I had an extremely disappointing experience at TJ Maxx after a return issue caused by a cashier…read moremistake. Part of my jewelry return was never refunded, and I spent three consecutive days going back to the store because employees repeatedly told me to return the next day while they "figured it out." After wasting hours of my time during work breaks, a white younger manager handled the situation in a very disrespectful and dismissive manner. As soon as she saw me &started hearing my African accent Instead of listening, she continuously interrupted me, questioned my honesty, and repeatedly said she could not trust what I was saying without reviewing cameras -- despite the fact that I had been returning for days following their instructions. The issue was never resolved, no apology was offered, and I was treated as though I had done something wrong. The lack of professionalism, accountability, and basic respect was unacceptable.

I always enjoy shopping at this location. This TJ Maxx is located in Cupertino on Stevens Creek…read moreBlvd. The TJ Maxx is connected to a HomeGoods which makes it even better. They have a big parking lot in the front. I love all the beauty product option and accessories. They have nice purses and a nice clothing section for men and women. I found some nice Korean skin care products for a reasonable price. They had a glow recipe mini set on clearance. I had to get that because the price was right. Customer service here is exceptional. The employees are really friendly and eager to help you. I had a lovely conversation with an employee in the skin care section. We were discussing the Korean skin care products and she told me about a few she had tried. I really appreciated that. The checkout wasn't too bad today. They had plenty of employees working at the registers and that made the line move fast. Overall a great shopping experience.

I'm a picky person. I've tried quite a few places for facial, and ended up settling here. They use…read morethe highest and best products CPB, and their facial techniques are great. I always fall asleep when enjoying the face massage. The results are noticeable great! My husband could easily tell that I just had a facial done. Best facial you could find in Bay Area! Man, I hope the price is better.

I always get my sheisedo products here. The great part is the ladies that work here never "push…read moresale." I despise going into a store and they try to make you buy all the steps and an excessive amount of unnecessary products.

I've been wanting to go to Redemption for several months and finally made it to downtown Campbell…read moretoday to check it out. It's a cute boutique offering California-made items such as pottery, clothes, skin care products, jewelry, art, and more. The store is nicely organized and their items are neatly displayed. A table with pottery near the entrance caught my eye right away. I also enjoyed checking out the flavored salts and oils for cooking, room diffusers, wall art, and jewelry. I was surprised to see they carry the wonderful Osea skin care products as I didn't know they were made in California. I ended up buying a ceramic spoon rest, room spray, and a tiny gold "diamond" ring. Their prices were reasonable. The store owner rang up my items and was very friendly and nice. I will definitely be back to shop here again.

This was my first time checking out this cute little store!! I know I did the beer walk a couple…read moreyears ago as well as a wine walk but I think I just stayed outside because I didn't know you could venture into the stores with your drinks in hand! Lol oops! This particular day we were walking around and discovered this cute little store!! I thought these mixed drink bottles were so cute. I had to take a picture!! For 10 or $20 you could buy one of these along with a bottle for your friend or as a cute housewarming present!! They had different sizes, different flavors and different mixes that went for everything!! They even had a fruit punch, one with just fermented, dried fruits inside! I really like this idea! Store had a bunch of other little odds and ends as well as some local soaps, candles, clothes, and baby items and some interesting maps or posters that showed different astrological signs as well as were certain vegetations grow within the state or even the time of year!! I'm not much of a gardener, but I would love to get into it! I also don't have the space but I liked the posters! I also thought I took a picture of the poster, but apparently I forgot! It was still really cute though! The lady in the store was very welcoming and friendly and if you check on the app, you get a discount with your purchase! So I'll have to save that for next time! I definitely wanna come back here and buy little stock for presents for friends and family!

Nice store! Parking…read moreis very ample. The store was very clean and tidy. The person working the men's section was very helpful! She helped unlock the cabinet that contained the wide selection of men's briefs for me. I selected the Hanes since they were on sale for a 10 pack. Great price for the quantity of briefs! Hope to be back soon to this wonderful store!

I purchased a helium tank online. After picked it up, realized that the tank was defective. I was…read moreunable to select option of return or exchange online, which was already frustrating. Then, when I brought it back, the person handling the return gave me a skeptical attitude as if I was returning it after use rather than because it was defective. The issue was clear: air was flowing out of the wrong pipe, making the tank unusable. This was a product defect, not buyer's remorse or misuse. The whole reason I purchased online was to save time and avoid inconvenience, but instead it created more hassle and wasted time. This was a very disappointing experience, and I expected better customer service and a smoother resolution from Target. Target can do better.

This winter has been unusually wet and cold in Northern California, and I've been relying heavily…read moreon my space heater to stay warm. I was looking for something very personal and practical--a pair of open-ended slippers, not larger than my shoe size, that I could easily slide on and off. I searched several stores, including the Sunnyvale Mall, but couldn't find what I wanted. Then on Friday, I went to the Cupertino Ross, and Shiva personally helped me locate exactly what I was looking for. Her guidance made the experience seamless and enjoyable. I absolutely love my slippers--they keep me warm, and the personal attention she gave made all the difference. I'm writing this review specifically for the store manager and regional management of the Cupertino Ross. There is a woman working at this location (I believe her name is Shiva) who represents exactly how customer service should be done. She shows judgment, empathy, and real situational intelligence--qualities that cannot be easily trained. To give context, I live in Sunnyvale, and there is a Ross much closer to me. While the Sunnyvale store is convenient and competent, the interactions there feel transactional and impersonal at times. They know me, but it's routine--they follow the rules strictly. In contrast, at the Cupertino store, Shiva goes above and beyond. She knows me as a customer, she trusts me, and she makes me feel valued and recognized. For example, I didn't even have to show my driver's license one day, and she immediately trusted me, then gave me a generous 40% discount because of our prior interactions. That kind of care and recognition makes the shopping experience personal, human, and memorable. Her high emotional intelligence, situational judgment, and genuine kindness make me want to travel three times the distance just to shop there. That is not just loyalty--it is earned through excellence in service. If Ross wants to maintain long-term customers and generate goodwill, Shiva deserves recognition and a meaningfully HUHE raise. Employees like her don't just help a single transaction--they create repeat business and a lasting positive impression. In short: Exceptional Customer Experiences like this are rare these days, and they define your store and set it apart from other Ross stores or competing discount chains like TJ Maxx or Marshalls.. Shiva's combination of kindness, judgment, and personal attention makes the Cupertino Ross stand out far beyond convenience or proximity. Management should take note. Right now, this store has an overall rating of two out of five stars, which I believe is unfair. People simply haven't met a store employee like Shiva yet. If you have any questions or need help, go to Shiva--she will provide excellent guidance and make your experience smooth and enjoyable. Store owner, you should be truly thankful to have an employee like her. Because of her, I'm giving a full five-star rating, and I hope others recognize the value she brings to your store. By the way, absolutely LOVE my open back end slippers to keep my toes warm in this unusually wet & cold winter in Northern California.

My feedback focuses solely on the customer service experience. Today, I visited the store, and the…read moreemployee assigned to the registers chose to prioritize restocking shelves and organizing shopping carts instead of assisting me at the checkout. Although she saw me waiting in line, she opted to walk away, unload a cart of products, and then organize shopping carts rather than help me. When she finally returned to the registers, instead of expressing gratitude for my patience, she said "if I leave items there, customers might assume that's where they belong." I understand that staff may be limited, and that there are tasks to complete to keep the store in order, but in my opinion the priority should be to acknowledge a waiting customer with a simple, 'I'll be right with you,' or to postpone side tasks until after assisting in-person customers.

It's a discount store so I don't expect to be wowed. Found…read moresome good stuff like a shower curtain liner and a much needed step stool. The line upon checkout was normally one I would have skipped (10 people at least), but I really needed both of my items so I endured. The cashier didn't hand us our receipt (which is needed to exit the store) so we had to wait an additional 5+ minutes. I was actually okay with that because loss prevention was super nice and easy to talk to, but the cashier was upset with us for some reason and mentioned that he has been there for two years and has never forgotten. I didn't take a big issue with it, because if the receipt can be reprinted, so no big deal--but the entire interaction was off putting and weird.

Staff are all amazing! Brenda is one of the best when it comes to customer service she is the…read morereason we keep coming back to shop!

Cute stuff and updated as new merch and styles come out but value wise, everything is a sticker…read moreshock to me how much it costs. $30 for a keychain $12 for a pen $40 for a small plush

I stopped by to take a peak inside Sanrio, since it was a few doors down from Daiso…read more The staff warmly greeted me when I walked. They were very kind and helpful when I had a question about a product. The store was nicely laid out and organized. I loved all the cute plushy charms. They had so many to pick from. They also sell t-shirts and cat accessories as well as iPhone cases. I enjoyed looking around and taking in all the cuteness. The only downside to this store are the prices. Everything is extremely expensive. I was looking at some of their ball point pens and they ranged from $10 to $15. Daiso and Miniso both carry Sanrio produce that are way more affordable. I bought a Hello Kitty pen, at Miniso, for $2.99 and it's adorable. I can't justify paying $10 to $15 for a pen at Sanrio. It was fun window shopping here today, and this store is lovely. But, I will stick to Daiso and Miniso for all my Hello Kitty needs.