I brought my 2022 to Neighborhood Car Care - Elma after noticing a bulge in one of my tires. Since the vehicle was already there, I also authorized an oil change and left my vehicle overnight to await the inspection. After inspecting my vehicle, I was presented with an estimate of approximately $4,500 in repairs, not including the cost of replacing all four tires. The estimate didn't seem right to me, so I declined the repairs and went up to pick up my car. I watched the technicians pull my vehicle out of the garage following the oil change, paid my bill, and drove about 30 miles directly to my regular mechanic for a second opinion. I'm incredibly glad I did. After a thorough inspection, my mechanic determined that the extensive repairs recommended by Neighborhood Car Care - Elma were not needed. The only repair my vehicle actually needed was a new set of tires because of the damaged sidewall. Even more concerning, he found blowback oil from an improperly installed oil filter upon lifting the car to do an inspection when I arrived. He explained that the oil filter and O-ring had not been installed correctly during the oil change that had just been completed. He corrected the issue, and I was fortunate he caught it when he did. Left uncorrected, it could have resulted in a catastrophic engine failure. I called Neighborhood Car Care - Elma immediately and explained what my mechanic had found. They apologized and stated they would refund the cost of the oil change. Between the approximately $4,500 repair estimate (before tires) for repairs that my mechanic determined were unnecessary and an improperly installed oil filter on a routine oil change, I have no confidence in the quality of the work performed. A routine oil change should be just that--routine. Based on my experience, I believe it's better to steer clear. read more

2 Gallons of Coolant = $130.88??? Check the hose prices too. $56 and $40 for hoses that are priced between $20-$30 same brand. Radiator was uncharged by around $100. The car is a 2003 Nissan 350z. You'd be a sucker to come here and spend money for car maintenance. I'd never spend this much on such coolant or these parts but hands were tied and had to tow to the nearest shop I knew...However I'll be towing anywhere but here from here on out. Icing on the cake would be the scratches on my hood discovered when picking up my car. This is how you run business? read more

Neighborhood Car Care - Oil Change Stations Near Me - Elma, New York

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I walked into this auto repair to get a NYS inspection. It was a set up from the first question he asked me. I've been debating about whether I would post a scathing review because I try to only highlight good experiences and let the bad go, but.. Since they keep reminding me everytime I get another spam email from their marketing partners, with the from email being "Scruggs -no reply" I'm pissed and now I'm going to tell what happened, as a warning to unsuspecting future would-be victims of their VERY SCAMMY OPERATION! I walked in to get my inspection immediately before starting a 13+hr trip south, on February 10th at 3pm. Please note, my car is 8 yrs old but in perfect shape, new tires, new brakes all the way around, everything in perfect working order. I said, "Hi, can you tell me what you charge for an inspection?" The guy says (I'm sorry I don't remember his name but tall guy, dark hair. They have 3 stations where they wait in unison to pounce on people), "How old is your car?" My scam-dar detector flag went up red. I said, "It's a 2015." He said, "Perfect, we happen to be running a one day special today, inspections are just ($0.23) twenty three cents.". I said, "I'm leaving immediately from here on a long trip and need to get on the road soon." He said, "No problem, we have no wait!" and handed him my keys and waited. While I did, I listened. A nursing student's dad who came in to complain about them quoting $268, and charging his daughter's card over $900, without first telling her the price had jumped so much from the quote. He was seething when he left, but no refund, no apology. That was one of two gouging events I heard of, while waiting. My (friendly) Aussiedoodle service dog lunged at the guy who quoted me $0.23.. I've never seen him do that to anyone before, so I knew something was very off with this outfit. After an hour, a young (20ish) man tells me he has good news and bad news. Turns out my car wouldn't pass inspection due to the peddle pressure being 2% less than NYS requires to pass a vehicle's safety inspection criteria; they would need to run a diagnostic to see what the problem was. $186. Me: "Nope. No diagnostic. My brakes are brand new, there's plenty of peddle. I've driven it for two weeks since the brakes were replaced and the brakes work perfectly. I want you to put my car back together the way you found it. Get it off that lift now. Put my $0.23 sticker on it. And process my payment for same." On queue, this 20yr old blonde jumps out from behind the doorway. "Ma'am, you don't understand, my manager is gonna have to take your car for a 20 minute drive, after the diagnostic to see what the problem is and then we can determine what we need to do to fix it.". I took a deep breathe, and said to her, "No, you don't understand. I came in here for an inspection not a scam. My brakes are perfect. Put my car back together get it off that lift put the sticker on it and I will pay you the 23 cents I agreed to when I walked in here." "Ma'am I don't think you understand how it works. We can't actually put a sticker back on your car. Iit doesn't pass inspection." To which I responded, "No diagnostic! Get my f****** car off that lift now and leave my sticker intact if you're not putting a new one on." She went in the back, came back in a about 5 minutes and said, "Good news ma'am, my manager said he can pass the inspection." I said, "Fabulous." I have listened to a rattle since. Steer clear of these bastards. They sold my email address about a hundred times already, just got one from their partner CarFax. NYS state inspection requirement is just a scam to allow repair facilities like SCRUGGS AUTOMOTIVE to screw people for diagnostic tests and work that does not need to be done. In South Carolina there is no such inspection requirement and there are also no broken down cars all over the road. NYS INSPECTION REQUIREMENT is fee income and an opportunity for scams. SCRUGGS- SCAM ARTISTS! BEWARE. BEWARE!!! read more

They made it right by me and refunded my money. I think maybe their diagnostic machine was broken I'm not sure.

Took my 2020 Ford F150 to Scruggs Automotive in Elma for a Bilstein front and rear suspension kit, ordered aftermarket Fuel wheels and had them mount/balance/install new Mickey Thompson tires. Their quote was reasonable and competitive with other shops in WNY, however their 3 year/36k mile warranty was far superior, and the 3% back on your entire purchase (parts AND labor) was unmatched as well. My truck was dropped off after hours and completed the following business day. Nick was easy to work with and kept me informed throughout the entire process from ordering parts to the completion of the installation. My truck looks better than I could've imagined and I will definitely be recommending Scruggs to any friends and family looking for a reputable and reasonable shop. read more

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Thumbs up. I had a lift installed on my 4 Runner. Had a consultation first. They listened to my concerns and made recommendations. Liftwas installed perfectly and they went over the work done and alignment afterwards. Everyone was both down to earth and professional. They even gave me a ride home and back to the shop. Price seemed fair for work done. I can highly recommend. I'm not a robot... :) read more

Took my vehicle to Skruggs Elma for a four wheel alignment to get some readings of the rear wheel toe-in because of some bad tire wear. First thing I notice was that there were three people up front with terminals and keyboards. Hmmm... That looks like a lot of overhead for a shop with 6 bays. Price seemed reasonable, though, at $130 and I had done business with the people who were there previously and they did good work for me. Still... Left my car anyway, and went home. An hour or so later I got a call saying I needed a control arm. $340. Okay, go for it, after all, the car is 15 years old. Went to pick it up when it was done and asked for the before and after readings to see what was messing up my tires. All they had was some out of focus photos of the machine's display and only for the front wheels. There was nothing for the rear wheels which was where my problem with tire wear was. NOTHING. The counter person apologized that their printer wasn't working for the machine so there was no record. The mechanic came out and said that all he could recall was that the rear alignment was "perfect". Unfortunately, he couldn't tell me what the "before" settings were or why he didn't take photos of the readings. Apparently, he didn't need to make any adjustments to the rear. I did get a bunch of fancy paperwork with lots of crappy pictures and recommendations for additional work to be done, but I still have this nagging feeling that the rear wheels were never looked at. I'm sorry, but I suspect these people are more interested in upselling add-on work than actually doing the job at hand. Bottom line is that Skruggs feels like a top heavy outfit that is more focused on marketing than auto repair. Personally, I am pretty sure I won't be going back to them. read more

If you want to get your truck lifted, Scruggs is the place to go. Nick did my consult, showed me options and pricing, and gave me his professional opinion on what route to take. I even got his personal number if I had any more questions. He was patient to let me pick out the wheels and tires I wanted, and once the parts were ordered they came in a few days. The entire process to do the work was done in one day as well. The lift is perfectly install, and the alignment is great as well. Would highly recommend! read more

NEVER COME HERE! I got a lift kit and new wheels installed on my truck from here. Nick (the manager) was absolutely CLUELESS at the consultation. Any questions I had he could not answer. Anyways, after my truck was done and I went to pick it up I noticed they did not reprogram the tire pressure sensors. WHICH I PAID FOR. Nick told me to bring it back tomorrow and they would fix it in 5 minutes free of charge. So, I called the next morning to take it back and the girl told me it would take 30 minutes and I need an appointment. So, I made the appointment and sat in the waiting room for almost two hours. As long as the problem was getting fixed I did not mind the wait. However, after a worker took my truck on a 30 minute joy ride with the music blasting they told me they can NOT fix the problem that they caused and still charged me. I have asked to speak to Nick numerous times now and all of his workers continue to say "He will call you" or "He is on vacation". He never has called me and its been almost 3 weeks. I then decided to get my inspection done there and they told me to drop off my truck and they will do it. After 2 hours they call me and tell me that they can not do it unless they drive it to a different location where the printer works. So, I said okay. When I went to pick it up it SMELLED LIKE SMOKE so bad. They also refused to let me pay with my gift card after telling me I could from the beginning. I also again asked to speak with Nick (the manager) in person and they said no once again. ABSOLUTE WORST COMPANY I have ever dealt with. PLEASE DO NOT waste your time or money at this place. They will LIE to you, BREAK your car, OVERCHARGE you, and REFUSE to give your money back. WORST COMPANY EVER. read more

Service is fast and friendly. Chris was very helpful to us when picking the correct services and tires for our car and squeezed us in in a pinch. Recommend the service here read more

Great service, great employees, clean waiting room. I definitely will be returning for future automotive needs.