Marks is a hometown classic, and favorite! I don't think people realize how good this pizza is!! First time being home in two years and marks didn't disappoint! In my opinion it seems they may have made the pizzas there a bit thinner but otherwise it still had that classic marks taste! The pizza is always great and the right cheese to sauce ratio lol, the wings were a bit pricey in my opinion, seeing as wing prices have gone down everywhere.. but other than that 10/10 I will always come to marks until the day I die best pizza hands down read more

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Food is great. We've always had great service except for once when we had the wrong pizza delivered. Having a large party and one pizza was wrong ( of course for the birthday person). With many guests I didn't call until the next day. The manager basically said I should have called during the party I was hosting and have people wait until they delivered a new one a half hour later. Finally got a credit after insisting. read more

I have been going to other pizza [places in Penfield. I had never tried Mark's before. I called in an older to Penfield and Camilla was really sweet and very professional on the phone. She helped me out a lot . The food came right on time I. was told it to arrive . The delivery person was very sweet and looked very professional also. I ordered a pan pizza with a lot of toppings and chicken wings. The order was not just perfect but it was delicious. wings and pizza are perfect. I think I have found a new pizza place for good . Good Job Penfield Marks. Good Job Mark Crane. read more

This is our go-to pizza place. Food is always ready when the online ordering says it will be and they always remember the extra blue cheese we order, which some other locations have a problem doing. We also get our pizza made with thin crust, which I feel they execute really well. Oh yeah, and everything is always super tasty and the staff is great! read more

When they drop your pizza they try to blame it on you! Also- when you complain to management they don't respond!? Well never order there again! read more

Mark's is my favorite pizza place but tonight I tried something new, the chicken bacon ranch pizza. For a large it's $22.05 that's $2.21 per slice & this pizza was terrible because there was absolutely no ranch to be found anywhere. Can't see, smell, feel it taste it so basically it's chicken, bacon and cheese and makes for a dry pizza. Seriously disappointed. read more

Mark's in Penfield-- three things that make this place great: 1) It's Marks! 2) It's in Penfield! and 3) Awesome Food!! If you haven't had Mark's pizza you are in for a whole new experience! read more

We order delivery often for pizza and wings, we thought we would try the subs so we ordered the steak sub and one of them toasted when we received the delivery they were not hot and we live less then a mile away. Both had mayo on them that we did not ask for .They never toasted the one and both were extremely soggy and wet sure make me hunger. read more

I finally made it to the new Mark's Pizzeria Superstore in Penfield and was not disappointed. It's exciting to see everyone buzzing around in the kitchen and the new dining area. They even have outdoor dining for when the weather is nice. The pizza is great as ever. I tried their new Cup N' Char specialty pizza that features the smaller pepperonis that crisp up perfectly and taste delicious. I also appreciate everything that Mark's does for the communities that they do business in by supporting local charities. I highly recommend Mark's if you're in Penfield area and looking for some great food. read more

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I love pizza but find Mark's to be very cheesy, and I don't mean it has a lot of cheese. It's about the same as cafeteria food. Nice building and good and friendly staff. Disappointing taste. read more

This location has given me great service consistently. I live near the Monroe Ave city location and Penfield Mark's blows them out the water! I mainly turn to Mark's for delivery since I work a job where I have limited time or sometimes cannot leave my post at all. They deliver fast and the food is still fresh when I get it. For many years I did not order from Mark's because of bad experiences with the city location but the management at Penfield Mark's has warmed my heart with delicious hot pizza and they are now part of my regular break- time rotation. read more

I definitely don't think this location deserves 1 star, they've always given us good quality pizza and great service. We order from here every few weeks since we live a block away and it was just a few weeks back that my wife and I accidently both called in the same order. The staff and management was extremely gracious about the mixup and even though they had already cooked both orders, insisted we only take and pay for the one order even though it was clearly our mistake. read more

I ordered a pizza a few months ago and it was terrible! Greasy, no taste, and it was very flimsy. I called and told them about it and they gave me a credit. I just ordered my free large pizza yesterday hoping it would be better. It was still very greasy and overcooked that the cheese was cooked into the sauce! I'm sorry to say that I will not be returning to this Penfield Mark's Pizzera again. I will continue to go to the one in West Irondequoit. read more

This is the second time I ordered a pizza from them and I thought the product would be better, but it wasn't. The pizza was dry and the cheese was burnt, both times. When I brought it to the attention of the manager, who was very rude, he gave me all kinds of excuses why the pizza was so lousy. Instead of telling customers why the pizza was so bad, maybe they should improve the product so customers will return. If you want a better pizza try any one of their competitors. I'm giving 1 star since, at least, the wings were good. read more

My wife ordered pizza from here the other day and though the service was fine the food was not. I ended up getting food poisoning from here and it must've been the vegetables because my wife had a separate half. I will never be able order or eat from here again. read more

Penfield Marks is the best in Rochester! Everyone is so nice there and there food is outstanding! I recently became gluten free and their gluten free pizza is delicious! read more

Highly disappointed in the medium pizza and mac and cheese I ordered, not to mention it cost $30, had a hard time when ordering on phone, about coupons available to me online which they had no knowledge of, will not have again read more

The quality of the pizza is not consistent. We never know if we are going to say, "great pizza" or, should have got frozen pizza from BJs, we could have gotten a dozen for what we just paid for that one. read more

Ordered a slice, it was boxed to go and to my horror I watched the person serving me cash out and return to rolling out pizza dough with the same pair of gloves on. Really?? Why bother with the gloves????????? read more

Ordered the managers special last night. Good price and the quality we expected, but it seems they've reduced the amount of cheese. Only sauce in some areas. read more

A little disappointing. Had dinner Friday night around 5pm, first time since it has been refurbished. Dining room is spacious and clean. Order was taken quickly by a friendly staff member. Now the disappointment. Our pies had very little cheese, almost to the point that they we were eating bread and sauce. One of our party ordered a Caesar salad, which was salad, croutons and dressing and cost almost $10. Certainly overpriced. There are no fountain drinks, only packaged. But there was no ice...how can you have a dine-in restaurant and no ice? read more

We have been getting Mark's pizza for many years. They make delicious pizza, calzones, and breadsticks. The delivery is always very fast too. read more

Ok, so I'm checking out today at the counter getting a slice for lunch. The young kid waiting on me was very pleasant and conversational, asked how my weekend was, etc. All is going well. Then the employee behind him proceeds to not very quietly blow his nose...in the food prep area...and sneezes...then walks over picks up his phone, WITHOUT washing his hands and starts scrolling through talking to another worker! Eww, completely disgusting. I get it, most of the food is cooked and I'm sure if some dirtbag has poor hygiene then any germs probably get baked in a 500 degree oven, however, the fact that in this day in age when there's a bottle of hand sanitizer on every shelf it is completely vile that someone would be so gross. I'm sure a lot of unsavory things happen in food prep and restaurants, but I don't need to see it. I used to drop in with my kids for a slice or order for the family on a fairly regular basis but probably will reconsider in the future. These employees need to act professional and be appropriate in the workplace. I'm sure minimum wage is rough, and I might not always put in 110% for a part time job either, but jeez, even my 4 and 6 year olds have better hand washing habits than that guy! I'm all set with marks pizza after today that's for sure. read more