I used this company for an annual gas furnace check-up and maintenance. Was told I needed a new…read morecapacitor...until the technician realized he did not have one on the truck, then he said I really didn't need it right away, system should last another season. I expect way more honesty from a contractor. Maybe it was one bad technician and not the company philosophy, but I was really disappointed.

Our heater stopped working several weeks ago, in the middle of the coldest weather of the season…read more After contacting 4 other companies who gave us appointment dates 1-2 days out, one with a charge of $210 just to walk through the door, I called NW Solutions. Great technician, Randy Miller, was able to get to us within the hour and although we feared the worst, within 5 minutes found a loose wire and our heat was back on. Restored our faith....not only were we not gouged for an emergency visit, but amazingly honest. Restored our faith.

I appreciate their prompt and careful attention to the work they do. They are always upfront and…read morehonest with quotes, explanations, and possible outcomes - positive and negative. They service both our private home and our rental home and I am always pleased with their work and professionalism.

My 90 year old Aunt needs to have her electric furnace replaced and have worked with AirCare NW for…read moremany years. She is on a fixed income and was told that the replacement would cost $11,000. I attempted to reach out to the company just to talk with them about their quote and to get details on why it was so high. They did not return either of my calls and ended up calling my Aunt and told her that they were very angry and would absolutely not talk to me about the quote they provided. As a result of me trying to ensure my Aunt was not being taken advantage of they are now sending her check back to her and cancelling the install appointment. Luckily I was able to get a hold of another vendor that basically told me that the price she was quoted was 4x what it should have been and they will have one of the owners out to her house today at 1:00 to do a walk-through and provide an estimate. They may do great work but when you get angry when someone tries to get details of your quote and your response is to get angry is no way to do business, in my humble opinion.

Shannon was professional and solved my furnace issue with a couple of questions and 29 years of…read moreexperience. Wish Willamette HVAC would have fixed this very basic issue one out of 3 visits they made. Wish I would have gone with Wilfert the first time. You have a customer for life.

We thought our 15 year old AC unit was a goner 2 years ago and after being quoted as needing a new…read moreone by one company I was referred to Wilfert by a neighbor so I called them for a second opinion. Shannon talked through our options with us : buy new (which was still cheaper through Wilfert than what the other company quoted us) or try to repair the current unit but it may not work and we still may have to buy a new unit anyways. We decided to try to fix the current AC since it was September and then the following Spring look at replacing it if necessary. Shannon was able to revive it and it has worked perfectly ever since. He came out and serviced it the next Spring and again this year and it's still working perfectly.....I will only use Wilfert from now on.

HIGHLY RECOMMEND!!! Our A/C was out on the first hot day of…read moreJuly. I called the company we had used before and they couldn't get us on the schedule for 2.5 weeks. I found Henson Enterprises on YELP, and Erick answered my call shortly after I left a message. He could fit us in his schedule 2 days later~ wonderful!! He even sent a text the next day saying he had an opening that day, but I had a medical appt and I couldn't make it happen. We had good communication over text and then during his visit he went above and beyond to fix our problem. I had to work and couldn't be home, but my 24 year old son was at home. He did a great job going through all possible problems and fixed what was broken. He explained every thing throughly and had suggestions on further treatment of our aging system. I am VERY happy to find our new A/C and furnace service!

Erik showed up on time which is important when I'm pressed for time. He is also very easy to…read moreinteract with, both via messaging and in person. At the onset of his work, he took so much care in procuring things critical for my water heater installation. This includes trips to the stores and without charging me extra. In addition, although unnecessary, he insulated my heater unit exactly just as I wanted and very neatly beyond my expectations. He invested a great deal of time to ensure things are done proper in order to pass inspection. The result of his work is impeccable and has made me one extremely satisfied customer. He has earned my trust, and therefore I will use him again. To Erik: I appreciate your work; thank you!

Scott came out on the weekend to help reheat my home, he installed an ignitor and then it…read moreimmediately went out the next day. He did not do a thorough evaluation of the cause of the failure until the follow up visit. He fell short in performing his due diligence in evaluating the condition of my furnace and charged me $300 for a quick fix that immediately failed, and he wouldn't reimburse me. Furthermore, implying it was my oversight not knowing the condition of the furnace, once he later realized his fix would repeatedly fail due to the motherboard of the system. He responded unprofessionally and aggressively on the phone in my attempt to find a resolution. Would highly suggest you find someone more reliable.

Made an appointment with Scott a week out. He never called as promised and when he did finally…read morerespond the day of.... After I took the day off work.. Waiting. His message was unprofessional, unaccountable and unapologetic. Time is valuable. Not impressed.

We've had them out to service our again heat pump twice. Up front about the work needed and prices…read more Recommended.

Billy Buckhannon came out 3 times last Winter to work on my furnace - the last time in March 2022…read more I only use my furnace when it's very cold as I have a gas fireplace. I turned on my furnace this year and it didn't work - again. So I called another company to look at my furnace this time. I was told that the ignitor put in last March was the wrong voltage - that it was an 80V instead of 120V. After doing some research I discovered that the 120V was the correct voltage because the furnace's board was replaced (by Billy) in December; otherwise the 80V would have been correct. Seemed like an honest mistake, so I called Billy to ask him to install the correct part. Instead of apologizing for installing the wrong part, he took no responsibility for the error. He said it was an honest mistake that he was given the wrong part. I agreed, but explained that I shouldn't have to pay for the same service again because he installed the wrong part and that he should make it right. By this time, he was SHOUTING at me over the phone that it wasn't his fault and that it was over the 30 day labor warranty. He was yelling at me and acting as though I was being unreasonable by asking him to install the correct part. He finally yelled that if it would "appease" me, I could send him the bill for the labor for the repairs and he would reimburse me for the labor. That I could send the wrong part that he installed back to the parts company as it was under warranty. By this time I told him I didn't like how he was speaking to me and hung up. It is inconceivable to me that an HVAC professional would install the wrong part and then become angry when asked to correct his mistake. I would recommend that you use another company if you need HVAC work and ensure that they stand by their work. People make mistakes, we all do, but how you react in those instances is a matter of character. Billy reacted poorly.

I highly recommend Noble. My partner has worked with them on a couple of HVAC projects as part of…read morehis work in real estate. I will personally be using Noble going forward after a recent experience. We had a different company install AC and then come back out three times (!) to attempt to fix their previous error. David immediately spotted the issue from photos and sent a member of his team out to successfully implement the fix. The house was 85-90 degrees inside so we were very grateful.

Wanted to write an additional review because they did such a great job replacing my AC unit. We…read morewere able to get a good diagnosis of what was going on and why the system failed. David was super communicative and ensured that their guys were here even before the start time. Super respectful of our home and with our cat. My landlord got 3 different quotes and went back to Noble heating because they had a good quote and were able to fit us in within a week. I would recommend them again and again.

Here are the facts-…read more I requested to be called by the manager, and received an email from a customer service instead. No attempt to resolve my issue was made. I think this speaks volumes about the company. They closed my claim without finishing the repair or my knowledge. The service call record (as in the email below) indicates they looked at my right oven (I have a double oven), but it was the left oven with the issue. I was present when the service tech was there. He quickly diagnosed the issue (I believe he said it was a faulty ignition pan that was firing to early, and said he would need to order a new one). The truth is that this company has trouble following through with service calls. They've wasted enough of my time with Pro-serve, but I suggest you never let them start wasting yours. (email below) Dear Mr. Waters, Thank you for contacting us today. We apologize for the inconvenience and intend to clarify our records and the Home Warranty service procedures. Below is a copy of our records regarding our last visit to your home: **10/30 BM out-Went to home spoke w/ customer about gas smell. Found gas smell to be in right oven. BM found igniter works, it just takes about 15 to 20 seconds to ignite burner. No gas leak and oven works within specs. No deductible, no repairs needed at this time. If there are problems with the oven at this time, the procedure is to place a work order with your home warranty; and they will assign us or another company to diagnose the unit under warranty. Regarding parts being ordered that would be up to your warranty company in this case. We suggest you contact them for coverage inquiries. Our technician communicates findings to them, and they are responsible for discussing their options with you. I apologize if this is the case and recommend contacting them to inquire about your coverage and/or place a work order for the stove issue. At this time, in our end, this claim is closed with American Home Shield; if you would like a technician to inspect, diagnose and orders parts for this repair without a work order from your home warranty company, you would be responsible for any repair parts & labor charges. Either way we would be glad to assist you! You may contact our office via email or phone to schedule a retail visit or contact AHS and place a work order; then, they will dispatch us or other company that will contact you for scheduling a technician visit. Thank you, Sincerely, Countrywide ProServ, Inc.

Our washer is leaking, so I searched around Yelp on Appliance Repair for someone in the Hillsboro…read morearea, and landed on Proserv Portland. Upon calling them, I was shocked to hear that, while their address says Hillsboro, OR and the ad banner says serving Hillsboro, the lady on the phone told me that currently they do NOT serve the Hillsboro area! What a disappointment :-(! Benjamin