Gina is very responsive despite a busy time of year for most during the holidays. With her…read morecreativity and quick thinking, she helped solve my problem with my plantation shutters and saved me quite a bit of $$$ which I so appreciated. I didn't really want to replace my shutters, but just needed some privacy so she referred me to someone who could modify some features on my shutters. Problem solved in less than a week right after New Years which felt like a great start to the year for me! Her genuine nature to help really shows!

TLDR: Future customers should be aware that if they are seeking multiple bids, conducting extensive…read moreresearch, or using modern tools to help evaluate design options, their experience may differ from what they expect from other vendors. During our consultation, I felt uncomfortable with how defensive the conversation became when we discussed obtaining multiple bids and comparing options. For a project of this size (34+ windows), I believe it's reasonable for homeowners to ask detailed questions, compare vendors, and carefully evaluate products, pricing, and installation approaches before making a decision. Rather than helping us understand the differences between available options, the conversation felt increasingly tense and dismissive, particularly when discussing our use of AI generated visuals to help refine the design direction we are trying to achieve. After scheduling a consultation, Gina later that same day decided not to take on the project, which is certainly her prerogative, and I appreciate that she communicated that before any work began. That said, the experience left me with the impression that questions, comparison shopping, and our personal decision making process were viewed negatively rather than as a normal part of a significant home investment. Future customers should be aware that if they are seeking multiple bids, conducting extensive research, or using modern tools to help evaluate design options, their experience may differ from what they expect from other vendors.

Although I don't usually leave reviews, I must say that " House of Blinds " has done an amazing…read morejob, follow up, and replacement on my window shades. Through no fault of their own, there was a manufacturing defect in my original window shades with them. Christopher, at House of Blinds, was in total communication with me from start to finish for solutions. He sent to me the color swatches to choose, size of honeycomb blinds to approve, and rushed an installation date for me. The courtesy and professionalism of the crew was fantastic. They arrived on the date and scheduled time as promised. Plus, they put on " booties" over their shoes so as to keep my floors free of dirt. And, the blinds look fantastic and are easy to use. My experience with this business has been stellar. Above and beyond! THANK YOU House of Blinds! TC

I am very happy with the service I received from House of Blinds and the beauty and quality of the…read moreHunter Douglas Designer Screen Roller blind recently installed in my kitchen. I have a very large window and the measurements and installation were perfect. Everything went beyond my expectations. I did run into a problem when I tried to register my blind with Hunter Douglas. The registration number was not being accepted. I called House of Blinds, and I think it was Jacqueline who contacted Hunter Douglas directly and got my product registered. This is the third time (prior homes) I have hired House of Blinds to do window treatments for me. I highly recommend them.

Entire process was excellent from the initial selection process to the 2 installation appointments.read more

If I could put "zero" stars , I would. We needed shades for our 3 skylights.There were so many…read moreissues that is simply unbelievable. Here they are: 1. The time frame of one month that we were given turned into 2 and half months. 2. Nowhere on the order was noted that we have a high ceiling, the same person who did measurement came to install and realized that he needs a large ladder that was in a big truck which was in the accident the day before. 3. He left and came back in a few hours and was able to fit a big ladder into smaller truck. 4. It took him a long time to learn how the system works, basically he read the manual here saying that he never installed that particular system. It took him 3 hours and he still has not finished installing even one skylight. 5. When I called Ed, he tried to blame me for not being sympathetic to the fact that car was in the accident (instead of apologizing to me for NOT rescheduling the appointment and training his technicians on how to install the system that was ordered by his company's representative) , he interrupted me very often and finally said that I acted hostile. Talking about great customer skills from the owner. 5. The installer came again, spent another 3 hours (total of 7 hours for 2 days instead of 2.5 that was promised). When he left, there were screws on the floor, plaster, and the bottle water half filled. Everything was super unprofessional and do yourself a favor to take your business somewhere else.

Our old sliding screen doors were worn out after 15 years. We wanted newer design and technology…read more We called South County and Steen came out and talked to us. Two weeks later we got the entry sliders we wanted. He installed it and adjusted my front doors as well. His service was excellent. I believe that we got quality doors with excellent value. He even customized them since I am disabled.

Steve has been most accommodating and responsive. We managed to damage the screen and he was prompt…read morein coming to repair it. it. I would highly recommend the company.

We just had our blinds installed and could not be happier. Joanne was my first point of contact…read more She listened to my needs and recommending fabric and functionality. My room look upgraded and elevated! I was hesitant about the motorized functionality, but am so happy I did! Joann was right! Rogelio was our installer. He was a true professional. Fast, efficient, and explained how everything wroked in the end. The prices very better than all the other competitors. We had A-blinds do our shutters in our home, and combi at our rentals. We will always go back.

Leo and Josh were extremely helpful in selecting and installing blinds in my home. I would…read morerecommend their services to anyone interested in purchasing new blinds.

Nice folks delivering a hard-to-find service. Fix your blinds instead of replacing them!read more

Tony repaired two of our broken blinds. He is extremely knowledgeable and brings all of the tools…read morehe needs to fix even the most difficult repairs. He really knows what he is doing. It was a pleasure to have him in our home. We will call him again when the need arises. We were very fortunate to find this company. Thank you Tony!

Second time using Shade Store - first time working with Thuy at the Laguna Niguel store. Beyond…read moreexceptional has been our experience both with the product and with the customer service, before and after market. I wonder if bad reviews are mixing up companies? Thuy at LN store was such a pleasure to work with. I thought I knew what I wanted to shade our beach condo, so went in and got samples. I changed my mind, however, and went back curious as to what was state-of-the-art in window shades. Thuy took lots of time walking me through different transparencies and materials, and sent me off with more samples. Her guidance, fashion sense, and product knowledge helped me zero in on the winner. Roller shades for our condo with no valences to block the view was the decision and the shades look magnificent. I chose Shade Store for several reasons. 1. The quality is by far better than the less expensive blinds stores. We have used both for different reasons in different houses. I wanted the best quality for this project and we were willing to pay. 2. The roller motors on Shade Store blinds last more than twice as long without a charge than the less expensive models. The rollers that we purchased are over stairs and I need a long lasting charge. 3. After market customer service from established national company Shade Store has been beyond helpful. We moved into a house with Shade Store rollers and their telephone customer service was able to look up the entire order, match the color so we could order an additional shade, and connect us with a technician to help me re-program the remote control. On 20 year old blinds!!! Unbelievable. And free. Customers for life. Thanks Thuy for all your help! We'll be back to buy more soon. The Shade Store does have occasional sales if that's of interest. Check their showroom out. Highly Recommended!

Disappointing Experience - Poor Communication and Delayed Service…read more We spent $$,$$$ on shades from The Shade Store, trusting that their premium pricing would reflect premium service. Unfortunately, that was not the case. After placing our order, we waited patiently for six weeks for installation. When the installer finally arrived, we were surprised to learn that our shades had not even been delivered to our home, let alone made --something we did not know to expect or were informed of any delays. The installer made a call to clarify the issue, and we were informed that our installation would be pushed back another two weeks once's the shades arrived, making it over eight weeks total from order to completion, if we can't get our shades from another vendor sooner. I contacted our representative, Vicky, who assured me that someone from customer service or management would call back to discuss options. No one did. I called again the next day, spoke with the same representative, and again was told someone would reach out. Once again...no one called. For a company that charges among the highest prices in the industry, The Shade Store's lack of communication, follow-up, and accountability is extremely disappointing. Delays can happen, but when they're combined with silence and broken promises, it's hard to justify the premium. I expected a higher standard of service and professionalism.

We had a wonderful experience with Custom Wood Shutters and Blinds. The consultation was…read moregreat--very personable and knowledgeable, which made the whole process feel easy and stress-free. Throughout the project, the team kept us updated on the progress, which we really appreciated. Everyone we interacted with was endearing, polite, and genuinely cared about making sure we were happy. The final products are excellent and have completely elevated the look of our home. Highly recommend!

The product is fantastic, but more importantly, the customer service was amazing! Couldn't be…read morehappier with the entire process, from start to finish. I highly recommend the entire team, they were all wonderful to deal with!