Went here to do my inspection and they were wonderful. It was the end of the month and I arrived at…read more4:30 (they close at 5pm). They squeezed me in and it was effortless and flawless. The inspector helped himself to one of my zebra cakes I left in the passenger seat but it was the least I could do given that they squeezed me in. Definitely come here if you need a last minute inspection!

These guys are great. Super chill, affordable, and quick. Stopped here on my way to work for a tire…read morechange. Easiest auto shop visit I've experienced.

Since buying a new car less than a year ago, I am having horrible luck with my tires! I've had 2…read moreflats! West Herr is right around the corner from my house so I've been coming here for those and oil changes. I want to say service continues to be top notch! I couldn't imagine myself going anywhere else for service! Today in particular, the service area opened at 7:30am and they had me come in at 7:50 (as soon as we spoke!). A shuttle just happened to pull up as I dropped off my car and i immediately got a ride home from a very nice man. My car was done 2 hours later (found leak and patched it and also gave me an oil change). The shuttle came to get me right away! I want to say my service advisor Jessica was awesome and I'd love to work with her any-day. And that goes for everyone I came in contact with. Repairs are so much less stressful with service like this and I'm so glad I started working with a dealership for my repair and service needs ... 180 degree difference from going to a shop and in the best way.

Did not have a good experience with the repair service. I scheduled an appointment for service…read morethree times and each time there was an excuse as to why they couldn't accommodate me at the scheduled time. (shift change, lift didn't work, vacation) I arranged my schedule to be able to take my truck to them , they made the appointments ,but each time there was a problem. they were extremely rude ,and they showed no remorse , they didn't apologize , they simply didn't care . i have purchased many trucks and cars from west Herr in the past , but that is the end of that . I wasted 3 days to be able to take my truck there , with no results . my advice is to stay away from this dealer . extremely disappointed.

Great service. Work was done when promised. Top quality repairs! They take pride in the the work…read morethey perform. Highly recommend.

I have used Danner for a couple of years now for a variety of things. I've tried many places over…read morethe years, but am happiest with Danner. I initially tried them on a whim when my car needed some TLC to its bumper. Andy has always been kind, helpful, and honest. I have always received quality service even if all I'm doing is stopping by to ask a question. I've never had a condescending or rude interaction here. I'm pleased that they explain everything thoroughly and answer all my questions. I find the prices to be reasonable and the timeline for services is reasonable as well. It's certainly a small, family business. It's not a large corporate place with frills and amenities. They get the job done and get it done well. It's all I've ever needed.

Great experience with the team including Buck and Jacquie!…read more Easy purchase bc of knowledgeable staff! Totally recommend! We worked it out!

So..... 2nd time something went missing from my car during a service call. Also, have issue with…read morethings not put back as they were. Took my car in for oil change, regular maintenance, etc. Tech had to replace the SD card and something that was behind the glove compartment. In the pocket where the SD card is I have/had a couple pens, a little notebook, couple papers, small lotion and lip gloss. In the arm rest I had my phone charger. Attached and kinda glued to the inside of the glove compartment was my trash bag. Tech removed the charger and it ended up on the passenger floor. The trash bag was torn/removed from the glove compartment and left like that. He removed everything from the SD card spot and put everything back except the lip gloss, which is nowhere to be found. So this is the 2nd time an item went missing from my car during a service call. A big gripe: why don't they put things back the way they were after pulling things apart? It's not hard to put the charger back where it was, put the trash bag back on the glove compartment door like it was, and put everything back in the SD card spot. Why do they pull things apart and just leave them like that? Again, it's not the missing lip gloss (which was new and I paid $6 for) which is the main reason for this post - it's the principle. Once more, an item is missing from my car. Thought I would be a customer for life, and indicated that to them, as they treated me great when I bought the vehicle in 2024. Apparently the techs, though, are different. Last year an item got stolen - yes, stolen. It wasn't "misplaced" or "it just disappeared" as they indicated. "Misplaced" means it's somewhere" to be found. And nothing just "disappears" without it being taken. And this year another item isn't able to be found. I'm sure the tech had no use for lip gloss and I'm not saying he took it, but where did it go? Searched the car - every crack and crevice - and it's not there. $6 is a ridiculous price to pay for lip gloss anyway, but such is the economy today, so having to spend another $6 to replace it is just aggravating. Plus, whatever was done to fix that SD card issue wasn't fixed. So now I have to take it back again to hopefully get it fixed. Don't they test this stuff to make sure it's actually fixed???

I brought my 2022 to Neighborhood Car Care - Elma after noticing a bulge in one of my tires. Since…read morethe vehicle was already there, I also authorized an oil change and left my vehicle overnight to await the inspection. After inspecting my vehicle, I was presented with an estimate of approximately $4,500 in repairs, not including the cost of replacing all four tires. The estimate didn't seem right to me, so I declined the repairs and went up to pick up my car. I watched the technicians pull my vehicle out of the garage following the oil change, paid my bill, and drove about 30 miles directly to my regular mechanic for a second opinion. I'm incredibly glad I did. After a thorough inspection, my mechanic determined that the extensive repairs recommended by Neighborhood Car Care - Elma were not needed. The only repair my vehicle actually needed was a new set of tires because of the damaged sidewall. Even more concerning, he found blowback oil from an improperly installed oil filter upon lifting the car to do an inspection when I arrived. He explained that the oil filter and O-ring had not been installed correctly during the oil change that had just been completed. He corrected the issue, and I was fortunate he caught it when he did. Left uncorrected, it could have resulted in a catastrophic engine failure. I called Neighborhood Car Care - Elma immediately and explained what my mechanic had found. They apologized and stated they would refund the cost of the oil change. Between the approximately $4,500 repair estimate (before tires) for repairs that my mechanic determined were unnecessary and an improperly installed oil filter on a routine oil change, I have no confidence in the quality of the work performed. A routine oil change should be just that--routine. Based on my experience, I believe it's better to steer clear.

2 Gallons of Coolant = $130.88???…read more Check the hose prices too. $56 and $40 for hoses that are priced between $20-$30 same brand. Radiator was uncharged by around $100. The car is a 2003 Nissan 350z. You'd be a sucker to come here and spend money for car maintenance. I'd never spend this much on such coolant or these parts but hands were tied and had to tow to the nearest shop I knew...However I'll be towing anywhere but here from here on out. Icing on the cake would be the scratches on my hood discovered when picking up my car. This is how you run business?

We never got past a quote. Their cost was 50% higher than other shops…read more Do your homework.

My car needed a fuel pump and crankshaft sensor. Paid full price of 1440.00$…read more Mechanic told carfix he couldn't do job because of car location. Called 3x to talk to a rep. Finally,told to file for refund. Still waiting to get my refund with no reply to my request.

I can't say enough great things about TCT! I tried four different times to get in (my schedule is…read moreabsolutely bonkers), and their customer rep went above and beyond--he actually told me to come in before they even opened so he could help me out. He understood how tough my work travel made scheduling. And would you believe it... just three days later I had a second tire that needed attention. I showed up right at opening again, and all we could do was laugh about my ridiculous luck. They're busy because they're the best. Be patient, plan ahead, and you'll get great service every time.

I had a great experience with TCT. My trucks front tires kept deflating. I went to the shop on a…read moreSaturday afternoon and was greeted by a friendly knowledgeable woman. She let me know what the issue could be and the staff addressed my issue immediately. The service was no charge but they asked that I tip the tech who helped. I also wanted to share how clean the wait area, the office and the restroom was.

Recently bought a car from Virginia and it was cold dead. I called up the folks over at Royal Auto,…read moreand not only did they send over a tow truck, they checked and worked on my car that same day. They found the problem, fixed it, and only focused on the problem areas that needed to be addressed. No added charges, no double talk, just straight to the point problem solving. I was so blown away and appreciated them so much that I plan on using them as my main mechanics. They get the highest of recommendations from me!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.