Ordered a Helmet back in late August 2025, they told us it would be in a week or two, stopped back…read morein to check on the order after 4 weeks, and the guy said it would be a few more days, it was coming, it's been 8 months, no word from these people. The head of the parts department when we were speaking with him couldn't wait to get us out of the store. Ended up buying it online, had it in three days. What a waste of time with them. Would NOT recommend. I also suspect their big amount of great review are BS.

My 2018 Speedmaster is having a problem. The problem my…read morebike is having does not cause the bike's computer to generate and store a trouble code. The technician told me that if there's no code they don't know what to fix. Think about that. If the computer doesn't tell them what to do, they don't know what to do. They're not fixing bikes over there. They're just clearing error codes. There is no troubleshooting at all. Also I was charged $80 for the trouble of NOT finding the problem and NOT fixing it. Steer clear.

I brought my bike in to have a couple of bolt holes re‑threaded, and Matt at Bike Armory knocked it…read moreout quickly and professionally. He was friendly, knowledgeable, and clearly takes pride in his work. The job was done right, done fast, and done with great customer service. Pricing was good too! Looks like I've found my new go‑to motorcycle mechanic. Highly recommended!

Matthew was punctual, efficient and fast. Even in my best days he took me an afternoon to just get…read morethe oil change....lots of talking. Job was done perfectly and cleanly. Kudos to Matthew

Great service! Very helpful and knowledgeable! Had just what I needed. Thank you, Taggart!read more

It can be intimidating entering an auto shop and a young woman…read more The stigma around women and car knowledge runs deep and we aren't often given the space to receive the knowledge. I for one have a love for cars, but definitely need support when it comes to vehicle education and all that comes with it. Every employee at O'Reilly has been of incredible help. No one has ever batted an eye at a question, and always offers assistance with further inquires or needs. They always have what I need, and thanks to the employees, I have no discomfort or fear walking into a space that is outside of my normal day to day.

Kirk sells the dream like he sells excuses. I want to say Kirk built me a bike but really he built…read moreme a liability. Not only a liability that rarely runs and often leaves me stranded and from day one had a wobble no real builder would have allowed out the door. Both statements Kirk cant dispute because he's aware of the wobble and he's also picked me up twice on the side of the road. I spent 60k cash with Kirk on a FXR build. A build in which he chose to reuse old parts when he charged me for new and even worse had an open check book to get what was right. The bike Kirk built has essentially been torn down and built back up revealing mediocre work that most would call a hack job. Motor, trans and rear wheel way out of alignment. Brand new s&s motor leaks. Once opened up it reveals a caulking job of gasket sealer. Original motor mounts and rubber goods reused. Wheel bearing and neck bearings incorrectly installed or didn't have the knowledge of the correct size to install. The high end Italian calipers he had to have both leak, the wheels were chromed then dremelled out so the bearing would fit. Obviously this isn't the correct way to get an exact fit. This bikes never been over 70 mph safely due to the wobble and incorrect parts. The list goes on and on. I've reached out to Kirk through calls and text both not getting any ownership or support. Sadly this is one of many Kirk Taylor builds that's problematic. I understand growing pains with new builds but I don't get or accept hack work, cutting corners and reused parts from a 1990 Harley Davidson. I would have been good with accountability and ownership. This shop doesn't not possess that. Shitty to run Kirk like this but the reality is the product speaks volumes and all he had to do is communicate with me what he needed or a simple apology that he build me lawn art

I took my chopper there and was fixed right away. Amazing customer service and they get the job…read moredone... highly recommended.

My 2001, 330i BMW coolant light came on. You need to wait 24 hours for a cold engine to refill the…read morecoolant. Being a senior citizen and not knowing what kind of coolant to use, I viewed You tube, Amazon, etc. It's confusing because new BMW's use 50/50. The old ones need 100% coolant. Angel, the sales associate was great. His boss recommended 2 different ones, but Angel recommended the 100%. Being handicapped he placed the coolant in the engine for me. I am blessed that I found Angel. Excellent customer service!

Needed wipers for my car. The Sales Associate spent 25 minutes scouring the store looking for the…read moreright wipers, tested several on my car to make sure she found exactly what I needed, and made sure to get me signed up for the warranty that came with them. Excellent customer service and very helpful. Been here a couple times prior to this visit and they were good, but this service was simply great. The wipers I bought are pricey but you get what you pay for, and I won't have to replace these new ones for quite some time.

If you are clueless about cars... Today, I decided I should…read morebring my (new to me) car in for an oil change before going on a road trip this weekend. I dropped it off and then got a call from Bob the owner saying that my car didn't need an oil change yet and patiently explaining that there that there will be a wrench that appears on my screen when it needs it. I asked him how much I owed him and he said nothing. Because I know nothing about cars, I have gone in many times over the years thinking there's something I need to do and this is not the first (or second or third ... I have lost count) time Bob has sent me home without taking advantage of my ignorance and without charging me anything. I LOVE S&N!!!

Best Mechanic ever. Great and fast service! Bob is…read moretrustworthy, experienced and professional. No wonder they have been in business for over 25 years. I live in Fairfax and I am so happy to be able to support a local business.

I needed some help and Oscar was the best! He offered to help me find the right windshield washer…read morefluid and then even put it in my car. Excellent and gracious service!

Whoever is in charge of hiring at this specific location deserves kudos because every time I go in,…read morethe associates there are always friendly, knowledgeable and genuinely helpful. Their inventory system is vey well organized and I strongly suggest you give them your number to help track your purchases; they don't send solicitous emails, and it helps to keep track of purchases so you can see what you got last time. This helped me out of a jam when I went in recently, and Leo and his assistant manager were specially helpful with my problem. Leo went above and beyond helping me to put in a new battery, with a good natured smile and positive attitude. Everything about the employees makes me want to keep going back here instead of other places.