In February Evan helped my boyfriend & I buy a new mattress because I've been having serious SI joint issues in my back & herniated a disk back in December that crippled me for at least a week. He was very patient with us and showed us different mattresses, pillows and explained the differences. He spent quite a lot of time with us. At the end, Evan & his manager tag teamed to hep us check out bc we kept them late (Sorry & Thank You!). They were both very helpful. They did a price match for us, explained all the different payment options / rebates etc etc. since I went with a more expensive mattress & I definitely wasn't expecting to spend so much. I would highly recommend these guys, they know what they are doing & what they are talking about. I really like my new mattress & the pillows we got. My back is feeling better, more consistently. read more

Bret helped my husband and I pick out a new mattress. He was VERY good at answering our questions...They had a lot of mattresses to choose from, but with his guidance and knowledge, I read more

Not a review of the store, but the company. Since starting my search, I have been getting inundated with emails. All offering "up to 70% off" or some other deal, that seems to only apply to beds nobody wants. Price of the 2 I am interested in hasn't ever changed in 4 weeks. What really irritates me is the "Flash sale" of up to 25% off anything. Sale always starts late at night and ends early morning so you never see it, until you have missed it. read more

The service was great and the set up guys call 2 hours before and let us know they would be here , they called again at 20 minutes out. They set up fast and cleaned up the mess. Thanks guys you get a 10. read more

Went in 09/21/2023, Called first, went in was greeted as soon as I stepped in. She was friendly and knowledgeable of her product which was a plus. Tried to up sale but was very professional about it. Great experience with customer service which is pretty uncommon this day in age. Thank you read more

Joe was so helpful !!! He knows about the mattresses!! Very nice person and great store

Patrick was very helpful and professionally guided us through the many options available. Originally, we bought online and purchased a mattress that was too stiff. We learned our lesson and went down and tried them out in person, much better idea. Patrick made the return very easy for us and we are very grateful for his help. read more

My wife and I just stopped in to the store to shop for a new mattress. We were greeted by Patrick who offered great customer service. He was very friendly and as well as extremely knowledgeable. I think what we enjoyed the most was Patrick was not pushy at all. We ended up purchasing a Tempurpedic Mattress and scheduled the delivery for the following day and sure enough the mattress was delivered and installed as promised and spot on time. No issues, no problems just good old fashion customer service. Have a Blessed Day !!! read more

My husband and I FINALLY replaced our old-handmedown mattress of 20ish years. We called to see if they had opened back up yet and thankfully they were open and ready for us! We jumped in the car and headed over! We took the test online and tried them out and HATED them and Loree was so kind and helped us find our perfect bed. She wasn't pushy (like every sales person seems to be) and she gave us our space and really helped us find the best deal within our budget! Delivery is expected Tuesday unless there's a delivery on Saturday then she would get it to us sooner! Will be back to update on adjusting to our new bed read more

Shelby was our sales person. She was great. Helped us decide what was a good fit for us. No pressure and let us discuss our options. Bed was going to be delivered in a week and ended up being the next day. Perfect. Thanks so much Shelby. read more

After researching the web for mattress stores in Carson City, we were drawn to Mattress Firm (near In-n-Out). When we walked in, we were warmly greeted by TJ who was operating the store by himself. It was mid to late afternoon and we were his first customers of the day. He assessed our needs and has us try a few mattresses. During that time two other couples came in and he was masterful at multitasking--making sure to give options to each of his prospective buyers. One couple decided on a product but the wife was pressing for an extreme bargain and even though we had made our decision, we could see it was going to be quite a wait. We checked on the close time and headed for nearby Costco. When we returned there was no one in the store. TJ did a great job writing up our oder and setting up financing. We engaged him in conversation and discovered that he had been in sales most of his life. When asked what he liked best about the job, the reply was assessing and meeting the needs of his customers. We certainly felt his dedication to that ideal during our encounters with him. We highly recommend this store for anyone interested in purchasing a mattress. The customer service is stellar and the prices are the best in the area for the quality of product. Thanks, TJ, for your help and providing us with outstanding service!!! read more

Liz called me to right the mistake made in selling me a great full sized bed and talked me into the mattress protector - (a mattress pad of sorts but sent the wrong queen size) after a 45 minute drive to Carson city NV from Lake Tahoe. She told me a full size mattress pad was on the way and that I could KEEP the Queen size one which is nice but I don't have need for it. WEll the mattress was delivered 10 days ago and my bed still isn't made as I don't have the promised full size protector and have been sleeping on the mattress with a sleeping bag for over a week. She is very nice but seemed very upset that I posted the review. QUALITY ASSURANCE is part of the job. it doesn't end with a commission. Happy with the bed. Not thrilled with this situation, Does anyone want to buy this queen size mattress protector that will extend my life through the mattress?! UPS just today delivered the full sized mattress wrap so I can make my bed after ten days.... I felt badly about writing a review rather than calling her and getting this fixed however Quality Assurance is vital to businesses and they did tell my pregnant daughter to drive to Carson City to make the exchange, that isn't cool. More communication necessary between the salesperson (who is the only one getting a commission) and the warehouse folks and drivers who do not get a commission. Overall, I am happy that it's over. read more

Great service. Excellent store. Thank you Earl. He helped us pick out a midrange California king and queen mattress set for use in our cabin. We came from Echo Summit over to Carson City to make the purchase. The company delivered the following Friday to our cabin. We had one little mess up with one of our beds. We didn't realize how tall the mattress and box springs were. So, we had to order a smaller version of the boxspring. That was delivered the following Friday. There was a little mishap on one of the replacement box springs, but the company took care of it immediately and delivered the right part the next day. The delivery guys were excellent and courteous. I couldn't be happier with my purchase. I highly recommend mattress discounters. read more

I had a great experience at this mattress place Thomas bolena was very nice and helpful. He went over and beyond on making my husband and I happy with our purchase. He is awesome and I recommend this mattress place to anyone who is looking for a reasonable deal. read more

I called Mattress Firm in Carson City to inform them of a major flaw recently discovered in my 3-month old mattress. They looked at my account and informed me that I had just passed the return/ exchange window, but that my warranty was still intact. However, when looking into the issue I was having, plus the time and effort that would be needed on my part to affect a warranty exchange, they quickly facilitated an immediate swap with a brand new mattress. The mattress was delivered within two days, and I couldn't be more pleased with the outcome and positive experience. Many, many thanks to Loree Littlejohn at the Carson City store! This was definitely service above and beyond!!! read more

Totally recommend Mattress Firm in Carson City. This was the last store we visited after having visited every mattress store from North Carson to South Carson. Best selection around. Easy to maneuver store and decide upon the mattress you want. They definitely had the best bed for us. TJ was an excellent salesman and made us an offer that we could not refuse. read more

The sales lady, Debbie, was very nice, friendly and also very helpful. I had gone into another mattress store right before I went there and no one came to help me so after 10 min. I left. So glad that I found Mattress Firm. I found just what I wanted and at a very good price. The delivery men were right on time and the whole thing was very easy. read more

I had procrastinated buying a new bed for about five years. I hate change, and never seemed to have the extra money to invest in myself. I heard there was a Memorial Day sale going on, and my back and my sciatic nerve was killing me, so I thought a new bed was the logical place to start. I knew Loree Littlejohn worked there, and I hoped she would be there when I went in. Luckily she was there, and made the process so easy for me. I tried out four beds and found the one I wanted effortlessly. The payment plan was a snap and it was delivered the next day. I got a Simmons Beauty Rest hybrid. It is part memory foam and part coil. I also got the adjustable frame even though I had not considered it before walking in that day. I really am not sure how I ever lived without that? Do yourself a favor and get yourself the very best bed you can, you are worth it! read more

My wife and I bought a king mattress from this location a few months back. After owning it for a little over 4 months it started busting out at the seams. We have literally only slept in this thing since we got it home. Since it was a clearance item it's not covered by a normal warranty and the extended warranty doesn't cover busted seams. I wish they would have told us exactly how limited the extended warranty was and what little it actually covers. When I called to file a claim I was told that the warranty basically only covers dents that are formed in the mattress and not really anything else. I will never buy from this company again. Now I'm stuck with a $1,500 mattress that I'm afraid to even move at the cost of further damage. Don't buy anything from clearance or certified preowned because you'll probably get stuck with a piece of hot garbage that isn't covered by warranty and can't be returned. read more

Mattress Firm Carson Tahoe - Mattresses Near Me - Carson City, Nevada

Don't buy here, or from any Mattress Discounters unless you're very careful. The sales manager glosses over how difficult it will be to return your mattress (and strangely gives out unfounded medical findings about mattresses). Avoid this place and get to another mattress store. read more

My husband and I decided we needed a bigger mattress, our queen wasn't cutting it with two dogs trying to sleep with us every night so we went over to the mattress store by big lots, I don't even remember the name but we disliked the guy and left because he mocked our budget and my wants (I wanted a memory foam type bed). My husband decided to give Sleep Train a try, and I'm glad we did because we're in love with the new mattress we got. The sales woman left us alone to check out mattresses and lay down on them until we were ready to discuss financing options. She was pleasant and made this process easy going for us. So happy with our experience! read more

We bought a new bed frame and decided to switch from a CA King to a standard King. For convenience we stopped into this Mattress Discounters (we live in Lake Tahoe). Our sales rep was Earl - He was knowledgeable and friendly. We were in and out within 30 minutes - and our mattress was delivered and set up 48 hours later. No complaints here. read more

Ew. This salesman was even more slimy than the last. When I told him that I had a friend who had purchased a bed from a store that he loved and that I was thinking of purchasing one also, he proceeded to hand me a stapled paper handout that talked about what kind of bed bugs and mites live in beds that are four years old. When I pointed out that one of his selling points was that people are paying $2000 for mattress sets that are supposed to last them 20 years and that his handout was really total bull$&*!, on top of the fact that I was considering purchasing a NEW bed from the same store, he didn't really want to help me any more. Which is fine, because he stood two feet away and stared at me while I tried to nap on his bed bug filled mattresses. Pfffffffffffft. read more

We bought a queen bed for our guest room. Patrick was very helpful finding the right bed for our needs and budget. He quickly helped us narrow our choices and made the process painless. Delivery was the next day and the truck arrived early after the driver called to make sure we were okay with that. Very courteous and willing to get the bed set up exactly as we wanted. Excellent service! read more

Back on my good list! Regional from Reno, Ryan Warren called apologizing for my problems replacing the defective mattress, will replace immediately, and insure my satisfaction, plus a good night's sleep! I will have a replacement next week! Now that is great customer service-keep it up! read more

Great service! My boyfriend and I went mattress shopping this past Saturday and figured why not make this our first stop? They have the Memorial Day sale going on all month, they usually have decent prices, and it seemed like the logical choice. When we arrived we were greeted by Earl. He was quick to offer his expertise in making sure we were going to get the best deal and find the perfect mattress. This being our first time mattress shopping, we didn't know what to expect. He asked us basic questions; how firm/soft do you like the mattress? Do you sleep on your sides or back or stomach? He even asked us if we had a budget (which we did), then he proceeded to show us a few that fit what we were looking for. **BTW, he even asked us what type of pillow we usually use so that when we tried out the mattresses, it was almost like the mattress was ours. What a plus! The great thing with Earl was that he wasn't pushy or trying to make a quick sale, he let us take our time in trying out each mattress. He went into detail about each mattress and informing us how and why it would be a good fit for us. He also chatted with us about random stuff so that didn't make the experience feel rushed or awkward. After maybe about a half hour of trying out a few, we finally settled on one that seemed perfect. I then had one final question for him: if someone could pay for the mattress over the phone since this was an early birthday gift to me from a family member. He said that wouldn't be an issue, and even threw in a mattress protector free of charge as a birthday gift! I highly recommend this store: the staff seems extremely well trained and knowledgable of the project they sell, they are patient with each customer, and they are very thoughtful and go over the top for each customer, making the overall experience that much more personal. Thanks Earl!!!! read more

So we had a few issues about getting taller legs for the bases of the new mattress because the bed was too low for my bed frame . I couldn't use the motorized feature for 2 weeks even though we had 3 appts to resolve this. Liz finally made things happen and they arrived today and it seems to work fine now. She also offered me a $300 credit towards merchandise in the store for my aggravation. read more

This is the second mattress I have purchased from here. Earl is a GOD! Helped us pick out the best mattress for our needs TWICE! Patrick gets a huge shout out as I thought my Dads bed was a twin and it was a full when I got home. Patrick settled it up and made sure the correct size was delivered with NO DELAY! These guys freakin ROCK! Pet friendly store which always makes me happy and I was so delighted to find out the ease of financing. Great value for your money and a wide array of mattresses for any budget. The delivery guys even wear booties to keep your carpet clean and are extremely respectful. Just really couldn't be happier with this place! I need to make em some cookies or something. : ) read more

Good experience with Liz. Went in shopping and left to check a different store. Returned and purchased my mattress set. Liz is knowledgable and friendly also helps that's she is a good looking gal. The transaction was smooth and fast. I'm happy. read more

My husband and I recently purchased a mattress from Laurie and TJ at Mattress Firm in Carson City. Unfortunately, the first mattress didn't work for us so we used the extended comfort guaranty to order another one. Both Laurie and TJ helped us make this a seamless exchange. Now, finders crossed that the replacement mattress works. read more

Our sales rep was Earl - He was knowledgeable and friendly. We were in and out within 30 minutes . Good Customer Service. read more

Purchased one of the most expensive mattresses in store and no return policy so I'm stuck!!! Had I been able to return it, I would have purchased something else with them, but since I'm stuck with something I can't even sleep on, I will NEVER return to the store or buy anything from them again and I will make sure EVERYONE I know know my experience. I didn't know that there were any businesses in this world that won't give you your money back on a product. read more

We went into the store for the bargain queen mattress. Earl, our salesperson was very helpful. There was no pressure to upgrade the sale, but he realized we wanted something better. He suggested a better mattress that was marginally more expensive. The mattress cover and set up done less than 24 hours later. Everyone we dealt with was pleasant, professional and appreciative. read more

Excellent customer service from Patrick Lantis. He really went the extra mile to look up a quote I got 2 mos ago and matched the price. I highly recommend this store and to ask for Patrick. He is friendly and knowledgeable without being pushy. read more

We bought a second mattress from Sleep train for our daughter. Friendly staff and quality mattress

For several years now I've been wanting to buy a new queen mattress since mine was very old and tired. Having a saggy bed, I haven't been sleeping well, plus add restless legs to that. So I stopped by Mattress Firm to buy a bed. Thankfully, there were many choices. I picked out a Chatom & Wells mattress. As the saleswomen (Jordan) and I talked, I mentioned to her I had restless leg syndrome. She said her mother had that too. Her mother found great relief from her restless leg syndrome with the adjustable bed frame and its vibrating feature. After I tried it in the store, I was sold. Just a couple a days later (today) I received my mattress and adjustable frame this morning. I can hardly wait to go home from work and sleep in my new bed tonight. Thank you Mattress Firm and Jordan for your great help! read more

I deperately needed a new bed and did my search online first..I decided I would rather try a bed in the store first and went to Mattress Discounters..I met with Patrick and explained what I was thinking about and why..I need 2 new hips & a kneee..I tried one bed and Patrick had me try a few different beds..including my "dream" bed, an adjustable with a Sealy mattress..I thought it was beyond my budget, but Patrick found me the best deal ! It was delivered as promised & the old "torture chamber " removed free of charge. I found Patrick to be knowledgable & very courtious. As an older woman I appreciate the superior customer service I recieved at mattress discounters ..and so rare these days to receive this type of superior service..Thank you Patrick ! I have been sleeping all night for the first time in years ! read more

So our $4000 split king adjustable bed arrived this afternoon. The delivery company showed up on time and after they cut slits in our old mattress and box springs (rendering them useless), they told me they could not take our bed frame for "safety reasons," even though they offer free pick up and removal of old beds. The bed frame was put in our living room and left there. As they installed the bed, they knocked a picture off the wall and broke it. As they were leaving, I was informed that the sheets we were promised were on back order, forcing us to go out and purchase another set of sheets (the bed they removed and destroyed was a queen size and the sheets would not fit the new bed). Earl told my wife that the sheets would arrive with the bed. When my wife called to find out why we had no sheets, she was told that it was "out of their hands." BTW, the delivery company (Abe) asked me on his way out, if I knew of a handyman in the area because he had run over a Customers' fence during an earlier delivery. So I have a bed frame in my living room, a broken picture frame, and no sheets to sleep on... I would ask them to return my original bed, but that's out of the question because they destroyed it. read more

I purchased a Temper Pedic bed from this store, they were just great to do business with. It was an easy transaction, and the salesperson was very helpful and informative. After the bed was delivered it seemed to sit too low for me, and they sent their people out to adjust it twice, free of charge, until I was happy with it. Each time I went into the store, I was treated very respectfully and with cheerfulness, and they have done everything they could to make me happy. What a pleasure to do business with people like that!! read more

I walked into the store telling the woman my husband and I wanted to buy a mattress today. I told her our budget of $500 and she immediate said "we don't have many in THAT range because the quality decreases and we only have a couple". We are a military couple and I explained we didn't know when we would have to sell it because of over seas orders. She made us feel like our money was not good enough for her. I asked her for the price break down and she exhaled as if she was inconvenienced. When she was giving me prices she wasn't even able to separate the details for me, this on has this not that. I would NOT recommend this place to anyone! You are better off going to Mattress Land or Mattress King. Liz Ackerman was the name of the person's card she wrote the prices down on and apparently she is the store manager. read more