Currently staying at the resort and very disappointed so far. Tried to book snow tubing for the last week online before arriving - couldn't get a spot as the website just said the request was invalid - tried calling and was on hold for over an hour before being disconnected. Finally here and checking in - asked to book snow tubing and told we needed to call the number to book Called the number I was directed to call and I am on hold - 87 people in the queue. Additionally, tried the option to speak with someone at the front desk - the message noted that they weren't accepting calls. Are you kidding me? Been here all of 16 hours and not impressed at all. (25 minutes in and still on hold with 75 people still in the queue). Might as well drive back to the front desk at this point to get some service. My initial recommendation is to avoid this place. read more

The accommodations were lacking. The hotel reminded me more of a Motel 6 than a resort. The people weren't very friendly, and the resort was understaffed. The breakfast at the BBQ place was almost inedible. The powdered eggs and disgusting hashbrowns were not worth $13.00. The only enjoyable parts of the trip were the Campgire Grill and the Water Park. I would not spend my money here again. read more

When we arrived at 5pm, we were told we'd be staying in one room and that we couldn't get keys until 6pm. 6pm came, we got keys to another room. Unfortunately, this room was on the lower level and two kids and their guardians (? Parents?) were above us. The kids were noisy, running around at 1030pm, you can hear everything down here. Get. A. Top. Floor. The jacuzzi is nice. Sorta weird, though...our 12 year old wasn't too interested in it. The rooms are updated but the beds aren't comfortable. The view was gorgeous. We took a tour of the condos/timeshares for a $150 visa gift card. It lasted about two hours and was pretty easy going until the very end - William, you need to work on your customer service. Take some notes from Mr. Green - he was great. Check out is at ten am if you don't want to incur a fee, but when I called the front desk to ask about a later check out, the lady said she didn't know the fee and that she'd give us an extra hour after I told her we had an infant who needed to nap. Gee, thanks. The water park is nice - get a cabana! Totally worth the $150. Customer service in Virginia in general is bad. And this place doesn't help any. It was okay. We won't be back. But, again, killer views! read more

This place is run down. It needs a complete renovation and makeover! It's so boring and dry. The furniture is back in the early 90's giving motel vibes read more

The resort itself is beautiful and amazing. The customer service on the other hand could use lots of work. It's obvious they don't communicate well and would rather inconvenience a guest/owner of 10+ years then to utilize common sense. They stated half of my lock up was not clean. Bullshit no one came to clean the room from the moment we gained access to the unit. They made it so I had to wait in their miserable check in line twice because of this lie. I understand something was not 100% but you could have given me access and avoided me the hassle. Yes they text me at 1757 three minutes prior to "official checkin" and then I got my Universal keys which they could've issued the first time. This was a mismanagement of contracted workers which ended up being passed to me as an easily fixed problem. Thanks James for finally resolving or at least getting to the root of the problem. read more

As many times I have been here it seems to get worse and worse. The last few times everything is always unavailable or hard to book. Giving that there are Covid protocols in place, it's still not a lot to do when going. Even before Covid hit. There aren't many times available for skiing, snow tubing or even simple things like bumper cars. The beds are HORRIBLE. The pillows hurt your neck and the bed hurts your back. I slept in the bed and my husband slept on the couch. The water park was packed for a place that's following Covid protocols. It's not much for babies or toddlers to do as well. Just overall the experience wasn't the best. I may wait a few years before coming back. read more

When we were here over half the attractions were closed or on restricted hours and the WiFi and TV in the room weren't working. We called maintenance and the response was that they would be to the room some time today. Do not recommend unless you're coming to specifically golf. The best time for my trip was the Mystery Dinner: Bonfire Club based around a speakeasy. read more

Very disappointed in the customer service agent in the ski office. My experience for the last 20 years + has always been positive with informative and professional representatives. I purchased season lift passes in August with information given to me last year by the ski office and found that it was different this year. Instead of explaining the discrepancy in a professional manner, Lydia (I believe was her name), treated my 18+ year old kids with disrespect and they even witnessed eye rolls when I asked to talked to her and clarify what she was telling them and give her my credit card information. read more

Fantastic Family Friendly Resort that continues to add memories you out vacationing experiences! I have visited this Resort probably over 10 times since 2002. We honeymooned here, and I must admit they've done a lot of building and Renovations around here! We've stayed in more than 1/2 of the properties here and although I can tell the differences and I love each and every condo/ house (Not the hotel... at all). I visited in the winter doing ski season, as well as during the summer during swim/ water sport season, and please believe me when I tell you... All of the amenities cater to each season and are equally as wonderful! Plenty of lodging options, food options, and activities for every member of the family! They even have quite a few restaurants, entertainment, classes, workout classes, and watersports! The property is gorgeous aligned with mountains, leaving plenty of perfectserve space for animals. The scenery in nature is beautiful!! Miles and miles and miles of safe beautiful nature (animals & foliage). I highly recommend this resort to anyone looking to get away whether it's for individual time and tranquility, a romantic getaway, or family filled weekend! read more

Terrible hotel rooms. Only thing great was the size of the bathroom and the water pressure. I only stayed here as part of a promotion to get a free gift. They try to sell you a time share, which I knew, but it's not worth it. The restaurants all close early too. We got there late and had to eat snacks from the gas station. Why would everything close at 9?... weird. I don't recommend this place. I would go to a different ski lodge if I were you. read more

DO NOT QUESTION THE FINANCE OFFICE OR YOU WILL BE THREATENED WITH PHYSICAL VIOLENCE! MATT WAYLAN IS OUT OF CONTROL. We went to Massanutten Resort On January 26-27 2023. The "hotel" on property was nice, a little dated but clean. The Resort is beautiful. Went into town for dinner and then relaxed for the evening. The next morning we went in for our tour. The gentlemen that gave us our tour was Dave, he was very nice and personable. The original person we were supposed to have was Mike, but after waiting 30 minutes past our appointment time he still hadn't shown up and they said he was eating in his car and they couldn't find his phone number. No worries Dave was great. Again the property was amazing. Our tour was great but we decided not to buy. We met Larry, sales closer and advised we would not be purchasing. He was very friendly and wished us well. The next person we met was Graham. He was a really cool super nice guy. He worked with us to find something more they could do and we decided to buy. He wrote a deal sheet and and all the info and terms down and went over it with us several times. Great we're buying a timeshare!! That was until we met Matt Waylan. He was the finance guy we were put in front of. He started going over the deal and we pointed out that what he was saying was different than what we were told. He got mad and stated "Well I'm telling you how it is!" We were a little shocked by his attitude but hey everybody has an off moment. Little did we know what was yet to come. The next part we went over was completely different as well. I questioned him again and he got even more mad repeating his previous statement. At this point I calmly stated "we are done, we are not doing this". I asked for our ID's and credit card back. I said to Matt, "put whatever you charged on our credit card back and we will take what you guys owes us and leave". Matt jumped up out of his chair, leaned over the covid shield, raised his voice and said "Don't let this tie fool you" while shaking his tie at me and turning all red faced. Ok at this point this is an implied threat. My wife ant this point is getting pretty scared. I asked him calmly in a normal voice why he was raising his voice and threatening us? He stated very loudly "you are not going to tell me what to do in my office/workplace". I again asked why he was threatening us and raising his voice, he then said "YOU are being and As**ole". At this point it looked like he was going to come over the desk at us. My wife had sank farther into her chair. I quickly grabbed the door and got her out of the room. I asked to speak to his boss or someone over him and was told no-one was there. I spoke a woman named Catherine, I think, who was the Manager of the sales department, she was very nice and tried to explain away what had happened. She had me write up a statement to give to her boss, who said could not be reached and was off site, found later this was a lie as well. She kept trying to sell us the TS. I told her that if I did not hear back from her boss in the morning I would call the Sheriff's office and file a complaint. No-one form security was notified either. The next afternoon after not receiving a call from anyone I called Rockingham sheriff's Dept and spoke to Deputy Dean. He took my statement and spoke at length with me about options, including filing a restraining order against Matt Waylan. He said he would reach out to the Security office on site at Massanutten Resort, which he did. I next received a call from Bailey J., Supv of security at the resort. He told me he believed me and that they had never been notified of the incident. He said that what I was told about the bosses being gone was not true. He took my statement and then told me the names of the bosses, Steve Nichols head of Sales and Mathias, the President of the Resort. He asked if I wanted a call from Steve, I said yes. Steve did call me a little while later and we spoke at length. He said he was sorry and he would look into it. That Security had already started and investigation and he would get a hold of me later with an outcome. To date I have heard nothing. Security stated to me at time of reporting that he believed they were trying to sweep it under the rug and keep it quiet. I am disappointed to say the least. In all my life, at the many TS offers I have been to I have never been threatened for questioning something. Let me say this, my wife is the type if I had been rude, disrespectful or raised my voice to Matt Waylan, she would have called me on it right in front of him and not let me file a complaint. I was hoping to not have to write this, but since they never followed through and just swept it under the rug, I feel I need to. read more

Massanutten use to be a 5.star.resort and we bought President's Week there. There is skiing, tubing park, horseback riding, indoor water park, mini golf, 2 golf courses. Etc. We use to buy an activity card for 99 dollars.per person. We vacationed there a month ago. No more activity card for there were no more discounts on activities. Apparently they were in between seasons? So clothes of activities during the week were closed anyway. We went to play golf 399.00 per person for 7 days plat plus 20.00 per person per golf cart so it costs 40 dollars per person per golf cart. WHAT? They should advertised that a lot of activities were down. It costs us 1500 dollars just to get there. We ended up leaving early and while we were there we left the resort to do activities. Also they use to have trips to Washington DC and trips to the wineries. No more trips or excursions. It just seemed like nobody cared anymore about customer service. read more

It seems that most reviews for Massanutten are rather high, or low. If you visit for free, well you should realize there must be something expected of you in return. Like any business, there are some more pushy sales people than others. As owners here and in Hawaii, you learn that the free meal and "presentations" are really going to take about 3 hours, and if you buy, probably about 4. It's kind of like buying a car. You must negotiate if you're interested, and if you're not, practice the polite "No". Compared to other locations we visited, I give Massanutten a "3". If you want to experience nature, like to golf, or enjoy snow skiing, you'll like this place. There is also a water park. We've only made use of the indoor part of the water park. The grandkids really enjoyed it! As casual bikers, we can ride the many rodes connecting sections. They do have miniature golf and several other pools plus a recreation center. For us personally though, we don't golf and are a bit too old to downhill ski. We live in a rural type area, so we have mother nature around us on a daily basis. Therefore, we usually choose to spacebank our unit unless the family wants to meet us here which is in driving distance for them. Many reviews say their hotel room or "free" unit was not in good shape, I'm sorry that was their experience. There is a good bit of difference in quality between the different resorts within Massanutten. Not all of them are listed as gold crown Our first ownership was at Shenandoah Villas. The units were large but not very deluxe. We now own at The Summit , and we've stayed at Woodstone Meadows. Both of these are higher quality, with better furnishings. There are steps to the units though, if you're upstairs. The best part of these areas is the ability to have the upper and lower parts for an extendend family. Each family unit has their privacy, but access is indoors via a set of steps. read more

I completed a tour with Brian who was very inattentive. Initially Brian began informing my significant other and I about the timeshare, everything was going well until he asked what would be the reason for not purchasing the timeshare? I informed him that I was in the process of purchasing a house. His response was if you can't afford the timeshare, you can't afford a house. Then when he was completing the tour, it was very rushed. He showed one room, my significant other asked where horses were? He drove to the horse stable and it was more of a drive by. He pulled up and when we pulled up behind him he said out of his car window " this is where the horse are. I began to park thinking we were getting out the car but he backed out to pull off, so I followed. When Brian showed the water park, he mentioned that Splash had good seafood. My significant other informed him that we are allergic to seafood. Brian continued to talk about how good the seafood was. I thought perhaps he did not hear my significant other therefore I reiterated that we were both allergic to seafood. Brian then said"we should try the fish" at the restaurant. For the third time I reiterated we were allergic. Once the tour was finished and we went back to the final place where he tried to continue to sell the timeshare, my significant other informed Brian that he had a migraine and would like to leave. Brian replied I get Migraine too and was very dismissive. My significant other went outside to get air because he was not feeling well. When my significant other returned, he shared with Brian and his supervisor, we were not interested in purchasing. Brian stated to him that the tour was not in his name. Brian was very disrespectful throughout our time with him. After the tour I went to the office where you receive the gift. My significant other tells the woman about Brian. The woman did say much. My significant other asked about the survey we was supposed to complete. The woman stated that "Brian was supposed to give us the survey but because he is a seasoned worker, he most likely completed it for us." read more

Ive been an owner at Massanutten for over 20 years. During this time Ive observed ups and downs in the quality of this resort. When one new section opens, the remaining sections suffer. The maintenance fees are ridiculous and get progressively worse. It is cheaper now for me to go as a guest than as an owner because of the maintenance fees and consistent inability to obtain a week as an owner. If you are considering buying, buy from a current owner for $5-25.00 rather than the new sales prices. It truly is a shell game and scam between RCI and Massanutten. Trust me and the hundreds of others who have been caught in this scam, you don't want to buy there. read more

Went here on the promotion deal. I did not LOVE the free accommodations but for free... I can put up with it. The rooms were dated. There is ALOT to do on this resort, def family friendly. You can literally come on the resort and not leave and still have plenty to do. Been on several timeshare presentation and have not purchased... but they presented an offer that I could not refuse... so we are now owners. I purchased because this is a nice place for families and they belong to RCI. The maintenance fees are relatively low. We purchased a 2 bedroom duplex... still building them. Nice unit with wood floors and granite countertops... def felt like home. read more

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This was our third trip to Massanutten Resort. The air and water temperature in the water park was freezing cold and set the tone for a miserable time because we were all too cold to enjoy anything. Many others were complaining they were cold and there was a mass of humanity clumped in a lukewarm "family hot tub". Not fun. Further, the water park is looking really rough and rundown and not the cleanest. They definitely are not doing anything to maintain or improve this facility. Further the entire resort feels run down. The room we stayed in was clean but old and rough looking. The beds were not comfortable. The decks on all the buildings look like they are ready to fall off - worn and chipped. Lastly, they charged an undisclosed resort fee of $16 for one night. We did not receive any prior notice of this fee anywhere to booking. We pay resort fees in other places but they are always upfront about this cost. When we called to complain about the resort not being upfront about it, we were basically told, "tough." I sincerely hope they use this money to make improvements to this place because it certainly needs it. An acquaintance of mine who stayed here on another occasion felt the same way about the resort condition. Further it is way overpriced for what it is. read more

This review is strictly for the Massanutten Resort snow tubing experience. The process to get snow tubing tickets was a nightmare. So the Massanutten Resort has a bunch of cabins/houses that owners rent out (Airbnb) all year round. There's also condos/hotel that I guess Massanutten property owns. The reason I'm explaining all of this is because if you're going to rent an Airbnb in the resort, snow tubing tickets aren't available to us (general public) until 10 days out. People staying in Massanutten owned property or owners get to buy tickets a month in advance. So if all the tickets get sold out by the time the 10 day out tickets for the date you want is available, you're out of luck. Tickets become available at night and I literally had to stay up two nights to try and get tickets. The first night I had no luck as they were already sold out. The second night I got lucky and was able to get some tickets but not even for the time I really wanted because again they were all sold out. I get prioritizing owners and the people staying at Massanutten resort owned property is a thing but you're really getting your revenue from renters that stay at the Airbnb's. All the facilities that are in the resort (skiing, snow tubing, indoor water park, etc.) most of your clients are the Airbnb renters that come for vacation. I just feel like they need to reserve some tickets for the general public and not let all tickets get sold out a month in advance. There just needs to be a better system in place. Also their customer service sucks. They never pick up the phone and if you check out their FB page, they have a lot of people complaining about the non availability of the tickets and Massanutten just gives the same old generic response. The reason I'm even giving them 2 stars is because I actually was able to go snow tubing and I had a lot of fun but it was really almost not even worth it. The whole ticket buying process is just something I never want to do again. read more

Massanutten Resort - Hotels Near Me - Massanutten, Virginia

the Townhouses at Eagle Ridge are old, outdated, dusty and just plain gross! My allergies were so bad during my visit and bugs!! I'm a owner and so disappointed read more

Personally I love the resort. The condo prices are reasonable and there is a lot to do. The resort has a spa, an indoor water park, horse back riding, go-cart racing, zip-ling, golf- you name it, they probably have it. There is plenty to do for both children and adults, although naturally, what's available varies by season. Others have mentioned that the condos are outdated, but I think they're fine. During our stay (we've been twice) the rooms have never been dated to the point that my family and I were bothered. A resort like Massanutten doesn't scream luxury to me and that's what I like about it. If you want a 5-star room you should be at a 5-star hotel, paying $500 a night. Massanutten is an affordable resort for middle class families. The bulk of their guest probably appreciate their modest price. read more

Massanutten Resort - Zipline - Hotels Near Me - Massanutten, Virginia

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Took a weeks vacation in the summertime and the activities and restaurants weren't open all week. And the ones that were, were only opened for random hours! And the activities that were open for random hours you had to pay expensive rates for. And any activity that you did actually pay for you got harassed by the timeshare junkies trying to scam you into another timeshare tour filled with lies! They would tell hopefully future owners that it was the biggest resort, they failed to mention that the you had to drive miles to get to any activity and they only had one shuttle that nobody ever saw! And that the "ok" water park was the 2nd best in the USA but it was barely 2nd best in Massanutten. The only good thing i will say is that staff is very very friendly, not helpful but very friendly!This place was my favorite place to come and easily turned into my worst! Massanutten I will miss u nothing! read more

This review is long overdue - my in-laws had a time share here for the longest and recently canceled / transferred. (Maintenance fees increased monthly) So we were unable to use it- no biggie, but I see why they decide to lose it. My family and I visited the Massanutten Resort for Spring Break (April 2019). We spent $189.00 a night at the Woodstone - pricing wasn't bad. It was a 2 hr drive from PWC and we arrived by 8:30 pm which was crowded. I waited at check in while my husband got my girls dinner (BBQ Grill) which closes at 9 or 9:30. The check in experience was pleasant and I was directed to another desk to receive our parking passes. (Here's the kicker) This was not just for parking passes, but their catch to sell you a share without voicing that. ( mind you it's getting late and we have little ones ) "You just comped 4 passes to our water park or golf course and breakfast are you interested "? We would need a $20.00 deposit to hold your reservation. Once you arrive we will return your deposit". The lady gave me a sheet which I initialed, not realizing on there it states a 2 hr presentation on our departure date. I did not see this until way after the fact, once again no verbal indication of this presentation. Now I have to say it was pretty slick. Kudos! Once I noticed we did not partake in the presentation.. we have little ones who will not sit still for 2 hrs. We drove around to our building .. we arrived to an open door (ajar with no use of the key card)... and unmade masters bed with sheets on the floor. I called down to the front desk which took some time for a response. At this point my husband was on his way back to the main office. I was finally able to speak with a very nice/ apologetic representative. She told us to return to the office and she will comp us a bigger and nicer place. My girls were extremely cranky by this point. We drove back and were given new key cards for a new room. We arrived and it was nice just needed a modern makeover. I checked the bedrooms and the beds pulling back the covers. In the masters bed I found two live bugs on the pillow. So after getting quite upset I checked the girls beds. Luckily, their beds were fine... WHAT IS THAT GUYS!!!?? The tv screen in the living room had static, there were a 1 or two light bulbs out for the lighting fixtures. Highlights - kids enjoyed the jacuzzi, pool and some of the other activities provided by the resort. Examples bumper cars, the rope jump. This resort has potential, but the rooms need lots of work. I most likely will not return. read more

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It was a fun stay for the kids. Concierge service was awesome. The resort ended it with scamming us. Typical bait and switch. The offer was come try breakfast at our new restaurant. We needed to eat so we reserved a table with a deposit. Got there and it was a 2+ hour sales pitch for a timeshare. We didn't have the time and weren't interested. They refused to refund the deposit we paid to hold the table. Should have known better. We won't be back. read more

This is probably the worst place I've even been to. Booked a king room (2 days ahead of time) and got a queen one. Called them to let them know we got the wrong one and the girl at the front desk just gave me her attitude by telling me all the rooms are sold out. When you get a room, you just lucky if you got what you asked for cause like she said "first arrive, first serve" what a great service right ? Also they can't help us, no refund, no upgrade, no nothing. We decided to call the manager that give us the same poor service, couldn't help in any way! Isn't his role ? I just don't get it ! Don't waste your time here, such a poor service ! You can find so much better for a cheaper price !!! read more

This place is a total scam (but isn't every timeshare?) We came for a "free" weekend and left straddled with thousands of dollars of debt that would be with us till we die. (You can't get rid of a timeshare once you have it, and you're forced to pay annual maintenance fees until the end of time to a place you'll never visit.) The salesperson was extremely pushy, lied to us and told us this would be a great financial investment because the timeshares appreciate in value like a home, and wouldn't allow us to leave or receive our $100 deposit until we conceded to buy the timeshare. Note to self: There is no such thing as a free weekend. Stay far away from this place. The "free" weekend at the resort was terrible. Most of the ski areas were broken, so crowds of bored people hoarded in the gym to play basketball. There was no space for us and the gym fees were outrageous, so we watched TV all weekend in our room, where the last guest's soda bottle full of brown chewing tobacco spit stared at us from beside the TV. That's right - from the last guest. You know they do a thorough cleaning when remnants of the last person's garbage are the first thing to greet you. Finally, the snow machine ran the entire night and was so ungodly loud that it was impossible to sleep, so I woke with a migraine. The best part of Massanutten Resort? Leaving and never coming back. read more

Honest Review...So went to this place to bring in the New Year and already I understand the low reviews for this place. I wish I could say you get what you pay for but no one pays for an underwhelming experience. So let's start. We arrived around 12pm early check in is at 1pm no problem we had book snow tubing at 1pm which sells out very fast so be sure to book online as with everything with this place otherwise you will wait until the next day. The activity was for three hours however on a busy day most of that will be spent waiting to go. After that went to the Virginia BBQ since check in line was terribly long until around 430pm. The restaurant is not equipped to handle alot of customers and the food is nothing to write home about. Best bet is to just get pizza hard to mess that up. 430 went to go check in, this is where it gets worse apparently "house cleaning" had a "snafu" so there was a wait. There were customers who were waiting for hours for the same reason early check ins I assume. We waited for about two hours finally went back to the desk and were told they were still cleaning. So we asked for a refund and low and behold another room was available which begs the question why not just shift customers to available rooms. Got to the "condo" not the best more equivalent to a step down from Extended Stay America. So I am not sure what house cleaning was doing exactly as there was a stench in the room. We overheard they were working on getting the timeshare people in first which from a business standpoint seems like it can hold some truth.... focus on that money not your reputation is the motto here. Next came the waterpark great place for kids if you can get in. If you're planning on eating during here during peak season look elsewhere. We went during a private party which meant the guest had to all go to one small location to eat. This area was overcrowded and the food enough to survive. This place has potential that is squandered on poor logistics, management, and customer service. Find somewhere else or as the saying goes Caveat Emptor Buyer Beware. read more

Maybe 3.5 stars. We spent 5 nights at Massanutten Resort in a VRBO house rental. The resort is lovely and there are things to do however we discovered many things are only open on weekends. This could be due to COVID restrictions or maybe in the summer they really are only open weekends (Friday-Sunday). Make sure you know what you wants to do and check the website for times. We used our VRBO as a base to explore Skyline Drive as well as Luray Caverns. We spent a day on site taking the chairlift to the top of the mountain. We had a toddler with us so there were afternoon naps. We were disappointed that the go-carts, mini-golf, zip lines etc were not always open. Just the same our VRBO was beautiful. It felt like we were in a treehouse. It is called the Nut House and I would highly recommend it. read more

I was really disappointed in their COVID response. Yes they limited lift tickets but that's about it. All of the indoor spaces were not mask required and the bars and eating areas were open air-meaning anyone could sit and eat without a mask. Which is fine and aligned with other protocols but all the other indoor areas had tons of people just hanging out by the fire without masks. The bars were packed with no masks. None of the outdoor fire pits are lit so it was freezing for people to eat/drink safely outdoors. Masks were required for all outdoor areas including lifts and slopes. Just seemed backwards. read more

I haven't had the pleasure of staying her but, I went down with a friend to do a tour. It was pretty nice. There several things you could do. From ice skating to the petting farm to the water park and so much more. This is an ideal for a family vacation. If I were looking to book a family vacation and take children I would be sure to book here. The rooms are very spacious. read more

Massanutten Resort - Indoor Waterpark - Hotels Near Me - Massanutten, Virginia

I have stayed in many Resorts but have never had to pay for additional towels was told to use the washer and dryer which I did and it took 12 hours to dry enough towels for 5 people. Advertisement states that they are open 24 hours so I called the front desk and no one answered. The next morning I called again to be told that housekeeping comes in at 9:00 am and maintenance comes in at 10:00 am, never received a call back. I left a message and the Manager called back but at the time I was at a restaurant and told him that I would call back. I have repeatedly called him Andrew and he has failed to return any of my phone call. I will never return to this Resort and do not recommend to anyone to go there for a vacation. read more

This place is disgusting, don't ever stay here everything is a SCAM! PLEASE SAFE YOUR MONEY! I saw a bug in the bathroom and as soon as I checked the bed there was bed bugs! Horrible customer service and poor management for not being professional and not setting the promotional team straight! If you ever have win a getaway just ignore it because it is all a SCAM! Try to make you pay for something and they don't even refund you the money back. read more

Well. This time we staying at Woodstone. Not good at all! 3rd floor. Elevator is not working. At the lobby alarm gose off all day! Rooms need to be update! I got partial kitchen.(never had) No stove! It's a portable cook top. this is really first time we got screwed from Messanuttten. Always has been good. not this time! Housekeeping need to do BETTER job! They got a lot of nerve to leave the envelope for TIP! Seriously!!!!! Hairs on the bathroom floors! Kitchen floor is very sticky! Big chunk of dust on the corners! On and on and on... as i mentioned elevator has been broken! Had use the stairs to get to room. I saw BIG cockroach on the wall before get into room! Now they charge $10.95/day resort fee! Now I pay more for this???!!! Doesn't make sense at all! When you come here just be aware with *Woodstone! Anywhere else is decent! read more

We definitely enjoyed the amenities that we were able to use. The water park is costly for a family considering it's only open from 11:30 to 7. The whole place basically shuts down at 7 pm in the Summer! No pools after 7 pm ‍. We wouldn't have went there if I knew the hours of operation for almost everything was 11-7! read more

The overall feel of Massanutten is "meh". It is just hundreds of apartment/townhome/low rent hotels stacked on top of each other. All living buildings are out dated and don't lend to a resort feel. Definitely not an escape from the city life. Stayed at Eagle Terrace in a one bedroom partial kitchen. You get your money's worth in space and usability. Though it's so out dated and musty smelling that you also find yourself thinking "I wonder how sanitary any of these surfaces really are..." One thing of special mention, the people working at the majority of the facilities (ski lodge, instructors, tubing staff and front desk) were all friendly and good natured with a "southern" charm. It greatly added some cultural depth to this plain/consumer oriented resort. read more

This resort is slightly out dated in terms of furniture and looks. But it is a great resort otherwise for activities and relaxation for everyone in the family. They have approx 6 pools, a lift for skiing in the winter and bicycle riding in the summer. Lots of arts and crafts for the kids. Activity card $99 per adult and $79 per kid. Without it you pay for each activity costing you a lot more otherwise. The rooms have full kitchens and there's a supermarket less than 3 miles away to stock up on all your goodies.... One section of the resort has an activity center with a indoor pool for those rainy days, basketball court, ping pong, arcade with video games and a few pool tables. Also a small section with a nice size TV where they play movies for kids. So of you are looking to get away and have a little bit for everyone this is your place. read more

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We were concerned about coming here b/c some of the reviews are unkind to say the least. However, that was not our experience, we checked in on a Friday and it took us less than ten minutes. We found our unit and it was a bit dated but it was clean and they are working on upgrading the units. Our unit was fully stocked with everything possible, they even had a griddle and blender, plenty of dishes, silverware, cooking items, etc. Plenty of towels, dishtowels, dish liquid and dishwasher soap. The unit was a two bedroom and was very spacious, it was also very quiet. The best part was the deer visiting outside our unit. We did do a time share owners meeting but in return we were given an ultimate pass, which allowed us to do many things free of charge. We did fling golf on the 18 hole course and the staff in the pro shop were awesome, explaining the game and making sure we were comfortable doing fling golf. The water park was awesome and clean. Lifeguards paid attention to the kids and that was good to see even though we are older without kids. We then also went to Adventure Park where we zip lined and tubed and climbed the rock wall. Laura checked us in and she was fabulous. We made an appointment to do the Canopy Tour but on Tuesday my husband and I hiked and I ended up in the hospital. Laura actually called the hospital to check on me. When we finished the hike on Tuesday I was hurting and we were blessed that a maintenance man was coming up the access road, he made sure he phoned ahead and had Security take my husband back to our car and he took me right to the unit and made sure I got in. We absolutely loved this resort and are so sad that two days were wasted in the hospital but we will absolutely return. We have had timeshares for 20 years and yes some are better than others but Massanutten has a lot to offer and if you love nature and some quiet this is a great place. They are working on updating units and they cannot do every thing at once. I would recommend this to families as well with young kids. read more

The townhouse was clean and well stocked. It didn't have an oven, but does have a 2 burner hot plate that worked great for warming up soup and making a giant batch of hot cocoa. We had so much fun doing go cart racing, bumper cars, mini golf, indoor water park and the arcade. The only con is the food at the restaurants is terrible. We didn't like our food at the Campfire Grill (salmon salad, pork tenderloin, burgers for the kids) and got fries to go from the BBQ place that felt like a day old, and some were HARD. Definitely don't waste your money on the food! We did the timeshare tour and it ended up taking 2.5 hours, not the 90 that was advertised. We didn't purchase and I would probably never do one again because it took SO long. The salesperson, Justin, was nice, but his boss Chris was like a bull in a China shop, loud and aggressive. read more

Expensive. Book your activities online or you will have nothing to do. The park (water slides, skiing, tubing, go-carts, mini-golf, zipline etc.) all seem to be well-maintained and the whole experience will be great memories for the kids. Tubing in the winter and especially the water parks (indoor and outdoor), were really nice. Accommodations, decent. Try to get every detail about your unit from a live person, just to make sure you're getting (for example) a 'full' kitchen vs. a 'kitchenette'. That kind of thing. Staff were for the most part friendly and helpful. One word of advice: After however many hours drive, you will be tempted to eat at the 'Barbecue/Pizza' joint adjacent to the lobby and check-in area. DON'T! For $50 to feed a family of three, it's worse than prison food and really makes a depressing first impression. Resort-wide, the food in general is pretty substandard, so do yourselves a favor and bring your own groceries, or go off-site to a local restaurant. read more

Recently, my family and I stayed at Massanutten Resort. When we checked out we forgot a duffel bag full of clothes in the closet. A few days later we realized some of our clothes were missing. At the time we didn't know where they could be and were searching all over our house for them. Then, one day I received a phone call from Zenadida in the Resort Security office. She explain that they had found a duffel bag of clothes in one of the closets. I was shocked and very pleasantly surprised that Zenadida took the time to find my contact information and call me about the missing clothes. Zenadida and John went above and beyond to ensure our clothes were returned! I am so grateful and appreciative for them and hope that Massanutten will recognize them appropriately! Thank you, Zenadida and John Sincerely, Wendy Kurtz read more

My husband and I stayed with our 4 year old at the Eagle Trace condos this past weekend. The resort is absolutely beautiful and so spacious that you don't even feel like you're on a resort. The water park was tons of fun (although pricey). We loved the scenic chairlift ride as well. The view from the lookout at the top of the resort is stunning! There is so much to do on the resort alone that you will never be bored. There are a lot of deer around the area, so be careful when driving! We didn't get to try many of the restaurants because most of them had very long wait times and weren't accepting online takeout orders. We did try the margarita pizza from Virginia BBQ & Pizza and it was amazing! Our condo was half decent, but very outdated and in need of a serious freshen up. The carpet was old and stained. The bathroom shower did not work properly. The temperature knob was completely broken off so we were forced to shower in boiling hot water. It was not enjoyable at all. The beds were not the most comfortable thing in the world, but they were doable for a few nights. The balconies and siding of the unit are in need of a power washing. The best part about the unit was the huge jetted jacuzzi tub which was sparkling clean! We loved coming back at the end of the day to a relaxing bath. We didn't hear any neighbors the entire time we were there, so either our building was fairly empty or the walls & floors are soundproofed well. The check-in process was fairly easy and check-out was even easier with the express/contactless option. The reason for my 4 stars instead of 5 is because of the condo unit we stayed in and the updates it needs. Next time we come back we will choose a different condo in hopes that it will be a bit cleaner and more updated for the price. Overall, this is a great resort with much to do in and around the Massanutten area in general. read more

Massanutten Resort - View from the top of the lookout - Hotels Near Me - Massanutten, Virginia

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