We are replacing all of our kitchen appliances with Sub Zero, Wolf, and Thermador/Bosch -- probably…read more$30 K total. When we walked in to get some info, we couldn't get anyone's attention. We are going to buy from Pacific Sales instead - they provided the info that we were looking for.

We purchased a dishwasher through the Ferguson Home showroom in Rancho Mirage. The initial sales…read moreexperience with Gayle was fine. Where things fell apart was after the sale. When I had follow-up questions regarding delivery timing, I left Gayle a voicemail that was never returned. Someone else from Ferguson did eventually call to schedule delivery, which was appreciated. However, the installer Gayle recommended also failed to return calls. When I reached back out to Gayle to ask for an alternate installer recommendation, I again received no response. I don't understand how this level of follow-through is acceptable in a sales role, especially after the purchase has been made. If you're comfortable chasing down answers on your own, you may be fine -- but don't expect proactive or even basic post-sale communication.

Allen was wonderful to deal with. His diagnosis and repair work was completely professional and I…read morewould recommend him highly to anyone needing refrigerator repairs.

Malina helped us by picking out the perfect refrigerator for our needs. She was informative and…read moreeager to find exactly what we needed. Delivery was the next day and the guy ( Michael?) Was fast and helpful by telling us what settings to use, then quickly installing the new and taking out the old fridge. Action Appliance will always be our choice!

Scam Company - Avoid American Appliance Repair!…read more We had a terrible experience with American Appliance Repair and strongly urge others to stay away. We called them to service a washer and dryer at our rental property. They charged $175 for a diagnostic, stating the fee would be applied to the repair if we proceeded. They also requested a credit card "just to keep on file" -- but then charged it without authorization. The technician diagnosed the washer as needing new suspension rods and said the dryer needed a new belt. We were charged $300 for the washer repair and $248 for the dryer. However, the washer continued to shake, and the dryer did not work too. We contacted the company again, and a different technician came out. This time, he said the washer's motor was the issue and asked us to pay again for parts and labor. He even taped the washer temporarily -- which, of course, didn't fix anything. They refused to take responsibility for the initial misdiagnosis and would not stand behind the work they claimed to have completed. We are now out over $700, and neither the washer nor dryer works. On top of that, they're still demanding more money. This company is clearly a scam. They misdiagnose issues, charge customers multiple times without solving the problem, and do not honor their work. Their actions are unprofessional, dishonest, and unethical. Avoid American Appliance Repair at all costs.

this company was assigned by my home warranty. I have had nothing but problems with this company…read moreand their awful costume service from the representatives to the "manager" Karla awful strait awful no problem solving skills or customer service skills the 1 technician they have speaks Russian I believe and unfortunately we are unable to communicate with him. he is unaware how to fix washer and dryer appliances I have been feeling with them for 4 dreadful long months of them taking more then 2 weeks to even come to ordering part after part saying they are fixed and closing out my ticket havibg to have it re opened cause indeed they are not fixed for them to come again and say it need a different part to wait another month if you get assigned with this company I warn you dont use them!!! They absolutely do not know what they are doing claims they service 900 appliance in a month that means 45 appliance would need to be serviced a day from them I highly doubt they are service 40ish appliance in 1 day 5 days a week if that was the case they would be experts at there job. not taking over 4 months trying to fix a washer and dryer!!!!

This is by far the worst repair company I have dealt with. Save your money and sanity, and use a…read morereputable company. There is no customer service, the staff is rude, and forget about the four hour window for your appointment, it doesn't exist. Waited home all day, and nobody called to say the tech would be late. Girls are rude and need to be replaced. Finally cancelled the appointment. NOT A REPUTABLE OR RELIABLE COMPANY

Hello so back in Sept I received a fridge because I had ask that I can either fix mine or if not I…read morecan purchase one.So they found me one and they dropped it off to me.But when I got it the fridge didn't get cold so that was fixed and the light doesn't work in fridge.So again I was told they would look for another one to swap me it's now November never heard back from Them I text Luis he never replied back.Befire you purchase any items from there please check it and be on top of it because your only gonna have another problem on your hands.I wasn't gonna do this but since he never try to reach out to me or replied. Back to me because this is bad service from the start !!!!!!