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    Maserati Jacksonville

    3.0 (4 reviews)
    Open 9:00 am - 6:00 pm

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    Services - Maserati Jacksonville

    Auto loan

    Auto maintenance

    Auto repairs

    1 More Service

    Routine automotive maintenance

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    9 months ago

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    2 years ago

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    3 years ago

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    Arlington Toyota - Family Owned and Operated for more than 4 decades!

    Arlington Toyota

    (611 reviews)

    Greater Arlington

    Love my Pinto , This is the best place in Jacksonville to buy a Donk! The semi-retired Univision…read moreladies were so supportive , I'm so glad they have a place to show off their administrative skills in the title department.

    At this location, I did not have the best experience. This was my first time having my vehicle…read moreserviced here after previously visiting other Toyota dealerships, and unfortunately, I do not plan to return. My service advisor, Steven, was extremely difficult to reach and provided very little communication throughout the entire process. When I arrived, check-in went smoothly, and Steven told me he would arrange an Uber ride home while my vehicle was being serviced. After waiting approximately 30 minutes without receiving any confirmation, I returned to his desk to follow up. Despite multiple pages over the intercom, Steven never returned, and another service advisor ultimately had to assist me and arrange the Uber. Even after that, I never heard from Steven. Throughout the day, I attempted to call and was transferred to his phone, but no one answered and my calls were never returned. I received no updates on the status of my vehicle and only learned that the service was complete when I received the automated notification. I dropped my vehicle off around 9:30 a.m. during the week and did not get notified that the service was complete until approximately 3:00-4:00 p.m. The work being performed was routine scheduled maintenance, yet I received no communication regarding delays, progress, or completion. No one checked to make sure my transportation needs had been handled after the initial issue, and I felt like I had no way to reach my service advisor for information. I will say that some aspects of the process were convenient, such as the ability to pay online and handle certain steps digitally. However, communication is a major part of customer service, and that was severely lacking during my visit. I have had much better experiences at other Toyota dealerships where updates were provided and service advisors were responsive. Unfortunately, this experience left me feeling frustrated.

    Maserati Jacksonville - car_dealers - Updated June 2026

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