Ethan was our service person and he was on time, communicative and thorough. Jumped in the roof and…read morewas finished in a timely manner. Company went through a number of hiccups with service people but I think he's a keeper since his dad Matt worked there too.

If you're looking for an honest, no-frills HVAC company that won't upsell you on parts you don't…read moreneed, Cool Willy's is it. We met Carlos and Lizzy at a Tucson Roadrunners game. After a terrible experience with another A/C company, their knowledgeable, gimmick-free approach was a breath of fresh air. No "spin the wheel" tactics--just a real conversation. I sent their General Manager, Jim, the estimate I'd received from the other guys and a separate second opinion along with my concerns. Instead of speculating, Jim sent James out to evaluate our system personally. James spent two hours inspecting everything and discovered the previous company had recommended a massive amount of unnecessary equipment and failed to mention that the actual issues were caused by their own poor installation. The best part? Cool Willy's didn't charge us a dime for the visit, calling it a "re-evaluation." The next day, they sent an estimate for the actual repairs that was less than half the price of the original quote. It's rare to find this level of integrity.

I've been using these guys for years now. They always show up when they say they will, they don't…read moretry to up sell all the time. Time after time their quotes come in under anyone else's. You can trust them to give you good value and get the job done. So far, I've used them for. -AC Repair and replacement. -Plumbing repair and installation -Electrical repair -Renovation They are my go to vendor.

I love these guys! They are honest, on-time, and very professional. They installed a brand-new HVAC…read moresystem for a condo in Oro Valley. Thanks to them, I pay less for AC, and I have an incredible unit for many years to come!!! :) Give me a shout!!!

Still the best in town. Unit stopped working very late in the work day, called, they would send…read moresomeone over the next morning which is normal and usually fine, but I smelled burnt metal and told them I was nervous about that. They sent someone over that night to check things out. Ordered parts and up and running in a few days. THE best place there is, no upselling, friendly and efficient as always. Thank you this time to the owner Jim, and to Crystal, Faith and Soop.

Required several callbacks on improper installs. I ended up fixing things myself. Rip off charges…read moreand refused to document hours worked. I would recommend only to people I hate.

My AC didn't seem like it was operating properly. Despite my thermostat being set for 75, when the…read moreoutside temperature was 101, the thermostat showed the inside temperature being 84. The air flow from the registers read 80. I had a very positive experience with Todd from Rincon. When I showed him the figures, he speculated my AC was low on refrigerant. He gave me a price estimate assuming refrigerant had to be added to the AC unit. After checking pressure readings on my AC unit, he added two pounds of refrigerant to the AC unit and the air flow temperature started coming down. He then checked for possible leaks and found one which he was able to repair. During the time he was working, Todd answered my questions which helped me better understand what to expect regarding my AC unit. I am delighted to report that the inside temperature eventually dropped down to the thermostat setting and the air flow coming from the registers was 20 degrees cooler than the inside temperature. Todd indicated that is what I should expect. The next day everything is working as expected. The Inside temperature matches the thermostat setting and the air flow from the registers is 20 degrees cooler than the inside temperature. Todd was easy to communicate. He was able to repair the leak and didn't charge me for it, which I appreciated. I will be requesting him for any future servicing my AC might need.

Asked them to come over and fix my roof heatpump. Took a circuit board out and told me it was…read morefried. Eventually gave me a quote I guess it was fair. Called twice to get my circuit board back guy came back without it. Our daughter had just died and didn't have time nor was in the mood to deal with it. Now I'm thinking I'll report the theft and go to small claims. Anybody have any ideas.

The first two bidders said I needed a new roof, 14k and 17k. Enrique Jr. was my estimator. He told…read moreme my roof is old but that I do not need a new roof, just a good power wash and coating. For a fair price, which is all you can ask, really. After seeing the results, I'm very happy I went with Renewal.

I highly recommend this company. Had my AC serviced by this company. On time. Polite. Thoroughly…read morechecked out the whole unit. Certainly will use them again.

Putting what I basically said in my Google review. Pretty much just two techs and a truck. I set…read moreup an appointment for an AC tune-up. I got the following email : Jay De La Riva May 4, 2026, 3:00PM (22 hours ago) to me, service Hi Lou, We would be happy to assist. Please call us at 520.867.9861 and we can coordinate a time that works best for you. We could not leave you a voicemail, we also will need your address to schedule. Thank you, Jay De La Riva Platinum Air I pretty much know this in untrue--since they are the only "people" having trouble with my voicemail. I called the number on their website. The tech on the other line seemed confused as to why I was calling and asked if I "tried the office"...I said I did and "I got you"...his response: "I am the 24 on duty tech"...I must say, kudos to them for getting such a high yelp review! It is obvious I was "taken for a ride" by their website and they are not as big as I thought--their quality is probably going to suffer over the summer...In the end, highly recommend going someplace more established. It still was impressive they were able to "fake out yelp" like they did.

I called at 9am on a Friday... in AUGUST... and Platinum Air immediately answered and had an…read moreopening at 1-3pm that SAME DAY! I was pleasantly surprised. I called them to service an AC unit that was blowing but not producing cold air. My technician, Andrew, called to let me know he was running early, again a pleasant surprise! He had my AC unit up and running in less than an hour. He explained exactly what had happened, a bad breaker apparently, and fixed it in a jiffy. Rates were very reasonable: $99 charge for breakdown service plus a very reasonable cost for a breaker repair. I will DEFINITELY call Platinum again if my AC goes out.

We recently had Mark Espinosa come out to our home to do some maintenance work on our hot water…read moreheater. Mark was professional, thorough, knowledgeable & friendly. He explained his work as well as potential common issues that arise with hot water heaters in Tucson. He took time to show us the work he completed. We have a maintenance plan membership with Goettl & find it to be very helpful. Well worth the membership cost.

Great customer service but they push products and services too much. We paid way too much for a new…read moreAC very expensive

AC unit broke.. House was 96 degrees... called AirZona Heating and Cooling man was it a great…read moreexperience. Bryan was extremely helpful on replacing our 22 year old unit he was very knowledgeable and helpful so much in fact that I spent thousands with a smile. It didn't end there, Bobby showed up to install my unit early in the morning he was super friendly and took the time to meticulously install my unit and explained everything to to me. Every step of the installed he explained what he was doing and why and checked with me to ensure that I was happy with each step that he took. And just when I thought things couldn't get any better Ray shows up with over 36 years of experience. Ray came through double and triple checked EVERYTHING. When my unit powered up he instantly heard that my unit was not running to optimum performance and found a filter in a return vent that it didn't belong (thanks tenants) but that's what over 35 years of experience gets you with Ray. Once my unit was up and running Ray discovered that the compressor didn't come with enough gas to power up the AC unit RAY AND BOBBY came to the rescue again and drove an hour for more gas. They refused to leave me without an AC unit. The guys said they would not leave me until it was right and they did just that. There is no way that I could be any happier with my experience from start to finish. Thank you Bryan, Bobbie and Ray!

Bobby Ray and Fredo did a wonderful job! Fast and thorough. Explained everything and were extremely…read morefriendly.