Ricardo and isai were on time. They were very professional and easygoing They cleaned up after themselves Much appreciated Will use again read more

My range hood replacement was assigned to Masterpro by American Home Shield. I went back and forth with their rep (Vinny) over the course of many weeks trying to get it scheduled with Masterpro. Masterpro confirmed the installation date this morning after which I get a call from American Home Shield saying Masterpro declined the job because it isn't in their area. My address was known to them at the very beginning of the process so hard to understand how they don't work in the area. I do not recommend using this company or American Home Shield. Both are completely incompetent. Responding to Felipe's response - you had my address at the beginning of the process (check the multiple text communications between me/your company and the dispatches from AHS). I would expect your company to state the obvious that you do not service my area before you tell me to have AHS correct the job assignment for your company. read more

Ricardo installed our new dishwasher. He did a great job. He was very friendly and professional. He explained everything in details. We would hire him and his team again! Highly recommended! read more

Jesus and Byron were excellent during our microwave install and very helpful resolving issues and helping us move forward with the new microwave. read more

Jesus and Byron did a great job installing the new dishwasher and the site was left clean

The staff came to my house and took care of everything, including cleaning, fixing, and installing. They were very helpful and friendly.

Same experience as others. Costco dishwasher customer. MasterPro called to specify a 3pm-7pm delivery time window on a Friday. Friday night came and went. No show, no call from this company. Wasted 4 hours waiting. I tried calling MasterPro no one answers. Complained to Costco. Costco resolutions team tried to call, they couldn't get a hold of them either. I requested a different company but Costco said this is the only company they use. I changed the order to delivery only and Costco will reimburse us $ 200 to find our own installer. read more

Ricardo and Isai installed an over the range microwave today. After that installed it, the door didn't open all the way so they took it back down, added wooden spacers, and put it back up. They were professional and courteous. read more

Jesus and Lider did an amazing job installing the in wall microwave and oven. Very professional and respectful.

Richard and Byron went above and beyond to install my new dishwasher. They discovered an issue with the mechanism underneath the kitchen sink and replaced part of the irrigation system to ensure everything would work properly. They were on time, polite, and very knowledgeable. I would definitely work with them again. read more

Communication beforehand with scheduler was great and made us aware of what was - and wasn't - included .Jesus and Byron then turned up when they said they would, and did a great job installing our appliance! read more

Called ahead, showed up when they said they would, installed, tested, and hauled the old one away! Can't ask for much more.

Jesus and Engel were great with the install and removal of my dishwasher. They even were able to trouble shoot an issue that suddenly came up. Would highly recommend. read more

Mario and Linder helped to install a dishwasher I purchased and were prompt, courteous and professional. They made fast work of the install and were very considerate in leaving the area as clean as they found it. Would highly recommend! read more

Jesus and Byron did a great job replacing our oven. They were courteous and efficient.

Jesus and Byron were super helpful and thorough in the site survey for an upcoming appliance order from Best Buy. They explained any possible modifications that was required very clearly and were very professsional. read more

Danilo and Manuel were great! Friendly, timely, and thorough. highly recommended for appliance installation and service.

David and Jesus were very thorough and professional. Paid attention to detail and did things correctly.

The guys who came to do our dishwasher installation were *total* pros. Great communication, cleaned up after themselves & generally delivered a level of service that has become all too rare. read more

Great job installing my new dishwasher and removing the old one. This was an order I placed with Costco.

Danilo and Byron are both very responsive and know what they are doing. Also they are efficient in installing the dish washer, explaining how it works, and how to contact the supplier in case of issues. read more

Service by Ricardo and his assistant was excellent!!! thank you for your service. fast efficient friendly ! 5 STARS!

Very fast installation (less than 20 minutes with having to walk up two flights of stairs!), professional, and friendly. They did a great job! read more

Lider and Jesus were on time and polite while working in the home. They were efficient and timely with installation, explained the warranty, and checked that the appliance was working before leaving. read more

They come in on time, and provided Perfect service! Efficient and friendly. Highly recommended for their service!

Emanuel & Mario just installed a new Thermador dishwasher. I cannot rave more about them... professional, on time, nice and did an amazing job with no hiccups. Thank you both! read more

The team came on time. Great quality work in installing dishwasher! Tested functionality, air gap, leaks, and cleaned up the place.

very happy with our install. Emanuel and Wellontong were polite and quick. The new dishwasher looks great.

Henri Hernandez and his partner Manuel were absolutely amazing and kind and knowledgeable. this old house of ours oresen so many problems but henri helped, gave terrific advice. was super clear. I hope he comes back the next time. read more

Henry and Emanuel are fantastic technicians, and great representatives of the company. They deserve more than 5 stars and a raise!

MasterPro did a superb job installing our new Microwave. Jesus & Ivan were punctual , respectful of our property, professional and very polite. read more

I had a 48" gas cooktop installed today and everything went as smoothly as one can possibly hope. The folks did a great job and I am very happy I chose this vendor. read more

I called late Friday to request an urgent Microwave install. While they were booked, Filipe still accommodated me for late Saturday Thank you Filipe's guys Danilo and Felippe who came and fixed it. Came fully prepared with a step-stool and tools, and hauled the old microwave away. Wore booties, and masks too read more

MasterPro - Appliances & Repair Near Me

Jesus Byron and his team mate were great! Gave me a call beforehand and arrived just on time. I replaced our dishwasher and they took out some appliances beneath the sink in order to install the new dishwasher. Most technicians who work around our kitchen usually leave everything out but they put everything back in place and even cleaned the site. This was a very nice surprise! Both were very friendly and answered every question I had. Very professional. read more

They are here right now refusing to remove our dishwasher and install our one because the guys don't know how to do anything with the water line. Absolutely useless. I attempted to contact the company in advance and was never responded to. My husband is on the phone right now with David and the guys who are here are attempting to fix a leak they caused. Wasted our whole day and now apparently we have to have a plumber out to replace a valve???? The gentlemen who came to our unit just left and left our water off what the fuck??? Update- they also left a pipe loose so we can't use the water at all or it will leak. It already has done damage to our unit. We have spent hours on the phone with Costco about this. We finally got a message last night saying that we were going to be the very first job the next day 9-11. It is not 1130 and they just let us know someone would be by in an hour. This is a total cluster fuck and this business is to blame. DO NOT HIRE THESE PEOPLE Update- the guys who came to install our dishwasher DIDN'T HAVE OUR DISHWASHER. They thought we had it??? Don't know why we are so shocked. We have no idea where our dishwasher is or when we are getting it. Update-They caused damage to our home and are ghosting us. Not responding to phone calls, emails, or texts read more

Same as most of the others here - like a modus operandi. Bought it from Costco. These guys come in and say $100 to change airgap. What a way to cheat. I'm going to let Costco know about this issue. read more

I bought a KitchenAid dishwasher thru Costco. My communication regarding the installation was spotty at best from MasterPro. I had to prompt them for answers and reminders. They arrived today trying to upsell me on the airgap parts. The parts cost me $20 but they said the parts would be $100. I said no thank you, please just connect the water line and leave. The installers spoke very broken English. It was a little difficult to communicate. I got the person on the other end of the text messages on the phone and told him we didn't want the airgap parts. He told me it would automatically convert to a drop off only. I'm pretty disappointed that Costco would contract work out to such a poor quality service. Overall my experience was not great. I would not recommend them. read more

These guys were awesome! Super helpful and did a great job installing our dishwasher!

Same issue as the people below. They come for a free install and then charge $250 "for AirTag and drilling". I have no problem being up to date with code and law, it's the absurd company pricing that is the issue. They stated they could just leave the dishwasher and we could hire in person....thanks. read more

I'm at a loss why Costco continues to use this company. As you can see from other reviews, their service is subpar. I took off work and waited an entire day for a dishwasher delivery to learn at 4pm that they decided not to come and instead would deliver it three days later. They were supposed to provide a two hour delivery window the night before, they did not. I had to call Costco, who then had to call MasterPro several times throughout the day, just to learn that their technician got sick the night before and couldn't make it. MasterPros claimed they spent the entire day making calls to that tech's customers but hadn't got to me yet. Why no call the night before? How many possible installs could one tech have in one day, that they've been "making calls all day" but hadn't got to me yet? Why am I not a priority for the next day? Things happen, but it's really disappointing being lied to and treated as though my time is not important to me. One courtesy phone call would have made a world of difference. I've escalated the matter with Costco as they too expressed their disappointed. Waiting to hear back. Let's see what happens. read more