1. Marshalls & HomeGoods

    1. Marshalls & HomeGoods

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    Phoenix, AZ

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    Marshalls & HomeGoods

    3.3 (79 reviews)
    Closed 9:30 am - 9:30 pm

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    Cute!
    Donna B.

    One of the more organized beauty areas I've seen. Great customer service! Found some good deals! My mom and I came here and had a great time looking at everything!

    Gross bathroom and messy disorganized store. Yuck
    Addie S.

    Why do I love this store so much? So many of the employees are so rude. For instance, today, a girl told me to return my cart where it belongs. There was no indication that I was not going to put it in the cart corral. It was hectic near the corral, and I was trying to get my heavy bag out of the cart first. She should have said, "Can I help you with that?" after I had just spent money waiting in line for 20 minutes with only two cashiers working. In this day and age of online stores for home goods, should be aware that I can get everything I have purchased elsewhere. She is lucky I was in a good mood on my favorite holiday and I love Home Goods or I may have returned everything.

    This is a screenshot of the product listed on the GNC website for $12.99.
    Vickie U.

    I had the worst experience at the store tonight. A few days ago I was shopping and I purchased some GNC protein shakes. None of the boxes on the shelf were marked. I notified at least three employees, none of which seem to care. I finally got a price for the ones I wanted to purchase, which was $7.99. My son liked the shake so much I went back in tonight to purchase more. Again, none of the packages were priced. They were not busy at the front desk so I took the package straight to the front desk and let the lady know that they were not priced. Them that I just purchased some a couple days ago at which point they charge me $7.99. Another lady came up who is not my cashier and said let me see that, and then she took the box back to where I got it from. I followed her and showed her that none of them had a price on them And she said, "this one's expensive". Then she handed me the box and said you go up upfront and wait for me. I'm gonna check something. So I went back up to the cashier, and waited for her to return. When she came back up, she said, " The manager said this is a very expensive brand. GNC is very expensive, this is $20", at which point I looked at her and asked her if she was serious. She said yes. Even all the other employees around her were like no, that's not right. I then pulled the item up on the GNC website and showed her that they were $12.99 right now at GNC. And she said, well the manager said $19.99. So I told her fine I'm not buying them, but I took pictures, and I will be filing a complaint with corporate. Then she said, "hold on hold on I'll be right back." She then comes back up with another lady, and the lady says yep the manager said $20. It's $20 Again tried to show her the GNC website and she wouldn't even look at it and, said nope it's $20. So I asked for the manager's name, at first they acted like they didn't hear me, I had to demand it, and then they gave me the name "John." I then asked for the store number, which was given to me by one of the other employees. I then asked for "John's" last name, and the lady had the audacity to say "who?". I looked right at her and said you said your manager's name is John and then you just said who when I asked for John's last name, so are you lying to me about who the manager is at this store? And then she quickly blurted out the last name that started with M. So I don't even know if I got the real store manager's name, because the whole time they're referencing a guy and then when I said, I was gonna file a complaint, the lady went and got another female. Overall, I feel like this situation was handled very poorly, and the two employees that I dealt with directly were extremely unprofessional, and could use a lesson in customer service.

    Line
    Michelle B.

    This is a nice combined Marshalls and Homegoods store that offers a lot of great options. The only hiccup is how BUSY the place is. The line snakes around the store to checkout.

    Bought a dress at tj maxx today and they forgot to take the ink magnet off... brought it to HomeGoods/Marshalls to show my receipt so they could help me take it off (they have the tool they need at each register) and after waiting in line for 20 minutes (there were only two registers working because everyone else was standing around doing basically nothing.. but when I got up to the register, the lady said I needed to go back to tj maxx so rudely and when I said "seriously?" She said "yeppp " with attitude and I said "okay thank you" and she said "you're welcommeee " so rude. It's not like I was returning it. I just needed the ink magnet off. Also why can I use a gift card at any of the stores but they can't take off a simple ink magnet??? The line is always SOOO long it is not worth the wait and the horrible customer service.

    Usually a Long line
    Jessica M.

    The stuff is cute- like all these stores.... But the management doesn't know how to manage the line!!!

    Shelly M.

    I really do love this store! I have shopped here numerous times for various home items and always been super happy! It is a super busy store so it is best to go early or late otherwise the line to checkout is crazy long, I have literally seen more than 80 people in line but honestly their selection and prices are so worth it. In addition they do have all the registers open and the employees there have always been super friendly. I highly recommend!

    Best HomeGoods in the valley
    Cameron M.

    This is by far the nicest HomeGoods down here. We've been to pretty much all of them in this area to try and find paintings. We came in here and the store is massive, and had a lot of other items to choose from. We already have bed side tables and lamps, but if you're looking for some you should definitely come here. It's attached to a Marshall's, which was surprising because usually it's attached to a TJMAXX. It was nicer this way as well because I'm a bigger fan of Marshalls than I am T.J. Either way this has a lot of options. Also, when we bought them they offered to bring our car up and take it out for us. The staff is all very friendly and they keep the store very clean and organized. The area is awesome so ,if you have the time go take a look over in Desert Ridge.

    Dolores D.

    Such a big store with so much in it. From bedding to decorations to shoes to clothes. Great place to find anything. Marshalls & home goods are connected with Tj max too. Marshalls I believe has more things.

    Check out cubicles.

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    3 years ago

    Open some more registers! This is ridiculous it's a Wednesday. One register for a line of 30 people. With a ton of people walking out.

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    Never seen less than a 20 person line here. All hours of the day. Worst staffed store I've ever been at.

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    Review Highlights - Marshalls & HomeGoods

    This Marshall's I always have the best of luck at or the tj max right down the street from it too!

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    Target

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    2.6
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    0.3 mi
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    I went to Target to find a very random household item. An associate near the entrance was bent…read moredown, stocking a shelf. I asked for directions to the item and they were so friendly and helpful. I found what I needed exactly where they said. Later in my travels throughout the store, I ran into the same associate. We struck up a conversation and I learned that it was AJ, the store manager. I was so impressed that the manager was out walking around, not tucked in an office, not taking the day off (it is Sunday, afterall). I've shopped at this store for years and, while I've never had an issue, I've never had such a great experience. It seems small, but to interact with someone on the floor, then to run into them 30 minutes later and they ask if I found what I needed, THEN to strike up a conversation with me, THEN to learn it's the store manager - just hands-down amazing. Do you want to know how much this experience impacted me? It's my first-ever Yelp review - THAT'S how much! :)

    I love Target, but I have to say this location continually disappoints. Both in service and…read moreespecially check out. I have noticed at peak times They may only have one or two people on the registers and they expect everyone to do self check out. When you have a full cart, that is really cumbersome Also, the last time I did self, There was one woman walking around the self check out area, assumedly to help people. She watched us do my entire check out, and then I got home and realized there were sensor tags on several of the items. Why did she not notify me or check the clothing ? I had to make another trip all the way back to the store. Also, we hate the fact that when we want to buy a Lego set, or even just look at one, we have to hit a button to page and associate, because they are all locked up. Finally, when someone does show, they seem irritated to have to be there and my son and I felt rushed picking out a set for his birthday.

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    Dillard's

    Dillard's

    3.3
    (114 reviews)
    12.2 mi
    $$

    Large department store with a good layout of departments at Fashion Square Mall. Everything from…read morefragrance and makeup to men's, women's and children's clothing. Handbags, home goods, workout clothing, dressy and casual clothing, shoes, swimsuits and so much more!! So many unique brands of clothing and accessories!!! All at different price points, something for everyone!!! Not the greatest customer service as they seem to be on a very limited crew. Hardly ever anyone around for help and questions.

    Visited Dillard's, to browse, and let me just say... I was FLABBERGASTED…read more Let's start with the positives because they deserve the spotlight. Mary and Adonis were absolutely wonderful. Mary, in particular, went above and beyond to help me with the cause I came in to support. She didn't hesitate, stepped right in, and took control of the situation with confidence and kindness. In my humble opinion, MARY DESERVES A PROMOTION AND A HUGE RAISE. Truly. Adonis also caught my attention immediately ... makeup stood out, and futuristic, robotic-style attire. Iconic. Both were kind, respectful, and attentive. I love KIND humans. Now... moving on. While browsing, I noticed a man dressed in what looked like a heavy duty law enforcement uniform (brown attire, visibly armed). His presence felt very intense almost "above the law" energy. I jokingly told him to smile because life is a blessing, but he looked at me like he was ready to tackle me on aisle five. I even reassured him I don't steal! Just trying to lighten the mood but it wasn't me, that he was focused on. The energy throughout the store shifted when dude came standing in military form. Employees in shoes and fragrances seemed tense, standing in groups and watching closely while standing by the entrance into the mall One gentleman with a beautiful British accent approached me to offer help, but even he seemed nervous. I honestly wondered if I had missed some kind of memo. At that point, I decided it was my cue to wrap things up and head out. I'd absolutely return for perfumes and makeup (shoutout again to Mary and Adonis), but the overall vibe in other areas felt a bit jumpy for my taste. Sending positive energy and prayers that all employees get to go home safely. Retail can be a lot kindness goes a long way.

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    Saks OFF 5TH

    Saks OFF 5TH

    3.3
    (18 reviews)
    4.1 mi
    $$

    NOTE: This location will be closing soon though it is still open at the time of this review being…read morewritten. Similar to the other two OFF 5th locations, you can expect the hours to start being reduced in the near future. Saks OFF 5TH has been considered "the premier destination for luxury off-price fashion". They have offered a large assortment of high-end designers and everyday favorites at great prices. Saks OFF 5th has been considered a Saks Fifth Avenue outlet store since 1995 (following the footsteps of Saks Clearinghouse which opened three years earlier). This location was one of the four Arizona locations (three in the Greater Phoenix area). Recently as a part of their bankruptcy process, Saks decided to close most of their OFF 5th locations (and Nieman Marcus Last Call stores) while continuing to function otherwise as a company. Their website (https://www.saksoff5th.com) still has some items which are all up to 70% off. Their prices are considered "liquidation pricing." Recently, the bankruptcy process has been of particular interest to those American Express Platinum card holders, as they get $50 credit for purchases at Saks Fifth Avenue stores every six months, and if they purchase physical gift cards in the store, they can get the credit back that way, and the gift cards can be used at OFF 5th locations or online. I gave them four stars as Saks OFF 5th has been a great options for saving a lot while getting a lot for American Express Platinum card holders and every one else. My wife and I have stopped by this location off and on over the last year, and we appreciate the variety of inventory all at great prices, and the staff there (though sometimes it seemed like the staffing was rather slim) were helpful.

    Saks off 5th is located in The Promenade shopping plaza. There were many sales going on at Saks…read moreoff 5th. The shoe department had things mostly on sale and barely anything on the racks. Things looked pretty well picked over so my visit was short. Maybe next time it will be better. Shared parking lot

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    "Vee"

    Marshalls & HomeGoods - deptstores - Updated July 2026

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