WhAt a hidden gem! Fantastic establishment! This was the best massage I have gotten since I was out…read moreof the US. I've been looking for an masseuse that really knew what they were doing! Yvette is the best! I am going to come back and check out the spa part of it!

Not sure why I waited so long to write this review as the praise is well over due…read more I'm a bit of a massage junkie, so while in Norfolk I hopped on Yelp and found Instinctive Massage or rather I found Heaven! I made an appointment over the phone while driving, and found the place fairly easily. There isn't much parking, but there are at least 5/6 spots available for the massage shop and it's neighbor, a speciality bakery. This place is a one woman show - a woman named Yvette. I ended up having 2 massages because the first one was so amazing. My first massage was a traditional Swedish massage. AMAZING! I've had about 100+ massages in my life and this was hands down the best. That is until my second massage from Yvette. My second appointment consisted of a quick leg wax and a hot stone massage. I had never had a hot stone massage before and I loved it. The best part was how attentive Yvette was telling me about her massage process and making sure I was happy throughout the process. Often massage therapists just do their thing. After my massage Yvette gave me some advice on stretching and techniques I could use at home to help with the tightness in my back. Super professional. Super friendly. Super Therapist!!! I LOVE THIS PLACE. You will too!

I was in Suffolk for an event and also really needed a haircut before going on a work trip -- so…read morewhen I found this spot nearby on Yelp, and it indicated they'd take walk-ins, I decided to stop in to knock yet another thing off my busy list. As advertised, they were in fact able to accommodate me without an appointment. The salon itself is super cute with a lot of shabby chic decor -- a bit of an Etsy upcycled look to it. After about a 30 minute wait, I was introduced to my stylist, Kim Curling. Kim asked several intake questions about my hair, my daily routine, and my preferences before starting. Typically, I'm hard pressed to find a stylist who doesn't cut my hair too short on the first try -- but Kim did an excellent job staying in my comfort window. She also was very helpful by introducing me to a new styling product that is amazingly low maintenance, helps maintain my curls, and doesn't make my hair stiff as a board! Overall, it was a good experience. In terms of my star rating -- I went with four because it was an expensive endeavor ($80+), and for that price, it didn't come with spa perks that I've come to expect at that price level (aromatherapy, skin/scalp treatments, complimentary tea/coffee, etc.). It's a nice little place though and I wouldn't hesitate to get my hair done here again if I was in the area!

Laurie is fantastic! Wouldn't get a pedicure or manicure anywhere else! She is very professional…read moreand quite artistic. Highly recommend.

Before I begin let me start by saying that this review is based solely upon my personal experiences…read moreand my personal experiences alone, so without further ado let's begin!. I decided to visit this place to get a pedicure, i have been to other salons for pedicures but this one was recommended by someone so I didn't know what to expect when I walked in. I was greeted immediately, I asked what the price was and I was told there was no wait! So I was seated almost immediately!. One of the employees had the liner in the tub and ran the hot water and put some solution in the running water. It was hot and relaxing. He also brought me a small bottle of room temperature water and cut the massage chair on.. Shortly after the lady that performed my pedicure came over and tried to upsell me for a higher priced pedicure. She was very persistent but I knew what I wanted and I was not going to change my mind... The pedicure was quick and effective, kind of a rush job without much effort but maybe that's the process of getting a pedicure to get you in and out as quickly as possible.. overall I enjoyed it Note: I don't have hairy toes so there was nothing to cut off, men shouldn't have hairy toes and woman shouldn't have them either.. So ladies if you have hairy toes, please get that removed! Hairy toes are not attractive in any way!!!.. I took off one star because the lady asked me if I was paying cash because the price was $35 but I told her I was using a card. Then I said ok I will pay cash but when I got to the register the man charged me $37. Some where there was a communication gap, but I left a tip and departed!. I would return again...

This was probably one of THE Worst pedicures I've had. It was extremely rushed, our feet may have…read moresoaked for 5 mins consecutively that's it. The polish isn't fully coating my nails, our feet are white/dry leaving out of the establishment. It was at most a 15 min service with no attention or care to our actual feet. I feel like they don't even do the bare minimum even for the basic pedicure. I basically paid to get my feet washed and polish slapped on. I also feel like the floors could have been cleaner. I feel like they missed the mark in so many ways.

I had a great experience today as I went in for a facial. This was my first time getting a facial…read moreat Elite and it was wonderful. I made an appointment for the Age Defying Facial. It included a deep cleanse, exfoliation, red light therapy, facial massage and more. I felt extremely relaxed and comfortable during the appointment. My esthetician was very attentive to my skin and personal needs. She made the entire experience feel fabulous. The room was quiet with soft music playing. The temperature was comfortable for the appointment. I would totally recommend getting a service here.

Lisa (pedicurist) was very sweet and courteous and took her time on my feet. She brought my friend…read moreand I wine and showed me their base options for my french tip design. I will come back and would recommend to my friends.

I was able to get last minute massages scheduled. I had Celia and she is The Truth. I love deep…read moretissue massages. When I get massages, I'm not there to relax and unwind. I'm purely there to beat the knots out of my back. The biggest compliment I can give to a therapist, is that I feel that they hate the knots more than I do! Celia is so awesome. She really worked hard to knead the knots out of my body. I visit Hampton at least 10x a year. I'm going to start making seeing Celia part of that routine! The spa itself is a cute and intimate setting. It smells good and looks clean.

What a great experience for a couples massage!!! Can't wait to go back and try out their other…read moreservices

I have been coming to Lotus for 10 years and Vickie is wonderful. One down side is when Stephen is…read moreworking he talks non-stop at a level where everyone can hear him. It distracts from the relaxing atmosphere.

Went in for a pedi at 12pm. And promptly left. The floor was gross. The chairs were nasty and…read moreunclean.

This was my first time coming here. She came late & I had to wait while she set the room up for me…read more I had to fill out paperwork asking if I was allergic to anything or if i had any medical conditions. The walls in the room were thin, so I'd hear people next door. I appreciated her kindness, but she was rough & did a strange sticky facial.

I saw the great reviews and wanted to give it a try, Andrea accepted me as a walk in and did an…read moreamazing job. I got the deep tissue massage and felt very satisfied at the end, So relaxed I fell asleep at one point! I had a little bit of trouble finding the building but just give them a call and they will help you. The building and it's location did catch me off guard, but it was excellent service and that's all I came for!

It's unfortunate that I have to leave a negative review but, I had a grievance that the manager…read morepromised to follow-up and it's been over a month. I went to use their sauna services - they have infrared, which is supposed to be more penetrating in the body than a regular sauna. So you're not sweating a much but it's supposed to be more effective.. After leaving, I realized a left an expensive water bottle there. I spoke to the employee the same day, she found it and put it behind the desk for me & let her know I will pick it up in a couple days (had to travel). I came back 3-4 days later and they couldn't find it all of a sudden. The employee looked and said a coworker took it to another location in the building (the gym) for some reason. I was still understanding & polite and came back the next day. That's when I met the manager - who INITIALLY was very adamant about locating the item. After an unsuccessful search, said she would look at the cameras and personally call me about. Upon leaving & asking for my name & phone number, she also asked me if I was a part of any city-organization - I am, but I didn't want that to dictate any treatment. Unfortunately, I did not hear back AT ALL. After a few days I went back and spoke with an employee who said she didn't know the resolution to it. I left my number again & the employee suggested that I should at least of some small compensation for situation/grievance. I agreed and left my number for the third time... metal bottles don't go missing behind a desk... I even spoke with the gym employees and when I asked about the water bottle, one of them started looking around and couldn't even look at me in the face... This was a month ago and I didn't want to leave a bad review... but now it's safe to assume: 1. an employee STOLE the expensive water bottle (that's gross) 2. The manager didn't value me as a customer + didn't follow-up like they promised or even at my request. (And potentially covering up a thief hence why there was no further communication). Next time, keep your word. It's the principle.

My boyfriend booked us an appointment for 4pm today and paid a $55 deposit. He didn't get any…read morenotification that it was successfully booked. So he called a total of 4 times today. They only picked up on the fourth. The girl tried to tell him he could put It on his next service but why would we try to go now? (And losing $55 in this economy? For a service that wasn't provided or cancelled on our terms???? It the time slot was available online but not in person? No way.) Now we have to wait for the owner to call back to verify that he was charged. (we have the bank statement) i will change my review if we get our money back. if not. i will be adding what happens. this is too common within businesses in this area and i am TIRED of it. Never got a call back from the owner that was "in a meeting". Still waiting. This is day 2. Damn, on day 4. Guess we're calling back tomorrow. I hope the owner is done with her meeting :(

Booked and paid for a 90-minute massage, but due to delays the actual hands-on time was closer to…read more40 minutes. The therapist delayed start for whatever reason, and the session focused almost entirely on my shoulders--I had to ask for attention to my feet. The massage room floor was dirty with pieces of tissue paper, and during this visit and a previous one, someone opened the door while I was face down on the table, exposing my upper body. This was very uncomfortable and unprofessional. At checkout, after paying $210, I was repeatedly pressured to leave a tip after declining, and the front desk staff was rude. I'm sharing this so management can address timing, cleanliness, privacy, and customer service.

Waste of time. These people have no control whatsoever over their business. I scheduled a session…read more8am to get a massage, my neck and shoulders are messed up. Besides the point, I get here, they have me wait and sit in the back, only to be told their person isn't coming in today. Yall, this is the world of service. How about the night before confirm everything is good to go. Waste of time, don't support these rip off artists.