We had a fantastic experience at Enterprise. It's the first time we have ever bought the first car…read morewe looked at, but Edward showed us the right car and the price was right. We had 2 other appointments that day, but we decided to cancel them because we'd already found our car. That gave us some time back. It helped that we had already rented the make and model and liked it. I liked the no haggle policy. I wouldn't like it if the price hadn't been good, but I have better things to do than haggle. At most dealers, if you don't haggle, you pay extra. The sales process went smoothly. Edward was new but knew what he was doing and managers helped him. They got the paperwork done quickly and brought our car out with a big green bow on it and we were off to lunch.

Got prompt professional attention in helping find the vehicle that is right for us. Edward was new…read moreto the sales side of Enterprise but he did a good job for us. He added full warranty coverage (for a price) for up to 110,000 miles on the car. They have dozens of vehicles on the lot and the ability to view and acquire inventory from other sites. All in all a comfortable car buying experience.

Posting cars that have been inspected then when you show up dead battery and flat tires.Waste of my…read moretime.

Most horrible dealer of all. I bought a vehicle there and within a few weeks it started running…read moreroughly. I took it to the shop that I always use as it is under warranty. JT decided to go pick it up and do the repair at their shop. I was supposed to be responsible for $25 hour labor. They had my vehicle from January 6, 26 till today. Charged me quite a bit more, refused to release it to me. Charged me for things that they didn't even submit to the warranty company. I picked it up today - fuel tank was on E, $20 missing from console. I'm moving out of state and didn't have a choice. WORST car buying experience of my life. Jeremy Jones is a scam artist.

I bought 02 cars with them and I will buy again because the prices and services are the…read moredifferential of that store.

Bought a car 3 months ago and was told it would need an oil change soon so I take it to multiple…read moreplaces and they won't touch it finally I take it to ford and they're telling me I will need to replace the oil pan and gasket and they tell me to call the dealership I bought it from which was Friendship Auto. I call them and the owner/manager/only employee tells me I'm over dramatizing the situation and that it's not hard to fix it which I understand but not everyone has the time to sit around and fix pre existing problems on their car. I wanted a reliable car not another time and money pit, I was just blown away by the unprofessionalism (it's like we got your money haha),,, would recommend doing thorough extensive research on the vehicle you want to purchase from Friendship Auto Sales

do not buy a vehicle from any Car Mart location, especially this one! When we bought the car, we…read morehad an option of three different cars and none of them would start. They finally put a new battery in one of them. And it finally did start when they sold us the car the bumper was glued on with black Loctite or gorilla glue. It had no bumper housing underneath and was held on with zip ties. Their so-called mechanic is a moron. The oil engine dipstick was broken in half when they sold us the car and when I checked the oil when we got home, I noticed that it was too short and let them know and they said well. We checked the oil before we sold it so you must have broken it off. They sell nothing but lemons, knowing that people need a reliable vehicle and they intentionally do it. They butter them up just enough to get them sold, and then once they're sold, they throw their hands in the air and say too bad so sad. This place is a joke. They knew that we needed a vehicle and it went through them before and we had no other option but to buy this vehicle because it was the only one that would start. Not only did the vehicles we had to choose from not start. There were several on the lot they were trying to move that did not start. It was during cold weather and their mechanic was not even smart enough to know that when it's cold out, you need to go out and and leave it running for a little while every day. She is a moron who should not have a job as a mechanic. Please do not buy a vehicle from Car Mart especially this one you will be saving yourself thousands of dollars in damages repairs and a whole lot of headaches. Brad tries to pretend like he's so helpful and wants to get you a good reliable car when he knows that he's selling nothing but junk.

Well, I'm done with this place. My transmission went out eight weeks ago. Now, it was out of…read morewarranty and they did offer to pay half of the repairs, so I was extremely grateful for that. They didn't have to do that. But it took over four weeks to get a salvage transmission and install it. Only to find out it was junk also. So they said they were looking for another one. Well, after giving them two more weeks to find one, I FOUND ONE IN TWO HOURS!!! I called them (I won't say who I talked to) and gave him the info of where he could find it and a contact name and number. He got it two days later. It then sat on the shop's floor for two more weeks. I had enough. I got all my stuff out of it, took my license plates off, and told them I was done. As I said in a previous review, RUN!!! Don't walk away from this company. It should be called CAR FART OF AMERICA!!! All you get here is gas from your eventual ulcer.

On Sunday, my check engine light came on, so I had the code tested. First thing Monday morning, I…read morecalled Jim Norton and spoke with SJ in the service department. She was excellent, and within two hours, she had my truck in the service bay. The team quickly identified the issue, and SJ determined that it was covered under warranty. She also identified an additional concern and walked me through my service options without any pressure. The work was completed within a few hours, and communication throughout the process was clear and timely. I truly appreciate SJ's professionalism and transparency. Unlike other dealerships, I never felt pushed into unnecessary services. I will definitely return for future needs.

Communication very very poor communication, I called to schedule maintenance on my Camaro they…read moretransferred me to 3 different people they did this about 3 times!! Horrible customer service.

It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

In my opinion, the car/SUV/truck sales business in Tulsa and Broken Arrow is long overdue for a…read moremajor overall starting with treating the customer with dignity and respect. I was in need of a car so I could visit my wife who was hospitalized with major health issues. I informed the Qualified Value Auto Sales car sales "professional" of this and together, he and I looked over various cars on the Quality Value car lot. I located one I liked, so he and I took it for a test drive. After we returned to the Quality Value car lot, I asked if he had the title for this particular car. He looked through his desk and was unable to locate the title. He said he would need to speak with his manager and would get back to me. A few days later I received a phone call and was asked to participate in a three way phone call with his manager. I made the call and asked the manager when he thought they would have a marketable title in hand. He said he should have the title within a week from DMV and that the title would have their Qualified Value Auto Sales listed as the owner. I asked to please have your salesman call me as soon as the title arrives. They said they would call me when they had the title. I waited and waited and there was no return phone call. So, one evening I went over to the Quality Value Auto Sales lot, looked around carefully and noticed the car was missing. I then called the next day and asked the salesman about the car. He said they had just sold it to a customer for cash. The hospital required me to be present so they could get my authorization for various procedures they wanted to perform on my wife. Quality Value Auto Sales actions left me in the lurch.

I based my purchase on the record of seemingly good reviews. I bought a 1998 Jeep Cherokee XJ on…read moreMarch 12th, 2022. I paid twice the book value for this vehicle, for a few reasons. 1. It was in really good shape for the year. It was clearly garage kept, and it was also the exact model and year I had been searching for. 2. I was told by the two salesmen who work there, that the jeep was just recently serviced with all new fluids, new shocks, coils, front a rear diff fluids, etc. 3. It was claimed to be a one owner locally owned vehicle (however there were actually two owners because the owner of the car lot registered it and drove it for 6 months, even though I was told they just got a jeep 2 weeks prior to me coming in) 4. These jeeps have become hard to find, and if you can find one in original form, in good condition, they are worth more than book value states. I did my due diligence and checked the jeep inside and out, and visited the lot more than one time going over the jeep. I discovered the AC did not work, and they claimed it has always worked. I took it for a test drive and everything seemed fine. I asked for a detailed list of all the things completed when it was serviced, and they backtracked and said they couldn't remember what all was done. When I came in to buy it, one salesman said the price was firm and impossible to improve on, however the other salesmen had already told me he would take 500$ off the asking price. They honored the 500$ off. I drive the jeep home and felt very pleased about my decision. Today is March 16th. 4 days have gone by, and 50 miles since I left. I have a huge puddle of coolant in my garage. I have traced it to the water pump. However Thin is 150$ fix and a weekend of my time. So not a deal breaker as it's an old jeep and likely the original water pump. However, the rear end has developed a bad whine. I took it to a local shop and they pulled the diff covers off. They determined the gear oil is completely burned and destroyed, as are the gears in the rear end. So after 4 days it has become unable to drive and the cost for new ring and pinion gears, oil, bearings, etc, is around 1,500$. Obviously this is very upsetting. I reached out to the salesman I worked with. I explained the situation and asked if there was anything they could do. Hoping they would offer the customer service to either have the mechanics that "just serviced" the jeep, repair this. Offer to cover a repair from my mechanic, or at least offer to split something. They did not. They told me all cars are sold as is and told me they could forward me the as is paperwork again if I lost it. They completely ran away from any costumer service once they had my money in their hands. I will not work with these guys again and if you have the ability to buy from another small local dealer here in tulsa I would highly suggest it. I'm reasonable and I understand it's an older jeep and of course it's not perfect. That's where the AC leak and water pump leak fall into. However, when I pay double book value, for a jeep, I kind of expect the to not have to add a few thousand more on top of it to make it drivable. Even if this was preventable, I still expect a dealership that prides themselves on customer service, to step if and offer some sort of help. Not tell me to kick rocks.

The salesman/owner of this establishment just puts off the obvious used car salesman vibe. He made…read moresure to point out on every vehicle on the lot I looked at was a buy as is vehicle. Almost made a purchase with him until after another visit and better inspection of several of the vehicles half, if not more, were practically held together with bubble gum and duct tape. This lot was and is nothing more than a dubious and unethical business operation.

Honestly the previous review is spot on. This guy tells you everything you want to here and…read moreactually lies to the customers face. I literally caught him in his own lie. He sold me a vehicle with electrical issues and cited how all his vehicles are as is. He later got mad as I continued to tell him it's only good business to not sale vehicles that won't run after a week. He was unprofessional and cursed me over the phone. The problem cost me $800 on a newer vehicle.