If I could give this a zero I would. One star is too good for this…read more
For background - me and my parents came here to celebrate me buying a house. We had reservations at 7 and arrived at 6:50 and were promptly sat immediately. We were sat in the back of the restaurant and immediately were overwhelmed by this horrible gas/sulfur smell. We immediately asked to be moved and were moved to a different table at the front by the door and the smell was gone.
We were greeted by our waitress, I believe her name was Nicole, the moment we sat down and she took our drink orders. Our drinks came out pretty much immediately, and she took our food orders. Me and my step father got the 2 for $50 and both got wagyu flat iron steaks, both medium rare, his with fries and mine with au gratin potatoes. My mother got a burger with a baked sweet potato.
About 5 minutes later she comes out with the popovers and house salad. The popovers were BURNT and black on the bottom. They tasted like char and none of us finished more than a few bites. We tried to ignore it as we were mostly excited for our steaks.
About 5 minutes later, roughly 10 minutes after we were sat, a couple arrives at the table behind us. We end up waiting until 7:50 with NO sign of our waitress, no drink refills, never comes to check on us, no clue where our food is. About 15 minutes after that couple behind us was sat, they end up getting their food. Still nothing for us.
She finally comes by and says, "I just checked on your food guys and it'll be out soon!" We were visibly and audibly frustrated at this point and she immediately snapped an attitude with us and was extremely rude. We continue waiting and our food ends up coming out at 7:56. I cut into my steak and it's RAW. Not rare, RAW. My step father's steak was ice cold and overcooked. His fries were also ice cold. Another thing, me and my step father ordered the same cut of steak. The Wagyu Flat Iron. My steak was skinny and tall, my step father's steak was flat and wide. they looked NOTHING alike. My mother cuts into her burger and it was overcooked and ice cold. She tries to eat her potato instead and the inside of the potato was stringy and had clumps in it. It looked like vomit and was extremely unappetizing. We call over the waitress and ask for the manager who ends up coming over about 5 minutes later, I believe his name was Mike.
My step father explains our issues to him and he is dismissive, argumentative, and rude. I brought up the fact that a table behind us sat 10 minutes after us got their food and finished it already and he says that doesn't matter and overall was non-empathetic and rude. We ask him to take our food off the bill and that we just want to leave. It takes 10 minutes for the bill to be brought to us and it was by our waitress, not the manager. She says that the burger was left on and all our drinks. No sort of extra compensation or even a simple APOLOGY for our horrible evening. We express our frustration and the waitress once again begins being sarcastic, argumentative and rude. Me and my stepfather get up to leave the restaurant while my mom mother pays the bill. As me and my step-father are leaving, not paying any mind to her or anyone else, the waitress is behind us at the hostess stand and ANTAGONIZES us for NO reason saying; "I mean this is ridiculous guys, this is getting out of hand." My step father turns around and says "I agree, it is ridiculous. We had horrible service, our food was horrible, and we had to wait an hour to even be served." She starts trying to argue with him and we just turned and walked out.
While my mom was inside paying, the waitress tried to walk away with her card so my mom followed her and asked her to leave her card if she was going to go to the back. The waitress does a sarcastic laugh of disbelief and says "What, you don't trust me with your card?" and gives the card back and walks away laughing.
This was the most unbelievable, rude, horrible restaurant service I've ever had. I mean it seriously felt like I was eating at that vital "Dick's" restaurant where the staff is supposed to be ironically rude. I attached a picture of my raw steak that the manager apparently "didn't see an issue with."
Feel free to eat here if you want to smell sulfur, be abandoned for 45+ minutes, interact with rude wait staff, and be served raw food!