Amazing customer service. The food is served fresh and fast. The prices are reasonable. The location is nice and clean. It's located in a convenient area. I look forward to visiting this location again. read more

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I visit McAlisters all over the Dfw area and this one has to be the worst managed location. They can have 10 customers in line and one new employee taking orders. The mcalisters near Addison has had the same employees for years, this one can't keep the same ones for a month. Positive after I wait in line 15 minutes the food does come out looking good. read more

Opened my food and found a bug crawling around in the container. Won't be eating here again. read more

McAlister's Deli - Opened my food to find a bug in the container... - Sandwiches Near Me - Carrollton, Texas

Upon arrival after a workout with my husband, we stopped here for a bite to eat. The manager literally opened the door for us, his name was Joel. I loved how bright this new space is. Very welcoming and clean. All the managers kept checking on us and making sure we had everything we needed. Lola, Bradley, and Joel thank yall so much. Food was a 10/10 as always. I got the grilled chicken club with potato salad and hubby got the Angus beef club with chicken tortilla soup. He got the seasonal pumpkin pecan cookie and I got a brookie. Tried the witches brew, which was pretty sweet for me so I added unsweetened tea to it, the BEST! We will be returning for sure. Love it here! read more

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Ordered a 6" cuban yesterday, but it falls a little (a lot) shorter. And they charge you for their regular price. Horrible ways to cut corners. read more

McAlister's Deli - When pictures speak a thousand words - is that the new 6-inch sub at McAlister? - Sandwiches Near Me - Carrollton, Texas

I just had lunch at the new McAllisters on Hebron and I was so disappointed. Firstly, the line to order was very long. I got the 2 fer.The sandwich was ok but I tasted the potato soup and didn't touch it again. It was like they put the milk in with no thickener. It was that thin, then the potatoes were not edible. Nothing like I always got at the old Plano location. The people picked up trash from the tables and didn't bother to wipe them down. They left straw wrappers and napkins on the table so it was difficult to find a clean table. read more

Best lunch, dinner spot for an evening of relaxation and the best meal you can enjoy. Salads, soups, baked potatoes you name it this place is the most coziest and most delicious place to eat. To go orders are easy, and on the spot orders to. This place makes you comfortable. read more

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Well McAlisters moved locations and I thought I'll give em a try. I ordered a French dip and a baked potato. The sandwich was good not out of this world good but decent. Potato was terrible. I would have gave them another try but I ordered to go and silly me thinking they would pack all the food I ordered. I get home from grabbing Daughter from Gymnastics as we are ALL hungry and guess what NO potato. So I had to call get in my car drive ALL the way back just to get this below average potato. Manager was kind offered a drink and a cookie but sorry not interested in any cheap sugar treat. I missed dinner with my Family because of this mistake and well No a soda nor cookie gesture was adequate enough. read more

It's a nice eatery that serves soup, salad & sandwich type. The cleanliness of both dining area & restrooms are superbly maintained. I guess the overall customer service & food quality is good. However, for me, I feel the portions are smaller & being it's a sandwich shop, it's pricey & should cater to the needs of its customers. Thank you everyone at McAlister's staff! read more

The Reuben was great. The corned beef was about an inch deep. The sauerkraut was good and fresh, like the chilled section sauerkraut at the grocery store. The thousand island dressing was fresh and plentiful. The potato salad was also good. The sandwich was the star as it should have been. The gentleman at the counter who took the order and brought the food was courteous. He even came by and asked if I needed anything else. The store was clean and had a nice bright atmosphere. I will return. This was a refreshing experience in a world where other places are compromising food quality, service and cleanliness for maximum profits. read more

Tried the brand new location. Its nice but I don't see much difference of the interior. I ordered chili just to go onna check out the new spot. Chili was fine however I asked for some chopped red onion for sprinkling on top. I received a bowl full of uncut onions. What am I supposed to do with these? If I was eating on the run...this would be ridiculous. I chopped them when I got home but if I wanted to prepare my own food I wouldn't have paid you. This is just pure laziness and unthoughtful of your customers. I don't trust this kitchen. I'm an app holder and frequent diner. However if this is the work product I don't want anything else from here read more

McAlister's Deli - Un chopped red onions. - Sandwiches Near Me - Carrollton, Texas

Every worker was very friendly, especially the lady who seemed to be the manager. She was very attentive to the customer's needs. She talked with me and my friend at our table for a bit. The food was good, arrived in a timely manner, and the restaurant was clean, neat and bright and cheery. The bathroom was clean too. Nice that this location has a drive-thru too! read more

Absolute nightmare. Walked in for a DoorDash order with 2 items at 6:00, and didn't leave until 6:45. Clearly, there was an issue with their takeout orders, as they kept piling up the point that there were 10 people waiting around the counter for their food, multiple having already left in frustration. I completely understand if they were understaffed or if there was an issue in the kitchen, but that wasn't the worst part. The man at the counter said absolutely *nothing* to the customers waiting besides "Yeah it's gonna be a minute." No explanation of what was going on. Never even a simple "What was the name on that order again?" Nor did any of the other workers address us, when they had to have seen us sitting in the same spot for close to an hour. Again, having worked customer service myself, I understand the stress of when things go wrong outside of your control. But to *completely* ignore your customers is unacceptable. To not explain the situation, apologize for the delay, or even check in again on your customers is not okay. ****Particularly as a DoorDash driver, this experience costed me an hour of valuable time and income on a busy Friday night, and potentially damage to my own rating when McAlister's abysmal, nonexistent communication means I can't explain to *my* customer why their food from a mile away took an hour to be delivered. This experience could have been drastically better by a simple "I'm so sorry for the wait, we only have two people back there" or "Our oven's having trouble," I don't know, SOMETHING! For a microwaved sandwich and a tiny salad, it's pretty hard to justify that kind of wait, and it's exceptionally insulting without any updates or explanations. Please, for the love of god, teach your employees to communicate. The bare minimum is better than nothing. I will not be taking any more orders from this McAlister's. read more

Amazing staff and service, the new location is incredible. Management has done a great job here.

Husband really enjoys after dialysis. Ruben!!! Best tea too. Service is very quick. Food is fresh.

Had the barbecue pork spud and my wife had the tortilla soup. Both were terrible, will not return.

The customer service by general manager, Leo Bucaliu, was beyond terrible. My wife and I placed an online order to expedite the process and after over half an hour of waiting past our estimated completion time, Leo claimed that the order was never submitted to the kitchen. And this was after a different employee told me that the order "will be ready soon." The order was supposed to be ready for pick-up at 11:38am and I did not get it until 12:10pm. Leo offered no apology or compensation - this is entirely unacceptable from a large retail restaurant. read more

McAlister's Deli - Order receipt - Sandwiches Near Me - Carrollton, Texas

Do not order from here unless you go in. My spud max was hard, burnt and they didn't give me all of my items. Manager apologized and said there's nothing she could do unless I filed a claim with uber eats. read more

First time trying out this location and I am so grateful for it! Amazing, outstanding, genuine service! I was one of those customers that employees often give the cold shoulder to - those last minute ordering customers - and yet I was so blessed to be treated as if I was the first customer of a fresh day!! This speaks volumes! Shout-out to the manager and the rest of the staff that make the magic happen, I felt so welcome and seen - thank you!! read more

UPDATE: Thank you, Makayla, for responding to my pickle issue. We appreciate your gesture to make things right, and we'll be back again soon! We've been coming to McAlister's Deli for many years and really like their sandwiches (especially the muffaletta, which has been dropped). I've been leery of dining out for the past several months, though, due to covid. Lately, we've ventured out for more takeout. Their sandwiches have always been pricey, but they are worth it because of the quality and quantity of the meat. They really pile it on and it is delicious. Usually, there's enough for us to split one order or save half for later. The staff is always friendly and seem to be taking the necessary precautions for covid. I can't testify to the cleanliness of the tables, since we haven't been dining in. Hopefully, they are more on the ball than they were before the pandemic, when table cleanup didn't seem to be a high priority. This week, we both ordered the New Yorker sandwiches. The layers of corned beef and pastrami tasted great and the swiss cheese, mustard and marbled rye made it delightful. The mac & cheese sides had the usual creamy texture that we're used to. I should have learned, though, that it is best to verify that the order is correct before driving home. The last 2 visits have resulted in the disappointment of missing out on the dill pickle spears. The first time, I didn't think much of it, but when it happened again on Monday, I decided to call the number on my receipt and ask about it. The girl that answered the phone told me that they don't give out pickles anymore, unless you ask for them. How was I supposed to know that I needed to ask for a pickle??? She said she wanted me to talk to the manager, because he might want to do something for me. I suppose he might ask me if I want the 4 dill pickle spears that I had missed out on?? Well, no, that didn't happen. He explained that it was a corporate decision to hold the pickles unless the customer asks for them. I guess that sort of cleared it up. Reminded me of years ago when American Airlines saved tens of thousands of dollars by eliminating olives from salads they served. Anyway, the manager also explained that the online orders contain a checkbox for requesting a pickle. Well, we ordered old school, at the counter. He said he was trying to train his employees to ask if customers wanted pickles, but I guess we just need to remember to request them. Not a big deal, McAlister's but I see from other reviews that this policy seems to rub other people the wrong way. Sometime in the near future, will I have to request 2 slices of bread with my sandwich? read more

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You can't go wrong with a quick bite at McAllisters Deli. Everything on the menu is drool worthy (if you like salads, subs, and spuds) and the kids meals are actually adorable. 99 cents if you dine in. For my pick 2 I had the southwest salad and the spicy southwest chicken sandwich. After eating the salad I had to get a to go box for the sandwich. If you don't like very sweet tea I suggest getting it half sweet/half unsweet read more

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My family and I came by after our walk at the Arbor Hills Nature Preserve. We were thirsty so we got sweet teas! The cashier was very friendly and the manager came by our table to ask us how we were doing and he got us a refill which we drank really fast because we were hot! Thank you to the staff! Great job! read more

The Soup of the Day was a seafood soup. It was delicious. Had crab, shrimp, and was fresh. Loved it. I love the new location. Cozier than the old place. The staff friendly and made sure everything was good and asked several times if I needed anything else. I will be going back read more

Everyone was attentive and continually checking on customers. Worked as a team to keep it clean and running smoothly! perfect order

McAlister's Deli is outstanding! Great customer service, a fabulous menu, and amazing tea choices. Free Tea Day made my family so happy! We love our community McAlister's! read more

McAlister's Deli - Free Tea at McAlisters - Sandwiches Near Me - Carrollton, Texas

My friend and I went to this location to have dinner, and I'm sorry that we came 45 mins before the restaurant closed. But OMG. The staff was so... rude if I might call. No one greeted us. 2 staff members behind the counter didn't say hi or even turn around to serve us. Finally one of the staff member (the lady) told the other staff member (the guy) to take our orders. It's like they're bothered that we came close to the time they're closing. We can totally tell the tensions. The food was fine, but the attitude and the lack of customer service. read more

Slow - order to go took awhile Ordered Mccalister Club- chips no drink. Sandwich - has bad lettuce and tomatoes on it- it's falling apart because it was just thrown together- no pickle Won't be back! read more

Stopped by this place for my daughter's fundraiser. We ended up eating inside. There were only three tables being used. My son and I got soup and sandwich. He had baked potato soup and I had tomato basil. He had a plain ham and cheese sandwich, and I had the steak and pepper sandwich. My daughter had a big potato with cheese and bacon, and some chili. The meal really did them in, and I guess it was more than they could eat or they weren't really hungry. My daughter struggled to finish half the potato and only had a few spoonfuls of chili before she was ready to go. My son managed to make his way halfway through the sandwich and a couple of spoonfuls of the potato soup, which he did thoroughly enjoy. I finished everything. The bread for the steak and pepper sandwich was a little too crispy. Everything else was fine. The kids were able to come back to their food on another day for lunch read more

McAlister's Deli - Spud and chili - Sandwiches Near Me - Carrollton, Texas

McAlister's Deli always come through. Their food is always fresh and tasty. I have to admit that the pre-Covid era of dining out was much better than it is now, but my regular haunts still deliver. read more

It was my first time here and the customer service and food was GREAT. I ordered the Garden Fresh Turkey Sandwich with a side of tomato and cucumber salad, and sweet lemonade tea. It was all fresh and delicious. My only complaint is my cucumber and tomato salad was more of a tomato salad but it's all good: it was GOOD. I will definitely ORDER AGAIN- read more

McAlister's Deli - Sandwiches Near Me - Carrollton, Texas

We were hoping for a good sandwich on a busy, stressful day, what we got was okay, but disappointing. It was 2:00, so there weren't a lot of people there - customers or waitstaff. The front counter had one person on duty, and she was working very hard to order the food, dress the plates with condiments and deliver them to the tables. That's three folks' jobs. The food was just okay. My BLT-A was surprisingly tasteless, which I couldn't understand. The bread was burnt on the edges and the sandwich just kept falling apart. My tomato soup had a lot of flavor, but it almost had an uncooked brightness to it that I didn't like. My husband's lunch was okay; I think he enjoyed his roast beef and cheddar sandwich pretty well. It's a decent but uninspiring backup option. read more

Great customer service. My favorite McAlister's location. Always willing to go the extra mile for their customers. Assistant Manager Shervondala hands down is the best and always makes me feel welcome. read more

McAlister's Deli - Free sweet tea when you sign up for the rewards program on the app - Sandwiches Near Me - Carrollton, Texas

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Should of just donated the money to our fund raising night. Food ordered was horrible. Placed order online and went to pick up. Took 30 minutes to get after there. Tons of orders sitting on counter waiting to be bagged up to go. A lot of people waiting. Not enough help. Poor planning by manager.The Harvest Chicken was basically nothing but mayo, could barely find any chicken, a few tiny morsels of pecans and no grapes. Seriously, mayo soup. So gross. No chips available so got fruit. Tiny little container with 5-6 pieces. Only 1 positive, the tea. That was good. Will not go back. read more

All good as usual. And special shout out to Michael working the counter. He gets 6 stars!

When I'm craving a sandwich McAlister is where I head. We've tried lots of their sandwiches my favorite was the mufalada but sadly they discontinued that a while back. With covid we are careful where we go. They have lots of signs on the floor to remind you to stay 6' apart, employees were masked and gloved, so am pleased they are taking my safely(and their employees seriously) There were a few people eating inside and they were spaced far apart. They have outside tables but was a little chilly to eat outside today so got ours to go. Today I got the spicy chicken with a side (one side comes with it) of their delicious mac and cheese, my go to side here. I like spicy but not so much it overwhelms what I'm eating. I asked the girl about it and she said it isn't too strong but sometimes the jalapeño bread can be. Well it was perfect and so was the bread. The last 2 times we've been there no pickle was included in our takeout order. Today I asked if they've discontinued that with their sandwiches and was told new policy is not to include them unless you ask for a pickle. I asked if that was listed on their wall menu (I didn't see anything) was told no but it is listed on the online order form. So be sure to ask for one or none is included. read more

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Logan was great at helping me figure out what I really wanted to eat and I can be difficult when I'm not sure of what I exactly want. I got the Grilled chicken sandwich on gluten free bread and lots of sides. The restaurant was clean and the staff was friendly. This is definitely one of my favorite locations to come to. I was also informed of the rewards program that I'm going to sign up for because who doesn't love free.... well eventually. read more

McAlister's Deli - Cheers to this gluten free nom. - Sandwiches Near Me - Carrollton, Texas

This was my first visit to a McAlister's Deli. Many of my friends who live locally rave about it. I ordered one of their spuds, an oatmeal raisin cooking and an ice tea to go. The potato was okay...but they didn't give much sour cream for the huge size. The cookie was good, as was the ice tea. The most annoying part of my visit is that I was there late after lunch. There was no line, yet the employees behind the counter were unhelpful and abrupt. It appeared that I was intruding on their socializing and I felt very unwelcome. I will try another McAlister's next time I am in the DFW area, but this one left a bad taste in my mouth. They are in the hospitality industry but weren't very hospitable. I have to say that shortly after posting this review I had a message from someone in management at McAlister's and they were all about customer service. I was very impressed with the way this was handled. read more

Love this place. I like their salads, sandwiches and lemonade. Can't go wrong with this place.

I understand times are hard, but this is beyond acceptable for $9 lunch. read more

McAlister's Deli - Sandwiches Near Me - Carrollton, Texas

Just ordered online for the first time due to Covid-19. Order was missing pickle spears even when my wife specifically ordered them for all three orders. Left off my chips and gave me half a sandwich, too. Must have thought I ordered a pick two but I didn't. The order was correct on the receipt. Won't be going back until after virus threat is over. Employees weren't wearing gloves either. read more