Went into quality mattress on Friday the 27th of May at about noon to have (2) pcs of upholstery…read morefoam ordered 5"× 201/2" × 41 3/4" The guy obviously didn't want the work because he quoted me $420.00 I declined his offer, went home and got a piece 5x24x96 from Amazon delivered for $67.00.I will not be buying anything from those folks. It's almost impossible to get a customer back when you behave this way I wish he'd just said it's not what we do!

My pregnant grand daughter visited and told me my old twin mattress was so uncomfortable. I…read moreresearched replacing the 2 twin mattresses, with new ones or mattress toppers. The cost was out of my budget so when I stopped in at Quality Mattress, I learned there was a third option, which was to have my mattresses rebuilt. They have the only manufacturing plant in Southern Oregon. I was quoted a fantastic price for the 2 twins and since my mattresses were reversible they made one side firm and the other side medium. Quality Mattress even rebuilt my box springs and when the set was returned promptly to me I was so elated as they were also recovered and looked brand new. Even though they did extra work they refused to charge me more. My mattresses are comfortable and my guests will be able to sleep well. I am also thankful that I could help a local family owned company of a fine reputation.

I am rating it low for never answering the phone during normal business hours, despite numerous…read moreattempts, and for also never returning any of several voice mail messages.

We needed a new mattress so we went to a few places looking at what they offered. We ended up in…read moreMattress Land. Tim greeted us and asked how he could help. We told him what we wanted and he showed us several different mattresses. We found one that felt great. We went home to talk about it and decided the next day to return to Mattress Land. We spoke again with Tim and he helped us order our new Mattress. When it came in he called me and said it was in and if we wanted it delivered right away his guys had an opening. The delivery guys came and in no time delivered the new mattress and hauled off the old mattress. These guys were very efficient, cordial and professional. Thank you Mattress Land. We love our mattress.

I purchased a Sleepy's Signature SUB-0°® Triple Cooling Pillow and I absolutely love it! I went…read moreinto the store a few times trying to decide on a pillow. The service was excellent! Nate went above and beyond in making sure I was getting the right pillow. Four year ago I purchased my Sealy Hybrid mattress from this location and it is the best mattress I've ever slept on!

The warranty on this and the customer service is an absolute joke. It is set up so they can turn…read moreit down. They didn't even allow a reply to the email that turned you down. I spent $3K on a mattress which started to sag in the first few months. Because I do not like to go through warranty's and I'm not a complainer, I sucked it up for awhile until it was hurtful to try and sleep on it. After close to 3 years on a 10 year warranty, I decided to go through with it. They turned me down because of "stains". This is a joke. First, the tiny discoloration was so hard to notice, I did not even know what they were talking about. Likely, what was there was from a serious fever that made me sweat a lot and a tiny amount must have passed through the bedding and 2nd and the most obvious, is it has nothing to do with a defective mattress. I will never buy from them again and I hope others read this and stay away form this company. No integrity!

A few years back we had to furnish an entire new home. We found an awesome sales guy and he did an…read moreamazing job putting orders together for us. Every single delivery was free. We spent a ton of money here and we were happy to support a local store. I stop in every so often to look around. The sales staff seem a little more pushy than before. I often find some really great pieces, but sadly I will never pay a $200 delivery fee, which apparantly is what they charge now unless you cave and purchase the protection plan they sell. I'll be back when they offer resonable delivery prices.

Wow! This place is huge compared to the exterior appearance. Talk about selection overload. So much…read moregood stuff to decorate your entire house. I found exactly what I was looking for & would have loved to spend a lot more on things I don't even need. Amy was really helpful & pleasant to deal with. The replacement coverage on my new purchase is great for a pet owner & the delivery was convenient, scheduled just a couple days later. The drivers arrived ahead of schedule, were efficient & friendly, getting my old furniture moved out & new items set up quickly. Overall a very good experience.

Wow, I get to be the first to review these guys! In a sea of sharks, these guys are are honest and…read moreoffer great customer service. Thanks "Bearded ones"

Ordered one of the new geltek 12" memory foam mattresses from OMA. Sales experience was awesome no…read morepressure to go outside my pricing. They threw in the Hollywood frame, Jeff was great and helpful. When delivery time came around, there was a mix up with my mattress. OMA was on top of communication with getting it resolved. Nick was my delivery guy, was super professional and took care of my purchase. After getting ahold of OMA on Fb, one of the owners Nik instantly assured me that my order would be delivered a day later, as they were sending a guy to get the rest of my order, he threw in 2 top quality pillows for the mishaps. Would definitely recommend buying a mattress if you are in the market for a new bed.

I recently purchased a Fairly new Amana Washer and Dryer set from these Grifters,, the washer was…read morenot balanced and made a terrible Racket. They picked it up, returning it a week later telling me it's Fixed. Upon using the washer it was still not balanced and made the same Noise as before. Steve offered to swap out the Amana set with a much Older Kennmore set. I agreed, upon using the replacement set the Dryer Screeched like metal on metal brake pads, unbearable to listen to. So again Active picked up the Dryer returning it several days later, telling me it was fixed. NOPE upon using it the Screeching sound was still present. Next, Active swapped the Kennmore Dryer for an Old Maytag Dryer. Active told me the Maytag Dryer worked great.. NOPE the maytag Dryer does not Spin, makes noise and doesn't work, I AM NOT KIDDING.. Absolutely Fed Up I Demanded they pick up their dysfunctional equipment and refund the $795I paid. As of 10/27/23 ACTIVE REFUSES TO TAKE CARE OF THIS. I will see Active in Court soon I am Sueing them for Fraudulent Practices and seeking Maximum Penalties for Deceptive Business Practices.

I have been working with a family who lost their home in the Almeda Fire in the Rogue Valley. They…read morefound a place to live temporarily until they can find a more permanent one. Their stove went out and they were using a camping stove, though it was inconvenient to cook outside. I talked to Steve and Marvin and explained the situation. They said they would donate a re-furbished stove for the family! The stove was delivered by Justin, who was super friendly and resourceful and professional (he even had to take the door off it's hinges to deliver the stove). What generosity of spirit! I recommend Active Appliance in GP. Feeling grateful!