This place is such crap! I'm so annoyed cause everything says they close at 9pm but they closed early today. I drove out like a crazy persono make it in time before they close and even with 15 minutes before I was greeted by someone saying they are closed. Why do you say you close at 9pm if you are gonna close early. To top it off I could see the employee laughing or something inside. Yah such crap I'm so glad I'm leaving this place. read more

"I don't know if I can ever go to a McAlister's again"... Was exactly what my husband said after leaving this property. I haven't been to a McAlisters in years and I'm embarrassed to have suggested this establishment after a long drive searching for a healthier option while on the road. I'll start with our arrival, (which should have indicated us to turn around), there were a group of teenagers messing around in the parking lot, (not the issue) one of which was clearly an back of house employee with gloves, hat, and an apron on. Not an issue if they are off work, but it looked like they were just on a break and were joking around with some friends by the front door. Which then made me question the sanitation level we would receive. I ordered a veggie spud and garden salad, my husband ordered a chicken salad garden salad. First off it took longer then expected, which I can look past, however when we received our salads they were still wet. My husband claims his salad was partiality frozen, I don't know about mine because beside being physically wet it was also expired soggy with majority of pieces that were noticeably past their prime. My husband claims the chicken salad had the same consistency of a mushy tuna salad and had a weird hue of brown. My veggie spud finally came out and the cheese dip was clearly burnt and almost the same color brown as the potato skin. After I pushed that off the potato was edible, but my husband had already pushed his salad aside with the anticipation of leaving. Which we did. And got dinner somewhere else.... Which is what I would suggest for you as well. read more

The cheese on my sandwich was burnt and they forgot both my side and my wife's sides queso was cold and drinks are nothing but carbonation.

I had the Chipotle Chicken and Bacon Spud. I was very good and the manager, Noe, checked on us several times and brought me extra dressing without me even asking! Very good experience. read more

The featured sandwich was the West Coast Banh Mi, and was great. Loved all the fresh veggies on it and the bun was fresh too. My child ordered the ham and cheese toastie - we got the wrong item delivered, but the manager was friendly and corrected it quickly and was nice about it. Friendly staff. Good teas. Good soup and sandwich place. Fresh and clean atmosphere on our visit, which was around 3pm on a Sat. read more

McAlister's Deli - Yum. - Delis Near Me - Amarillo, Texas

This place is very clean and well staffed, there is almost never a line at this location, however I believe that is because though they have several staff members, they are undertrained, on several of my visits my order has come out wrong I.e. leave off the olives or no mayo. The staff at this location aren't very attentive to the customers when it come to checking on them or refilling drinks. The food can be anywhere from average to great depending on the day. read more

This place is clean and the employees are friendly. I enjoyed a chicken sandwich with avocado and pepper jack cheese. My son had an overly stuffed Rueben sandwich. Both were delicious! It does seem a little overpriced for sandwiches, but they are generous portions. There's a patio to enjoy your food outside also. read more

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The food was very sub-par. The macaroni tasted like old folks home cafeteria food. I got the southwestern turkey sandwich, and the bacon was pathetic. It's the cheap fake bacon that's served at Mickey D's. I won't be returning. read more

Great people - Maybe it's true that Amarillo has the friendliest people in Texas. Stopped for lunch on enroute from Austin to Colorado and had a great lunch. 3 hours of road time later, discovered I left my purse there - drivers license ... credit cards ... you name it. Called immediately and they were wonderful. Purse turned in and the manager Lori sent it to me overnight! Can't thank you all enough for this. You've got my business. ;-) read more

Always great service, salads are great, sandwiches are great, and the tea is super as well. I've only had to send food back once for a correction and they immediately fixed it and gave me a coupon. read more

Love the Seasonal menu and everyone is usually really friendly. Great please for a quick filling lunch or dinner! The managers come check on every table too. Wish they wouldn't have done away with their rewards program but love their food! read more

McAlister's is always our go to stop when traveling but today was disappointing. The cashier staff seemed very distracted and preoccupied. I had to repeat my order multiple times to the cashier and two of our three orders still came out almost completely wrong. However one cashier did seem more attentive towards myself and other customers. read more

This place has improved immensely over the last year or so. The quality of the food and accuracy of the orders have been "spot on". The servers are also very friendly and the manager will come by to be sure the order and the experience is good. I would recommend this place for a person looking for a good salad choice. I really enjoy their veggie sandwich, it is very tasty and filling. I do like their options for sides and typically get the fresh fruit read more

My husband and I went to McAlister's for dinner last night. We both ordered soup and a sandwich. The soup was lukewarm at best and the sandwiches had very little meat in them. The manager remade our order and when it was brought back to the table there was a long hair on my husband's plate. Our meal was comped but my husband was so disgusted he did not eat and refused a third remake of his meal. read more

Their iced tea is addictive. I love their nacho basket which is simply chips and rotel dip. Yum! There Pick Two menu is ur best bet; the half baked potato is pretty much a regular sized potato stuffed with deliciousness. read more

Good food, but a little high on prices. Never come during the lunch rush!

Always a solid choice, and the many cities we've visited McAlister's you've never let us down. Greeted with a smile, great service at the desk, food was prepared and served quickly, and to order. Always amazed at how quickly the line gets taken care of...great job at taking care of a large number of people. New to town, and this was a familiar name...we've got other places to explore, but we'll be back!! read more

Food is great!!! Salad and sandwiches are the best and the sweet tea is amazing. Don't come during the lunch rush on week days. Price is good. Try the choose two sandwich and salad or soup or potato. It's all good. price is reasonable... wifi was pretty quick. waiters/waitresses were friendly... food came out at a reasonable time. by far the best deli ive been too. read more

We are a large group and it's bit chaotic, but the staff is very pleasant and accommodating.

Customer service of this restaurant has dropped dramatically over the past few months along with quality and cleanliness. In fact, one employee wouldn't give me cheese for my potato that I thought I had ordered with it. Employees weren't friendly and I would definitely recommend going to the I-40 location alternatively. Although I love their food, it's not worth giving this location your money for terrible service and a dirty table. read more

Received the wrong salad. Right salad was not very good. Loud crowd that night. S L O W service. Definitely no Panera Bread competitor. Probably not going back... read more

I can no longer give a business my money when their customer service is a bad as this. The food is good, but they have zero customer service. I politely asked the staff if they could simply clean one of the empty tables off so we would have a place to sit. She was rude and said she was busy and it would be a bit. Their entire staff was angry and overwhelmed. They need new management or they will not succeed. read more

Called in a order and talked to some and gave them my name and order and was told to come pick it up in 20. Welp turns out they didn't take my order and apparently their system messes up time to time and won't take orders or loses them. Let down read more

McAlisters Deli is great dive I often stop at during travels. I stopped at this particular McAlister's on way back from a vacation. Similar to what the other reviews stated, the staff is a bit slow to recognize you at the front and take your order. With that said, they were very friendly and welcoming. Once ordered, food came out fast and was good. I would recommend this stop. read more

Me and my girlfriend had lunch here one day,i usually give places second chances cause i know it could have just been a bad day,bad server and what not... but not here. NEVER.... will i return,had the philly and isnt mcallisters supposed to be known for their sandwiches ? well if they are they failed miserably.. philly meat was garbage, i couldn't even finish the plate... tossed it. Skip it if you have the chance read more

I ordered Broccoli and Cheese soup in a bread bowl. It was really good. I also ordered a sweet tea. It was okay...nothing spectacular.

Would not take my review, to long, so I'll just say Everything about my sandwich was bad, the music is horrible, no amenities available. Food was not cooked/poor quality/ & stale. Not worth $2. read more

I have eaten here for a couple of months not on and off never had a problem. Today I called 1:18 pm and no ones would answer. I've called about 10 times no joke. No one picked up. I looked at the parking lot and there is not many people there. No excuses! I'll drive much farther to get a meal where people are nicer. read more

I've been several times and have yet to experience a sandwich as advertised. Anything said to be toasted won't be, anything that should be served hot will be lukewarm if your lucky, and God forbid you ask for any corrections...they react to that like you just called their baby ugly. It's sandwiches, not rocket science, it REALLY shouldn't be that difficult. read more

The sandwiches and tea tasted pretty good. Service was slow. They forgot to put mayo on one of the sandwiches. Food prices are fair, drinks are a little high. read more

I've only been to this restaurant two times but both times I've had a manager, Noe, that had a great attitude and had excellent customer service and people skills. I've never even written a review before but felt compelled to hopefully recognize this manager for his work because he was so personable and made sure everything I needed was taken care of. The food was also excellent. read more

This has become one of my favorite places since it opened this last year. Every sandwich I've tried has been great and the soups I've tried have all been excellent. I love tea and their tea is excellent plus you can join their "Tea Club" and after you buy nine teas, your tenth one is free. My favorite sandwich is the Smokey Pepper Jack Turkey Panini. It is in a category all its own and the toasted bread makes the contrast of textures and flavors a winner. The kid's menu has 8 choices...all for 99 cents! Our daughter is sometimes hard to please but she loves their mac and cheese. She also loves the chicken and dumpling soup. read more

I love this place, except the desserts seem different. Different that what I had in Lubbock and Odessa locations, different as in not as good. Did y'all change something? Anyway, love the veggie chili nachos...yum! read more

We went here for lunch around 3:00, and it was not that busy. We ordered our food to-go. After about 30 minutes of waiting my husband went to the restroom and on his way back noticed 2 to-go boxes sitting in the window, ignored. I asked one of the kitchen employees to check if that was our food and her response was to ask if we had our receipts (without even looking in the boxes on the counter) and then told us to have a seat so they could make it for us, and then asked if there were any customizations to the order. I said that neither should have cheese and both should have veggie chili, and I asked if she would please look in the existing boxes before making us wait for them to make a whole new order from scratch. She checked and lo-and-behold it was our food. She took it back (without any apology) to speak with the cooks and then told us, again, to sit down and they will remake it fresh at which point I explained that we are in a hurry and do not mind if it is a little cold. We checked to make sure there was no cheese, and then left. Down the road I took a bite of my food and got a mouthful of beef chili. We can't go back, we can't get our money back, and I doubt we will receive compensation for the meal we paid for and did not receive. Probably the worst experience that I have ever had at a McAlister's. We do not eat meat, so now we get to split one meal between the two of us, and let the other one go to waste. There is no excuse for this. I strongly recommend bypassing this restaurant. read more

The food was good. Although we received poor service. We're waiting for 10 minutes before we got a refill on our drinks. The restaurant was not busy so I feel the staff could have refilled our drinks more quickly. read more

NEVER will I go to this McAlister's again. EVER. First of all, the plate I got was dirty. It had black smudges on it which were originally hidden by the bowl on the plate. The bowl which contained some pretty nasty pasta. I ordered the Chicken Cavatappi which apparently means bland and inedible. The noodles were dry and the "marinara sauce" tasted like tomato paste from a can. The toasted cheese bread that came with it was actually not toasted at all and had minimal cheese that was clumped together in the center of the bread. Now a few words on the wonderful service. The woman that took our order was brusque and all around kind of unpleasant. My waitress passed by my table three times, looked at my table, noticed my empty cup, and then asked the guy at the table next to me if he would like a refill. Then, another waitress passed by my table twice, looked at my table, noticed my cup, and, still, no tea. There was, however, one highlight to this meal. I had a dessert--a delicious, flavorful, sweet, crunchy, cinnamon delight. I couldn't stop eating once I had started. Thank you so much, Nabisco, for your delicious, pre-packaged, honey cinnamon graham crackers. read more

I have been to McCallister's Deli twice since it has opened. The first trip I ordered potato soup which was ok, along with a chicken salad sandwich which was average. The problem I found was that I was ordering it to go and I had to fight the lines for regular customers just to get to the take out line. The line took forever as there is only 1 register and there were lots of people trying to pick up their lunch orders. The second time was better because it was after the usual lunch time, I ordered a kids mac n cheese thinking it would be a normal order for a kids menu. When we got home we found a miniature container of mac n cheese, literally 3 small spoonfuls. I called back to verify if this is there serving size and was told yes, they have a very small serving size. This was $1.99 for 3 small spoonfuls. I think we will stick to Jason's Deli for ordering kids meals and probably everything else. read more

First time at McAlister's and I don't think I will return to this establishment. Ordered a bowl of soup and the spud max potato. The soup came out barely warm and I had to send it back to get reheated. I believe the confused cashier entered my husband's order in wrong because his meal was very sad looking. He ordered the French dip with chips. First off, the chips were never delivered and his sandwich was very small. It looked more like half a sandwich really. When it got busy we watched, who I assumed was a manager, try to wrangle people who were trying to find a seat. He was trying to get them to wait until entering the seating area so he could regulate when people left that the next people in line could get their table. However they manner in which he did it would have put me off from coming back even before I had tried the food. He was gruff and not pleasant and didn't know how to handle it in a way that seems like he was trying to help the customers. Instead it was more like him stressing out and taking it out on the customers. We were sitting right by the walkway to the main seating area just watching the show. Will go to Jason's Deli if I want deli type foods, not McAlister's. read more

They had a terrible time getting our take out order correct. Had to request items ordered twice. Then they left out plastic ware. Ruebon wasn't toasted and had no cheese. Salad was supposed to have glazed walnuts. Mine didn't. Won't come here again read more

While the food is good (nothing to write home about but decent), the restaurant is filthy and allows NON-SERVICE ANIMALS in the dining room. While dining in this evening, a couple walked in with two dogs. I let him know that I did not appreciate this and promptly notified the manager, who LAUGHED and stated that of course animals are allowed in their eating establishment. I personally will not return. Animals in a restaurant is just over the line. read more