Unfortunately there is no lower rating than 1 star. This story is so ridiculous it sounds made up, but it's not.. This dealer has the worst customer service I have ever witnessed. I took my bike in for 12k service and also told them to look the bike over to make sure there is nothing wrong with it since I have a full warranty still. They took the bike in, called me 4-5 days later and said bike was done and everything was fine except some emissions hose that was cracked that I should replace (only like 20 extra bucks plus install). I said OK to do it, but they had to order it and it would take 7 days. I decided to leave the bike there that time. I called 7 days after and asked if they had gotten that hose, the guy told me it was on back order for another 7 days. I said OK, I'll just come and get it the next day and bring it back when they get the hose. They said fine and to come get it. I went to pick it up the next day with a ride there, paid for the service ($827, yikes..). The guy tells me to meet him in back and he'll get the bike. So I went to the back and waited around for 20 minutes and no one is showing up. Finally some guy comes out and tells me he forgot to tell the service guys yesterday that I was picking up the bike today and that it wasn't ready. He said it would take another 45 mins to an hour. I was pissed since I had to get back to work but had no choice. I was cool to them and said no worries, I'll go to lunch and come back in an hour. So, went to lunch, came back an hour and 20 mins later. I still had to wait another 35-40 minutes.. Finally got the damn bike and rode it home. The first time I took out the bike after that was a few days later on a Saturday. I rode for about half hour and got stuck in stop and go traffic, my bike overheated suddenly and all my coolant explode out underneath. I switched it off, pushed to side and called Hattar immediately. Told them what happened, etc.. They sent out their guy to pick up the bike and me (1.5 - 2 hours later). So, Saturday ruined and I was without a bike Sunday and Monday and Tuesday (closed Sun/Mon). They call me following Tuesday and tell me it's all fixed that they had pinched a hose when they put the bike back together which is what caused the issue. The guy was like "OK you can come pick it up". I told him OK, but that I was very annoyed that I just spent $827 and that this happened, ruined my Saturday and left me without a bike for an additional 3 days at least. Not to mention what could have happened if this would have happened in a high speed turn or something.. I told him I wanted some sort of refund in that service fee. He basically said no and all he could do is deliver the bike to me free of charge. I said that meant nothing to me and I need to talk to a higher up. He gave me the name of the service manager (Michael) who is impossible to get a hold of. I tried calling Michael few times next few days and he's never there. So, I called and asked for general manager (Jim M.). I told him the whole story and he actually seemed empathetic to the situation, apologized and said he would talk to Michael and they would call me in a few days. I let 5 days pass, no call.. I called Jim again asking what was up, he said he'll email Michael again to call me. I waited a whole week this time, no one calls. I tried calling Michael again, again he's not there. Clearly at this point it's obvious they could care less about customer service and just wanted me to go away. I call Jim yet again, stating that I'm very annoyed that no one is calling me and it's been 2 weeks. He apologized again and said he was texting Michael as we spoke and he actually asked me what I was looking for in this whole thing. Seriously? After all that? I told him I wanted some refund on $827 for bringing in a bike in perfect working condition, having them break it, ruining a whole Saturday for me, possibly damaging my bike and leaving me without a bike for 4 days (mind you it's ~$200/day bike rental in Bay Area). Michael called me back hour later, apologized and said he had been busy.. Really?? 2 weeks of this and you're a service manager? Where's the customer service? Anyways, he said he was sorry but he felt they did everything they could to fix the situation and he couldn't give a refund. He said I still owed $86 for the hose repair which he would deduct. I told him this should have been under warranty and they said initially it would be submitted? He wasn't even aware of this, so this is either incompetence or deceit. He offered nothing else and I had them deliver the bike few days later. Nothing makes sense here, why did Jim initially say he was going to do something, jerk me around for more than 2 weeks and then not do anything? Needless to say, never going back (I was a former customer) and I'm going to write complaint letters to Triumph USA, several state consumer agencies and am looking into legal options. Nice customer service Hattar... read more

Why does Hattar have so many positive reviews? Because most negative reviews are deleted. My review below got deleted 6 times already and I've noticed one other negative one got removed as well - I will keep re-posting every day: Hattar has horrilbe customer service, period. I took my bike in for 12k service and also told them to look the bike over to make sure there is nothing wrong with it since I have a full warranty still. They took the bike in, called me 4-5 days later and said bike was done and everything was fine except some emissions hose that was cracked that I should replace ($20 extra plus install). I said OK do it, they had to order it and it would take 7 days. I called 7 days after and asked if they had gotten that hose, the guy told me it was on back order for another 7 days. I said OK, I'll just come and get it the next day and bring it back when they get the hose. They said fine and to come get it. I went to pick it up the next day with a ride there, paid for the service ($827, yikes..). The guy tells me to meet him in back and he'll get the bike. So I went to the back and waited around for 20 minutes and no one is showing up. Finally some guy comes out and tells me he forgot to tell the service guys yesterday that I was picking up the bike today and that it wasn't ready. He said it would take another 45 mins to an hour. I was pissed since I had to get back to work but had no choice. I was cool to them and said no worries, I'll go to lunch and come back in an hour. So, went to lunch, came back an hour and 20 mins later. I still had to wait another 35-40 minutes.. Finally got the damn bike and rode it home. The first time I took out the bike after that was a few days later on a Saturday. I rode for about half hour and got stuck in stop and go traffic, my bike overheated suddenly and all my coolant explode out underneath. I switched it off, pushed to side and called Hattar immediately. Told them what happened, etc.. They sent out their guy to pick up the bike and me (1.5 - 2 hours later). So, Saturday ruined and I was without a bike Sunday and Monday and Tuesday (closed Sun/Mon). They call me following Tuesday and tell me it's all fixed that they had pinched a hose when they put the bike back together which is what caused the issue. The guy was like "OK you can come pick it up". I told him OK, but that I was very annoyed that I just spent $827 and that this happened, ruined my Saturday and left me without a bike for an additional 3 days at least. Not to mention what could have happened if this would have happened in a high speed turn or something.. I told him I wanted some sort of refund in that service fee. He basically said no and all he could do is deliver the bike to me free of charge. I said that meant nothing to me and I need to talk to a higher up. He gave me the name of the service manager (Michael) who is impossible to get a hold of. I tried calling Michael few times next few days and he's never there. So, I called and asked for general manager (Jim M.). I told him the whole story and he actually seemed empathetic to the situation, apologized and said he would talk to Michael and they would call me in a few days. I let 5 days pass, no call.. I called Jim again asking what was up, he said he'll email Michael again to call me. I waited a whole week this time, no one calls. I tried calling Michael again, again he's not there. Clearly at this point it's obvious they could care less about customer service and just wanted me to go away. I call Jim yet again, stating that I'm very annoyed that no one is calling me and it's been 2 weeks. He apologized again and said he was texting Michael as we spoke and he actually asked me what I was looking for in this whole thing. Seriously? After all that? I told him I wanted some refund on $827 for bringing in a bike in perfect working condition, having them break it, ruining a whole Saturday for me, possibly damaging my bike and leaving me without a bike for 4 days (mind you it's ~$200/day bike rental in Bay Area). Michael called me back hour later, apologized and said he had been busy.. Really?? 2 weeks of this and you're a service manager? Anyways, he said he was sorry but he felt they did everything they could to fix the situation and he coulnd't give a refund. He said I still owed $86 for the hose repair which he would deduct. I told him this should have been under warranty and they said initially it would be submitted? He wasn't even aware of this, so this is either incompetence or deceit. He offered nothing else and I had them delive the bike few days later. Nothing makes sense here, why did Jim initially say he was going to do something, jerk me around for more than 2 weeks and then not do anyhting? Needless to say, never going back (I was a former customer) and I'm going to write complaint letters to Triumph USA, several state consumer agencies and am looking into legal options. Nice customer service Hattar.. read more

Why does Hattar have so many positive reviews? Because most negative reviews are deleted. My review below got deleted 7 times already and I've noticed one other negative one got removed as well - I will keep re-posting every day: Hattar has horrilbe customer service, period. I took my bike in for 12k service and also told them to look the bike over to make sure there is nothing wrong with it since I have a full warranty still. They took the bike in, called me 4-5 days later and said bike was done and everything was fine except some emissions hose that was cracked that I should replace ($20 extra plus install). I said OK do it, they had to order it and it would take 7 days. I called 7 days after and asked if they had gotten that hose, the guy told me it was on back order for another 7 days. I said OK, I'll just come and get it the next day and bring it back when they get the hose. They said fine and to come get it. I went to pick it up the next day with a ride there, paid for the service ($827, yikes..). The guy tells me to meet him in back and he'll get the bike. So I went to the back and waited around for 20 minutes and no one is showing up. Finally some guy comes out and tells me he forgot to tell the service guys yesterday that I was picking up the bike today and that it wasn't ready. He said it would take another 45 mins to an hour. I was pissed since I had to get back to work but had no choice. I was cool to them and said no worries, I'll go to lunch and come back in an hour. So, went to lunch, came back an hour and 20 mins later. I still had to wait another 35-40 minutes.. Finally got the damn bike and rode it home. The first time I took out the bike after that was a few days later on a Saturday. I rode for about half hour and got stuck in stop and go traffic, my bike overheated suddenly and all my coolant explode out underneath. I switched it off, pushed to side and called Hattar immediately. Told them what happened, etc.. They sent out their guy to pick up the bike and me (1.5 - 2 hours later). So, Saturday ruined and I was without a bike Sunday and Monday and Tuesday (closed Sun/Mon). They call me following Tuesday and tell me it's all fixed that they had pinched a hose when they put the bike back together which is what caused the issue. The guy was like "OK you can come pick it up". I told him OK, but that I was very annoyed that I just spent $827 and that this happened, ruined my Saturday and left me without a bike for an additional 3 days at least. Not to mention what could have happened if this would have happened in a high speed turn or something.. I told him I wanted some sort of refund in that service fee. He basically said no and all he could do is deliver the bike to me free of charge. I said that meant nothing to me and I need to talk to a higher up. He gave me the name of the service manager (Michael) who is impossible to get a hold of. I tried calling Michael few times next few days and he's never there. So, I called and asked for general manager (Jim M.). I told him the whole story and he actually seemed empathetic to the situation, apologized and said he would talk to Michael and they would call me in a few days. I let 5 days pass, no call.. I called Jim again asking what was up, he said he'll email Michael again to call me. I waited a whole week this time, no one calls. I tried calling Michael again, again he's not there. Clearly at this point it's obvious they could care less about customer service and just wanted me to go away. I call Jim yet again, stating that I'm very annoyed that no one is calling me and it's been 2 weeks. He apologized again and said he was texting Michael as we spoke and he actually asked me what I was looking for in this whole thing. Seriously? After all that? I told him I wanted some refund on $827 for bringing in a bike in perfect working condition, having them break it, ruining a whole Saturday for me, possibly damaging my bike and leaving me without a bike for 4 days (mind you it's ~$200/day bike rental in Bay Area). Michael called me back hour later, apologized and said he had been busy.. Really?? 2 weeks of this and you're a service manager? Anyways, he said he was sorry but he felt they did everything they could to fix the situation and he coulnd't give a refund. He said I still owed $86 for the hose repair which he would deduct. I told him this should have been under warranty and they said initially it would be submitted? He wasn't even aware of this, so this is either incompetence or deceit. He offered nothing else and I had them delive the bike few days later. Nothing makes sense here, why did Jim initially say he was going to do something, jerk me around for more than 2 weeks and then not do anyhting? Needless to say, never going back (I was a former customer) and I'm going to write complaint letters to Triumph USA, several state consumer agencies and am looking into legal options. Nice customer service Hattar.. read more

Why does Hattar have so many positive reviews? Because most negative reviews are deleted. My review below got deleted 10 times already and I've noticed several other negative ones got removed - I will keep re-posting every day: Hattar has horrilbe customer service, period. I took my bike in for 12k service and also told them to look the bike over to make sure there is nothing wrong with it since I have a full warranty still. They took the bike in, called me 4-5 days later and said bike was done and everything was fine except some emissions hose that was cracked that I should replace ($20 extra plus install). I said OK do it, they had to order it and it would take 7 days. I called 7 days after and asked if they had gotten that hose, the guy told me it was on back order for another 7 days. I said OK, I'll just come and get it the next day and bring it back when they get the hose. They said fine and to come get it. I went to pick it up the next day with a ride there, paid for the service ($827, yikes..). The guy tells me to meet him in back and he'll get the bike. So I went to the back and waited around for 20 minutes and no one is showing up. Finally some guy comes out and tells me he forgot to tell the service guys yesterday that I was picking up the bike today and that it wasn't ready. He said it would take another 45 mins to an hour. I was pissed since I had to get back to work but had no choice. I was cool to them and said no worries, I'll go to lunch and come back in an hour. So, went to lunch, came back an hour and 20 mins later. I still had to wait another 35-40 minutes.. Finally got the damn bike and rode it home. The first time I took out the bike after that was a few days later on a Saturday. I rode for about half hour and got stuck in stop and go traffic, my bike overheated suddenly and all my coolant explode out underneath. I switched it off, pushed to side and called Hattar immediately. Told them what happened, etc.. They sent out their guy to pick up the bike and me (1.5 - 2 hours later). So, Saturday ruined and I was without a bike Sunday and Monday and Tuesday (closed Sun/Mon). They call me following Tuesday and tell me it's all fixed that they had pinched a hose when they put the bike back together which is what caused the issue. The guy was like "OK you can come pick it up". I told him OK, but that I was very annoyed that I just spent $827 and that this happened, ruined my Saturday and left me without a bike for an additional 3 days at least. Not to mention what could have happened if this would have happened in a high speed turn or something.. I told him I wanted some sort of refund in that service fee. He basically said no and all he could do is deliver the bike to me free of charge. I said that meant nothing to me and I need to talk to a higher up. He gave me the name of the service manager (Michael) who is impossible to get a hold of. I tried calling Michael few times next few days and he's never there. So, I called and asked for general manager (Jim M.). I told him the whole story and he actually seemed empathetic to the situation, apologized and said he would talk to Michael and they would call me in a few days. I let 5 days pass, no call.. I called Jim again asking what was up, he said he'll email Michael again to call me. I waited a whole week this time, no one calls. I tried calling Michael again, again he's not there. Clearly at this point it's obvious they could care less about customer service and just wanted me to go away. I call Jim yet again, stating that I'm very annoyed that no one is calling me and it's been 2 weeks. He apologized again and said he was texting Michael as we spoke and he actually asked me what I was looking for in this whole thing. Seriously? After all that? I told him I wanted some refund on $827 for bringing in a bike in perfect working condition, having them break it, ruining a whole Saturday for me, possibly damaging my bike and leaving me without a bike for 4 days (mind you it's ~$200/day bike rental in Bay Area). Michael called me back hour later, apologized and said he had been busy.. Really?? 2 weeks of this and you're a service manager? Anyways, he said he was sorry but he felt they did everything they could to fix the situation and he coulnd't give a refund. He said I still owed $86 for the hose repair which he would deduct. I told him this should have been under warranty and they said initially it would be submitted? He wasn't even aware of this, so this is either incompetence or deceit. He offered nothing else and I had them delive the bike few days later. Nothing makes sense here, why did Jim initially say he was going to do something, jerk me around for more than 2 weeks and then not do anyhting? Needless to say, never going back (I was a former customer) and I'm going to write complaint letters to Triumph USA, several state consumer agencies and am looking into legal options. Nice customer service Hattar.. read more

Why does Hattar have so many positive reviews? Because most negative reviews are deleted. My review below got deleted 11 times already and I've noticed several other negative ones got removed - I will keep re-posting every day: Hattar has horrilbe customer service, period. I took my bike in for 12k service and also told them to look the bike over to make sure there is nothing wrong with it since I have a full warranty still. They took the bike in, called me 4-5 days later and said bike was done and everything was fine except some emissions hose that was cracked that I should replace ($20 extra plus install). I said OK do it, they had to order it and it would take 7 days. I called 7 days after and asked if they had gotten that hose, the guy told me it was on back order for another 7 days. I said OK, I'll just come and get it the next day and bring it back when they get the hose. They said fine and to come get it. I went to pick it up the next day with a ride there, paid for the service ($827, yikes..). The guy tells me to meet him in back and he'll get the bike. So I went to the back and waited around for 20 minutes and no one is showing up. Finally some guy comes out and tells me he forgot to tell the service guys yesterday that I was picking up the bike today and that it wasn't ready. He said it would take another 45 mins to an hour. I was pissed since I had to get back to work but had no choice. I was cool to them and said no worries, I'll go to lunch and come back in an hour. So, went to lunch, came back an hour and 20 mins later. I still had to wait another 35-40 minutes.. Finally got the damn bike and rode it home. The first time I took out the bike after that was a few days later on a Saturday. I rode for about half hour and got stuck in stop and go traffic, my bike overheated suddenly and all my coolant explode out underneath. I switched it off, pushed to side and called Hattar immediately. Told them what happened, etc.. They sent out their guy to pick up the bike and me (1.5 - 2 hours later). So, Saturday ruined and I was without a bike Sunday and Monday and Tuesday (closed Sun/Mon). They call me following Tuesday and tell me it's all fixed that they had pinched a hose when they put the bike back together which is what caused the issue. The guy was like "OK you can come pick it up". I told him OK, but that I was very annoyed that I just spent $827 and that this happened, ruined my Saturday and left me without a bike for an additional 3 days at least. Not to mention what could have happened if this would have happened in a high speed turn or something.. I told him I wanted some sort of refund in that service fee. He basically said no and all he could do is deliver the bike to me free of charge. I said that meant nothing to me and I need to talk to a higher up. He gave me the name of the service manager (Michael) who is impossible to get a hold of. I tried calling Michael few times next few days and he's never there. So, I called and asked for general manager (Jim M.). I told him the whole story and he actually seemed empathetic to the situation, apologized and said he would talk to Michael and they would call me in a few days. I let 5 days pass, no call.. I called Jim again asking what was up, he said he'll email Michael again to call me. I waited a whole week this time, no one calls. I tried calling Michael again, again he's not there. Clearly at this point it's obvious they could care less about customer service and just wanted me to go away. I call Jim yet again, stating that I'm very annoyed that no one is calling me and it's been 2 weeks. He apologized again and said he was texting Michael as we spoke and he actually asked me what I was looking for in this whole thing. Seriously? After all that? I told him I wanted some refund on $827 for bringing in a bike in perfect working condition, having them break it, ruining a whole Saturday for me, possibly damaging my bike and leaving me without a bike for 4 days (mind you it's ~$200/day bike rental in Bay Area). Michael called me back hour later, apologized and said he had been busy.. Really?? 2 weeks of this and you're a service manager? Anyways, he said he was sorry but he felt they did everything they could to fix the situation and he coulnd't give a refund. He said I still owed $86 for the hose repair which he would deduct. I told him this should have been under warranty and they said initially it would be submitted? He wasn't even aware of this, so this is either incompetence or deceit. He offered nothing else and I had them delive the bike few days later. Nothing makes sense here, why did Jim initially say he was going to do something, jerk me around for more than 2 weeks and then not do anyhting? Needless to say, never going back (I was a former customer) and I'm going to write complaint letters to Triumph USA, several state consumer agencies and am looking into legal options. Nice customer service Hattar.. read more

Why does Hattar have so many positive reviews? Because most negative reviews are deleted. My review below got deleted 12 times already and I've noticed several other negative ones got removed - I will keep re-posting every day: Hattar has horrilbe customer service, period. I took my bike in for 12k service and also told them to look the bike over to make sure there is nothing wrong with it since I have a full warranty still. They took the bike in, called me 4-5 days later and said bike was done and everything was fine except some emissions hose that was cracked that I should replace ($20 extra plus install). I said OK do it, they had to order it and it would take 7 days. I called 7 days after and asked if they had gotten that hose, the guy told me it was on back order for another 7 days. I said OK, I'll just come and get it the next day and bring it back when they get the hose. They said fine and to come get it. I went to pick it up the next day with a ride there, paid for the service ($827, yikes..). The guy tells me to meet him in back and he'll get the bike. So I went to the back and waited around for 20 minutes and no one is showing up. Finally some guy comes out and tells me he forgot to tell the service guys yesterday that I was picking up the bike today and that it wasn't ready. He said it would take another 45 mins to an hour. I was pissed since I had to get back to work but had no choice. I was cool to them and said no worries, I'll go to lunch and come back in an hour. So, went to lunch, came back an hour and 20 mins later. I still had to wait another 35-40 minutes.. Finally got the damn bike and rode it home. The first time I took out the bike after that was a few days later on a Saturday. I rode for about half hour and got stuck in stop and go traffic, my bike overheated suddenly and all my coolant explode out underneath. I switched it off, pushed to side and called Hattar immediately. Told them what happened, etc.. They sent out their guy to pick up the bike and me (1.5 - 2 hours later). So, Saturday ruined and I was without a bike Sunday and Monday and Tuesday (closed Sun/Mon). They call me following Tuesday and tell me it's all fixed that they had pinched a hose when they put the bike back together which is what caused the issue. The guy was like "OK you can come pick it up". I told him OK, but that I was very annoyed that I just spent $827 and that this happened, ruined my Saturday and left me without a bike for an additional 3 days at least. Not to mention what could have happened if this would have happened in a high speed turn or something.. I told him I wanted some sort of refund in that service fee. He basically said no and all he could do is deliver the bike to me free of charge. I said that meant nothing to me and I need to talk to a higher up. He gave me the name of the service manager (Michael) who is impossible to get a hold of. I tried calling Michael few times next few days and he's never there. So, I called and asked for general manager (Jim M.). I told him the whole story and he actually seemed empathetic to the situation, apologized and said he would talk to Michael and they would call me in a few days. I let 5 days pass, no call.. I called Jim again asking what was up, he said he'll email Michael again to call me. I waited a whole week this time, no one calls. I tried calling Michael again, again he's not there. Clearly at this point it's obvious they could care less about customer service and just wanted me to go away. I call Jim yet again, stating that I'm very annoyed that no one is calling me and it's been 2 weeks. He apologized again and said he was texting Michael as we spoke and he actually asked me what I was looking for in this whole thing. Seriously? After all that? I told him I wanted some refund on $827 for bringing in a bike in perfect working condition, having them break it, ruining a whole Saturday for me, possibly damaging my bike and leaving me without a bike for 4 days (mind you it's ~$200/day bike rental in Bay Area). Michael called me back hour later, apologized and said he had been busy.. Really?? 2 weeks of this and you're a service manager? Anyways, he said he was sorry but he felt they did everything they could to fix the situation and he coulnd't give a refund. He said I still owed $86 for the hose repair which he would deduct. I told him this should have been under warranty and they said initially it would be submitted? He wasn't even aware of this, so this is either incompetence or deceit. He offered nothing else and I had them delive the bike few days later. Nothing makes sense here, why did Jim initially say he was going to do something, jerk me around for more than 2 weeks and then not do anyhting? Needless to say, never going back (I was a former customer) and I'm going to write complaint letters to Triumph USA, several state consumer agencies and am looking into legal options. Nice customer service Hattar.. read more

Why does Hattar have so many positive reviews? Because most negative reviews are deleted. My review below got deleted 8 times already and I've noticed several other negative ones got removed - I will keep re-posting every day: Hattar has horrilbe customer service, period. I took my bike in for 12k service and also told them to look the bike over to make sure there is nothing wrong with it since I have a full warranty still. They took the bike in, called me 4-5 days later and said bike was done and everything was fine except some emissions hose that was cracked that I should replace ($20 extra plus install). I said OK do it, they had to order it and it would take 7 days. I called 7 days after and asked if they had gotten that hose, the guy told me it was on back order for another 7 days. I said OK, I'll just come and get it the next day and bring it back when they get the hose. They said fine and to come get it. I went to pick it up the next day with a ride there, paid for the service ($827, yikes..). The guy tells me to meet him in back and he'll get the bike. So I went to the back and waited around for 20 minutes and no one is showing up. Finally some guy comes out and tells me he forgot to tell the service guys yesterday that I was picking up the bike today and that it wasn't ready. He said it would take another 45 mins to an hour. I was pissed since I had to get back to work but had no choice. I was cool to them and said no worries, I'll go to lunch and come back in an hour. So, went to lunch, came back an hour and 20 mins later. I still had to wait another 35-40 minutes.. Finally got the damn bike and rode it home. The first time I took out the bike after that was a few days later on a Saturday. I rode for about half hour and got stuck in stop and go traffic, my bike overheated suddenly and all my coolant explode out underneath. I switched it off, pushed to side and called Hattar immediately. Told them what happened, etc.. They sent out their guy to pick up the bike and me (1.5 - 2 hours later). So, Saturday ruined and I was without a bike Sunday and Monday and Tuesday (closed Sun/Mon). They call me following Tuesday and tell me it's all fixed that they had pinched a hose when they put the bike back together which is what caused the issue. The guy was like "OK you can come pick it up". I told him OK, but that I was very annoyed that I just spent $827 and that this happened, ruined my Saturday and left me without a bike for an additional 3 days at least. Not to mention what could have happened if this would have happened in a high speed turn or something.. I told him I wanted some sort of refund in that service fee. He basically said no and all he could do is deliver the bike to me free of charge. I said that meant nothing to me and I need to talk to a higher up. He gave me the name of the service manager (Michael) who is impossible to get a hold of. I tried calling Michael few times next few days and he's never there. So, I called and asked for general manager (Jim M.). I told him the whole story and he actually seemed empathetic to the situation, apologized and said he would talk to Michael and they would call me in a few days. I let 5 days pass, no call.. I called Jim again asking what was up, he said he'll email Michael again to call me. I waited a whole week this time, no one calls. I tried calling Michael again, again he's not there. Clearly at this point it's obvious they could care less about customer service and just wanted me to go away. I call Jim yet again, stating that I'm very annoyed that no one is calling me and it's been 2 weeks. He apologized again and said he was texting Michael as we spoke and he actually asked me what I was looking for in this whole thing. Seriously? After all that? I told him I wanted some refund on $827 for bringing in a bike in perfect working condition, having them break it, ruining a whole Saturday for me, possibly damaging my bike and leaving me without a bike for 4 days (mind you it's ~$200/day bike rental in Bay Area). Michael called me back hour later, apologized and said he had been busy.. Really?? 2 weeks of this and you're a service manager? Anyways, he said he was sorry but he felt they did everything they could to fix the situation and he coulnd't give a refund. He said I still owed $86 for the hose repair which he would deduct. I told him this should have been under warranty and they said initially it would be submitted? He wasn't even aware of this, so this is either incompetence or deceit. He offered nothing else and I had them delive the bike few days later. Nothing makes sense here, why did Jim initially say he was going to do something, jerk me around for more than 2 weeks and then not do anyhting? Needless to say, never going back (I was a former customer) and I'm going to write complaint letters to Triumph USA, several state consumer agencies and am looking into legal options. Nice customer service Hattar.. read more

Why does Hattar have so many positive reviews? Because most negative reviews are deleted. My review below got deleted 9 times already and I've noticed several other negative ones got removed - I will keep re-posting every day: Hattar has horrilbe customer service, period. I took my bike in for 12k service and also told them to look the bike over to make sure there is nothing wrong with it since I have a full warranty still. They took the bike in, called me 4-5 days later and said bike was done and everything was fine except some emissions hose that was cracked that I should replace ($20 extra plus install). I said OK do it, they had to order it and it would take 7 days. I called 7 days after and asked if they had gotten that hose, the guy told me it was on back order for another 7 days. I said OK, I'll just come and get it the next day and bring it back when they get the hose. They said fine and to come get it. I went to pick it up the next day with a ride there, paid for the service ($827, yikes..). The guy tells me to meet him in back and he'll get the bike. So I went to the back and waited around for 20 minutes and no one is showing up. Finally some guy comes out and tells me he forgot to tell the service guys yesterday that I was picking up the bike today and that it wasn't ready. He said it would take another 45 mins to an hour. I was pissed since I had to get back to work but had no choice. I was cool to them and said no worries, I'll go to lunch and come back in an hour. So, went to lunch, came back an hour and 20 mins later. I still had to wait another 35-40 minutes.. Finally got the damn bike and rode it home. The first time I took out the bike after that was a few days later on a Saturday. I rode for about half hour and got stuck in stop and go traffic, my bike overheated suddenly and all my coolant explode out underneath. I switched it off, pushed to side and called Hattar immediately. Told them what happened, etc.. They sent out their guy to pick up the bike and me (1.5 - 2 hours later). So, Saturday ruined and I was without a bike Sunday and Monday and Tuesday (closed Sun/Mon). They call me following Tuesday and tell me it's all fixed that they had pinched a hose when they put the bike back together which is what caused the issue. The guy was like "OK you can come pick it up". I told him OK, but that I was very annoyed that I just spent $827 and that this happened, ruined my Saturday and left me without a bike for an additional 3 days at least. Not to mention what could have happened if this would have happened in a high speed turn or something.. I told him I wanted some sort of refund in that service fee. He basically said no and all he could do is deliver the bike to me free of charge. I said that meant nothing to me and I need to talk to a higher up. He gave me the name of the service manager (Michael) who is impossible to get a hold of. I tried calling Michael few times next few days and he's never there. So, I called and asked for general manager (Jim M.). I told him the whole story and he actually seemed empathetic to the situation, apologized and said he would talk to Michael and they would call me in a few days. I let 5 days pass, no call.. I called Jim again asking what was up, he said he'll email Michael again to call me. I waited a whole week this time, no one calls. I tried calling Michael again, again he's not there. Clearly at this point it's obvious they could care less about customer service and just wanted me to go away. I call Jim yet again, stating that I'm very annoyed that no one is calling me and it's been 2 weeks. He apologized again and said he was texting Michael as we spoke and he actually asked me what I was looking for in this whole thing. Seriously? After all that? I told him I wanted some refund on $827 for bringing in a bike in perfect working condition, having them break it, ruining a whole Saturday for me, possibly damaging my bike and leaving me without a bike for 4 days (mind you it's ~$200/day bike rental in Bay Area). Michael called me back hour later, apologized and said he had been busy.. Really?? 2 weeks of this and you're a service manager? Anyways, he said he was sorry but he felt they did everything they could to fix the situation and he coulnd't give a refund. He said I still owed $86 for the hose repair which he would deduct. I told him this should have been under warranty and they said initially it would be submitted? He wasn't even aware of this, so this is either incompetence or deceit. He offered nothing else and I had them delive the bike few days later. Nothing makes sense here, why did Jim initially say he was going to do something, jerk me around for more than 2 weeks and then not do anyhting? Needless to say, never going back (I was a former customer) and I'm going to write complaint letters to Triumph USA, several state consumer agencies and am looking into legal options. Nice customer service Hattar.. read more