I had my first lip filler consult and Botox injections with Jasmine today at the Irvine location She is soooo amazing, so kind, answered all my questions and most importantly made me feel so comfortable. For anyone looking for an aesthetic injector I highly recommend Jasmine, she really took the time to hear me out provided honest feedback and recommendations. I can't wait to see her next month for my lip filler injections!! read more

Honestly, if it weren't for my nurse, I would have stopped coming here a long time ago. Over the past year, appointments have almost never been on time. What makes it even more frustrating is that the office frequently calls and texts asking if I can come in earlier, but even after rearranging my schedule, I still end up waiting. The front desk staff have been consistently rude and unprofessional. If you ask why your appointment is running late or how much longer the wait will be, you're often met with attitude rather than a helpful response. Customer service should be respectful and professional, especially when patients are already waiting beyond their scheduled appointment times. As a customer, I don't feel that my time is valued, and the overall experience has been disappointing enough that I'm considering finding another place for my laser hair removal treatments. read more

I've been going to New Look Skin Center for a couple of months now and have had multiple laser hair removal treatments. My most recent session was my biggest yet and I honestly couldn't be happier with how it went. I've seen about four different technicians here, and they've all been great. But my last appointment was with Michelle, and she was truly top notch. Her attention to detail was next level. She really listened to my concerns, took her time, shaved certain areas carefully, and even showed me pictures to confirm exactly what I wanted. She explained things clearly and made suggestions for what we could adjust or improve at my next appointment, which I really appreciated. She also made me feel extremely comfortable throughout the entire session, which matters a lot with this kind of treatment. The results have been amazing, and she gets right up to the exact areas I want treated without overdoing it. I can't recommend Michelle enough. I already booked my next appointment with her and am genuinely excited to go back. Highly recommend this location if you're considering laser hair removal treatments. read more

Rating my experience with Nurse Injector Jasmine Tran specifically. She is the BEST and the ONLY one I trust with injectables and my face! She is so professional, kind, and honest and wants to give her clients everything while staying natural and undetectable. She will not overfill or leave you looking botched. She is so good at what she does and will never stop recommending her read more

Best place for laser hair removal! I have seen great results! Very good nurses, Elizabeth is my favorite I have been coming to her for a while now for tattoo laser removal :) read more

Been getting laser hair removal since over 11 years ago in Glendale location as referred by my family. They always have a bikini & underarm special and other specials! My underarms never came back but bikini came back after my second pregnancy. Purchased a 6 pack bikini on Groupon this year and realized there's locations in south OC! Always have a pleasant experience each visit. Staff are professional , service is quick. It's a beautiful office! read more

I had sculptra and Juvederm with Nurse Jazmine. She is amazing! She is a super talented person,well experienced and friendly. I trust her opinion and her amazing work. read more

Great place for laser hair removal! It's life changing! Must try. Very reasonable pricing and quick and efficient service. I have used Vania many times and she is great. When I haven't been able to get in with her other nurses have been amazing. read more

New Look Skin Center - New look! - Medical Spas Near Me - Irvine, California

I honestly have nothing nice to say about this place. I made a 5:45 appointment and filled out all the forms that they messaged me with before the appointment. I was right on time and still had to sit there for 30 minutes before I was taken back at 6:15. I can tell they were all running behind which I understand happens, but that reflects a lack of patient forward care. Why overbook your employees and force patients to sit for absurd periods of time rather than taking less appointments and having appropriate spacing between them? This coupled with the fact that I heard from an employee that the owners are very strict about the cancellation policy and she "does not understand why". All I am hearing is that these people are money hungry and they don't care about the patient experience they just want to take money. I previously called and asked a question about the preparation for the treatment I was planning on receiving. I drove 45 minutes to the New Look Skin Center just for them to tell me that the information I was given was in fact incorrect. Although the two individuals I interacted with were kind about the situation, I was told that they could not proceed with the treatment. I was offered the option to rebook however I decided against it. I'm very disappointed that I essentially drove an hour and a half for absolutely no reason and that I was given improper information by someone at the New Look Skin Center. I will take my business elsewhere and I suggest you do as well! read more

Amazing service yes the paperwork form filling is a pain in the neck but is worth. They take care of your needs and Cora was super helpful and very knowledgeable on the treatment. Highly recommended read more

My go to place for laser hair removal! They have fantastic prices and service. I got checked in by Megan at the front, who was also working with Nat and Madison. They were all very nice! Megan is super sweet, which should help you feel comfortable if it's your first time and you're a bit nervous. I had nurse Rio who was very efficient!! I highly recommend this place :-) read more

They tell you your appointment is at a certain time but ive almost never been called in at my actual appointment time, they make you wait forever. Also I have been contacted by them asking if they can move up my appointment time only to never be seen at that updated time and have to wait in the waiting room until the later original time. read more

I decided to give this place another try.. as you can see from my previous review I have been getting laser treatments for years, as I have very thick, dark hair I was very disappointed to experience the low setting I was proved during my touch up treatment. I suppose I paid to get tickled by a laser machine this time. Pointless session with no results read more

New Look Skin Center - Medical Spas Near Me - Irvine, California

I've been going to the Glendale location for years now and decided to go to Irvine this time as it was a little closer. The parking is a LOT easier than Glendale and the facility is a lot smaller but I had no complaints! My package I bought at Glendale was accepted here and check in and check out was seamless as was the laser experience! My technician Vanya was great too and had a honest conversation with me about electrolysis vs laser. read more

I've been coming here for a few years now, and I feel so lucky every time I walk in and see Adela at the front desk. She is beyond professional -- she's warm, caring, patient, and genuinely kind. She makes you feel welcomed and valued from the moment you arrive. It's rare to find someone who consistently treats people with such grace and positivity. She truly makes the experience at New Look Skin Center feel easy, comfortable, and special. Thank you, Adela, for always going above and beyond. read more

My nurse is the best ever I got retouch on my laser hair removal. I love this place. If you're looking for reliable affordable laser hair removal, this is a place to come to. I don't know what happened to the bathrooms and the cleanliness but it wasn't like this before. I hope this is just a one day thing. read more

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Went for laser hair removal with Lindsay, very sweet and knowledgeable lady who helped my scary first time experience feel comfortable like it was nothing. Also respected when I needed breaks in between zaps (lol). Will def be back for my next sessions read more

I'm happy with service and care I receive with laser hair removal. However, I went to get a consultation for Botox and the nurse gave me surface level information. I learned more through the research I did online. It felt very rushed and she had a lot on her mind. I would not trust that lack of care with needles on my face. read more

I've always been told that laser hair removal doesn't work and it's a scam... NOT HERE! This is genuinely the best decision I've ever made in my life, and I don't even have to pick up a razor anymore. 100000000000000/10 recommend, I've sent all of my friends here and they've loved it read more

The ladies at the Irvine office are very nice and very helpful! This was my first time getting Botox, and I have a pretty big needle phobia. Jasmine was amazing! She made sure I was comfortable, and was so gentle and kind. read more

Was sick of waxing & ingrowns and a friend recommended New Look for a full brazilian laser. I was super nervous at first but the front desk girls are so sweet (I think the girl who helped me was named Ravneet). Vania was my nurse and I couldn't recommend her more, she made sure I was comfortable and was thorough. I was shocked at how painless the treatment was - never going back to waxing or shaving!! read more

I go here for my laser hair removal and I love it. Great prices, great results. Clean environment. I'm obsessed with this place and want to explore more treatments here read more

Great service and prices, all the staff was very friendly. You must go! Lasers don't hurt at all

Best customer service everyone is nice and friendly my first time here and I will definitely come back

Absolutely wild. I have been coming here for over 5 years because I love the technicians. I had an appointment for this afternoon and unfortunately I started feeling sick this morning (outside of the 24hr cancellation window) and when I tried to cancel, they told me I would still be charged a hefty cancellation fee so I figured I would still try to go in. As the day progressed, I felt worse and worse so I took a Covid test and it came back positive. I called them again and told them I definitely couldn't come in because I tested positive for Covid and instead of being empathetic or charitable considering how many years I've been coming to this location they said that I still had to pay the $110 cancellation fee and they wouldn't be waving it for me. Instead, as an alternative, they said I could come in DOUBLE MASKED if I still wanted my treatment and then they wouldn't charge me the cancellation fee. I thought that seemed absolutely callous for the safety of their employees and any other patient coming in for services. Needless to say I'm not going in and am paying $110 instead. I have cancelled once in the past and had to pay the fee no problem because that was completely my fault. This time however I'm so sick I literally can't get out of bed (anyone who's had Covid knows what I mean ) and now instead of being understanding they're making money off the situation. I understand there's a window for cancellations for a reason but you would think considering I tested positive for Covid they would care more about that instead of suggesting, I still come in with a double mask. Wild. read more

I love this place!!! Super clean, very luxurious and very very friendly staff, they have great customer service and it's very easy to make appointment with them. They also have reasonable prices. My favorite nurses are Sarah, Cee and Elizabeth. All three of them are very thorough and very gentle, I love them! 10/10!!!!! I recommend New Look Skin Center to all my friends read more

I had my appointment with Nurse Jasmine. It was my first time getting Botox and she explained everything so thoroughly. She was so easy to talk to and I felt so comfortable talking to her! Great experience! read more

I have been coming to NLSC since 2022, starting with the Glendale location but Irvine mostly. Firstly, the technicians never informed me that my facial hair is not the ideal hair type for laser hair removal and continued with the sessions. After receiving multiple sessions, my hair is growing back extremely worse than before and now I am having to look at electrolysis - which is more painful and more costly. These technicians should be well informed of the service they are providing and tell patients if they are not the right candidate. Secondly, I've been getting my legs done with laser hair removal and was seeing results I was happy with. Then I went for a session before an international trip and my hair started growing back extremely patchy to the point where I couldn't even show my legs while traveling. When I came back and spoke with manager Tonya, all she offered was $50 off the next session because I didn't come to them within 3-4 weeks. I was traveling outside the country and cannot call, and the whole purpose of me coming for LHR was so that I wouldn't have to shave. Overall, as a loyal customer for 3 years, I am extremely disappointed with this service. I will have to continue laser hair removal for my face and legs elsewhere, with better customer service. read more

AJ is literally the best!! I've been coming back for laser hair removal and I'll keep coming back because of her! Her knowledge and guidance are an 11/10 and she knows her stuff! She's also hilarious and so easy to chat with! read more

Emily was an amazing nurs,professional, and very knowledgeable. She made me feel comfortable throughout the treatment and explained everything clearly. I'm really happy with the results and highly recommend her read more

The front desk staff had the worst attitude, laughing out loud in a very unprofessional way. I asked to speak with the manager because someone had given me incorrect information, but she refused. I believe her name is Ardela, Reviews like this should reach upper management because the behavior of the front desk is unacceptable and needs immediate attention. read more

Best experience so far, definitely would recommend. I will for sure come back for laser hair removal and other treatments.

Hi Dalar, Thanks for replying. That's actually interesting, because when I spoke to your nurses, none of them mentioned the possibility of paradoxical hair stimulation on the face. In fact, they all seemed completely unaware of it and acted like they'd never heard of such a thing. If this risk is clearly outlined in your consent forms, I think it would be helpful for your nurses to be more informed about it so they can properly educate and reassure clients when asked. You asked if there's anything you can do and yes, I do believe there is. I would appreciate a full refund for the laser sessions. Additionally, I've spent thousands of dollars on painful and ongoing electrolysis to correct the damage. I'm happy to send you a breakdown of those costs, and I believe covering that would be the least that could be done. read more

New Look Skin Center - My hair after they done 10 session of their laser removal - Medical Spas Near Me - Irvine, California

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Everyone was really nice. Maria in special was amazing. Thank you for making me feel so comfortable on my first session.

I rlly recommend this place. Jessica did my service and she was great. She was very patient and polite and made sure I was comfortable throughout the service read more

I take my 5 star review back! The nurse Minoo gave me burn on my skin. It is so bad and right on my arm!! No wonder she is on per-diam She shouldn't be hired!! read more

Daisy is the best! I come here for laser hair removal and she is super welcoming and sweet and just made the whole experience super easy and painless. Highly recommend this business! I got such a good deal on my laser package :) read more

I love this location, all nurses are so nice and caring. Emily, my nurse amazed and impressed with her care and kindness today

Always so pleased with Liz. So much improvement since I've started laser treatments on my nail. It's almost completely healed from fungal.

First time getting laser and everyone was soooo nice and professional! You are in great hands here! I'm excited for my results