We had a genuinely fun and enjoyable experience purchasing our GX 550 Overtrail Plus--something you…read morealmost never hear when it comes to buying a car. Our friends referred us to David Keilson. the night before and suggested we give him a call. We reached out the next morning, asked if he had a GX 550 available, and from there, everything moved seamlessly. When we arrived, David greeted us, had the vehicle ready, handed us the keys, and simply said, "Take it for a drive." We had visited two other dealerships prior to this, and not one of them offered that level of trust or ease with a test drive. After our drive, David took the time to ask about our experience and walked us through the benefits of purchasing from Sewell. Before leaving, David and Jan also walked us through the technology in the vehicle, making sure we felt comfortable and confident with all the features. Since our purchase, we've returned for car washes, and both David and Jan have made a point to say hello and check in to ensure we're still happy with everything. We've had the best experience and will absolutely be back to work with David and the team at Sewell again.

On May 2nd I came in & purchased a used 2024 Lexus NX from Sewell Lexus Dallas expecting the…read morepremium customer service and Certified Pre-Owned experience the Sewell name is known for, but unfortunately my experience fell far short of that standard. I originally came in specifically for a Certified Pre-Owned vehicle that was advertised online as CPO. After arriving at the dealership, I was informed the vehicle was actually not certified and only had around 500 miles remaining on the factory warranty. Despite that, the pricing remained consistent with what would typically be expected for a certified vehicle, and I was then encouraged to purchase an additional $3,000 extended warranty instead. As a buyer, that was extremely disappointing and felt misleading. On top of that, several promises made during the sales process were not properly followed through on, including the tint request. Communication throughout the process was poor, and expectations were not clearly managed. The vehicle also was not thoroughly detailed before delivery, as I am still finding personal belongings and food debris from the previous owner under the seats and floor mats. I want to be clear that my frustration is more with the dealership process than with any one individual employee. However, attention to detail, transparency, and follow-through are exactly why customers choose Sewell and pay Sewell-level prices. While I did end up getting the car I wanted I came in expecting exceptional service and a true Certified Pre-Owned buying experience, and unfortunately left with neither.

Hello... I saw a car I liked on the Go Luxury website, so I called them to schedule a viewing…read more Unexpectedly, they scheduled an appointment with Ms. Sydney... When I arrived for the appointment and met Ms. Sydney, she was very cheerful and enthusiastic. She showed me the car, let me test drive it, and explained everything very thoroughly. If you're going to buy a car, make sure to schedule an appointment with Ms. Sydney!

I was extremely disappointed with my experience at Go Luxury…read more I scheduled an appointment in advance to see and test drive a specific vehicle. During my phone conversation with the salesperson, I made it very clear that my purpose for coming in was to see the car and take it for a test drive, and an appointment was set accordingly. When I arrived, I spent time answering numerous questions about what I was looking for in my purchase. My salesperson then told me he needed to speak with his manager, which I thought was odd, but ok. He then took me to the vehicle and reviewed all of its features and options. After investing that time, I asked if we could take the car for a test drive, only to be told that his manager would not allow it because I had mentioned I only had about 30 minutes available. Apparently, that violated their policy for test driving certain vehicles. Had this policy been disclosed during my initial phone call, I could have planned accordingly or chosen not to make the trip. Instead, I took time out of my workday, drove to the dealership for a scheduled appointment, and left without being able to do the one thing I specifically came to do. For a dealership that sells luxury vehicles, I expected a much higher level of customer service, communication, and professionalism. The entire experience left a very bad impression, and unfortunately, I will not be returning or recommending this dealership to others.

Wow wow. Ja'Quory Webster and Rudy Cloninger were the best dealers. They were so polite and…read morehelpful. The process was smooth and effortless. This will be a great relationship. Thanks, John Eagle, Ja'Quory, and Rudy!!!

YIZ was a great Salesmen! Really helped me and my wife out with getting the car that was right for…read moreus. Definitely recommend him if you're going!

I recently brought my Audi A4 to Audi Dallas Service Center and had a very positive experience. My…read moreservice advisor, Melayna, was extremely helpful and attentive throughout the process. She kept me updated, helped me with the extended warranty paperwork, and even worked with me on the final pricing. Everything was handled professionally, and I really appreciated how much effort she put into my case. Great customer service!

Audi of Dallas have always gave and displayed great service whenever I brought in my Audi A3 for…read moreservice. Thanks for you continued expertise on car maintenance and service.

Communication was really poor. If i had looked at the reviews ahead of time i would not have come…read morehere. I called multiple times and no one could ever help me. When i finally spoke with technician he was fine but the work order didn't line up with our conversation and things were marked as discussed that were definitely not. They did not offer a loaner car, not sure if they have them but they do provide an uber to/from but then you still have to leave a tip for the driver which is annoying.

I had a very frustrating experience with this dealership's service department. My vehicle was left…read moreon their lot for nearly five days and no work was completed during that time. I also received little to no communication despite calling twice for updates--both times I was told my advisor, Zuri, was unavailable and I never received a follow-up. On the fifth day, I requested to pick up my car due to the lack of progress and communication. When I got my vehicle back, I discovered that an item was missing from inside my car. I reported the issue and requested that it be looked into, including reviewing any available security footage, but I have not seen any real effort to resolve the situation or recover the missing item. Overall, this experience was disappointing due to the lack of communication, follow-through, and accountability. I would be cautious about using this service department in the future.

Always seem to get good, reliable service at Goodson…read more Usually request Khang Nguyen as my service advisor and have always been happy with him. In addition to the B12 service, I noticed on the wall they advertised "minor" wheel repair for $150. Having just scraped a curb, I had some pretty deep, visible scratches that I assumed would mean body work or even a new wheel. I wasn't expecting perfection for $150, but that's what I ended up getting. I can no longer see or feel where the scratches were! I wish I would have taken a "before" photo along with the attached "after". As I was leaving, Khang saw some paint on my rear view mirror from where I hit my garage door gasket. He got some solvent and a cloth and removed that for me too.

Excellent service. My service advisor Khang Nguyen is the best I have ever had. I am an ex Sewell…read moredriver for at least 15 years. Goodson just beat Sewell.

I purchased a pre-owned Subaru Crosstrek from Sewell Ininiti. I was so pleased to find a vehicle…read morethat I loved at a Sewell dealership, because I've heard nothing but good things about them! Plus, my parents bought a pre-owned Suburban from Sewell years ago and loved the experience! The team at Sewell Infiniti treated us like royalty, even though we weren't buying a $70,000 vehicle. Our salesperson, Camden, was especially delightful! She even put together a "get well" gift basket for me for my upcoming surgery! How sweet is that? We didn't even haggle on the price of our Crosstrek, because the asking price seemed very fair! And the manager, Daniel, wasn't super pushy withe the warranty offerings, which was a relief! (I have always hated that part of the car buying process!) If you're in the market for a luxury vehicle, or even a used car, I HIGHLY recommend you go see Camden at Sewell Infiniti! You'll love the experience!

Camden provided excellent customer service and made buying my QX60 a great experience. I especially…read moreappreciated the care and attention after the purchase--they were responsive, thorough. They made sure I was completely happy with my vehicle. I highly recommend them!!

Great experience! Our sales rep Shane was absolutely amazing, and Rachel our co-sales rep in…read moretraining was fantastic. They made the buying experience, simple and enjoyable.

Today marks one month to the day when I ceased being a Sewell customer because of the decisions of…read morea few that tarnished the reputation of the many. I went in for a radiator fluid leak. It was diagnosed as needing a new water pump. Over $1,900 later + that new water pump and I left with a much more prolific coolant problem. I was told that a secondary issue existed after the repair and payment. As such, I was quoted ~$2,500 for radiator replacement. I'm attaching the picture I also sent to the dealership right after leaving and finding radiator fluid everywhere. Communications from the GM and Service Department Manager were on par for the excellence of Sewell. The actions were not. In the end, I had it fixed to perfection by my local mechanic for $900.