We went here on a Monday or Tuesday evening so it was expectedly empty. It wasn't empty though, it…read morewas straight up dead in there. That being said, one would think we'd get "good" service - also not the case. Based on Yelp (and Google) reviews, we were served likely by the owner. I asked for two samples and this man was so cheap he barely nicked the ice cream with the corner of the square spoon and called it a "sample." In other words, the sample was so tiny it didn't even cover 1/4 of the small sample spoon. I wish I were making this up yall, I was mind blown. I ended up settling for a flavor I didn't ask to sample (chocolate cookie dough, I believe it was). It was just okay. Nothing to miss or write home about. When I asked for that flavor, he almost sounded disappointed I didn't get the dark chocolate flavor (one of the ice creams I asked to sample) saying that's one of their best sellers. Sir, if I would've been able to actually TASTE it, I may have very well chosen it. We were visiting town and let me just say that based on that poor experience, I won't ever consider going back nor would I be able to recommend it.

No ambiance, it's just a counter in a not so nice strip mall. The flavors were ok and the bathroom…read morewas out of order. Tried a few of the Indian flavors and did care for any of them. Had the blackberry truffle and mango. Both were ok. Literally debated whether to even go in when we arrived.

This place is so fun! They have a lot of games you can play while you eat, as well as foosball and…read moreair hockey in the back. The menu selection is great - the Dubai chocolate and Ferraro rocher are both delicious. The people working are very kind, and I'd highly recommend stopping by!

Ambience is great. Roll-up Indian flavored ice cream were all hits. The Pistachio Rose is a killer…read moreflavor, soooo good!!! MUST HAVE. The Paan rolls were great too because it had really minty leaves that brought it to life. Also very tasty. Family had Mango-Lychee, Mocha Latte flavor and Malai flavors.... All enjoyed theirs. So definitely worth a repeat visit!

Had been craving some frozen yogurt so I pulled in to the closest one to me. Location was clean and…read moreall the toppings were fresh and ready for my bowl. I selected the vanilla and topped it off with everything I could mix in. Great customer service through the whole process, happy to have this place near by to revisit next time I get a craving!

Always a nice spot to visit for a frozen treat. The only drawback is the staff never greets anyone…read moreas they come in. Actually, it's also difficult to get the add ons without having to crouch down to get anything if you are tall. The flavors are good and the place is really clean and well kept.

Melt offers free samples of their ice cream and gelato, unfortunately I didn't like it enough to…read moreactually buy any ice cream or gelato. It didn't seem fresh. I got an espresso instead, and I noticed that Melt also offers macaron ice cream sandwiches in a cooler, and packaged cookies and cakes. They also have matcha and smoothies. I really love the interior of Melt. It's decorated calming and trendy, and there's a large outdoor patio that is completely fenced and reminded me of a Biergarten. They also offer some simple board games and books for entertainment. I really wish I liked the ice cream better here to enjoy this open-late hangout spot.

The ambience and indoor decor that they set up here was excellent. I give it five stars for effort…read morethe flavors look fresh and many options. The service seems friendly and there were three working there when we went but not many customers. I'm hoping they get busier, especially in the summer months because we want these small businesses to do well on Coppell prices seem a little high but as expected in a high-end ice cream shop, I would try it out if you're looking for something new or a nice place for a date night. As much as you try, there is a little courtyard area that's walled in, but you're still next to a busy road which is what it is.

After enjoying a delicious ramen lunch, my daughter and I decided to stroll around and explore this…read morebeautiful area. As we were supposedly burning off a few calories, wouldn't you know it--serendipity struck, and we stumbled upon Kilwins, an ice cream shop filled with homemade ice cream, fudge, chocolates, and enough sweet treats to make any diet wave the white flag. Apparently, finding the back door is becoming our trademark because, once again, that's how we made our grand entrance! We were warmly greeted by the lovely Ms. Azra, whose kind smile and friendly personality made us feel right at home from the moment we walked in. After browsing all the tempting goodies for a few minutes, my eyes locked onto the ice cream display. Mercy! It was like finding a little slice of heaven on earth. There was no way I was leaving without the apple pie and butter pecan ice cream--served, of course, in a waffle cone with two scoops. Dern tootin', I wasn't about to settle for just one! My daughter chose the chocolate candy ice cream, and she was just as happy with her choice. Our grand total, including the tip, came to $19.36, and every penny was worth it. My ice cream was rich, creamy, and downright delicious. For a few glorious moments, I was in dessert paradise...then reality hit when I looked down and realized my waffle cone had mysteriously disappeared. Funny how that happens! Kilwins is an awesome place with great treats and even better customer service. And yes, just like the Terminator...I'll be back! Hope to see you there.

Kilwins Ice Cream - Chocolate - Fudge is a franchise that serves up ice cream, fudge, and caramel…read moreapples. A small location just opened at The Sound (Coppell/Irving) and now will give you a reason to skip dessert after you eat dinner. My Overall Rating - 4 Stars (Atmosphere, Service, Food, Return) Atmosphere - The Kilwins at The Sound is one of the smaller locations. You enter and walk through a small hallway wrapped in Kilwins pink, and once you emerge you are greeted with ice cream, fudge, chocolate, and caramel apples behind their glass displays. You can also see how they make some of their apples. It's really cool to watch. Everything that you would expect at a Kilwins is here. 1 Star. Service - Armed with ice cream scoops, the friendly staff are ready to take your order. They even provided me with some extra-large sample bites. Everyone was smiling and made us all feel very welcome. 1 Star. Food - Kilwins will give you the "kid in a candy store feeling" because they have so many sweet treats. Their known for their caramel apples and fudge, but on this visit, I had ice cream on my mind. After tasting a few flavors (toasted coconut next time), I went with a vanilla shake. Yes, very boring (vanilla), but the shake was creamy and smooth, and very easily fit in the car's cupholder. Next time I'll be a little more adventurous. 1 Star. Will I Return? - Yes. Kilwins has lots of pretty prepackaged sweets, so if you need a last-minute gift for a family member, this is your place. I'll be back to get a caramel apple or a peanut butter cup. Welcome to The Sound! 1 Star.

We went here twice. First time, we were served by a nice India man. He was so personable, very…read morefriendly, and just overall someone I'd love to deal with again. Service aside, the ice cream flavors are spot on. We got butter pecan and boy was it buttery with a nice pecan taste. My husband was mind blown with the birthday cake flavor tasting literally like a birthday cake. I tried other flavors and they were all delicious and creamy. My fave is the "butter pecan port of call". I had the dark chocolate flavor the next time we came and asked for cookie dough mix-in. The ice cream itself was still very good but I would not recommend the cookie dough mix-in. We're from Vegas and we don't have a Marble Slab here so I'm very bummed. I'm looking forward to the next opportunity to visit another location!

I was going to go to my usual spot for a strawberry shake. I decided to go to the marble slab…read moreinstead since it was closer. I really like their cheesecake ice cream, so I got a strawberry shake using cheesecake ice cream instead of vanilla because why not? It was decent, but I'll stick to my other spot when it comes to shakes.

dogshit team. made me wait 10-15 min front door. woudnt take my order. drove in drive thru and…read moreinstantly served me.... im making eye contact as im waiting at the door with team and dude just continues cleaning... fuck this location and you ask what's my order? a simple vanilla in a cup. fuckers made me wait 15 min just for a measly small cup of vanilla yogurt ice cream.

Custard doesn't get a fair shake in the dairy dessert world of Ice Cream, Gelato since both seem…read morehealthier, but are relatively not. Any Italian will tell you how rich Ice Cream is compared to Gelato and most Americans wont be able to tell whats worse for you Ice Cream or Custard considering the egg yolks really do make it richer. As a Californian visiting my sister and doing a BBQ tour I was kind of tired of banana pudding, peach cobbler and as much as I love both (also pecan pie). Something about the roasted and sugared pecans really does go with everything. The softness, cold pairs with the crunch and richness and the nuttiness. Rico Suave was amazing, great choice when I asked the staff what they reccomend. I came back the following day to try their turtle split. Something about the hot fudge and custard not being too old really keeps things from freezing. Add the marshmallow cream is a real blend of the regular banana split and the turtle. Service was great, good reccomendations from the staff and friendly locals waiting for their orders. Prices are affordable, portions are large. I can only imagine how popular this place is in the summer, I came during a cold front, a light freeze, a cold snap as you will. Although I walked here I could see the need for more outdoor seating despite seeing mostly car traffic there are neighborhoods and a school nearby. I'm hoping next time I come back they have their seasonal key lime flavors. The only weird things is the chocolate custard machine slowing extruding towards the front which looks alot like something else.

A small ice cream shop with a variety of flavors, at a very low price. You can also make your own…read moremix-in and toppings. Apart from ice creams, they also serve amazing Boba tea. A must visit

Not a great experience here. We were excited to try their new "Hot Bun Ice Cream Sandwich". The…read morephotos made it seem like ice cream would be sandwiched between sweet buns or a donut-consistency bread - however, it looked nothing like the photos, and it seems that they actually used hamburger buns, which smelled pretty bad. On top of this, they left the ice cream sandwich in the sandwich press for a few minutes, so the ice cream significantly melted before we even got it. Finally, they charged extra for a tiny amount of canned whipped cream to be added on top without informing us first it would be an extra charge. We will not be back.