set chest .nightstands the whole nine yards. I cant believe how easy jake made this for our family. We need a bunk bed next time and we will be back. If you and your family need anything in the bedding area GO SEE JAKE..... read more

Katie L.

14 years ago

Excellent experience buying a mattress from Charles at Mancini's. Charles did a great job explaining each mattress to us and, what I really appreciated, gave us time to ourselves to try out mattresses for a while, instead of awkwardly hanging out while we were lying on mattresses. It was also great not to feel like we were being pressured to buy anything. The mattress was delivered quickly and in the window of time promised. Mancini's also has a great return/exchange policy so we can really get a good feel for the mattress. read more

David B.

15 years ago

We recently visited Mancini's Sleepworld looking to purchase a mattress. The service provided by Jonathan Dennis was excellent. Even though there were many people at the store he was able to give plenty of attention to all the customers. He presented us with a wide variety of options within our price range and helped us figure out which one best suited our needs. The store has a good variety of all the major brands and Jonathan was very knowledgeable about the differences between them. read more

Gin D.

11 years ago

We have purchased four or five beds from Mancini's over the last 30 years. They have a good selection and their return if it doesn't work out policies are great. We recently bought a higher end bed with great help from Roland. After some time using it, we knew it wasn't soft enough so we went back for an exchange. With no hassles, Manager Chris helped us find one that worked better for us and we are very happy with the result. They are our goto store for beds! read more

M E.

9 years ago

I bought a mattress set from Mancini's several years ago and decided to go back due to the great customer service. I was not disappointed that I returned. Bryan Becker was very professional, friendly, and did not pressure me into purchasing anything, but patiently answered all my questions and explained the Tempur-Pedic mattresses. He made purchasing a new mattress set easy and fast. Will continue to come back to Mancini's for future purchases! read more

Patricia P.

13 years ago

Came to Mancini's back in March to purchase a icomfort mattress for myself. Was very happy with my sales person Roland that I recently came back to purchase 2 more mattresses for my boys in addition to a new bed for myself and I have to say once again I was very pleased with the service and help that Roland provided me in helping to choose what would be right for myself and my family! Will defiantly recommend to my friends and family! read more

jon s.

17 years ago

The whole family needed mattress so we all went down to mancinis to look around. Wow they make that many mattress how confusing.After meeting manager jake he explained the major brands and asked how we sleep and what we liked and didnt like we picked a great aireloom mattress. we had also seen aireloom mattress at macys but they were out of budget. My kids also found a bunk bed that was in stock all one shot delevered and setup read more

Mancini's Sleepworld - Mountain View - mattresses - Updated September 2026

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4.2

(22 reviews)

BUYER BEWARE!! sure…read morecustomer service here is great in store, thats the face of the brand. i would advise you all not to buy from this company due to the lack of availability of their customer service through phone and email, specifically an "Advanced Consumer Engagement Specialist" who goes by the name Marty. please record all phone correspondence with this company as they do not own up to what was spoken verbally on the phone. the bases are final sale, (almost everything is final sale, except the mattresses). this was my first time buying anything from this brand. and i will not be buying from them again. i would like to spread the word to everyone here. ill even continue to bad mouth them so i can spread awareness lol TLDR: i got delivered the incorrect base. the whole white glove delivery experience was a complete NIGHTMARE. was able to reach out to this fella named Marty thru phone and email, explained my dissatisfaction of my experience, and on the phone call i was told i was going to get compensation in forms of store credit or an option to get a check/ payment in X amount. followed up thru email and got a whole run around just to tell me that they won't be authorizing compensation. what makes me the most angry is that what was explained to me on the phone was a complete lie and just bullshit to "shut the customer up". RECORD YOUR PHONE CALLS! if you would like to know what happened in my specific encounter, feel free to message me. i can show you the extensive email correspondence and time stamps.

Finally bought a Tempur-Pedic mattress + pillow. Sales Asscotae Jerardo was super friendly and…read moreanswered all our questions. Definitely a big investment but was at ease with their service. Other guy Kevin was super helpful over the phone when I had follow up questions too. Highly recommend checking this store out.

Relax The Back

3.9

(43 reviews)

BUYER BEWARE Believe the negative reviews on:…read more- defective products - ridiculous delivery delays and - the deceitful sales practices. Buying from Costco is a much better option. The Costco service and warranty are so much better. The Human Touch distributor is super accessible, very friendly, and they do in home service as well!. Here are the RTB People affiliated with the Menlo Park store. Note: They own the other 2 locations in San Mateo and Sacramento as well. Cody Paz (Store Manager) Robert "Rob" Walker (Franchisee) Juan Garcia aka "JG" (Delivery guy - not in store) In-Store (Scam Scene) Service at Relax the Back is deplorable. The sales floor guy (Middle eastern guy) completely ignored me when I walked in. The Store manager Cody came over to me, but as with all Sales professions, Sales people are nice and helpful right up until the money has left your pocket. Cody would be no different. I went in to Menlo Park to buy a massage chair on 10/28/24. I found one (The Human Touch) as soon as I walked in and was ready to take it home that day. Cody talked down about the chair's color (blue), which I didn't mind, to make me not like the chair. The chair was on sale, so he upsold me to a $11k chair ($10,911.41 total out of pocket), the Quantum Pro by Cozzia. The chair was $1,000 off online, but I didn't know this. Cody promised me he'd beat any deal online. He swore by the service, saying if anything was wrong they will right the ship. He was doing his job and selling me hard and fast. He offered me a $1,000 discount, free white glove delivery service ($650), and a free pillow. The catch: The chair wouldn't be delivered for 2 weeks. I asked Cody to confirm the delivery date. He said it would definitely be there in by 11/11. He said that I could come in daily and use the chair *WARNING: Here's the BIG problem I ignored. * Cody said there might be a problem getting the chair because he didn't see one in the warehouse. I offered to buy the chair he had on the floor, but he said no. He then said there was one in the warehouse but it was marked as defective/RMA. Eventually he said he found one, so we completed the sale. I left the store with my pillow in tow. I wanted a Tempurpedic pillow, but he talked me out of that too. I visited the store maybe twice in the 14 days I was waiting for my $11k massage chair. Each time the other floor sales guy ignored me and Cody's "nice-happy to help" sales guy mask came off. Cody was impatient with me, which was weird, since each time I was in the store, I made a purchase. Crazy right? Delivery Experience (Terrible) I never asked Cody for delivery updates. I just trusted him that it would arrive as promised. It did not. Cody called me on 11/11 asking if the delivery guy reached out to me, to which I responded no because he hadn't. Cody then gave me Juan's name and number and said if he doesn't reach out today 11/11, he'll definitely reach out tomorrow 11/12. I phoned & texted Juan to get a delivery date and time and he was dismissive and disrespectful. He said they couldn't deliver until Thursday 11/14. The order was now late, so I cancelled it on 11/11 at 7:13pm via an online request to cancel. Rob Walker calls me after hours to try to save the sale. Make no mistake about it! I noticed the chair was already unboxed and was defective. He unloads it in my place, and leave. I go ask him to plug it in to make sure it at least works. He plugs it in, the light comes on, so he says "It works!" while running out of the door without doing a test run. Juan said "If there's a problem, you can just call the store." After I insist, he agrees to do a test run. The feet attachment moves. He said okay it works and leaves again. *Well the rest of the chair didn't work. $11k dollars, 2 weeks later & time wasted.* I believe they sold me the defective chair Cody said was in the warehouse. At 4:35pm, I call the store immediately. Cody asks me to do a bunch of troubleshooting things I've already done, and then tells me he's on his way. I don't want this. I ask to have Juan take the chair back but he insists he wants to check it for himself. Same result. I ask them to take the chair back but they want to keep trying to figure out the problem. On 11/13, Rob admits neither of them know anything about the chair because it's so new. Now it overheats. I mention to Rob and Cody that I didn't really get the $1,000 discount Cody offered. They both refused to honor it, and maintain their deceitful sales practices. I cancel, ask them to remove the chair since it's not working and refund me my money. To keep an unsatisfied customer out of the store away from potential customers, they gave my refund check to Juan to deliver to me. Never knew Jacki til this review. I hope my review helps you get a better deal/service from them. It's wild how they attack you because you gave them feedback on an experience they created for you, instead of fixing their problems. Costco is the way to go!

I realized I might be having low back pain from the lack of lumbar support on my Steelcase Leap and…read moreHerman Miller Aeron - which I've been using for basically a decade at this point, so I started researching the perfect office chair. I spend a ton of time at my desk for work/gaming, and my research took me in the direction an Anthos chair which apparently had amazing lumbar support. I went to Relax The Back solely to try that chair out thinking it was gonna be the winner, didn't really like it, then Cody steered me toward a chair from a brand I'd never heard of (Lifeform). Very little information about the smaller company online, but working with Cody - who is awesome (and amazingly patient) by the way - he guided me to probably the best chair in the world for me. I bought the chair ~3 months ago but am just now reviewing it, and I love it. Thanks for all your help Cody, I'm glad I took the risk on this unmarketed chair thanks to you steering me to it! As an addendum, I normally leave reviews on Google and then copy/paste the same one to Yelp whenever I have a good experience with a company. I'm glad I never looked this place up on Yelp before I went because I would have been dismayed by all the 1-star reviews. My experience was the complete opposite, Cody was very very reasonable and communicative throughout the whole process, and I'm glad I bought my expensive chair here.

Direct Factory Furniture

4.8

(252 reviews)

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Customer service and communication, they made us drive all the way to the Stevens Creek location…read moreduring traffic hours when no mention of going to Coleman for pick up horrible customer communication waste of gas and time. Van was the person who helped us

Amazing furniture store, we accidentally found when visiting lamps plus. They have lot of options…read morefor your needs. Prices are reasonable too. Staff if very helpful. Mike and Van both were very attentive and had lot of patience. I would visit this store in future as well.

Sleep Haven Bedding

4.0

(45 reviews)

GREAT EXPERIENCE ! Mac is the Best sales person very…read moreknowledgeable in the field. I probably drow Him crazy I went twice with my questions and all very specific what I was looking for. What impressed me the most was his honest answer : I asked him about the return policy, and HE SAID WE DON'T TAKE RETURNS BECAUSE THAT GUARANTEES OUR CLIENTS THAT THE BED IS PERSONAL..... and that is what convinced me .. I asked the same question in other places and They werere...Oh yes, no problem. We can get the mattress back, etc.... I got my mattress delivered in 2 days, and I was EXACTLY the right time with 2 awesome delivery guys. They were very professional. I was very impressed. They wore gloves to handle my mattress, and they covered their shoes so they didn't scratch my floor.

What a fantastic experience with Sleep Haven Bedding today. I needed a king sized bed frame today,…read moreand I needed delivery ASAP. When Ali answered the phone, I could tell he was the person I wanted to buy from: He focused on exactly what I needed, was interested in my problem, asked great questions. I zipped to the store to confirm what I needed and cannot say enough how excellent the customer service was. Ali's partner, Mac, immediately offered to deliver the frame himself. 15 minutes later, at our home, Mac not only set up the new bed frame but also drilled holes in our headboard and affixed it to the new frame! Then he helped us assemble the bed. Aside from the outstanding service, I really liked both Ali and Mac. They own and operate the business and run it with that family-owned earnestness. Sleep Haven Bedding earned a new loyal customer today.

Massage Chairs & More

4.7

(82 reviews)

Very good customer service. Recommended. I came by to find a Father's Day gift. They have a very…read moregood selection.

We have always had a wonderful experience coming here, and this review is long overdue…read more Our first experience here was with Umut, and he did a great job telling us about the various chairs. I appreciated that he shared how for people who like gentler massages, Ohco is a really nice high-end chair for that, and for others who like deeper, higher pressure massages, D Core is one of the best. He was right! We weren't ready to buy during our first visit, but we knew once we were, we would be coming back. The second time we came, Aaron helped us out. We were ready to purchase and felt so lucky we happened to come right after D Core had launched their latest machine, the D Core 2. Aaron was professional and communicative, and we had a great experience. We most recently came to finalize a purchase of a second chair. I need to write a review for their Walnut Creek location as Alan helped us out there and gave an excellent recommendation to get a complementary massage chair (a Panasonic) that would help us get excellent bodywork at home. We put down a deposit at Walnut Creek to lock in our chair and price, then once we were ready to purchase, we came to Valley Fair to finalize everything. We got to meet Matt here, and he is a wonderful person to connect with. We had a fun and free-ranging conversation with him, and also got business done! We truly appreciated his energy, and on top of that we also got to enjoy some SERIOUSLY amazing espresso! By the way - their new location in Valley Fair is beautiful. I love the setup :) We have always found our interactions with everyone at Massage Chairs and More to be classy and professional. If you are looking for an excellent massage chair or even just curious to learn more, I highly recommend going!

Mattress Nation - San Jose & Clearance Center

4.7

(14 reviews)

fellow Yelpers led me to Mattress Nation(MN)…read more Labor Day Sale. what could be better?? David helped during my venture on getting a new mattress. very helpful & knowledgeable on his mattress brands & asked me questions on what i didn't like & what i'm looking for. purchased a mattress, but a few days later he informed me he was unable to give me an expected delivery date due to materials to make the mattress were unknown. gave me an option for to continue to wait for order a different mattress. came by to try the different mattress. i opted for a different mattress. it was ordered & a delivery date set for the next day.. unfortunately, we had another obstacle. Why? because the floor model i tried was a "Full" mattress & i ordered a "Queen" Delivery guys came as promised & a "Full" was on their invoice, then I had to call MN to request the correct mattress size to be delivered. the staff member placed the correct order & delivery date was set i ended going to the store to get the new printed invoice with the correct mattress size if there was a discremency. mattress delivered & very happy. the nice thing i like, i can try the mattress up to 90 days. if i'm not satisfied, i can change mattress. i'm very happy with my purchase & the customer service here at Mattress Nation. FYI: just check the mattress size before you leave with your printed invoice. if any corrections are made to your purchase like, me.. please E-Mail me the updated & corrected invoice.

The service was sooooooooooooo super kind !! He were very knowledgeable on each bed/pillow and had…read morerecommendations for each sleeper right off the bat. You can even try their floor samples and mix and match pillows and bedding to see what fits right for you! Low-key, I joked saying let me sleep like 2-3 hours and see if I like it or not, they said sure (it was a less busy day tho so it would of been fine. I don't think they would allow busy hours tho) lol. Anyway, the worker at the time we came was super engaging with us and making sure all our questions were met, and was super generous because my god mother made a horrible choice selecting a hard bed from another vendor (I told her freaking not too but whatever), and he said he would help pay the return fee if we bought a bed from them! (We didn't take them up on this offer because the seller we bought from earlier was also kind enough to let her exchange even tho there was no exchanges (lucky her because of her surgery ._.) oh well. Moving forward, woooweeeee, that's amazing customer service he provided 8D damn he was so helpful I was going to return my bed topper I had that was ruining my back the same day BUUUT i ended up fixing my problem (turns out two bed toppers isn't good lol only one is fine), I no longer needed a bed anymore. However, the bed topper they showed us was super comfy and forgiving for curves and side sleepers, I would have bought that instead of the current one I had if I didn't buy one already. We ended up buying a pillow for a good price to let us off on good spirit, and to hopefully help my god mother's feel more comfortable after her back surgery. TLDR: I'd recommend stopping by here and giving them a shot, you won't be disappointed! The employee at the time (I think it was the manager) provided excellent customer service and had high knowledge of everything in the bedding industry as he was able to answer almost all of our questions~~~ Thank you again!

Bedroom & More-San Carlos

4.9

(91 reviews)

Great experience start to finish! Kevin is great, makes the…read moreexperience fun, easy and obviously works with the best of the best in regards to products. He succinctly provided all the information we needed to make a rather large purchase on our first visit. He personally came and installed the couch (we were worried about it being able to get into our home/space and he assured us it would work... it DID!). Our American Leather sleeper couch is beautiful and SO COMFORTABLE!! Really worth the extra money. Thank you Kevin.

Time for a replacement/upgrade!…read more We updated a 2013 BeautyRest Comfor-Pedic with a 2024 Tempur-Pedic Luxe Breeze. Kevin (along with Jose for the delivery) was friendly, professional, and provided good value.

NorCal Furniture

4.8

(436 reviews)