Bought a car, check engine light came on during test drI've, was promised it was just a Spenser. after them having the car for months, they wanted to bring it to ford. should have refunded my money for selling me a turd read more

This was the absolute best experience I have ever had selling a car. I shopped around and went to many different places to get estimates on what I could get for my car. Maplewood Auto Mall was the highest. Nick was extremely professional and kind. There wasn't anything pushy about them, and there was no encouragement to buy a car from them. They seem very trustworthy. I appreciate that they were willing to buy my car and that they gave me such a great price. I highly recommend them whether selling a car to them or buying one from them. read more

They lied about everything, said it 110 point inspection air filter was black as night oil looked like it was never changed here's the kicker sunroof don't work never has refused to fix it and the cherry on top every time it rains the passenger side floods front and back. Depending on how much rain we get could be a little or with inches of water having to vacuum out. I purchased this car in when there was no rain for almost two years and last summer was a nightmare, now the first rain of this winter 12/27/2024 has left my truck again flooded. And not to mention the mold smell cause you can't ever get all the water out. Should I also tell you about the rim that is cracked inside where the tire is and not visible and they put new rubber on the rims when purchased and never disclosed it to me. Great place to purchase a vehicle!!! Never never buy a vehicle from these low life swindlers, they are thief's praying on people who need a vehicle. And then you're stuck with junk. Every time this happens I'm going to post again and again. read more

Make sure you have a independent shop look over what ever vehicle you are interested in, they will tell you it's been inspected/repaired, and in good working condition, when that is far from true. I bought a used vehicle from them on a Saturday that needed over $3500.00 of immediate mechanical repairs to be completed to make it reliable, and when I brought that up the Monday after they replied with "you signed a contract" and where rude, and not willing to even listen to my concerns, just stating I was "arguing in circles" and shut the conversation down. I also didn't get my plates until after my temp tag expired, don't know if it was them or the state‍ definitely didn't add to the situation I do really enjoy my new to me vehicle after the repairs, I just honestly wish I would have shopped elsewhere. Be Careful Shopping Here!!! read more

If you want a new or used car these people are the ones to go to! They made the process seamless for me and got me a great rate. Definitely using them in the future! read more

I love going here I bought my 3rd vehicle from them and working with Tracy is amazing I'm always at Roseville auto mall I'm about to go buy another vehicle from them thank you and keep up the amazing job.. read more

Sold us a SUV that is leaking oil. Brought it in less than a month after buying and they wanted $1,200 to fix it but offered me a "deal" for a few hundred off. I brought it to a different shop and they quoted me cheaper than the guys "deal" he was trying to give me. I shouldn't have to worry about my new to me car I just spent over $20k on leaking oil. When trying to talk to my sales associate he just kept telling me he "doesn't get involved". 0/10 would recommend. read more

This is a terrible place. It's only for people who have no other options. Maplewood Auto Mall and its sister dealerships are nothing more that go-betweens for legal loan sharks. MAM employees choose what vehicle their "customers" qualify for and then feed whatever BS necessary to a high interest loan company to get that person financed. Ultimately, they want people to sign their lives away for a high interest loan on a car that's actual value is worth little more than the amount of the down payment. Check this place out at your own peril. read more

Absolute terrible place to buy a car. Tom Redman is a conman that I trusted due to a close friend at the time recommending him. He sold me a piece of crap Dodge Caliber for 3 times the MSRP value in 2015. The car broke down around a month after the purchase and absolutely ruined any faith I had in car sales people. read more

Very good customer service, always satisfied with my purchase, and friendly. Highly recommend", second time buying a car here

the customer service was good until after the deal was sealed and then it was issue after issue. I purchased my first vehicle that wasn't a little beater car here a couple months back. that being said there was things I didn't think to look at or for and later noticed. 1 being the car was dirty there was French fry under the seat, something that could be crushed leaves in the middle console, spilled things that didn't get cleaned properly the first time, salt from the previous winter on the floor mats and after my dad seen the car he informed me some of the scratched they should of buffed out and they didn't. I tried to ignore it but the more i seen the less I could ignore. I even reached out to the people that dealt with the closing of the sale and no response on the matter. I had my dad call the store since he knows more about what needs to be done and he went over it all with them and when I got my car back from getting cleaned and "buffed" most of the cleaning issues were still there and because I had to work I sent a friend to pick my car up they essentially told her its a used car and its going to have scratches so they didn't feel inclined to do that because all the marks are still there. I didn't realize until the first rain that the driver wiper is worn out and doesn't work well. I guess I shouldn't  of assumed a new used car would have adequate parts. so I will be paying out of pocket for that. the said they'd mail my plates and they didn't until I called because my temporary license was expiring. The real topper is I got a final notice in the mail from the court. I don't know where they sent the first notice but I got a final notice for a ticket for parking on the street.  OH DID I MENTION THE TICKET WAS FOR THE CAR I TRADED TO THEM A MONTH BEFORE THE DATE OF THE TICKET AND IT SHOULDNT OF EVEN BEEN IN MY NAME AND I SHOULDNT BE GETTING A FINAL OR ANY NOTICE FOR THIS VEHICLE. so I had to call Hennepin county several times to make sure I wasn't going to get a warrant or something for not paying a ticket that's not mine. the people are very nice but what was suppose to be a happy land mark leasing this car was a nightmare experience. read more

Went in with a friend to help her buy a car and immediately got a bad vibe. Kyle was unhelpful and kept evading questions he didn't want to answer until he just decided to pass us off to someone else. He lied about having a car for my friend and then told her if she was willing to pay significantly more than she was told, that he could get the car back for her. My friend called him out on his price change and he freaked out. They scam people and lie to get you into whatever they want to send you home with. Don't waste your time read more

DO NOT WASTE YOUR TIME AND MONEY HERE!! I bought a car in Jan of 2017 and to date it has been repaired 3 or 4 times and is currently at their facility again!! I got my car back from them in Jan of 2019 after they had to replace the entire engine and now the car is dead again and they are trying to tell me I put 22000 miles on in 6 months which is ridiculous. They want 3 or 4 oil change records for a 6 month period which I don't have because nobody changes their oil that many times in 6 months. Just an excuse so they can try and say the "warranty" won't cover it, mind you this "warranty" of theirs is an extra $2000. I told them about some issues with what I thought was the transmission and was told that the "warranty" won't cover it until it completely goes bad.... What??!!!! I will never recommend anyone buy a car from here and I sure as hell will NEVER do business with this dealership ever again. read more

This place is AWESOME! My best friend referred me to this place, because she was worried about getting approved for a car loan and had good luck here! She raved about how friendly they were and how easy it was get a car! Because she enjoyed her experience so much, I decided I check it out for myself. Because I have decent credit, it was super easy for me to find a vehicle that I LOVED and I got a really low interest rate on my loan! Not to mention, I was surprised on how much they gave me for my trade-In towards my new ride! I will for sure be coming back for years to come! Maplewood Auto Mall is one of the best dealerships I've ever worked with! read more

Complete waste of time Kyle and the finance manager are the worst types of people to deal with. Horrible- wish I could give them zero stars. Shady AF read more

Bought a truck from them a year ago and now the transmission is no good. I am beyond pissed and fucking mad. What the fuck.

I have bought 2 vehicles from them now. They make it easy and handle all the paper work. They spend time finding you the best rate if you need financing too. read more

We took my brother in a couple weeks ago to get him into a car. Let me start with saying he is a hard working guy, works overtime like you wouldn't believe. His credit score wasn't terrible considering. Yes, he had a less desirable credit score. We were prepared to see my brother get bent over on a car payment, interest, etc. ( which he did) it was closer to closing time when we went in and I think the sales man was more concerned to get off work at closing time than to make sure my brother was taken care of. He was given only one car option even though I'm sure there were less expensive cars in the lot. Since my brother didn't have much of a leg to stand on he was treated as such. He was slapped with a nearly 400 a month payment, add on full coverage costs, and he is looking at years of scraping by. I have bought used cars before and the dealership I worked with made sure, that even though I was getting screwed that my "new" car was clean, inspected, and had reliable tires. Because heck, you as a Customer( no matter your credit history) are buying a car, from a salesman, that will be rewarded for making that sale. You would think that such a place of business would make sure you are leaving the lot in a safe car after spending THOUSANDS of dollars on it. This car had bald, crap tires....a 2015 car, and this place couldn't even try to make sure that this practically brand new car had decent tires before selling it. It's an insult to our intelligence, saying that putting decent tires on would ruin the "deal" you are trying to give him. I'm sorry, bad credit or not that was NOT acceptable. That's not a deal. This weekend my brothers front tire on his "new" car, blew on the freeway. Endangering him and my dog. Now after all that we faced a tow bill and having to buy brand new tires. Just because someone has less desirable credit does not mean you are less of a person. I do not think this place went above and beyond to ensure they gave the best customer service. I hope that whatever this sales man had going on after work was super important. read more

I wish I could give this place 0 stars. I was very unimpressed. I test drove a 2010 CADILLAC SRX (be wary with this vehicle, people). While driving it, the engine light comes on. The mechanic checks it and states it's the cam shaft position sensor... which, after doing some research, is actually a very cheap and simple fix if it's just the sensor thats going bad. The issue was that it could also be something very seriously wrong with the engine. The finance manager, SEAN BEARD, tells me, "This is what we can do, we can slightly drop the price of the car but we will NOT fix it, just buy the warranty that we are offering and you will be fine." ... SERIOUSLY?! I need to buy a warranty to pay for what you refused to fix?!? Before I even purchase the car?? Now I don't know much about cars, so I told Sean that I needed a second opinion, and they offer to let me take the car and return it the next day. I talked to several mechanic friends that evening and all of them said stay FAR away from that car and this company. There is no reason you should be paying for a warranty to fix something before even buying a car. That is the dealership's responsibility and they're scamming you. The next day, I took the car back and told SEAN BEARD that I would not be buying the car for the reasons previously stated... Now as soon as I, the customer, said I was not interested in buying a damaged car, SEAN BEARD says "hey, how about this, we will fix the issue for you." At that point, I was so irritated that they were trying to rip me off that I told them I was taking my business elsewhere. This is how MAPLEWOOD AUTO MALL does business with their customers, scamming a woman who doesn't know much about cars into paying for their issues. I promise you people, you do not want any part of this place. read more

Thank you Traci I came in and she got right to business. Everyone was great and help me with all my needs!! I'm now the owner of a great car with a piece of mind!! read more

Update! Out of frustration I left a bad review. Kurt reached out to me right away. I explained my situation as to why I was so upset with the warranty that I purchased with my car. He listened carefully and explained that my warranty did cover the problem and that the dealership I went to was not giving me accurate info. He then had his service department call me and set up an appointment to fix my car! Thank you for making this right! read more

This place got my son a loan with 13% interest. The car was overpriced to begin with. After two years, we have tried working with the finance company to get his interest down on the piece of junk he bought, but they can't because they buy the loan from this dealer, who is double dipping. Sean is a ripoff and a liar. Do NOT do business here, they are crooked as hell, buying cars that are in bad shape and gimping them out of their lot. You will end up with a $600 a month car payment after they sell you a worthless warranty, with little going to the principal. If you didn't have great credit, you will have worse unless you pay the rip off payments that they benefit from. Totally heartless b*stards! read more

This is for the Maplewood Auto Mall in Roseville, MN on Larpeteur Ave. I really wish I would have read reviews on Yelp before going to one of the Maplewood Auto Mall dealerships to purchase a vehicle. I would have done otherwise. I leave this review to hopefully save others from being bent over and screwed. I will say that some of this is my fault as I DID NOT do my due diligence in properly looking over the car before signing the bottom line and the "Buying As Is" paperwork. I do have bad credit from poor choices in my past and owe a substantial amount of money to the IRS. Regardless of my past or my credit situation that does not give one the right to continue taking advantage of a person or their situation and that is just what I feel they did here. The first time I went to this place because of the radio ad about them helping people with "No Credit, or Bad Credit," I was denied. I guess that ad didn't apply to me. Then some 8 months later I receive a text from the manager of this location saying that I was "Pre-Approved" and I should come in to take advantage of it. I went in with paystubs in hand and a $500 down payment. I wanted a truck. They took new paperwork from me, my paystubs and my down payment. Upon being approved it wasn't for a pickup that was the catch. It was for a 2015 Mazda 3 Touring. Tracy, (the manager) and sales woman and I went out for a drive. She looked very uncomfortable in the passenger seat as it was leaning slightly forward. I didn't think anything of it as I had a hard time adjusting mine. I checked out the radio and it worked but I didn't adjust the sound. Excited to get a new car and get out of mine with the bad transmission I agreed to purchase this as is. I had also talked with Tracy and she made me feel secure and gave the perception of being trustworthy. In the end, I found that the floor mats that were in the trunk was missing the drivers mat, the driver's side door speaker was blown and after having my mom in the car who also could not adjust the seat I found that the passenger seat was missing the adjustment handle completely. When I complained to Tracy, stating that I could not in good faith recommend her business to anyone else knowing she had sat in that seat and could plainly tell that the handle was gone and said nothing, shows me that she is more interested in selling a car than doing what is right. Not only that but upon me making it clear I wasn't interested in a vehicle without either All Wheel Drive or 4 Wheel Drive she then proceeded to tell me that "Skyactive" is Mazda's version of All Wheel Drive. The other day I looked this up and found it to be completely untrue! She told me what she had to in order to make the sale. This is wrong and dishonest. Upon complaining about the seat, stereo and floor mats she made the remark that "it's a used car and isn't going to be perfect." I stated I understood and then brought up the fact that she sat in the passenger seat and said NOTHING about the missing handle. She then replied with "we worked a miracle to get you into that car!" Regardless of what they had to do, it doesn't give them the right to screw a person over! I would NOT recommend this place to ANYONE!!! If you have to go here because of your bad credit or lack there of, make sure you know what the car is worth and check it over completely and carefully!!! read more

Drove an hour and a half to look at 2 vehicles. The first one had damage to several areas of the vehicle. The second we couldn't even test drive because the power steering was out and the check engine light was on. As I sat at Tanner's desk and watched bugs crawl across it, Tanner tried to bully us into buying the second car. Actually raised his voice to us. Meanwhile the owner sat 3 feet away, in his pajamas, so preoccupied with his lunch, he couldn't even day hi to the customers in his building. I do not dislike anyone enough to send them there. Do not spend a dime there. read more

Bad credit, no credit, NO PROBLEM! 0 down gets you into the car you deserve! LIES. Wasted my afternoon driving to and from, only to be told we can get you into your vehicle after a substantial down payment. My credit isn't perfect, but don't fall victim to hyped up false advertising. read more

No help, claim they approve anyone but they don't. I gave my 100% situation and was guaranteed approval but when I drove over an hour to get there I was denied. Definitely do NOT recommend them to anyone. Atmosphere was chaotic and unorganized, no professionalism in this establishment. Would have given zero stars but that's not an option on here. read more

My wife & I purchased a SUV from this dealer in August, 2017. Since then, there have been issues beyond issues with the transmission. Little fixes here and there have helped, but today we borught it back in because we can tell it is slipping. After an appointment, they acknowledged that the transmission is indeed slipping & until it fully breaks, it is not covered under the extended warranty. After asking if they are willing to let this vehicle on the road with our two children in it where it could cause an accident when it finally does break, they said YES!!! Unbelievable, this company is willing to risk the lives our our children & entire family. Words cannot express how appalled we are with this companies morales. DO NOT PURCHASE A VEHICLE FROM THIS DEALER!!!!! We will be speaking w/ the Attourney Generals office about these crooks. read more

Went last year with my fiancé to try and find her a new car. The salesman was VERY pushy about trying to make a sale that day when we were just looking at that time. When we told him no he started ignoring me and insulted me a few times. He then kept only directing his attention at her trying to make her cave in on a sale that day. During all this to he kept changing what loan amount and rate would be. Very poor service, would NEVER consider going back there. If zero stars would be an option that would be the score. read more

Their vehicles selection is good, at a fair price. Their customer service is really great. I got MAI, go see her. She was so friendly and helpful. She got me to the right salesman which is really important so I can finance my vehicle... I'll definitely be back. read more

This place deserves 0 stars!!! They do require money down AND most of their so called lenders force you to take the extended warranty. They also fail to tell you that if you trade your vehicle in before the warranty is or GAP insurance is up that you are entitled to a refund of the unused balance. We found this out a year later when we were finally able to trade this money pit in, thanks to our new dealer. They never respond to emails or phone calls. If you move, they blame you, the customer for not notifying them of an address change which is utter b.s. When you finally get a refund back from them, they do not send you any type of accounting of fees that were deducted, so you have no idea if you received the correct refund amount. Below is a timeline for your information of the run around they gave to my husband and myself. 3/31/17-Purchased 2016 Chevy Sonic-Purchased GAP coverage $795 and forced to purchase extended warranty $2295-Loan through Crescent Bank 4/4/17-A different service contract for warranty $1995 5/18/18-Refinanced loan through Capital One for a lower interest rate. Capital One didn't offer GAP coverage, so we had to cancel the GAP that we originally had with Crescent Bank. 5/18/18-Filled out GAP cancellation form and emailed it to Mai Lee. Was told by Mai Lee that we needed a letter from Crescent Bank showing that the loan had been paid in full. 6/14/18-Emailed Mai Lee pay off letter from Crescent Bank along with a letter from Capital One proving our new loan with them. Asked Mai to confirm that she received this email from me. Mai confirmed receiving my email and she was going to have the rep that handles cancellations look up the status of this and then contact me back. 6/15/18 & 6/18-I emailed Mai for an update. Never received a response. 6/19/18-Mai emailed me that the cancellation had been received and is in process already. She advised it could take 30-60 days and that I should check back in 1-2 weeks. 6/26/18 & 7/18-I emailed Mai for an update. Never received a response. 7/23/18-I emailed Mai for an update. Mai apologized for not responding, claiming she's been out due to a death in her family. She advised me to speak with Laura going forward since she is the one handling these now. She also advised to expect a payment on or before 8/18/18. 8/8/18-Warranty cancellation form emailed to Nick Gomez. 8/10/18-Alpha received the cancellation from Maplewood Auto Mall. 8/17/18-I emailed Mai Lee and Nick Gomez advising that the check was still not in my mail. Mai emailed me back claiming that Mark and I didn't turn in the proper documentation until the middle of June and that a check had been cut on 8/16/18 and sent to Mark to the address that Maplewood had on file. She also told me to check with our mailing system. I emailed Mai back and asked her which address she had on file because when we bought the car we lived in Hudson, WI and had moved to New Richmond, WI. Mai emailed me back and said that due to customer confidentiality, that Laura would have to work with Mark directly in regards to the warranty cancellation. She said Laura would update him on the status and cancellation date of the refund today. Mai also advised that Mr. Potvin will have to contact the dealership to submit an address chance for security purposes. Mark called and spoke with Laura and she put a note in our file according to her. At the end of August we finally received the refund for the GAP insurance, but there was no documentation with it. We have no idea how much Maplewood received back and if any deductions had been taken out. They also sent it to the wrong address, so it was delayed getting back to us. Luckily the post office still was forwarding our mail at this time. 8/20/18-Alpha cancelled the warranty and issued a payment to Maplewood Auto Mall. 10/10/18-Laura told Mark that the check from Alpha just arrived today, even though Alpha told us they had mailed it back in August. Laura was going to check with the CFO and get back to Mark, but the CFO was out of the office at a new office opening up. Mark told Laura that he would check back with her on 10/15/18 if he hadn't heard back from her. 10/16/18-Mark called Laura. Laura told Mark that she is no longer handling this and that he needs to speak with Christine, who happens to be away from her desk. Laura confirmed that she has our New Richmond address right on her desk and ensures him the check will be mailed there. Laura told Mark to expect a call back from Christine later this afternoon. 10/16/18-I emailed Nick explaining what had been going on with Laura, Mai and Christine and asked him for his assistance. Nick emailed me back stating that he will see what he can figure out and email me back with a status. I never heard a word back. 10/22/18-Mark called Laura. She told him that the check was ready to go. The check also had the incorrect address on it, even though Maplewood was given our new address multiple times! read more

Their 100% guarantee financing is a huge JOKE! I filled out an application and waited for three days for someone to get back to me..... and when they did, they dicked me around and then asked me for a co-signer and a HUGE down payment even with my trade in. I am completely pissed off and have lost all faith in ANY car company that says they can get you approved......I would never recommend this place ever ever ever!!!!!!!! read more

I called them in response to an add for a truck - turns out it wasn't available and they said they would look for one that met my criteria at the auction. 2 days later they called and said they had found a truck - which was described as a low miles 2013 model in excellent condition. The salesman then said he needed my SS # to verify I would qualify before they bought it.m.... I should have been wary at that point but I gave it to him. I then drove an hour to look at a truck with significant scratches, bumpers which had been spray painted very poorly, a cracked windshield, and numerous chips rust and dings all around in the paint! A complete waste of time. On my way home I called to ask what assurance I had that my social security number would not end up in the dark web...I was told I would receive a packet of paperwork in the mail with their assurance in writing that it would not be an issue. I have not received anything to date. Be wary of this crew...seem to prey on folks who may not have many options. The lied to me about the condition of the truck and wasted hours of my time. I bought a new truck from Brian D'Angelo at Brookdale Luther Dodge - where I was treated honestly and fairly. read more

Called in AM to confirm and hold vehicle due to the fact I was 4 hours away and I got there they said there friend wanted it so to bad not there problem I drove so far... worst place i have ever delt with. Very unprofessional and extremely rude wouldn't recommend to anyone. read more

don't go there they'll make you wait forever and when you finally get to leave and after you do your customer interview and they'll lie to you to get you to come back in and then they'll take the car back and refuse to give you your money back and make some lame excuse on why they are not willing to give it back and not to mention they'll sell you a car that's a broken down piece of garbage and make you wait to get it fixed... They're the worst read more

This place is a freaking joke. They advertise "we finance anybody!" Good credit bad credit we'll have you walking out with a car. Liars. What they mean to say is we are just like every other dealership. If you don't have great credit they won't work with you. They even called my potential co signer behind my back and tried to lock them in for a car that they weren't even going to be driving. This place is a scam read more