Amazing work here, John at Motohaven has worked on my bike a few times. He knows exactly what he is…read moredoing on a Harley Davidson. I will always bring my bike here.

I can't begin to express my appreciation for John, his techs along with their professional and…read morepersonal service. I've been a long time customer of John dating back to his days at Golden Gate Harley. John provides all levels of service and more importantly knows most everything about Harleys and what issues they can experience. Already talking about when I will need to go back after summer for its annual service. Needless to say I can't say enough!

Kirk sells the dream like he sells excuses. I want to say Kirk built me a bike but really he built…read moreme a liability. Not only a liability that rarely runs and often leaves me stranded and from day one had a wobble no real builder would have allowed out the door. Both statements Kirk cant dispute because he's aware of the wobble and he's also picked me up twice on the side of the road. I spent 60k cash with Kirk on a FXR build. A build in which he chose to reuse old parts when he charged me for new and even worse had an open check book to get what was right. The bike Kirk built has essentially been torn down and built back up revealing mediocre work that most would call a hack job. Motor, trans and rear wheel way out of alignment. Brand new s&s motor leaks. Once opened up it reveals a caulking job of gasket sealer. Original motor mounts and rubber goods reused. Wheel bearing and neck bearings incorrectly installed or didn't have the knowledge of the correct size to install. The high end Italian calipers he had to have both leak, the wheels were chromed then dremelled out so the bearing would fit. Obviously this isn't the correct way to get an exact fit. This bikes never been over 70 mph safely due to the wobble and incorrect parts. The list goes on and on. I've reached out to Kirk through calls and text both not getting any ownership or support. Sadly this is one of many Kirk Taylor builds that's problematic. I understand growing pains with new builds but I don't get or accept hack work, cutting corners and reused parts from a 1990 Harley Davidson. I would have been good with accountability and ownership. This shop doesn't not possess that. Shitty to run Kirk like this but the reality is the product speaks volumes and all he had to do is communicate with me what he needed or a simple apology that he build me lawn art

I took my chopper there and was fixed right away. Amazing customer service and they get the job…read moredone... highly recommended.

Not only do they have jet kits for everything, their customer service is second to none. They spent…read moreconsiderable time helping me trouble shoot issues with jetting my ZX11.

Bought a new exhaust for my 2015 KTM Super Duke R and I wanted to get the fueling dialed in since…read moreoff the floor, the SDR throttle can be a bit snatchy. I emailed Factory Pro and Marc got back to me right away. He told me to get a PCV and if I wanted it really dialed in, a fuel controller module to pair with it. I bought both and delivered my bike w/ parts to FP. About 4 days later Marc called and said, "it's ready, and it's running really well!" I rolled up there the next day and took it for a test ride, and he wasn't lying! Holy S**T! It felt like an entirely new motorcycle. The throttle delivery was smooth at all RPMs and I could tell right away that it was breathing better and had more power. It was low on fuel after the dyno runs they did, so I took it to get gas. When I merged onto the freeway I gave it the beans and took off with the front wheel waving in the wind! No clutch, and in 3rd gear, it easily wheelied under 3/4 acceleration. Needless to say, I was stoked! I got back, thanked the crew for their excellent work and loaded the bike for home. Factory Pro was quick, extremely professional, reasonably priced, and they know how to properly tune motorcycles. I will definitely be using their services again in the future.

If you drive a BMW, don't take your car anywhere else! Bill and his team are the absolute best…read more I have a 16-year-old One Series that I absolutely love and will drive until the wheels fall off. However, it tends to run into problems at inopportune times--like three days before Thanksgiving. Bill always fits me in when it's urgent, and often has the car ready the same day. He's very clear when he explains the issue and his proposed fix. And he is honest about whether things need to be addressed immediately or can wait a while. Thanks, Bill, for taking such good care of my baby!

Totally competent and very reasonable. I questioned a recommendation and he was super clear why he…read morewas making it and made me feel totally at ease. Highly recommend.

Had my battery replaced, got in within a week from when I called. Good service, friendly staff. I…read morewould go back for service again.

Great people, fair price. Can't ask for more than that. Support small businesses before everything…read moreis corporate.

I've been taking my car to Tony for years, and I can't recommend him enough. Finding a mechanic you…read morecan truly trust is rare, and Tony has earned that trust every time. He's fast, does excellent work, and what really stands out is his honesty. More than once he's told me a part might still be under the manufacturer's warranty and suggested I take it to the dealership so I could get it replaced for free instead of charging me himself. That alone says a lot about his character. He'd also never tries to sell you something you don't need. If a repair can wait, he'll tell you. I've had him say, "Yeah, it could be replaced, but I'd leave it alone for now," which is exactly the kind of advice you hope to hear from a mechanic. His prices are fair, his work is solid, and I've never once felt like he was trying to take advantage of me. If you're looking for an honest, skilled mechanic who genuinely looks out for his customers, Tony is your guy.

Tony doesn't just replace modules. He fixes things. Very resourceful. Takes the least-cost…read moreapproach, and his rates are reasonable. For example, I had a retractable antenna that failed. The dealer wanted to replace the entire mechanism for several $100s. Tony fixed if for much less.

If you want it 110% right.If you want someone who thinks out of the box.If you want somebody that…read moreknows what works from experienc.Craig corwin is second to none.

I Have always felt very comfortable and confident in bringing my motorcycle here. The work is very…read morecomplete- they will look farther than just the basic repair- offering set up and preventitive maintance. Peter O Novato

If you think you can depend on this dealership to take care of your motorcycle, think again. I…read morebrought my older bike in just to get new tires put on, and on the way home I immediately noticed a loud rotating noise that had never been there before. I called the shop and was basically told it wasn't their fault, that my bike was already in poor condition, and to just try riding it home to see if the noise went away. When I got home I saw my chain was left super loose and sagging onto the swingarm, my front wheel bearing is now failing, and the axle nut on the front wheel was completely missing. None of these things were issues before I took it in. They've been dodging my calls ever since and won't do anything to help. Now I'm stuck with a bike I can't even ride. Super disappointing that a shop that seems professional can have such dangerous and incompetent oversight that could seriously hurt myself or others. stay away at all costs. Update: After 28 days of being gas lit at every moment they finally fixed their mistake. they did want me to pay for them to fix their mistake but after twisting their arm and not giving in they fixed it for free. I was accused of taking the nut off my bike myself and blamed for the problems they caused. highly unprofessional shop and honestly for your own sanity just go to another shop. Im done with these people. no accountability. 0/10

Worst service: rude keeper-of-the-flame mentality, poor understanding from the service department…read more(perhaps because most of them were teenagers) and they never called or emailed to let me know my bike's service was finished. They looked to be put out in most of the departments if I had questions. Buy your bike anywhere but here and definitely don't get your ride serviced here.