this place sucks if you're a woman. Literally overheard the manager tell one of his technicians to…read more"try to sell something" to me while i was getting an oil change. The tech came up to my car & told me my brake fluid was completely empty. When i looked at it was completely full. Broke my oil pan & tried to tell me the last guy who did my oil change broke it & that i needed to pay $35 to fix it & couldn't leave without it. THE LAST GUY WHO CHANGED MY OIL WAS THEM & i refused the service. My mechanic said nothing was wrong with it.

Quick and efficient service on my tires highly recommend coming here I always do for everything i…read moreneed so stop by for best tire changing

I had a minor tire leak from a nail. Stopped by on a Thursday morning and it was patched in ten…read moreminutes for $15. Affordable and nice staff.

Fast workers, never side tracked stayed ontop of their work and got the long line done with. If you…read morebring your own materials for an oil change they'll do a very good discount.

I brought my Jeep Grand Cherokee in here because my son had blown the engine, and after I looked at…read moretheir reviews I was impressed, but not as impressed as at the amount of time and money they took to try to fix the problem, which ended up to be more then the Jeep was worth. I would refer these people to anyone because of the extent they went to. Thank you so much for all your help

Predatory Pricing Concerns, Fraudulent Practices & Unauthorized Charges!!!…read moreI do not recommend this shop. Buyer beware. I was quoted $250 for a thermostat replacement and A/C diagnosis, but the final bill came to $550 without my approval of the additional charges. I specifically explained that my A/C had a major leak. Instead of repairing the leak, they added dye and recharged the system, a temporary measure, not a repair, and the A/C issue remained unresolved. I was also charged for 3 gallons of coolant during the thermostat replacement, which raised concerns for me since a thermostat replacement typically involves draining and refilling the system rather than adding a large amount of coolant. The invoice also showed 3 lbs. of refrigerant, while my vehicle's listed A/C capacity is approximately 1.3 lbs. I was verbally told there would be a 1-year warranty, but the written warranty provided afterward stated 90 days. Based on my experience, I have serious concerns about the pricing, communication, and repair process. I have filed a consumer protection complaint with the Georgia Attorney General's Office. Warning: Get Everything in Writing Before Using This Shop!

As a woman, going to an automotive repair shop can be intimidating and frustrating at times. But…read morethat is NOT the case here (or at the sister store, Lawrenceville Auto Center)! The front office staff is professional, knowledgeable and considerate and the services and prices are great! I left feeling well taken care of and respected. The new owners, Jeff and Kim Dixon are kind and honest. The store has been completely remodeled and looks amazing. With Grayson growing and improving all around, GTA is keeping the pace!! I will be telling everyone I know where they need to go for AMAZING auto repairs!

UPDATE: this morning Jeff the owner called me to discuss my experience with my AC repair. He…read moreresearched the issue and stated their Freon machine was out of calibration last September when the original service was performed. He also took full responsibility and refunded my evacuation/recharge cost. He apologized and spoke to all involved to change how they handled my situation. I will give them another chance as they took accountability and made it right. Grayson Tire & Auto - so disappointed in their service and support. I had this shop repair my AC in September 2025 and experienced a strange issue where the AC would not turn on when the car was parked on hot days. I garage park my car so I rarely experienced the issue. With this hot weather recently the issue regularly appeared. I took it in as I had a two year warranty. After having the car for half a day they insisted nothing was wrong. They begrudgingly agreed to test again. After a few hours of the car parked in the hot sun, they saw the problem. They subsequently told me the Freon and PAC oil was way out of specs and I needed an evac and recharge. The problem is they were the only people to touch the AC and last to evac/recharge. When I explained this, they stated it was my fault as I must have had someone else work on it. I told them no one else but them worked on it. They said that is impossible. I pointed out how it could happen and they said even if they did make a mistake the Freon is not covered under warranty. When they originally fixed my AC they had issues and had to install a second compressor. Yet they stated they don't make mistakes. Customers vote with their wallet and they lost this customer of several years who has spent thousands on various services. Shame on you Grayson Tire & Automotive, do better. I will no longer recommend them on this platform.

We had some work done on our Mercedes a few months ago and could not be happier with Sugar Hill…read moreAutomotive. Professional and expert service at a reasonable price. We could not be happier with everyone there!

Bought a used car. Previous owner has taken it to SHA for years and was very pleased with all work…read moredone. I bought my newly purchased car in and they were honest, Tom even called me direct to ask a few questions and did a solid job on the brakes. I have heard about them for years from neighbors and am now a customer.

Bad customer service. Went in to repair two front shocks on my vehicle and was called a day later…read moresaying my cv axle was cracked when I had lifted the car up myself a few days prior and saw it was not. Then was charged a large fee to repair it. Basically, they damaged my cv axle while repairing the front shocks and charged me money to fix it. Was able to confirm this after going to a different mechanic. Would not reccomend.

They price gouge you . Talk down on you with terrible customer service. And then in the end your…read morecar still not repaired correctly. They say well you purchased bad cars. Over $8000 later I need a parent to take my car to Mercedes dealership to repair it correctly

No need to look anywhere else! The team at Joey Watkins is the absolute best! The moment you walk…read morein, you feel welcomed. They didn't try to push any services on me that I didn't request. Walked in for an oil change. Price was super fair & they got me in and out of there relatively quickly. Will definitely be getting my vehicle serviced here from now on!

I brought my Ford F150 to Joey Watkins Tire & Automotive after the truck stalled and had to be…read moretowed on 05/31/26 from the Target parking lot in Flowery Branch. Prior to stalling, the truck had been jerking, sputtering during acceleration, and losing power while driving. After evaluating the truck, I was told the spark plugs needed to be replaced. I approved the repair and paid $509.19. I was then told the truck was fixed. Unfortunately, shortly after leaving, the exact same issue happened again. The truck began sputtering and completely died near Friendship Road and I985, creating a dangerous situation in traffic and resulting in another emergency tow that cost me an additional $300. I returned the truck and explained that the issue was still occurring. However, because the truck happened to start for them during testing, I was told they could not replicate the problem and did not know what was wrong. I specifically asked about fuel system concerns because the symptoms felt fuel related, but no diagnosis was made beyond the spark plugs. At that point, I no longer trusted the truck to be safe to drive and took it directly across the street to Christian Brothers Automotive Buford for a second opinion. Shortly after arriving there, the truck stalled again while they were attempting to move it into the service bay. Because the failure occurred while connected to diagnostics, they were able to pull active fault codes indicating issues with the fuel pump and fuel pump control module. I ultimately authorized approximately $2,000 in repairs for the actual problem. In retrospect, the spark plug replacement appears to have been more of a guess at the problem than an actual diagnosis, especially considering the symptoms remained exactly the same immediately afterward and the real issue turned out to be fuel system related. To be fair, intermittent mechanical issues can be difficult to diagnose, and the staff was polite throughout the process. However, I am disappointed that I spent over $500 on repairs that did not address the issue at all, followed by another breakdown and tow immediately after being told the vehicle was fixed. Given the safety risk involved with a vehicle stalling in traffic, I expected a more thorough diagnostic process before being told the truck was repaired.

The owner Howard and his employee Brian when it comes to anything that has an engine just have…read morealways had an act for being straight forward and honest about their knowledge of their profession. Both began tinkering with cars at a very young age. Emily the assistant there is just as humble as Howard and Brian. She is super friendly too. In my experience of taking my vehicle there when needed over the last 30+ years, they always finish the repairs on my car in an excellent timely manner. Howard runs a successful business without ripping peaple off. They will never overcharge their customers.

Truck caught a nail in the tire. Called and asked if they had time for me. "Bring it on down!"…read moreMoments later, quick pull and plug. Will definitely bring more business this way.