1. MassageLuXe

    1. MassageLuXe

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    Wyckoff, NJ

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    MassageLuXe

    3.6 (55 reviews)
    Closed 9:00 am - 8:00 pm

    Services - MassageLuXe

    Deep tissue massage

    MassageLuXe Photos

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    ZERO STAR!! READ ALL THE 1 STAR REVIEWS!! Whoever had bad experience with them, feel free to send me a message. My advice to you is check your credit card to see if they are charging money WITHOUT YOUR PERMISSION!! Sarah H. Ramsey, NJ's review: This place gets you to sign a membership, hopes you never look to see that you're being over charged and deliberately has a complicated cancellation policy to ensure they can keep charging you"!! I write this so there will be no more victims in the future!! After I tried the $69 promotion (facial) at Massage Luxe in Wyckoff for the first time on 10/7, the manager (a woman of grandma's age) told me about the $20 promotion for the next time and the $89 for the third time, so I signed up for just the $20 promotion. I didn't sign up for the $89 promotion. I asked her if I had to pay extra besides the $20, and she said "No, only $20 (for a 60 min facial) ." She said she needed my credit card and I needed to sign to get the $20 promotion, so I signed. My second appointment for the $20 promotion was on 11/11 so I went. I didn't go back because the regular price was expensive. When I checked my bank account 2 days ago, Massage Luxe charged me $94.90 on 12/12 which I never went to!! So I called them yesterday (12/16) and the manager answered (the same manager that I spoke to about the $20 promotion. She was there my first and second time). She told me that she explained to me about signing up for the membership. THE MANAGER IS NOT BEING HONEST!! She NEVER explained it to me!! I WOULD NEVER SIGN UP FOR THE MEMBERSHIP BECAUSE THE REGULAR PRICE IS SO EXPENSIVE. "IF" SHE EXPLAINED IT TO ME, I WOULD KNOW, AND I WOULD NEVER SIGN UP FOR BECOMING A MEMBER OF SOMETHING, OR ANYTHING WITH A PAYMENT!! She was cutting me off every time I talked. She said I can cancel the membership, but I can't get the refund because "I signed" even though I was SCAMMED into signing it!! And then she immediately emailed me the agreement and the online cancellation form. I hung up the phone and didn't call her back. Meanwhile, I was reading many reviews about Massage Luxe. There were so many bad reviews about the service AND the manager (her lies, being rude, not returning calls about reimbursing, not cancelling AFTER the customers canceled their membership and kept charging the customers, unprofessional, and more!! READ ALL THE 1 STAR REVIEWS!!) SHE WAS ALSO SCAMMING OTHER CUSTOMERS!! Unbelievable!! Who would do that?? Why the owner keep letting her do such a terrible thing?? I submitted the ONLINE cancellation form last night (12/16). They only give you 2 options and I couldn't submit it without choosing one of the options (See the photos). So I just chose option 1 so I can submit the cancellation form. I had to write the reason to cancel the membership, so I wrote pretty much the same thing I wrote here and wrote "I would like to cancel my membership and get the $94.90 refund. NEVER EVER SCAM CUSTOMERS LIKE YOU HAVE BEEN DOING. DON'T CHARGE ME ANYMORE". Regarding the bad reviews, even the owner and corporate doesn't take this kind of issues seriously. Because of the manager, they are losing so many customers and they write bad reviews. I don't understand why the owner is still keeping her as the manager. Maybe the manager is the owner? The manager is the owner's family? Are they committing group crimes? I'll share my experience with corporate. I'll report here again what corporate have to say, whether the owner refunds me or not, whether my credit card continues to be charged even though I cancelled the membership yesterday!!

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    7 years ago

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    6 years ago

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    7 years ago

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    5 years ago

    A member for 6 months, and really like my massages and facials. I always feel relaxed. friendly people, clean place

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    5 years ago

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    8 years ago

    Business owner information

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    Lisa E.

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    8 years ago

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    7 years ago

    I feel like a new person!! Jennifer was sooo good I wished I lived closer definitely would've become a member

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    8 years ago

    Love, love, love Christie, BEST facial ever! From the moment the facial started until the end, so relaxing! Skin feels amazing!

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    Page 2 of 2

    Ask the Community - MassageLuXe

    Review Highlights - MassageLuXe

    Renata is amazing and will do magic with your stress knots.

    Mentioned in 4 reviews

    Read more highlights

    Prose Nail Salon

    Prose Nail Salon

    2.4
    (11 reviews)
    0.0 mi

    I'm surprised by the negative reviews. I just get pedicures so I can't speak to all the other…read moreservices, but this salon knows client service. They make it easy to book, simple to pay and tip, will remember you wanted another appointment time and call to give it to you when it opens up, and do a good job in a clean environment.

    In my 56 years I have never seen a more overbearing owner so when she contacted me today to tell me…read morethat my nail technician was no longer working there, I wasn't surprised. While I don't know the story. I can only imagine that my amazing technician left because she couldn't take it anymore just like the others who have disappeared before her. There is no way she would have been let go. When you go to a "spa" and spend tons of money for a manicure and a pedicure and gels and nail art you want some peace, being that it's your day off, your Saturday. Do not expect to get that here! Every five minutes the phone rings and you hear "Hi Stacey". If you're going to take the day off, don't harass your customers with phone calls every 10 minutes to the salon interrupting what is supposed to be a serene experience. Furthermore, I signed up for a membership via text. I never signed anything. I was never given a copy of the contract in writing so today when I was told that my technician was no longer there I canceled my upcoming appointments as I don't know any of the other technicians. I asked for a refund. I was told that they don't give refunds then I found out that I couldn't use my credit at another location, which was also never told to me. I asked her to email me a copy of the contract. She said that they didn't have the capability to email. It's 2025 you don't have the capability to email but you're currently texting me????? I also brought it up that I was overcharged at the last visit and I asked for a refund for the balance. I was denied that as well. Every time I went there and requested one of the latest trends they couldn't do it because the owner is too cheap to purchase the polish and implements required. I am disgusted at the way this owner treated me. I'm disgusted at how I have been manipulated and lied to and I am disgusted that every Saturday when I went there I had to listen to the phone ringing nonstop as she called to micromanage the staff......those poor girls. The only thing the salon had going for it was my amazing nail technician and now she's gone, so I won't be getting my nails done anymore. The fact that this establishment is in Wyckoff and I had to file several disputes with my bank because this is the type of owner I'm dealing with makes me sick having grown up in Bergen County. Shame on you this is not how you treat people, customers OR employees! I really hope this was worth the $155 to you!

    Wonderlash Studio

    Wonderlash Studio

    4.0
    (11 reviews)
    3.2 mi

    I booked an appointment today but was running late so I called. No issues there but when I arrived…read moreit looked like you were closed. The door was locked at 11:00AM. The technician came to the door and unlocked. I had a lash lift and tint. During the process the technician left to go do other things because I could hear working. I was happy with the results but a few hours later I have an obvious eye infection with discharge. I have never had an issue as this was my fourth visit. Please let me know who to contact as this process is now ruined and I want a refund.

    I signed up for an express lash that was described on the website as "FAST LASH creates a…read moreLIGHT-VOLUME .05 8-10". I came in, and the woman who started working on me confirmed who I was but did not ask for clarification. I assumed they knew what my desires were and I honestly didn't want to make the woman feel bad because English was not her first language and I didn't think we could have a clear conversation easily. Unfortunately, my lashes do NOT look natural. I very clearly look like I have fake extensions on. Another woman working there came out after she heard that I had exclaimed, oh my these are much longer than I expected. She spoke English as her first language and communicated to me that I had requested "sexy" and I told her I requested no such thing. She told me next time I should ask for cute and some other adjective that I'm not sure of. And she also said I should not go "longer than 11". I think she tried to make things better but I was disappointed with the situation. I just wanted natural looking lashes.

    Photos
    Natural-looking lash extensions
    Natural-looking lash extensions
    After! They're completely GONE
    After! They're completely GONE
    This was the before (notice the hollow under eyes)

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    This was the before (notice the hollow under eyes)

    MassageLuXe - massage - Updated July 2026

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