they were super nice and open on Sunday. saved us trouble. quick fix of a tire and a super reasonable price. they got us back on the road with no major wait. we were a walk in emergency. the manager jumped on it to help us. can't thank them enough. they had every right and chance to turn us away or charge more and they didn'. read more

I went to this Gardiner Mavis for a vehicle inspection, I know that inspections are a low ticket item and hardly worth the time for a garage, so I planned on getting new front and rear wiper blades, perhaps replace a dimming headlight bulb, whatever. When I got there the guy behind the counter said they couldn't do an inspection. because they had run out of "state inspection forms". My gullible brain accepted this. I asked if I could get an appointment for the next day, and counter guy says he's not sure when the forms will be arriving. I was lucky to get an appointment for a couple of days later with a very good shop in Highland. When I related my Mavis story to the (very reputable, and honest) mechanic, he started laughing. He told me that they don't use "state inspection forms", all the former paperwork is now done electronically in an Ipad or tablet. I need new tires, right now. No way will I visit this or any other Mavis. read more

Made an appointment for an oil change and NYS inspection a week in advance. I ended up waiting nearly three hours. Remind me. What's the sense of an appointment. If a staffing problem. They should have called to let me know. I will never use this place again. read more

only filled up my oil halfway and was laughing at me the whole time and i didnt know why. found out the hard way.

Went in for an inspection and the guy refused to do it. He said a part was missing but said part was not even listed as required to pass NYS inspection and had never heard of it before. I'm still not sure how not doing was the easiest route if they legit took off the wheel of my vehicle already. Weird experience. read more

Called at 1pm for an oil change and tire rotation, and got a same day appointment for 4pm. $85 for both is great! Austin was awesome and helped us out with a complementary inspection for my car having trouble starting and was able to diagnose the problem. Super kind and helpful staff! Was out the door by 5:15. We will be back! read more

Incredibly grateful for the folks at Mavis Discount Tire! We're visiting the area from out of town and found ourselves with a flat tire on the drive up. They made time to quickly resolve the issue on the holiday weekend. Everyone here was very kind and communicative and the waiting area was very comfortable. Thank you!! read more

This morning I called and made an appointment for a state inspection, they had an availability the same day. The man on the phone was nice and helpful. I asked if I needed someone to pick me up and do a drop off or if it would be quicker than that, and he said that wasn't necessary and I could wait inside. I came to my appointment on time, they took my keys and I had a seat. An hour later, I see my car has not moved and I ask what the status is as it's been an hour. Someone named "Chet" at the desk said my car is next, and then it will take 30-40 minutes to get the inspection done. I told him I made an appointment and was told I didn't need a drop off but I've been here for an hour already. He asked who said I would not need a pick up, and the other man on the phone at the desk raised his hand. While I am speaking to "Chet", the phone rang, and while I was talking to his face and he answered the phone. WHILE I WAS SPEAKING TO HIM. That was next level. Austin, the one who I made the appointment with on the phone, came and gave me an update on my car about 30 minutes later, calmly and clearly explained what I might need in the coming months. He was very professional and courteous, apologized profusely for the wait and seeing the service I received from his coworker, and he covered the service. So between the two of them, I've landed on three stars. One for "Chet" and 5 for Austin. All in all it took about 2 hours with an appointment. read more

Good personnel and service. Always attentive to my needs. Easy to schedule, work done on time. read more

On my way to my daughter's soccer game I noticed my tire looked low. Filling it up with air made it worse due to a faulty valve. I stopped at Midas to see if I could get them to take a look, hoping they could fit me in at some point that day? Not only did they take my car right away, they fixed it at no charge. I was still able to make my daughter's game. I will definitely be returning. Very friendly front desk, and fast service. read more

UPDATE TO MY ONE-Star review (02/13/20) The new Manager, Scott has turned this place around and won back my loyalty. I had several bad experiences here in the past- mostly due to customer service, a prickly manager/crew and a pervading sense that I was being bilked for work not needed. Scott and his #2 Zachary are working hard to reverse the poor ratings and one star reviews. It's a palpable change of energy here. Twice now I have felt I was being treated fairly and flexibility on rates has been very helpful. There is no longer a sense of dread or depression coming from the bays. The place is a little more well-kept, though they do need to fix broken lock on bathroom door during quiet times. Mostly I am happy to feel like I can return and be heard and seen by Scott and treated respectfully and fairly. OLD REVIEW: This place has gone from "ok" to a pit. I was a loyal customer for three years when Daren was manager. Wait times were long but I got a sense that the team cared and was at least greeted with a "hello." I counted this location as my "go to" and my confidence was building. Since he left (and apparently several crack mechanics followed him) I haven't had need to return. Today the story has changed. The new manager (a surly young tattooed "dude" ) barely looked up during our exchange, much less paid any sense of investment in the customer service area. Mind you, it was 8:30am and there were only two cars in the bays--not a busy day; no excuses to start a new relationship with such attitude. First impressions DO matter (are you listening Corporate?). I started to get the sense from this guy that depression filled the room, morale was low and the place looked filthy (more than any other time I've been there and that was about an even dizen read more

Mavis Discount Tire - Full trash and floor only says "we don't really care" - Tires Near Me - Gardiner, New York

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I've gone to Mavis multiple times. This will be my last. every time Im hoping things will change but they never do. They have zero work ethic and poor quality work. if they say 30 min just know it'll be at least 1.5hrs. they make up lies to justify why they're taking so long. Literally go anywhere else read more

2 hours and 40 minutes for an oil change with an appointment. At the end I didn't see the tire balance on the receipt, so I asked, and they said they didn't do it (my appointment was for an oil change and tire balance). They were nice enough I guess. Full synthetic was reasonably priced. I would not go back. Lacking in customer service, attention to detail, and any sense of urgency. read more

Service was great! Came in with quite the difficult job and they did it as quick as they could! Ronny was communicative, transparent as well as all the other guys. Definitely would come again! read more

I had a tire blow out 400 miles into my 1,000 mile trip the Tuesday before Thanksgiving. A competitor suggested Mavis Gardiner because of the large inventory that they carry. At first, David said he couldn't get me in that day as they were booked solid and short handed. But when I explained my dilemma that I was far from home and concerned that the donut spare would not make it 600 miles, much less not having a spare if I had another flat, he found a way to fit me in. Great staff, very friendly service. I would definitely go there again! read more

I was guaranteed a quoted price on the phone for the Gardiner location. When I arrived and showed him the email for my quote, I was told that that's not the price that they will charge. In fact it was almost double the price. I should have known better , I've had bad experiences there before, as well as other people in the area that I know. read more

Waited an hour and a half past my appointment time and they still didn't have my car in the shop. I was just trying to get a nys inspection. Go there if you want to waste your time. read more

I have had almost all of my oil changes, inspections, tire services and purchases, brakes, suspension, and repairs done at this location for the past 7 years, through name changes, management changes etc. Almost every time I do go here I've made an appointment, but end up waiting on average over an hour for my car to be taken into the garage to be serviced. I think to myself...one more chance, or new management maybe they've improved...they continually disappoint. Today after being informed my appointment time couldn't be honored because of a back up of inspections ( I've heard this excuse before from them on two occasions) I will not be giving this establishment another chance. I hope they keep in mind that last year alone I spent roughly $2500 on one visit. With the yearly total equaling roughly $5000. Best of luck, and mow your lawn! I cannot respond to the sad attempt to get me back...message below...if you do not understand by my above review, you've lost that chance. read more

If your tires weren't bad before you get there they will be in the parking lot. I blew a tire pulling out in the 5 inch!!! Pothole. The entire property is run down, music blaring and poor customer service. I suggest you use the Mavis in Walden as they wonderful and have good customer service . read more

July 3, 2023 "BRAKE" a red warning light and "ADD BRAKE FLUID" light appeared on the dashboard. I added brake fluid but it leaked out. I called Mavis in Gardiner NY and explained what was going on. They said the brake line(s) were leaking fluid and it was dangerous to drive the vehicle bc your brakes may not work. I asked if I brought them the car today (July 3rd) they would assess the problem. Mavis Indicated they would look at it right away and maybe even fix it the same day. I had it TOWED there ($125) by a TOWING COMPANY. Mavis had the car at 9:30 a.m. on July 3rd. I waited to hear from Mavis about the status but Never received a call. I called Mavis at 2:30 p.m. I was told it was as on the lift. "Nothing was wrong with the brake lines, they were fine. The brake hoses needed to be replaced." They (Mavis) couldn't get the parts until July 5th. So they didn't even look at the car for many hours, therefore couldn't order parts and didn't tell me about it. This went on for 5 more days and I NEVER got a callback to tell me anything at any time. I had to call them every time. This was the first part of a many step process towards what I believed was getting my car safe for me and everyone else To be on the road. Summary: I picked up the car 6 days later. The store manager was rude. The bill was $954.00. After a few days of driving the car the brake warning lights are back on the dashboard. This is the same problem I had when I had it TOWED IN TO MAVIS on July 3rd. Mavis replaced back brakes and hoses and the warning lights were still ON. When backing the car out to test drive or, a brake line "blew"l (Mavis terminology). That added another day to the ordeal. Only one brake line was replaced. I told them when I had the car towed in on July 3rd that it needed brake line replacement. Mavis told ME it did not. Mavis then looked elsewhere for the cause of the red warning lights. Brakes were replaced and they didn't need to be. I know this because I just had a NYS Inspection. I asked specifically about brakes and was assured they were good. Hoses were replaced and they didn't need to be. Five days into this I asked the store manager why it was taking so long and he told me there was people ahead of me. Five days! It's clear that my car was not their priority, and that anyone who came in ahead of me was taken care of before me, Mavis's store manager told me that he got nothing but excellent Google comments about his service. I believe that positive comments are posted and not the real ones. After I brought my car there in good faith, I was charged an exorbitant amount of money and still have the same problem. In my experience, Mavis appears to be racking up sales by making unnecessary repairs in an attempt to increase their sales and not necessarily to fix your car. I only know my experience, a very, very bad one. I would recommend thinking seriously before doing business with Mavis. If you must stay with vehicle the whole time and do not leave it. Ask technicians questions and do not feel hat the advice Mavis technicians give you are from competent car mechanics. Use your own judgment And be prepared to spend the day there or more. Maybe your car will even be fixed. read more

Echoing another review "Asked the Manager to simply look at the tires and get on the phone with Cooper Tire who offered to replace the tire at no cost" I bought the tires from Mavis, but he would only sell me a new tire. AND...he called ME a troublemaker. They are a rip off joint...Legendary for trying to sell unneeded services...I have several friends who were told they need new brakes when they had just been done! read more

Dave at mavis was great. He even stayed late and made sure I had everything I needed for the next commute day of work. Super helpful!!!

Brought my wife's car in with a flat tire. Got it back and realized a week later that they'd taken off the relatively unworn tires the car had come with (it is less than a year old) and replaced them with two different brands of much more worn tires. Gee, I wonder what the average person does when their tires get worn...do you think they go to the local tire place to get new ones? These people are THIEVES. Do not patronize this location of Mavis Discount Tire. Zero stars would be better, but I can't leave them zero. And they should be prosecuted. read more

I went for an inspection and even though the car did not pass they had me remove all medical equipment from the car to check seatbelts then I waited another 30 mins for him to tell me all things that are wrong and it would be 500 + to get it fixed to pass he was trying to muscle me with flextime tires, credit card payments then they removed the sticker no explanation and reminded me I had to pay for a failure. It was so embarrassing removing medical equipment as I am a mobil nurse onto the floor it was almost as if the enjoyed me bending in the gravel to try and get my things together even if my car failed for a tire being too smooth and back brakes they were very cold and disheartening. I left not really knowing what the hell happened no explanation other than to pay or make me feel like an hostage so I left and I will fix everything someplace else. Never go there animals real predators they are.. read more

Recently purchased a set of Continental tires at Mavis in Gardiner. This is the fourth or fifth set of tires I've purchased from Mavis and the customer care has always been excellent and the prices reasonable. The Gardiner store is no exception. The manager was very helpful and the work performed on my car was perfect. I highly recommend Mavis Tire in Gardiner. read more

I went in for an oil change and they told me +$300 worth of things needed to be fixed. I don't feel like I can trust a business when they are always looking for "things" to fix instead of what you went in for. read more

Now, before you think that this Mavis location will give you bad service, think again. I've had several encounters with this location for services ranging from simple NY inspections to actual work on my vehicle and I've had a few types of experiences. Yes, they're a chain so they're going to be forced by their superiors to upsell you in services that you could probably do at a later time. They're proficient at getting the job at hand done and I've never had an experience that made me think they weren't decent mechanics or technicians. I've been pleased the last few times I've been in in that they seem to have greatly improved where before they were somewhat rude (this is going back a few years) and now they are efficient and polite. I don't know if the management was changed, or just new employees were hired, but a significant improvement was noted. I would recommend them for basic car services such as oil changes, brakes, bulb changes, wiper installation, inspections, tires. I wouldn't think of them first for more intense and time consuming jobs. O read more

I didn't read the other reviews on this place before I posted. This place needs a complete staff change and overhaul on how they operate. As is this place is a disgrace to the mavis name and service centers in general. If you can't fix it close it. read more

I made an appointment to replace my front tires today. Someone from the store called to push back my appointment to a later time, which I agreed to. I showed up to my appointment and was told the wait was another 40 min. I agreed to come back. When I arrived the same person told me "not happening today", like this- not even an "I am sorry or can I schedule you another appointment?" Nothing. I have worked in the customer service field and I understand that sometimes people call out, but the assumption that my time is not valuable is what makes me the most irritated. A simple phone call could have gone a long way. read more

I went for a fully synthetic oil change and requested a tire rotation. It was written on the work order. I had previously marked my tires since I had a suspicion they were not rotating them from the last time I had my oil changed there. Sure enough, the tires were not rotated. When I went back in and stated that they weren't rotated the guy at the service desk shrugged his shoulders and looked like he couldn't care less. He said "Oh, come back anytime and we will rotate them." I will not be coming back there, even though I have been coming there for years for oil changes. The one in Poughkeepsie is much more honest and worth the drive. read more

We used to really like this place...but it has steadily gone down hill. % days ago I booked an inspection online for 10am this morning. I arrived at 9:48. Waited at the counter 6 feet behind the blockade of tires. When someone came out to assist I explained my appointment and his response: "Oh...we don't do that"...Me: "excuse me I have an appointment"...guy" "I see that but we have no inspector and we just don't do that" ...Me: "clearly you do, just poorly, someone should have called me" ...I walked out - not going to return. read more

Last spring I was told that I would need new tires before the winter. The tires only lasted approximately 20,000 miles Daren, the manger at that time, said he would sell me different tires at a discount. I had him write it in the back of one of his business cards with his signature. I went back yesterday to get the tires and there is a new manager. He said he would have to talk to Daren and would call me later that day. No call so I called this morning. After being on hold for more than 5 minutes I was told that Daren did not make that agreement and would not be honored. I might go see Daren down in Fishkill, but for now consumers need to know what's going on here read more

Mavis Discount Tire - Tires Near Me - Gardiner, New York

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This is my go-to place for anything that goes wrong with my Tiguan. Everything from oil changes, to a weird noise or light that pops up whenever. Great customer service, knowledgeable and transparent with pricing. Just this morning I drove in because my engine light was on and even though I didn't have an appointment and they were busy they fit me in and were honest in telling me the problem is covered under my warranty and sent me on my way without charging me anything. This is how you treat returning, loyal customers. Thanks Mavis, Gardiner! read more

Scam artist trys selling you work you don't need and when you call them on it the change there tune but got what I went there for snow tires and no problems with there prices or tires read more

Got a quote for tires, then was overcharged by almost 200 more, then waited almost 2 1/2 hours and on top of that they told me they couldn't rotate my tires because it would be more beneficial for me in the long run, when I was told by my dealership to get them rotated whenever I got my new tires. Should have just gone with the dealership, would have been cheaper, and better customer service. I will not be returning. There is no communication and management is all over the place. There were several mistakes made that same day with other customers where the person behind the desk was putting the blame on the others. read more

STAY AWAY from Mavis Discount Tire in Gardiner, NY. They do not know what they're doing. Spend the extra money and get your tires installed elsewhere- a place where they will actually do the job right the first time. I came here to buy new tires. Along with the tires I paid for installation and a tire alignment. After having all of this done, my tires weren't aligned. I called Mavis and they said they would take a look at it and re-align them if needed. They had to redo the alignment, which was done without charge. As I was driving home I immediately noticed that in order to drive straight, my steering wheel had to be turned to the right. Obviously they did not properly align the tires. I took my car back to Mavis to ask for my money back as they couldn't do the job right. They asked if they could check to see if they weren't aligned and I signed a receipt that said "Check Alignment". I specifically said that they can check, but do not redo the alignment since I didn't want them messing up again. The manager, Darren, came out and informed me that the tires weren't aligned and that they were fixing it. I told him I never said for them to re-do the alignment and he tried to play it as if I said for them to fix it. Don't put words in my mouth- all I said was they could check and that I wanted my money back. After a brief dispute I got my money back for the alignment. Took my car to a local shop with a great reputation to have my tires aligned properly. When I picked up my car, which now has perfectly aligned tires, they told me that Mavis didn't align them whatsoever (I have a copy of the report of the tire alignment before and after). They also said one of my tires was LOOSE! This is a safety hazard. I do not recommend Mavis Discount Tire whatsoever. After having my tires "aligned" 3 TIMES, they still weren't aligned. I had to take my car to a completely different shop. It's as if they're doing this on purpose so you have to come back sooner to buy new tires. They're corrupt and need to re-evaluate their work ethic. read more

Staff and service are great, turnaround time is fast. They're the only place I go for my tire needs.

I have been a Mavis customer for over 20 years and have been generally happy with their service. This has now changed. My tale of woe: The TPMS light kept coming on every few weeks, and after filling up with air, it immediately went out. I brought my car (a 2013 Toyota Prius model 3) into the Lawrence, NY location (facility # 7098624) on 8 June 2019 to have the tire checked for a leak and repaired. I was told that my TPMS was leaking around the stem and I needed an entirely new unit because the washer could not be replaced. I have since found out this to be false. I confirmed with the manager that Mavis would re-program the TPMS. After having Mavis replace the TPMS, the TPMS light remained on and I was told that it could take a day for it to turn off. Experience has shown that when I have filled a tire up in the past the light extinguishes within a minute. I bought the car back the next day with the light still on and was told it was never programmed. The TPMS system was re-programmed by Mavis, and the light went out, only to come back on within a week. I brought it back, it was reprogrammed, the light extinguished only to come back on within 2 days. I brought it back and was told it went back on because the tire pressure was low, Mavis filled the tire and the TPMS light stayed off for a day. Remember, I originally brought the car in because I suspected a leak in the tire. On 25 June 2019, when I got to my car at 4 AM to go to work, the tire was completely flat. Fortunately, I have an electric air pump and re-inflated the tire, drove an hour and 40 miles to work. I checked on the tire around noon and it was totally flat again. I called roadside assistance to install the spare, only to find out that the lug nut lock I was given back by Mavis was not mine, did not fit my lug nut lock and so the wheel could not be removed. Roadside assistance was able to plug the tire while on the car, which cost $30. As he rotated the tire to find the leak, it was obvious that something was inside the tire, banging around. I returned to Mavis on 29 June and was told by the manager on duty (Travis) that he was only there temporarily, there was nothing he could do, and I needed to get in touch with corporate. When he tried to pull up my customer record, he could not find it. The previous manager put in my plate as a dealer plate, without a number. He also misspelled my name and put in the incorrect model number of my car (it is a 3, not a 5). This is the information from the invoice: Work Order # 248834, Invoice # 637629, cash sale (even though it was a credit card sale), $124.90. I have been in touch with the local Toyota dealer, who has a master key and can replace my wheel locks at a cost of around $120 for parts, labor and tax. I have called Mavis customer service to report this fiasco (ticket # 375934) and was told by Esteban I would get a call back 2 July "at the latest" from Thomas Davis. Naturally, in keeping with Mavis' fine customer service, I never got a call back. This is what I expect from Mavis: Refund of $123.90 for an unnecessary part and programming. Payment of $120 for parts, labor and tax for Toyota to replace my wheel locks because Mavis lost my key. Payment of $30 for the fixing of the leaking tire while on my car (which Mavis neglected to fix in the first place). No charge to me for removal of the tire from the wheel to remove whatever is inside, re-balance and replace on car. Total payment due me: $173.90 read more

Had to get my tire replaced and they fit me in no problem without an appointment on a Saturday. It took about two hours to get me in, change my brakes and rotors, and change my tire. Very thankful as i had work later in the day and needed a car to get there safely! Gave me a good discount for all of the things I needed done. I brought some parts in that I couldn't fix myself and they were very polite in explaining what needed to get done and working with me to find a good price for labour, parts, etc. Would definitely recommend to anyone in the area. I think I left my fruit punch there so thanks guys for throwing that away. Will be back if I need work done in the future read more

Very disappointed. Made an appointment for car inspection. Called 2 hours prior to confirm. Showed up early and inspector left knowing I was on the schedule. read more