No better service provider out there. Everyone at MA is courteous and responsive, and Steve literally knows everything about every appliance, and is 100% your advocate. He needs to be cloned! read more

Steve, his wife, and the office staff are the best. He can fix almost anything. We've used him on our dishwasher and refrigerator. His prices are competitive but his quality is far superior to most repair people that I have dealt with. Steve wants to make sure his customers are satisfied. Highly recommend. read more

Steve knows everything, and more importantly, more than me! i have a Blue Star, which has been a bear to fix, mostly because "authorized service" people mostly don't show up, and the ones that did caused more harm than good....Because of numerous factors like COVID, it took a while to convince him to come all the way from Marblehead, which IS a pain, to take a look....my unit is 15 years old, and has been badly serviced by other "authorized" people, but he went through the whole thing and said he could restore it to as new performance...Took a few weeks to get the parts, which are notoriously difficult to obtain because BlueStar seems to have monkeys as parts guys ( I know, I've been dealing with them for 10 years), and on the day he had scheduled it , he showed up with ALL the ordered parts, and spent 4 hours removing, replacing, and most importantly correcting the absolutely grotesque kludge 'repairs' done by others...(I'll tell you who if you ask)....miswiring, mislocated sensors, and even a wire broken INSIDE THE insulation due to being yanked too hard while installing, which is hard to do, and much more...I watched this command performance the whole time, as I had been tortured by this stove for ten years and took it personally! My sister is a trauma surgeon, and this process was very similar, without the blood! At six pm, he fired it up, and everything worked ! All the igniters, the convection fans purred, the oven knob turned on the oven rather than the broiler, which it hadn't done properly for three years (due to the FG).....Also has all new top burners, and the oven temp is perfect....works better that it did the first day it arrived in 2007....This all wasn't cheap, but for an (originally) $11,000 oven that now sells for $23,000 (!!!!), I couldn't be happier....He also had the kindness to wander over and help me reinstall the dishwasher food macerator I was struggling with at the same time....Knowledge and experience are always helpful!....For some reason, he's always busy, so be nice and be patient...it's worth it...and his wife , who runs the show, is a gift to mankind! read more

Absolutely amazing! We have a foreign-made dishwasher and the manufacturer could only offer service from two vendors many many miles away. When my research on Yelp showed that there was this business right in our town I was concerned that they would not be competent to service the machine, but I was assured on the phone that they saw them all the time. Steve actually arrived ahead of the scheduled time and immediately demonstrated his complete facility with the product, saying he had serviced dozens of them. He had the necessary things apart with ease and showed great familiarity with the machine. He rapidly diagnosed the problems and identified the parts needed. He made it clear that parts availability was typically slow for that manufacturer and gave us a rough idea of how long we would have to wait. (He waives his initial service fee for the return appointment.) As a bonus, he was willing to not only answer our questions regarding how to clean the coils on our refrigerator/freezer, but actually demonstrated how to use the brush he sold us for that purpose. Probably the smartest and best-informed service person I've ever met. read more

I am giving Marblehead Appliance an A+ for job expertise in all things appliance, promptness in service, and fairness in pricing. He carries many new parts right in his truck so many times it is just one service call. Thank you! read more

Ha ha. I've never seen a negative review about a business who was honest about being too busy to provide good service (in an area outside their stated coverage). What a tool. Steve did a great job and actually talked us out of buying a new dryer. read more

I decided to call this service as a result of the positive recommendations I had received from my family who reside between Marblehead and Swampscott. I received a return message early this morning explaining that they do not provide service outside of Marblehead and Swampscott as "they are just too busy". We are newly in Salem and live 5 minutes outside of either town. As a business owner in more than one community myself, I was surprised to see their map of service areas that seem to privilege certain communities that require driving through others that they do not provide service to. I would suggest that this is representative of a company ethos that should cause pause in our current climate. read more

steve is the only person i call for appliance service. he is the most knowledgeable person out there and i trust him 100% . i have been using him for over 15 years. he is the best in the business and i will never call another service company but him. i live in swampscott but my review is coming up cali which is incorrect read more

They were unable to help with my microwave problem me but did return my call and give me some good advice. Excellent customer service in my book! read more

We had issues with our refrigerator's ice maker and water line which turned out to be more complicated than we expected. Steve was able to diagnose the problem and explain the solution. He is definitely an expert who is passionate about what he does and he addressed our issue with cost efficiency in mind. He even brought a treat for the dog. Thanks! read more

I called Marblehead Appliance this morning because my fridge & freezer stopped fridging or freezing. Within hours Steve was at my house, on time and on the case! It turns out the previous owners had left the fridge's inner workings clogged up with corn and cat hair which caused water to pool & freeze and the fan to break. Steve had everything he needed in his van, including a replacement fan so he was able to do the repair on the spot, thus cutting down on his time and my bill. He also explained everything to me carefully and showed me how to do maintenance on my fridge to avoid future trouble. Thanks Steve! read more

Steve at Marblehead Appliance is well versed and experienced on high end appliances. I've had issues with my Thermador wall oven after 15 years of use. My first call was to what I thought was a Thermador approved tech but all they wanted to do was replace the main panel which they ended up ordering me the wrong one. I gave up on their ineptness and called Marblehead Appliance. Steve knew immediately what the issue was and searched high and low for the replacement part which turned out not to be made by Thermador anymore. I wish I had called Steve first as to not have wasted a lot of time and money on the other company. On the same visit I had Steve look at my Thermador cook top. (BTW Marblehead Appliance does not charge you double if look at 2 appliances on one visit!) One of the burners due to a spill wasn't working anymore. Steve told me exactly what the issue was and that he would see if he could get the all important bolts out that hold the cooktop in place which would determine if he could repair it. The previous technician told me he couldn't get the bolts out and that I would have to probably replace the whole cooktop or spend a ton of money letting him repair it. Steve confirmed he could do the repair and ordered the right part and within a couple days the cooktop was back fully functioning. It's always satisfying to work with an honest person that really cares about the customer. I had no problem spending the money for Steve's knowledge and advice. I did have to get a new oven but with all the cooking we do at my house it's a great investment! I will always call Marblehead Appliance for any future issues in my kitchen. Thanks Steve! read more

I called Marblehead appliances to come fix a dishwasher last week. Steve came over the same day and diagnosed the problem. When he came back in 3 days to install the new part he was on time a little cheaper then quoted and he brought a biscuit for my dog making an instant 4 legged friend. If any other appliances break I wouldn't hesitate to call Steve back out. read more

Steve provided the kind of friendly, quick, and professional service you wish there was more of in the world. Within 3 hours of making a call he had done a diagnosis, made the repair, cleaned up the work area and was on his way. Houshold mishaps always happen at the worst of times and I'm glad I will have Steve's number to get me out of a pinch next time. read more

Best appliance repair I have EVER seen, and I've been around the block a few times. Steve is knowledgeable, professional, explains everything in detail. He's friendly and, more to the point, he looks like Heath Ledger! Highly recommend him. read more

Steve is amazing. He know how to fix all household appliances No fuss no muss. Hight recommend No wonder he is busy - everyone else stinks read more

I cannot recommend Marblehead Appliance strongly enough. Steve has serviced my stove, refrigerator, washer and dryer. He did a great job each time, quickly, efficiently and his work has been great. My great old appliances were made when things were still worth repair. All of my major appliances are about 30 years old. He has parts, knowledge and can do the work with speed and efficiency. Prices are fair and he kept his appointment. As a great plus, he guarantees his work!! read more

Marblehead Appliance Service is first class on the North Shore. I have experience working with this service through my place of work and have recently established a connection through my personal home renovations. You can reach Marblehead Appliance 24 hours a day, seven days a week. Exceptional service and Steve is a great guy to work with. He is kind and considerate and has his customer's best interest in mind. I look forward to a continued relationship with Marblehead Appliance Service and would highly recommend their quality work. read more

Professional but did not repair our appliance. I stated the pump needed repair but was told it couldn't be the case. Had us try several different avenues over a week period to no avail. Used another repair service out of Lynn and sure enough it was the pump. Fixed in 45 min. Wasted our time and money. read more

For a number of years we have used and recommended Marblehead Appliance Repair. Albeit the price is higher than others Steve is knowledgeable and has been honest regarding to repair or replace. We have a two family rental which Steve has serviced range, dishwasher. I phoned due to a vacant unit which will be occupied in two days and in four days will be city inspected for occupancy permit. Three gas burners of the four are not lighting, due, as I was informed by the cleaning company, to a cleaning product such as Comet. I phoned introduced myself and was recognized by Steve's wife. She said one week from today she could give me an appointment, albeit she understood my plight. She cared less of our past business affiliation. I asked if Steve could possibly come at the end of his day to accommodate me and agreed to pay time and a half. NO ABSOLUTELY NOT. Never again will I do business with this company, due to his wife who answers the phone. read more

Steve is a 35 year pro who is excited to do what he does, and he is the best. He is all over town; completely reliable. A super expert who does not take advantage of people. He's fixed my dryer vent duct situation where 2 others have failed, and make my fridge like new again. He works fast, explains, and charges a fair price for services rendered. read more

Fast, friendly, and fair. Steve is excellent! He explains the problem, remedies it, and explains how to prevent future problems. I've never felt compelled to write a review about a service repair but Steve is so good, I would like to recommend him to all. read more