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    Max Auto Sales

    5.0 (1 review)
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    7 years ago

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    Greenway Hyundai Orlando

    Greenway Hyundai Orlando

    2.2
    (157 reviews)

    I had my Sonata in for some warranty work and a factory recall on the ECU. The service department…read morewas outstanding in every way. The service manager who helped me out when I pulled in was great . He was very friendly and courteous. He seemed to really care about getting my car fixed expeditiously.. I am extremely pleased with their service department !!!!

    I purchased a used vehicle from this dealership in March 2026. I fully understand that it is a used…read morevehicle, and I did not expect it to be in brand-new condition. However, during its first service appointment at an authorized Acura dealership, significant suspension-related issues were identified. According to Acura's Master Technician: 1. One of the struts is leaking oil, and the leak is clearly not recent. The component is covered with dirt and grime that has accumulated over time, indicating that the failure existed long before the vehicle was sold to me. The technician estimates that the leak has likely been present for at least six months to a year. 2. A suspension bushing is completely torn and deteriorated. According to the technician's assessment, this level of damage could not have developed within the three months since I purchased the vehicle. It is consistent with wear and deterioration that existed prior to the sale. In addition, I later discovered documentation related to previous repairs and vehicle conditions that were never disclosed or explained to me during the purchase process. My primary concern is not that the vehicle is used. My concern is that significant suspension and safety-related issues appear to have existed before the sale and were not disclosed. Buyers deserve complete and transparent information about the actual condition of the vehicles they are purchasing, especially when it involves components that directly affect safety, ride quality, and vehicle handling. This experience has been extremely disappointing. Based on what occurred, I cannot recommend this dealership. I believe honesty, transparency, and full disclosure of known vehicle conditions are essential to maintaining customer trust and conducting business fairly. Compré un vehículo usado en este concesionario en marzo de 2026. Entiendo perfectamente que se trata de un vehículo usado y no espero que sea un automóvil nuevo. Sin embargo, durante el primer servicio de mantenimiento realizado en un concesionario Acura autorizado, se identificaron problemas mecánicos significativos relacionados con la suspensión del vehículo. Según el técnico maestro de Acura: 1. Uno de los struts presenta una fuga de aceite que no es reciente. El componente está cubierto de suciedad acumulada adherida al aceite, lo que indica que la falla existía desde mucho antes de la compra. El técnico estima que la fuga ha estado presente durante aproximadamente seis meses a un año. 2. Un bushing de la suspensión se encuentra completamente roto. De acuerdo con la evaluación técnica, ese nivel de deterioro no ocurre en un período de apenas tres meses, sino que corresponde a un desgaste que ya existía antes de que el vehículo fuera vendido. Además, posteriormente encontré documentación relacionada con reparaciones y condiciones previas del vehículo que nunca me fueron explicadas ni divulgadas durante el proceso de compra. Mi preocupación principal no es que el vehículo sea usado, sino que problemas de seguridad y suspensión aparentemente preexistentes no fueron revelados antes de la venta. Considero que los compradores tienen derecho a recibir información completa y transparente sobre el estado real de los vehículos que adquieren, especialmente cuando se trata de componentes que afectan directamente la seguridad y el manejo. Esta experiencia ha sido muy decepcionante. Basándome en lo ocurrido, no puedo recomendar este concesionario. Considero que la transparencia, la honestidad y la divulgación completa de las condiciones conocidas de un vehículo son fundamentales para mantener la confianza de los clientes.

    Sloan's Automotive

    Sloan's Automotive

    4.2
    (88 reviews)

    We were visiting from out of town and needed a check on a battery. The staff were exceptionally…read morecourteous, took care of my concern on the spot, and refused to change me even a nominal fee. Thank you and God bless you all.

    After success taking my car there a few years ago I tried Sloan's again. This time was very…read moredisappointing. I was very clear about the current issues when dropping off the vehicle but clearly it was not being written down because I had to repeat myself on multiple phone calls. Although I tested the battery and even had tried to jump start it multiple times with my own cables and jump pack from the tow company, they were insisting I replace my battery to resolve the issue. After picking up my vehicle, I took it home and parked it for the night. Next morning I had the same issues as when I dropped it off to them days before. I do not believe Sloan's was honest about the repairs needed on my car and sold me on an expensive service because they knew the battery location in my vehicle is not easily accessible. Every service being quoted had ridiculous prices behind it. $213 to repair a $20 sensor after the car was already taken apart and paying $181 for diagnostics is insane. $574 to replace a $15 gasket is laughable. $262 to pull off a plastic cover and remove/replace 4 spark plugs, $105 for a $20 air filter. I understand cost of labor involved but some of these mark ups are so unrealistic, they cannot expect any person with even beginner car maintenance knowledge to pay these prices before doing it themselves.

    Gibson Truck World

    Gibson Truck World

    2.9
    (47 reviews)

    I recently purchased a vehicle from Gibson Truck World hoping to find a truck I could purchase;…read morehowever, I could not find one within my price range so the sales rep told me that they have a Chevy Traverse that one of their top management personnel had been driving that was within my price range so I took a look not knowing what a Traverse vehicle looked like and when I saw it I fell in love with it because it was super clean in and out with no dents had more miles than I wanted especially for the year model 2021, but again was a clean vehicle that belong to what I was told a corporate vehicle of a traveling sales rep. which, made sense due to the condition of the vehicle appearance and the mileage. So I purchased the vehicle and for a week it just stayed parked in my driveway as I was going to use the vehicle to conduct sales calls with it as well and on the second week from when I purchased the vehicle is when I started to use the vehicle and on the very first day as I was driving back from Orlando to Lake Mary which, is where I live I felt the car starting to jerk and the engine light and break lights started on the dash so I had to get off of I-4 and get to a safe parking lot and decided to turn off the vehicle as I was hoping that by doing this would reset everything on the vehicle and the warning lights and the jerking would go away, but it don't help; so I drove the vehicle that way all the way back to my home. The next day I took the vehicle back to the dealer where I had purchased the vehicle from (Gibson Truck World) to have them look at it and fix it ASAP. When I was registering the vehicle the service manager told me that most likely what was wrong with the vehicle was not covered under the extended warranty (due to break issues) I recently purchased for the vehicle that supposedly they told me at the time of purchase the vehicle would be covered from "bumper to bumper". I told him why isn't the breaks some where between the "bumper to bumper" or are the breaks somewhere other than in between the bumpers? So, he told me that it was better to figure out what was wrong with the vehicle before we got into all that the extended warranty covered or not. So, after they conducted their analysis, they called me to tell me that they could not find anything wrong with the vehicle and that the vehicle was fine. Which was unbelievable, so I took my vehicle and the following week when I used the vehicle again for sales calls the vehicle acted up again so I decided to take the vehicle back to the dealership and leave it with them and told them to keep the vehicle until they find the problem that I have been experiencing as I showed them on my cellphone where I had taken video's of how the dashboard was reacting with the issues showing up again time after time. The problem would come up and then after a block or two it would go away so I left it there with them and after a day or two they finally called me and informed me that the car was showing an engine back fire which, indicated that the vehicle needed a major tune up and that the cost was over a $1K, and that it wasn't covered by warranty as well. This is not what I wanted to hear as I had just purchased the vehicle and purchased an extended warranty with it that cost over $3K+ and for it not to be covered under warranty. What I don't understand is that if you recall at the beginning of this message I said that a top management personnel was during this vehicle at the time I purchased it and you can't tell me that he never noticed this with the vehicle as I don't believe that it never had to him and they decided to sell the vehicle under those conditions knowing well that the vehicle was defective regardless. Another thing is that they need to stop telling people that their warranties and/or extended warranties are covered from "bumper to bumper" and instead tell people what their warranties do not cover because by selling a customer a warranty policy for their vehicle and stating that their warranty cover "bumper to bumper" is a misrepresentation. I will never purchase another vehicle from this dealership ever again because I feel as if they knowingly sold me a vehicle that was a defect and just wanted to get it off their lot. So, I recommend that if you purchase a used vehicle that you get it in writing that you have 100% warranty on the vehicle on all parts and labor from time of purchase and any other extended warranties that you purchase after the 30, days.

    I contacted them about a truck I was interested in. Told Leo I would have to talk via text and…read moreemail. I asked what is the best price out the door and he said he can take $200 off. I informed him I live in another state and would have to fly to FL to drive this truck back. He then comes back and says $500. I contact another dealership and give them the info on this truck with the vin number and the man tells me this truck is overpriced. He said the truck is only worth $45,000 and they have it priced at $56k. I told Leo he would have to do better on the price. I never heard back from him until this morning 5/30. Yesterday I had emailed the owner letting him know what all was going on with Leo and wanted him to contact me. Never heard from the owner. I sent the owner another message this morning. All Leo says in his text and emails are to call him. I've had several other dealerships to tell me THEY OVER PRICE THERE TRUCKS

    Tesla

    Tesla

    2.3
    (89 reviews)

    There is no way to reach them by phone as they don't pick up and messaging is equally frustrating…read more Service has really gone down hill. The cars are great - the service is a disjointed mess!

    Lets start with I love my Tesla! Purchase process was wonderful, though this was 2 years ago…read more This review is for the service center. I've had several service since delivery, both mobile and in person. My mobile/in home services were superb. The reason for my 2 stars is as a result of the in person visits including messaging for such service, max 2 stars each time. On arrival to service, it takes quite a while to be acknowledged, nobody really greets you for minimum 15 min that's quite a while to be standing there without a "hi, we will be with you shortly". In addition, there is poor sense of good customer service in general. Most recently I had a cracked windshield. If you know, it's quite upsetting , since my car is the love of my life m. Immediately I went to the app to request service for glass repair. I booked the first appt I could, which was about a month out. I also sent a message with fingers crossed for earlier. I received an estimate as you usually do. Shortly after, I received a message stating it may be best to go to Safelite, but basically they would do the work. I asked a few questions before making a decision, then the rep basically said, your appt is cancelled. Attached you will see the thread. There is no way not to read that in an abrupt non customer service way. Absolutely rude and appt immediately canceled. With my Mercedes, service was always great. This is horrible.

    Empire Automotive Group

    Empire Automotive Group

    2.0
    (4 reviews)

    Softly used cars dealership, great selection and big inventory, great prices, amazing and fairly…read moreknowledgeable Staff! Stop by and ask for Richard he would definitely assist you and help you get into that vehicle of your dreams ...

    I bought a f250 truck there last week. The sales man sold me on how good motor was. That they…read morepersonally did all work themselves. I did buy as is. Next day i got it home. Wouldnt hokd oil or diesel. So i bring back. Thier policy is they will pay 50/50 on repairs. So the fat guy at the desk who thought it was pertinent to tell me about all his cocaine arrests and drug dealing hes done in upstate New York. Tells me they are gonna have same guy fix. That installed the engine. So i asked if i could take to another mechanic and send them half the labor bill. So i finally start making ground. Only one guy in office ever said i understand your frustration. So then some skinny guy comes in. Asks whats probkem. So i explain again. He then tells me. Thats what you get for buying a used car. When i realize he tells me hes the owner. I then know then im screwed. So i go to walk out. He then tells me i would of done better if i wasnt upset about it and an asshole. So i just about lost my cool then. So i left. Took my business to some real mechanics. These guys are a very shady business. They smile in your face when buying. Then treat you like complete shit once your upset cause they do the bare minimum to get vehicle out door. If these guys were good business. I imagine they would be able to affors to fix thier teeth. Especially that scrawny asshole who supposedly claimed he was the owner. For the record. I gave them $3300 in cash up front. $125 a week. And i got less then 100 miles out of it before i had to bring to a shop to put back together properly. Wanna hear something funny. The first night. When i put my headlights on. it started spraying washer fluid all over winsheild. crosswired everywhere. But they claim they put engine in and did all the work. Shows the skill of mechanic who will be working on your car when something goes wrong. BE CAREFUL! THESE GUYS DO BAD BUSINESS! TOMMY MARSTERS 1-18-22

    Max Auto Sales - usedcardealers - Updated July 2026

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