We were looking for a cheap and reliable car. We checked out the cars at Cincinnati autohaus and…read moremanaged to find an absolutely perfect car. Well maintained, clean, even all the little bells and whistles still work. It needed a new battery, which they threw in for free. When you buy a cheap used car, it's a gamble. We were grateful that Faleh was upfront about the risks and didn't pull the "used car salesman" stchick.

Faleh and Cincinnati Auto Haus literally saved my life last week. I had a wobbling steering wheel…read moreon a Saturday night at 7 p.m. I was back in Cincinnati for a short visit. Faleh immediately and kindly assessed the situation over the phone and opened the shop on a Saturday night to fix the problem when he realized it could be serious. (although he had a prior engagement and plans with the family) My car issues turned out to be a threaded tire with a worn out belt. If it weren't for Faleh I would have either had to stay another night in Cinci or driven with a damaged tire with detrimental consequences. If you need a car or if you need to get work done on your car, do not think twice. Go straight to this place. Faleh and the team will honestly assess and address the issue. Great service. Reasonable prices. They go out of their way to help if they can. I just can't say enough good things about Faleh and the team at Auto Haus. HONEST Genuine Esperienced Service. Thank you, Thank you, Thank you. Thanks again for everything. And God bless you.

i wouldn't give them 1 star..i bought a car from them. they sale lemons..it had a radiator leak…read more .it had a blown head gasket .paid it off .so it is worthless. donot buy a car here.they rip you off.. this lemon cost me over 4000.they do not care .when it says as is your screwed

car I bought was great people are always super awesomeread more

Long story short: I bought a performance vehicle that ended up having $6,000+ worth of issues,…read morewhich means either the dealership knew about the issues and sold it to me anyway, or, they have a terrible inspection team that somehow missed all of these issues. Neither explanation is the kind of dealership you want when looking for a luxury or performance vehicle. Or any vehicle. So. I bought a car from this dealership less than a month ago. Both Chan and Buzzy were very helpful and serviceable. They both were willing to meet me after hours to help me buy this car. Because I really wanted this car. I am a 34 year old female buying a 397HP manual transmission for the first time. It meant a lot to me. The first day I went to see my car, I noticed the tires were missing chunks. I brought up that the tires were missing chunks, and Buzzy was immediately startled and apologetic. Someone had curbed the car. He had not noticed and he said he would absolutely bring it up to the shop. My boyfriend took a look at the brakes and said the brakes were shot, too. Again, I was told those would also be looked at for safety. We three sat down for awhile and I asked why this car had been on the lot for almost 50 days. It's a 2019, turbocharged Golf R. It's beautiful. I was told, "I don't know." "Okay, well. Why'd the previous owner sell it?" "I don't know." Hm. Well, maybe that's the truth. After some talk, I said yes, I would buy the car, IF the tires and brakes were fixed. Those were the things I had noticed, those were the things I wanted. No one wants to buy a new car with chunks missing out of the tires and also immediately have to drop a couple hundred bucks to get a brake job. The next day when I am prepared to purchase the car, I was told "neither item came back as a safety issue" and they were not fixed. Well, okay. So I asked if they would subtract the cost of those repairs, but they would not. I was told, firmly, regarding the price, "Layla, it's an as-is car." So they wouldn't work with me on price and told me the tires and brakes weren't bad enough to be repaired. I believed that. I believed them. I bought the car. 3 weeks later, I have to take it to a shop because it starts leaking coolant. Leaking coolant means the engine will cook- it is a huge problem. I get a call from the shop where I had dropped it off and they ask if I know about the tires and brakes. I say, "What...about them?" They say, there are literal chunks missing from your tires. The tread is shot. You've got 0/32, 0/32, 3/32, and 3/32. And your brakes, the front brakes are at 20%. The rear brakes? 10%. Great. The two things I had asked for. The exact two things I asked for and was told were not a problem. I would then take the car to the dealership because of the leaking coolant problem, which was a $1,300 fix. While at the dealership, one of the guys tells me the rear differential clutches are stuck together, causing the car to bind up and be stuck in AWD. It's a $3745 fix. Here's the thing. I don't mind about those two insanely expensive fixes. Sometimes you buy a car, and if you can't do your due diligence inspecting it, it's your gamble. I accept that. So I reached out to the dealership, and I was like, "Hey, I'm giving you the benefit of the doubt that you didn't know about the coolant leak, or the clutches, and that all sucks that I was sold such a problematic car and these items were somehow missed in your inspection.....but can we negotiate on the tires and brakes that you told me were not an issue?" I reached out twice. They didn't respond. Nothing. At least a "No" or "No, sorry" would have been nice. Well, not nice. But...something. Unfortunately, I've got $6,500 worth of repairs...And yet, all I wanted, all that I am asking for is help with the tires and brakes. Some sort of negotiation. That's it. Thing is, I realized later than I should really ask for all of it. Because as I was wondering about how there was so much wrong with my car, and how did they not know? And how had it not sold.. It occurred to me: the car I bought is a Volkswagen. Luxury Motor Car Company, their shop, is next to a Volkswagen Service center. Next to, as in, they share a parking lot. I'm pretty sure they knew everything. And if they truly didn't know, then how good is their inspection process? Because the way I see it, there's two options here, and neither are good: either they missed thousands of dollars worth of repairs that my car needed, or they lied to me about it. Not exactly the place I would want to buy a luxury car from.

Bad experience bad cars. Got the run around for two months when I broke down after driving one of…read moretheir cars less than a week. New engine required. Owner is kind and tried. Employees take you for an idiot. Got my $ back and moved on. At least that happened.

I want to commend the staff at Joseph Volkswagen for being the only place that I trust to work on…read moremy car. Whether it's for a routine oil change or more extensive work, I know I am in good hands. The service team is timely, dependable, honest and incredibly kind. This is the only place I will take my car to have work done and I always recommend this location for anyone car shopping. And I feel this way because of the incredible staff and team. On Saturday morning, 5.30.2026 I was preparing to leave for a trip to Chicago and hit a pothole, leaving me with a flat tire. While waiting for AAA, I was in a panic and called the service department. I asked to speak to Reggie Foote as he has previously been extremely helpful. He confirmed that they had the tire in stock and assured me that if I could get the car to him by 11:30 AM, he would have a new tire put on my car. My encounter with AAA turned into quite the debacle as it took them several hours to fail at putting the spare on and then towed my car to Joseph Volkswagen. I arrived VERY close to the 11:30 AM cutoff. Reggie and his team agreed to stay past working hours to make sure the new tire was taken care of so I could get on the road. While waiting, manager Steve Gaddis and customer service rep Betty Jean Southall showed me incredible grace and kindness. After hearing about my ordeal, they offered me lunch and something to drink. From sales to service, the team at Joseph Volkswagen is the BEST and I am incredibly grateful to the kindness that they have shown me - every time I step into the building. I hope they know that they are appreciated and valued because they go above and beyond for their customers.

This has the best ever service department!!! The entire Joseph Volkswagen team has always taken…read moregreat care of me and my little zippy car!! Thank you for consistently amazing service!!

Mr. Dale was excellent! He was kind and patient and installed a light in my car for me--even in the…read morerain. I don't leave yelp reviews--but he was so helpful that he and Auto Zone deserve this 5 star rating!

Outstanding customer service. Timothy helped me find the right bulb for my make and model, checked…read moremy car to make sure that i didn't have any other bulbs out, and helped me replace the bulb. All the staff were warm, friendly, and very helpful.

Great experience visiting the dealership this afternoon. Matt walked me through how to use the…read morecharging station. Very friendly experience and helpful and explained every step of the way.

We've bought all our cars from the Castrucci group and always have had great experiences! Our…read moreexperience at their Jeep Dodge Ram dealership was the same. Any time we have been there they always take care of us. They ask questions to find us the car we are looking for with ease and no hassle. They have a huge inventory, so we can compare different options. We never feel pressured to make a quick decision and are always satisfied when we leave! If you are looking to buy your next Jeep Dodge or Ram, this is where you should go! You won't be disappointed!

There is a new used car lot in Norwood. It's at the light where Fenwick meets Montgomery Road. Near…read moreCVS and across from the ever so popular Indian Mound Cafe. There used to be a car lot there years ago, but this is not the same owner, not the same office, not the same selection of vehicles and most importantly - Not the same reputation! We needed a truck to haul our kayaks in and we had looked around, but couldn't find anything we liked for the amount of money we were hoping to spend. Then we found TMA Auto Sale. They had a great selection of cars and a few trucks. And that's where we found exactly what we were looking for. My husband bought a 2004 Chevy Silverado 1500 there. As of the date of this posting he has had it about 6 months. He still loves it. It runs great and he hasn't had any problems with it at all. Alex and Kellie were great. It was a very laid back atmosphere. We actually had a great time laughing and joking. I don't think I can say that about any other lot I've bought a car from. I know for a fact, that when I need a car I am going to go right back to TMA Auto Sale.

don't trust alex with your money he is very untrustworthy within a month after purchasing a car…read morefrom him my transmission went out i went 3-4 months without a car i am pregnant with 2 small children he did not care once i found someone to replace my transmission alex had the car towed from my home charing me $550 for 1 day of towing i could not understand why he did this i cried for days because i spent thousands for the transmission to go out & to end up with no car luckily i recorded all of our telephone conversations so i will be getting justice in court he is now reselling the same car that is having major problems please go to someone more professional that you can trust with better cars stay away from this money hungry place its not worth it