I live in New Jersey, this company keeps changing rates with "fake promotions to keep customers! my…read moremonthly bill went from 236.37 March of 2025 to 284.31 March of 2026. now i'm paying more for less taking away channels in my so called package like the MLB channel and not reducing my monthly charge, their excuse is you pay for the package not the channel! Which is paying more for less. talking to reps and supervisors about this I get nowhere. These companies are monopolies and don't care! offer no discounts for seniors at all ! thanks.........Ralph F............Elmwood park Nj.......... they are the worst period!!

Spent over 2 hours trying to speak to someone in customer retention to discuss the magical increase…read morein my monthly bill. After " traveling" around their Caribbean and offshore call centers trying to understand their service agents and being treated so rude i was finally transferred to retention where after listening to their record message for 25 minutes i was " disconnected ". Horrible company to deal with. Verizon and Spectrum are getting a call now. My next call will be cancel my service

I visited the Jericho Verizon store today and it was a very positive experience. I was serviced by…read moreGregory Kaladjian, who was polite, knowledgeable and patient. He addressed my problems and worked out solutions for me to my satisfaction. I highly recommend Verizon, and particularly Mr. Kaladjian. Richard L. Rosen

I have used this Verizon store for 20+ years and have always had good experiences until now. I…read moretraded in my iphone and got a new phone and apple watch. I thought everything was ok but the next day the salesman contacted me and said there was a glitch in their system and I had to come back in right away. I did so and I was there about an hour for them to fix it and I turned in my old phone. I thought everything was fine until I got my next bill. They never disconnected the line for my old phone and my watch and when I messaged the salesperson since I had his personal number (Gregg) he ignored me. I got on the phone with Verizon which was a frustrating experience they disconnected the line but were not refunding me the money I was charged. DO BETTER!!!!

Worst verizon place in Levittown, near BJs. This is not verizon Corporate. It's a subsidiery. They…read moreset up a seniors account for me and when I got in my car driving home. Data did not work. After returning twice to the store with gibberish answers to my question as to why I couldn't see pictures nor Google anything, I have up and went to Verizon Corporate in Jericho,NY. Peter helped me and corrected issue. He said that MD, Verizon Supervisor in LEVITTOWN did not set up my phone to get data.people please Don't use Levittown Verizon. They are AWFUL. Ugh!

If I could give them zero stars I could, these guys are scammers, liers and cheaters. They will…read moreadd on all types of extra services you do not need or want. BEWARE

Altice USA (Optimum) has consistently demonstrated extremely poor customer service and retention…read morepractices. Today I attempted to cancel my Optimum internet service and had one of the most unprofessional experiences I've ever had with a telecommunications provider. I clearly stated at the beginning of the call that I had limited time and needed the cancellation processed quickly. Despite this, the representative kept me on the phone for over 20 minutes, ignored my repeated reminders that I had an upcoming work meeting, and ultimately refused to complete the cancellation. She also stated she could not send any information by email, leaving me with no documentation or confirmation of anything discussed. I eventually had to hang up to attend my meeting, and my account remains active solely because the representative would not process a straightforward request. This is not an isolated inconvenience -- it reflects a broader pattern of Optimum's aggressive retention tactics, lack of respect for customers' time, and refusal to provide basic, transparent service. I am requesting immediate cancellation of my account without further delay, along with written confirmation and clear equipment return instructions. No customer should have to fight this hard to end a service they no longer wish to use.

After two years of service I went to cancel due to the hugh rate increase by 55…read more The day I cancelled they were rude and transferred me 3 times before it was dine. I returned the equipment the next day. What they failed to tell me is I have to pay for a full billing cycle but I only used for 4 days. If I had moved then I would not pay but since I changed providers and went to total streaming I have to pay. Poor business practice They harassed me for 4 days with their phone call and ryde behave fore I hung up. Never will I go back. I always defended them here in our area in TX. Even when it went out due to storms. So sad.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

They just suck. I had a 2 year agreement about wifi 2 months in they raise the bill???? Try to call…read morethem but that is next to impossible. I'm sure someone would talk if i wanted to add a service

The worst service provider. Cable, tv and internet went out on a Thursday. Service person was…read moresupposed to show up that Saturday between 10&2. Nobody called or showed up. Then they were supposed to come that Saturday from 10am to 8pm. They never showed up or called. At 9:15pm they finally called to say they have to reschedule. A supervisor finally came at 9:30pm after I complained enough. They did a temporary fix and said they would come back the next day between 10am-2pm. They never called or showed up. Still missing some service and still waiting for resolution. Switching to Verizon ASAP.

We turned our old phones in and purchased new phones on a promotion six months ago and paid $800…read more to upgrade our phones. Apparently this store did not file the paperwork, according to Verizon Business, for us get an equipment charge credit and so every month we have to spend time on the phone. It has been exhausting!!

The service was AMAZING by Kenneth at my home in Garden City Park…read more Not only did he come early he was very informative every step of the way. Being that I'm getting the latest devices coming within 3-5 business days he explained to me all the pros on the newer device. Politeness and all smiles. Service like this needs to be recognized by the management department and should be rewarded for he made me feel at ease and was very patient. All work finished in less than an hour. Absolutely an amazing job. Thank you very much Kenneth. Your services are greatly appreciated. Stay safe.

For over a year,Optimum service has been substandard at best…read more Recently we received a call from someone using the name of an Actual employee,Desirae Peralta. Only later to find out we never actually spoke to the real person . Either someone is monitoring our phone calls or this is an internal issue. We have asked to have this escalated to no avail. We have been the victim of spoofing and our number being spoofed on multiple occasions. We don't trust anyone coming into the home. Who would know to call and use the name of an actual employee? We are getting dropped calls. call back feature not working, and a loud blaring horn noise in the middle of conversations. No one is taking this serious,yet the bills keep coming. This has been going on over a year now/ We have reached out to our local congressman,Phil Ramos, Rep Jorge Guadon,and the local Sherriff, for internet crimes. Why is no one doing anything about this. We even had to notify the FCC

The absolute worst service. They cut the cable. They cut the service. Nothing works. Ever. Three…read moredancing bubbles leading nowhere. Service tech couldn't fix company doesn't care. Terrible. Moving to another service. My analog dial-up modem used to work better. Don't do it.

This has to be one of the worst company's I have ever dealt with…read more there cell service is horrible. If you're thinking about switching... DONT!!!!! Even their customer service is horrible. When I called to get my transfer PIN they offered me 2 months free and I declined. they didn't deserve the 1 star but i couldn't post without.