Everything about this business is exemplary. From the courteous and efficient front desk staff to…read morethe optometrist and optician. This is a great place to go to for your eye care. They have a good selection of frames and state of the art exam equipment.

From the owner: At Village Eye Associates, we provide the highest quality optometry services to all our patients…read more We are dedicated to helping you improve and maintain your health in a comfortable environment. When you visit our office, your health is our top priority. With our up-to-date equipment and technology, you should know that you are receiving top-tier care in the most thorough exam you have ever experienced!

I have been to Mass Eye many time. My doctor is Doctor James Kim. He is brilliant . He has…read moreperformed two cataract surgeries on both my eyes. I highly recommend Dr. Kim and his entire staff. Thank you, Margaret Burns. 3 Cayuga Rd. North Tewksbury, MA

Right on time, and a fairly brief check-up…read more I had laser surgery here about 18 months ago and have had no issues whatsoever.

Dr Baharozian has been simply the best! I came to him after a harrowing and scary visit to my…read morelocal ER. Dr Baharozian began by fitting me in for an emergency appointment the same day. His care was fantastic, he is the most thorough Dr I have every been to. He covered every base, those which were obvious and those which weren't obvious. He had me on the way to a cure the very same day. I can't tell you how highly I recommend him!

Hello, my name is Barry, first of all I would like to thank all at Family Eye Care Center, these…read morefolks must love their jobs because they are some of the nicest people I have ever met. But most of all Dwayne B. Baharozian, MD, This man is an artist of the highest grade. About 45 years ago, growing up in Key West, I flipped my sailboat, shook long hair out of my eyes, only to have my glasses fly off. Borrowed scuba tanks to find them with no luck. Since that time I have not had a pair of glasses and really have not been able to see, until now. After a laser procedure to fix a normal cataract issue, I woke up the next day, put on Glasses with new prescription, I could see like everyone else. Just started to cry. Hard to describe the joy of seeing just your fingerprints. I can now see and it's all because of Dwayne B. Baharozian, MD. As I said before this man is an ARTIST!!!! Thank you Dr.

Horrendous. Worst medical experience EVER. Unproffesional, rude, cancel last minute. Had no idea…read morehow to bill either of my two great insurances. Tried to get me to pay out of pocket when BOTH insurances would have covered in full. Called both insurances and they called this office to tell them just that. Six calls and they NEVER picked up at 11 am!! A complete mess. All they care about is making money NOT care of patients. AND NOT autism friendly. Stay away special needs parents. They could care less. So so AWFUL!

Walked in to inquire about getting an appointment with a new Dr. They said you have to register…read moreonline. Could not even register in their office. Then they told me the next appointment is in September. This is March and I do not think my eye emergency will wait that long. There are much better choices out there. Avoid.

Stay away from this place! The lack of communication while sitting in the waiting area is an…read moreabsolute disgrace. The exam itself was great and all the pretesting, the ultimate reason for my low score is they never billed me for my exam; I kept checking with my eye insurance company through the remainder of 2024, but they kept saying they didn't see anything billed. Fast forward to one year later, they send me a bill but it shows that my insurance denied it, well, of course they denied it because you're billing me a year after the services were done. Whose fault is that for billing my insurance company one year later? My second part is when I went back to pick up a variety of sample contacts. I was handed a bag on contacts with no instructions whatsoever provided; mind you, there were four different brands, two different styles and two different prescription strength of trials. What do you expect me to do; try and figure it out this blind puzzle? This is why I pay by American Express; when issues like this arise I don't have to go back and work with the supplier, AMEX does. I have all the receipts from my co-payments I made at the time of service, so nice try!!!

I have been a patient of Chelmsford Optometric Associates for at least 8 years now. There has been…read morea noticeable downgrade in customer service and communication with this office. Recently I had an appointment cancelled on me due to inclement weather. Ok, that's understandable. There was a snowstorm. However, I didn't receive any notification of the cancellation. I ended up driving to the office only to find a note on the door regarding the closure. More recently I arrived to an appointment ten minutes late because of a delay at work. Ok, that's on me for being late. When I arrived I was told I would have to reschedule again because they were behind. Over being 10 minutes late?! Seemed like just an excuse to not take me. When I gave my name in order to reschedule, the woman sitting at the desk of the optical department could not even find my name on the list to reschedule, almost as if I wasn't listed as having an appointment that day. Even more recently I ordered contacts after my exam. Despite having my insurance on file the optical department didn't use my insurance but charged me full price. These issues have all been in a span of two weeks. Despite the convenience of being in the same town as I live in, the amount of problems with this office are not worth it for me to stay. I will be switching eye doctors next year!

Deceptive Billing, Privacy Breach & AG Complaint Filed…read more I wish I had read other people's reviews before coming here. My experience with this office involved deceptive billing, serious privacy breaches, and aggressive collections. The 'Medical' Bait-and-Switch: I booked a standard Routine Exam. The only outcome of the visit was a prescription for glasses--no medical treatment, no medication, and no follow-up scheduled. Yet, they billed the entire visit as 'Medical' instead of 'Routine' without ever warning me, just to trigger a higher deductible. Privacy Violation & Collections: They admitted in writing that they mailed my private medical and financial records to the wrong address for five months. Because of their clerical error, I never received a bill. Instead of calling me, they simply sent me to collections without a single prior contact. Admitted Negligence: They admitted in writing they 'should have asked' for my vision plan at intake but failed to do so. Despite admitting this failure, they refused to correct the bill. I have now filed formal complaints with: MA Attorney General (Consumer Protection) U.S. Dept. of Health & Human Services (HIPAA Violation) MA Board of Registration in Medicine (Professional Conduct) Consumer Financial Protection Bureau (Unfair Debt Collection) Avoid this provider if you expect honest billing and competent administration.

The real/honest reviews are on YELP not Google…read more I really did not want to write this review, because 11 years ago my experience was different. But the fact that it's come down to this, hope it's a testament of how awful this place has become. 11 years ago I had a chalazion, I came to see Dr. Lin, and she has incredible bed side manner, she removes the chalazion in a surgical procedure, the entire process goes well. Fast forward to now, it is completely impossible to even get an appointment here, and after surgery even a followup appointment. When you're in dire need, the office doesn't care and neither do the doctors. After one botched surgery already, and months of waiting for an appointment, I come to see Dr. Lin in April: she sees my eye, and decides to remove the current chalazion i'm experiencing, and doesn't take time to answer questions, is incredibly rude, and shoos me out of her office. I come in on the day of the surgery and she says she "removed the chalazion" but not even 3 days later I still see a very prominent bump there. I ask her for a follow up , saying Im in pain and the bump is growing, she refuses. I try to contact someone in the office by calling and messaging every single day, and no one for days replies back.... They finally call back a week later and say they will see me for a follow up appointment, but the charge is 200 dollars, because I'm not in the "10 day follow up window" anymore. LMAO. I was only one day out of the window.... Even the billing lady was on my side, when I requested her to let me be seen, because the office was not cooperating in the first place, and she said she would ask Dr Lin if that's okay with her. Calls me back and said Dr. Lin refused!! THIS PLACE IS A MONEY HOARDING SCAM. Dr Lins behavior makes me laugh. 11 years I came here, they don't care about their patients they don't have any loyalty so DONT WASTE YOUR TIME. This put me in such a severely ill mental state, the amount of pain, suffering and just anxiety I went through because of this ignorant and disgusting doctor and practice is beyond me. She has a lot of lawsuits against her too and im not surprised. I will never be coming back

I can't say enough good things about this entire store…read more First there is a screening (Covid), temperature (touch less), questions, all done very politely. I I was shown where to sit (to wait for my appointment), and proceed to fill out my paperwork. When I told her I filled it out on line, she thanked me for doing that (recommended). I then met Janna Mendenhall, OD. I was given a through exam, with extra attention to a problem I was having. She was professional, with a great personality. She even took the time to look up an eye surgeon for me to follow up with. Wrote down three names. I picked out a pair of glasses, with no pressure, or up selling (I would be having surgery my glasses would only be for a couple of months, as my RX would change). Gave me great feedback on my choices. I could not be happier.

I've been to many optometrists over my many years. Most of my experiences have been so-so. Too many…read moreof them seemed in a hurry, leaving me with the feeling that I wasn't given a thorough exam. At one large establishment I also felt rushed in choosing glasses. That was not my experience at For Eyes. I felt confident that my exam was accurate, and the staff spent a great amount of time helping me choose the perfect frames. I would definitely go back there for my next eye exam.