I get a lot of to go orders for McAllister's and I don't usually have a problem. But today when I got my grilled chicken sandwich, the chicken made me gag. It tasted like bad chicken. I've never had this type of experience before, so I was very surprised. I always get the potato salad and it is always great, but the sandwich was not edible. I did send some feedback to the restaurant on their app. I suggest you get the app because you do get points and it adds up for discounts or free food or drink I was disappointed. My sandwich was ruined, but at least I have my potato salad. read more

McAlister's Deli - Grilled Chicken - Delis Near Me - Pelham, Alabama

The food I ordered was great and the pricing was good for how much food I received. I will definitely try this place again if I'm back in Alabama. read more

It's an okay place to eat, but it's never really ever going to be my go-to spot. The options all look good, but the taste is a bit bland.

Everything they are serving is OLD & just by looking at it, it's been sitting for a long time. I don't like this location. don't put hardly any meat on the sandwiches. & you wait a long time to get your food. Definitely whoever is working that location atm. read more

I often forget McAlister's is here, but my wife recently suggested it for lunch. I got the Reuben, and I have to say I think I liked it better than the other deli sandwich place nearby. There was a good amount of meat, but not too much. The bread was nice and soft--didn't stick to the roof of your mouth like when it's super soft. If it's not too windy out, there's a nice patio where you can eat. While it overlooks 31, it is set back so that you don't hear so much road noise. Nice staff was quick with order and very friendly. read more

McAlister's Deli - Delis Near Me - Pelham, Alabama

I always order the roast beef with au jus, peppers and onions. It's a tasty dip! Service is always prompt and friendly.

Don't get me wrong, I absolutely love McAlister's. I will continue to go for different food items. But I hope someone from the Pelham location sees this and tells the staff to do better. I had to pour the cheese from the nacho basket into a different bowl to try and mix it and it looks like days old nacho cheese they decided to keep heating up. It's goopy and is not like the normal, thin yellow cheese they've served all the times I've gone before this. Please do better. I've always enjoyed this restaurant and location. read more

McAlister's Deli - Nacho Basket - Delis Near Me - Pelham, Alabama

I am disappointed in what McAlister's is becoming. They have been removing my favorite items from the menu. I stopped by today to get chili in a bread bowl, only to be told it was no more. The deli has no bread to serve with their chili? No more muffaletta either. I ordered a bowl of chili for dine in, and it was luke warm, at best. It didn't meet my need for a nice hot chili and bread on a cool rainy day. read more

I always love this place. I love the patio area. Great food and I love their tea! My fav is the McAlister club. Never disappointed.

While in there, at least 5 people complained about the food being cold and they had to warm up for them. Including my self. Very nice workers but cold food when you just paid for it is ridiculous. read more

Pick 2: sandwich and soup. The flavor was good but the pricing has increased tremendously. I believe it was close to $17 for this meal. Yikes! Drink isn't shown. read more

McAlister's Deli - Pick 2: broccoli cheddar soup and Spicy Southwest Chicken Sandwich. Comes with a free pickle. - Delis Near Me - Pelham, Alabama

I wanted a sandwhich for dinner so I decided on McAlister's. I was greeted by the two that were at the front. My order was taken very quickly. I decided on the Choose Two after seeing that I could choose a shareable and sandwhich. I haven't had the Mcalister's Club in probably two years because I have been stuck on the Smoky Pepper but I wanted something that had a variety of topping. My sandwhich was good but the Ultimate Nachos have become a favorite. The guacamole was the cherry on top. I am not a guacamole girl but this guacamole was delicious!!! If you haven't tried the Ultimate Nachos, please give them a try. This is my go to spot when it comes to a location near home. Always good service and food. read more

McAlister's Deli - McAlister's Club (Choose Two) - Delis Near Me - Pelham, Alabama

Walked in at 7:30 on a Friday night. 1 person sitting at a table (no food just a number on a stick) and 2 parties standing waiting for their food to be brought out. The woman on the cash register got a phone call as I walked up to her, she never raised her head or acknowledged me. She hung up the call and turned to the kitchen- I didn't think much of it. 2 other people came out ti the "front" and neither one of them acknowledged me or the people that walked in after me... 5-10 minutes later and I'm still standing at the cash register, No one greeted me, tried to take an order, etc... 1st and last time trying this place. read more

Portly busboy was very friendly and energetic. Emma at register was friendly but seemed to not know the menu or the register. Food was great. read more

Average food. Not bad , not great. Service was very slow and tables were dirty . we are

This visit what much better. There was an older lady and gentleman that took order, delivered food and got drinks. Food was good. Cheese sauce for nacho basket looks watered down. It was cleaner and just had a better vibe to it than in past. read more

Attitude issues . No one seems to want to be at work . The online order said they have Coke Zero and Diet Coke . I hate Diet Coke. I get there and they said they don't have Coke Zero . Not that they are out , they don't have it . Yet still at this very moment you can order it online at this location . Had I known I would have brought one with me . Instead my only option is tap water . Thanks. I stopped eating here a while ago because they couldn't seem to understand what they sell. Every time I went the Freon had different ingredients. 1 Out of 5 . Would not recommend. read more

McAlister's Deli - Delis Near Me - Pelham, Alabama

This place is great if you eat there at the store but I have ordered online here 3 times and each time they forget something and it happened again tonight. Not much help was offered from Marcus and no apology was given. Will call in the morning to speak to a manager. read more

I absolutely recommend this deli. I had the Rubin and it was awesome. Also the best sweet I ever had. Would definitely go back. The service could not have been better. read more

Very rude. Came in at 8:20 they close at 9. This lady was sweeping our feet to clean up. Very rude workers. Cleaned up as we were ordering so they said they were out of everything. Cook not wearing a hairnet or gloves. The workers were using foul language in front of my children. Very bad experience. read more

As a customer the food and service is always amazing no matter how busy the place. I love and appreciate all the workers here. As a door dash driver I also love this place dearly! My waits are never too long and I'm always greeted with a smiling face. Thanks to everyone who works here! read more

We are here as a party of 5 days for an early lunch on a summer Wednesday. The place was nearly empty and thus we had 4 star service and 2 star (meh) food. The salad was just ok. The chili was inedible. Worse than canned "Hormel". Sandwiches seem to be a better choice. Prices were reasonable and service was quick. Ok, but I am in no hurry to rush back here. And next time, no chilli. read more

Me and my husband Josh decided we wanted to stay close to home at a nearby restaurant in pelham on one of the past Friday nights when we were struck with no place to go. We stumbled upon mcallisters. I thought to myself, what a wonderful place for a deli, like food and ambience. Wrong my husband decided to order the fruit cup and found mold on one of the grapes. The service, on the other hand, was less intriguing to say the least. From the time we arrived, we were pelted down with loud personal conversation behind the counter. As well as around 5 people working as cashiers. In addition to the illbehaving staff, some were very professional while taking mine and my husband's orders. Yet one boy lacked the competence to put up his long ungroomed hair and I can only imagine the food it has stumbled into. In addition was reluctant to take our order while being the only person up front. read more

Typically, our trips to McAlister's are uneventful...in a good way. Today, well, not so much. When we arrived at the Pelham location this afternoon we got in what we thought was a line. After noticing that the "line" wasn't moving, I asked someone behind the counter where they were taking orders. The two registers that were open were right next to each other by the call ahead station which looked like it had a mob of people waiting to get their food with no semblance of a defined line. It's not like the "line" went unnoticed, several workers saw several groups in it and didn't say anything. Communication isn't difficult, right? Sliding over to the new line, we waited, placed our order, and started to go sit down. Nodding to straws on the counter, my dad asked if there were straws we could grab since we already had our drinks...and the person behind the counter snapped at him stating that there are some "over there" another ten feet. Not a huge deal, but part of the experience. From there, the wait was on. With a sandwich shop/deli, you'd think that food would be flying out of the kitchen at a decent pace. You'd be wrong today. We waited, and waited. Several groups that were behind us in line (including more than 10 minutes) got their food before us. It took a few minutes under 30 minutes(!) for our order to finally arrive (at that time, my daughter had to leave to go to work). This experience isn't one that I've ever had at this location and I was very surprised. It looked as though they had plenty of front of house staff and not enough prepping food. Those working the drink stations and registers could've been helping expedite food, but that was the job of only one person. Oh, and someone asked if there were more napkins that could fill the dispenser where the straws (see above) could be picked up. They were told "yes" - but, in the 30 minutes following the interaction nobody filled it up. read more

Overall it was really just an ok experience. Came in for a late lunch, not very crowded. Place your order at the counter and then find a seat. Menu board behind the counter is segmented into different groups (Salads, sandwiches, baked potatoes, dessert, etc). I am a fan of the pick 2 option on their menu (similar to what they do at Panera if you are familiar with them). They have so many things that sound really good, so having the ability to get half of two items is a great concept. I went with the Horseradish Roast Beef and Cheddar sandwich and the Italian Salad. Found my seat and the wait began. For how crowded they were it Really felt like it took a long time for the food to come out, even if it prepared fresh. Once the food arrived the appearance was really good! The problem was it really lacked flavor. The salad and dressing really missed the mark when it comes to how it actually looks vs how it really tasted. The Sandwich wasn't bad, but there really wasn't any taste of horseradish in the sauce on the sandwich. Not the worst, and they are conveniently located beside Beer Hog which does not serve food, so I would probably return. I feel there are other restaurants that are similar in menu set up that do it better. read more

See all

Awful service. Awful food. Ordered a French dip sandwich, my bread was hard, the meat looked like it had been sitting for days. Service was awful, asked for a refill on my tea and she rudely poured it and spilt it all over the counter. Before I could even ask for a napkin she sarcastically said "have a nice day." read more

Sunday is a very busy day for them. However, waiting an hour for sandwiches is beyond ridiculous. The kitchen was literally moving in slow motion. They were there by the hour and they made it known. We ordered for 3 and had to sit outside as they were busy. After 57 minute wait I went to ask about the order. They may have lost it, the same people in line when I got there were still waiting for food (to go). The quality of food is fine. The presentation is spot on. At least the kitchen sends out picture perfectness as they should with the amount of time they take for such artistry. Once they found my order we ate and were nearly half way in when the manager approach and she had already made a credit of 30% to my card (I did not ask for that). It was appreciated. However, the 3 star dropped to 2 because we found not one but three hairs in different parts of the food. We were nearly done and that did it. We left. Will not be back nor order for delivery again. This experience was our third is a charm time for us and they won't see us again unfortunately. Nice people but just cannot waste my time and also find hairs in the food. read more

Food is above average for a chain deli. Prices are about the same as Panera or Jason's. Service at this location is always slow, but the dining area is pleasant and comfortable. Grilled Chicken Sandwich. Smoked Pepper Jack Turkey Sandwich read more

Don't go for lunch if you're in a hurry. It took 25 minutes for a half sandwich/half salad. No utensils or napkins for a to go order. read more

I haven't been to McAlister's in ages. I had a gift card and went for lunch. SO good! Tons of choices. Obviously the tea is a must. The best sweet tea ever! I had the chicken chipotle on a ciabatta bun - delicious. Not spicy and the bread was soft and delicious. My husband got the tuna salad on a croissant. Loved it We got some cookies for dessert - the best! Seriously the best pre made restaurant cookies around. Great lunch spot - definitely coming back. read more

McAlister's Deli - Best sweet tea around - Delis Near Me - Pelham, Alabama

I ordered from this place.. the person taking my order was not paying any attention then had the nerve to tell me to hold on .. I guess he didn't know what he was doing.. I get there to pick up my order while standing in line no one acknowledges me (black lady) but the white lady behind me gets acknowledged.. then I get an attitude because I want to check my order for accuracy.. food is good service SUCK!! My money is my power.. they will not get any more of it!!! read more

Great service and friendly people! My order is always on time and precise. Most of the time I order the jalapeño turkey crunch with broccoli and it's always fresh! read more

Always on point. Their food taste fresh, and their service is always great. No matter if you go for a salad, soup, or sandwich you know you are getting the best made item. I have been a fan for years and rarely disappointed in my selection. They make the best sweet/unsweet tea this side of the Mississippi. Their locations are usually very well lit and carry a lite hardy mood inside. I usually feel very well relaxed when I am eating in this establishment. The staff are always ready when you are to take your order and help with any menu selections you may encounter. The only minus I can come up is the prices of the food items. They use to be decently priced but now paying 9.00 or 10.00 for a sandwich plus tax seems a little extreme. read more

Best sandwich around. I do t like them asking for a tip though at cash register. Dominoes is doing this too and I don't tip unless you serve my table! read more

Food is ok. The tables are too nasty for the employees to be relaxed. If the staff would keep it clean, it would be a decent place to eat.

We had McAlisters cater our sales meeting and they did a great job. I think I bought food for the whole company I was with but their sandwich boxes were packed with huge sandwiches, chips, cookie, and gallon jugs of tea. Everything I expect so was quite pleased. Thanks for catering our lunch and learn. Will do it again. read more

So I am not a big fan of large chain deli's. And I think the sandwiches here actually only warrant a one star rating BUT the massive potatoes and the soup are AWESOME, which led me to the 3 star rating. I go here just to pick up the CHICKEN TORTILLA SOUP! It is better than most sit down wait service restaurants...creamy with just the right kick of fire! And at such a great price. And the massive chicken potato is also a menu favorite of mine if I am in the mood for a baked potato-nowhere near as good as Jason's Deli but due to it's closer location to my home, I would pick up here if wanting quick and convenient food. read more

Good place to stop by and grab some lunch, especially since it's close by to the bowling alley. I usually order smoked pepper jack turkey sandwich with a side of country potato soup - which is also my boyfriend's favorite. Can't go wrong with that combo! read more

Yuck, $10 for this. Got the chili that come out of a can. I thought for the price it should have been homemade. The turkey on the wrap tasted like it had been in the refrigerator for a week or 2 read more

This was poor service. They are slooooow. Don't come unless you plenty of time to kill.