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    Massage Envy

    3.1 (238 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 weeks ago

    Services - Massage Envy

    Foot massage

    Massage

    Aromatherapy massage

    13 More Services

    Deep tissue massage

    Hot stone massage

    Lymphatic drainage massage

    Myofascial massage

    Neuromuscular massage

    Prenatal massage

    Reflexology massage

    Shiatsu massage

    Sports massage

    Swedish massage

    Thai massage

    Trigger point massage

    Therapeutic massage

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    Rozy M.

    The lady that did my massage did a great job, however their admins or whoever does their billing are horrible! Here's the issue: My sister got me a massage for my birthday. I like it so much i decided to signed up for their membership and get a massage once a month. Due to my schedule and cutting back on my finances i was not able to go anymore, so i decided to cancel it. I called them and told them i needed to cancel and if I could get a refund for the unused months. They told me they don't give refunds and that I would need to come in and use it. I told them I would like to gift it to family and friends until the credit is used up. They said their would be a $10 fee for gifting the massage. I told them mine was gifted and that's how i became a member. I told them by gifting it, it may help their business gain another member. The person I spoke with agreed and waived the fee. HOWEVER....a month or two later I received a call saying they were not able to charge my autopay and if I had a different cc on file. I told them I canceled my membership. They just told ok thank you we will look into that. A month later my sister called me to see if I got another massage because massage envy billed her cc because they could not charge mine! Now these are two separate accounts, with two different names, why would they charge my sister and still continue to charge me after I canceled twice?!?! Now im was going to go into the building to get this straighten out with then personally only to see the hours on the building is not updated. Building says M-F 8am-10pm, i got here at 9am thinking they opened at 8am. I called and their voice mail said they don't open till 11am!!!‍ Plus when I came months back I had mentioned they shouldn't put their client's files out in the open for the public to see because its a HIPPA violation of privacy. I took photos that clearly shows they don't care about their clients privacy. I am aware that the picture has a lot of glare and reflection, i took it that way to protect their clients privacy, however anybody walking along that business can clearly see their clients files. To be continued...

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    2 years ago

    The staff is always welcoming and friendly and Ralph is probably one of the best therapists I have ever seen!

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    Review Highlights - Massage Envy

    After the unfortunate incident below, Jeff gave me a call to follow up on the situation and provided me with a solution.

    Mentioned in 24 reviews

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    Footlax Foot & Body Massage

    Footlax Foot & Body Massage

    4.0
    (698 reviews)
    0.6 mi
    $
    Certified professionals
    Walk-ins welcome

    I booked a one hour couples Swedish massage with the hot stones for my mom and I on our weekend…read moretogether. The space was very clean and calm, other than some people walking by our room and talking - since we had a curtain door, there obviously wasn't sound proof which was fine because it was still really quiet and calming. We had Lulu and Sachi as our masseuses who worked at good pace and pressure. Usually I feel dizzy or sore from the massages but they did everything just right. I would definitely come back!

    I've been a loyal customer for years and have always appreciated the quality of service, which…read moremakes this experience even more disappointing. I left a message around 4:38 PM today, requesting a 7:00 PM massage appointment with a specific therapist. I received a callback at 4:41 PM confirming both the appointment and therapist availability. However, at 6:30 PM, I received another call saying they had "just received" my message and asking if I still wanted to book. When I explained that the appointment had already been confirmed earlier, I was then told that the therapist had been booked for another client about 10 minutes prior and asked if I wanted to move my massage to 8:00 PM instead. My answer was no. Situations like this are the easiest way to lose long-time customers. Confirming an appointment and then failing to honor it less than an hour before scheduled time reflects poor customer service and poor coordination. While I have enjoyed coming here over the years, there are many other places offering the same service with far better professionalism and reliability.

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    Perfect Healing Spa Center

    Perfect Healing Spa Center

    4.3
    (42 reviews)
    1.4 mi

    I visited on a Saturday evening and got a one-hour deep tissue massage. The massage room was…read moresimple, clean and inviting with comfortable temperature and graceful piano melodies playing softly in the background during my session. I received excellent firm pressure from my masseuse as she did a thorough job working on the typical areas (back, shoulders, arms, calves), as well as my hamstrings, head, and a little bit of my feet. The use of her forearms and elbows was effective, and she even found and focused on the knots in my back. Service involved minimal communication, with limited english spoken, both at the front desk and during my treatment. I paid beforehand with a credit card, which included a $2 fee, and tipped in cash afterward. A pretty straightforward process. Parking in the Milpitas Square plaza was a pain. If you have an appointment on a weekend, I recommend coming early and giving yourself enough time to secure a spot.

    I have been here .many times before. It used to be fine. But today I just saw new staff, the…read moreplace was smelling at bit. I ignored the signs and then the massage was bad. (Rough hard, not focusing on all areas; to a point where I was in more pain when I walked out). Done with this. Not going there unless it is one of the known previous staff. I don't trust new people to know what they are doing.

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    Footlax Day Spa

    Footlax Day Spa

    4.2
    (50 reviews)
    0.8 mi
    8 years in business
    Certified professionals

    Still one of my favorite places to get a full body massage with cupping. I've been coming here…read moresince they first opened their second location. I appreciate the fact that they had such nice service.

    I have given this business multiple opportunities and have seen several different therapists over…read moretime, but unfortunately my experiences have been consistently mediocre. I was giving chances in hope I find a good therapist while filling my visit stamp card. One of the biggest challenges has been communication. I often find it difficult to effectively communicate the specific areas of pain and the massage techniques I need for relief. Even when I carefully mark the body diagram beforehand and explain my preferences, I leave uncertain whether my concerns were fully understood or addressed. For example, I specifically requested upper-body work using NO elbow pressure, but those requests were often disregarded. They also glide against my back so much I felt bruised. I also found that the combination of deep tissue and Swedish massage was not performed effectively to work on the fascia and remove knots properly. Instead of experiencing relief, I frequently felt increased soreness and discomfort within an hour after leaving my appointment. I was also disappointed by an experience with red light therapy. Before booking, I asked how the treatment would be incorporated into the session and was told it would be used throughout the full 60-minute appointment and moved to different areas. In reality, it was only used for approximately 30 minutes before being set aside for the remainder of the session. From a patient's perspective, understanding pain patterns, anatomy, physiology, and proper therapeutic techniques is critical to providing effective treatment. Based on my experiences, I often questioned whether some staff members had the level of training necessary to deliver personalized therapeutic care, esp when it is hard to be understood. Another difficult aspect is gratuity. At the end of a session, I often feel obligated to leave a tip because the service moment. However, after reflecting on the experience--or after the pain and discomfort set in later--I realize the treatment did not provide meaningful relief. This leaves me feeling conflicted, both for the therapist and for myself as a customer. Ultimately, when seeking massage therapy, health and well-being should be the priority. I hope management takes this feedback as an opportunity to improve therapist training, communication, and treatment customization so clients receive care that truly addresses their individual needs.

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    Jandee Thai Massage

    Jandee Thai Massage

    4.9
    (134 reviews)
    2.9 mi

    I hadn't had a massage in what felt like forever, and my first visit to this location did not…read moredisappoint. I called around 1:37 PM on a Friday hoping to book a couples massage for later that day, but they were fully booked. Fortunately, they had two openings available which was 2:15 PM and 6:00 PM. My partner encouraged me to go without him, so I took the 2:15 PM appointment. Upon arrival, I was warmly greeted by the receptionist, Josalyn (or Jocelyn... sorry if I misspelled your name!). Very pleasant on the phone and in-person. She had me fill out a form detailing the type of massage I wanted, pressure preference, areas of focus, and any add-ons I was interested in. I chose the 60-minute deep tissue massage with extra attention to my back, neck, and shoulders. My massage therapist, Gib, was absolutely amazing. Bless her hands because she really got to work on all the tension and knots in my upper back that I didn't even realize I had. There were even moments when we both laughed because the relief felt so good I'd let out an involuntary grunt. It was intense in the best possible way. The hour flew by, and I honestly wished I had booked a 90-minute or even 2-hour session. Now I know I'll need to plan ahead next time. Safe to say, I'll definitely be back, and hopefully next time my partner can experience it with me as well.

    This is a great place for a massage though I wish they would change the headrests! The opening for…read moreyour face is very small and after 20 minutes or so I have a hard time breathing easily. Once I got a small bruise on my face after a 90-minute massage so I stick with the 30 to 60 minute massages now. I've seen several people here and had deep tissue, Swedish, Thai aroma, and head, neck and shoulder massages. Most of the time I've had a great massage but some have left me with pulled or sore muscles so I tend to stick with several people. Overall, I really like Darwan, Penny and Grace because they check in with you and communicate well. Siri and Lisa are good though once Lisa caused a pulled muscle in my back because she twisted it a little hard in one direction. She seemed to neglect parts of my body and over focus on other areas. I don't see her anymore because sometimes her nails were too long and they had an annoying unpleasant sensation which was very distracting. Siri has mostly been good. I think you need to find which massage and therapist work best for your body and needs. Parking is good and the receptionist is really nice and knowledgeable about the different types of massage. They offer hot tea, water, and a special Thai tea they make which is very good. If they could change the headrests I'd book longer massages.

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    Tranquility Day Spa

    Tranquility Day Spa

    4.6
    (83 reviews)
    2.9 mi
    $$

    I have been coming to Tranquility Day Spa semi regularly for three years and I believe the value…read morefor the service her is unmatched. First the staff are warm, professional, and helpful every time I come in. I have used their services for foot massage, back massage, and my favorite, the massage where they walk on the back. I have a background in kinesiology and it is clear that the massage therapists are very knowledgeable in the musculoskeletal system and are very skilled in their techniques. Each time I come in, they focus on any request I have, for example my forearm was tight from my sport, and they were able to work on exactly what I needed. I left feeling so much more relaxed and comfortable. The atmosphere is always calm, including other patrons. Highly recommend!

    I came here looking for relief, but I left feeling much worse than when I arrived…read more The 2-hour massage was not relaxing; it was painful. The pressure was consistently excessive despite my repeated requests to ease up. Even after specifically asking them to avoid my lower back. They continued to target it causing sharp pain. The technique relied entirely on harsh use of elbows and forearms rather than hands making the entire session an uncomfortable and physically taxing ordeal. The experience turned from bad to worse at the front desk. I was already feeling dizzy and drained so I was trying to leave quickly. The staff stopped me to demand a tip, even though I had already prepared 20% in cash. After I handed it over, there was no "thank you" and no professional acknowledgment. Instead, I was met with a prolonged silent stare that felt completely hostile and awkward. I went in for therapeutic care and was met with physical pain and unprofessional rude behavior. I will absolutely not be returning.

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    Ocean Day Spa

    Ocean Day Spa

    1.9
    (14 reviews)
    1.9 mi
    $$

    Unfortunately, the service did not match that first impression…read more The massage lacked proper pressure and technique, and there was very little communication during the session. I tried to stay open-minded because I understand every therapist has a different style, but the overall experience felt awkward and not very professional. Instead of feeling relaxed, I found myself feeling uncomfortable and counting down the time. The most uncomfortable part happened after the service when I was asked directly how much tip I was going to give. I personally don't mind tipping for good service, but being asked in that way felt very pressured and took away from the experience. However, based on this visit, I left feeling disappointed and uneasy rather than relaxed. I always try to support local businesses and usually prefer giving second chances, but unfortunately this was not a positive experience for me, and I would not return. Unfortunately, the service did not match that first impression. The massage lacked proper pressure and technique, and there was very little communication during the session. I tried to stay open-minded because I understand every therapist has a different style, but the overall experience felt awkward and not very professional. Instead of feeling relaxed, I found myself feeling uncomfortable and counting down the time. The most uncomfortable part happened after the service when I was asked directly how much tip I was going to give. I personally don't mind tipping for good service, but being asked in that way felt very pressured and took away from the experience. However, based on this visit, I left feeling disappointed and uneasy rather than relaxed. I always try to support local businesses and usually prefer giving second chances, but unfortunately this was not a positive experience for me, and I would not return.

    I went on Saturday 7/12/ 25 I should've listened to the reviews of one stars, even though it has…read morebeen about 10 years ago, that these customers wrote their review. My leg was aching so they massaged my right, which was the only one that needed a massage, I admit that the pain went away, however I ended up with bruises. I had mentioned that I cannot handle deep massages and I I told the lady how I wanted it massaged because some times the massage was OK depending on her technique I guess, but anyways I left with bruises. Lastly, I understand that going to spa services that you have to tip but she pretty much asked me for the tip, which I don't feel is very professional or staff etiquette and it's unfortunate that they charge $2 if you pay with a debit card. I still tipped the woman. I'm surprised they are still in business.

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    Massage Envy - massage - Updated June 2026

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