I made a reservation a month in advance to celebrate my sister's birthday. The system only allowed me to book for 6 guests, even though our party was 11. I called ahead and was told the reservation could not be updated, and that I would need to inform the host the day of and expect an additional wait time. One of my friends arrived early to notify the host stand since the rest of us were traveling an hour to get there. She was told the wait would be about 30 minutes, which we thought was reasonable. However, we ended up waiting almost an hour and were then told they could not seat us together. The host informed me they would seat 5 at one table and 6 at another. Keep in mind, we had a 3:00 PM reservation for 6 and it was approaching 4:00 PM. Because it was my sister's birthday and she wanted to sit with her three friends, we adjusted ourselves and sat 7 at the table of 5. The remaining guests were called to the other side of the restaurant, even though there was an empty booth for 4 right beside us. A lady in our party spoke with the Black manager, who handled the situation beautifully. She personally cleaned off the booth and had their server move them over to sit near us. That level of leadership and customer care did not go unnoticed. Unfortunately, the hostess at the front seemed agitated, and one employee even stated out loud that it was almost time for her to go and she was ready, in a rude tone. No one in my party responded, and I chose not to either, but it was disappointing. Now let me shift the tone. Our server, Georgia (also known as Jordan), WAS AMAZING. Absolutely phenomenal. She turned the entire experience around. She created a custom drink for me, guided us through menu options we ended up loving, kept both tables clean, and never let our drinks go empty. She was attentive, kind, patient, and professional the entire time. She surprised my sister with ice cream and sang Happy Birthday, which meant so much. We were literally collecting tip money like we were at an auction because we wanted to bless her the way she blessed us. I am 41 years old, and she is hands down one of the best servers I have ever had. Despite the rocky start with the reservation and seating, Georgia made us forget every frustration. Because of her, we will absolutely be back--and we will be asking for her every single time. Thank you, Georgia aka Jordan. You made the night special. read more

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Placed a pick up order online yesterday and utilized my bday cheesecake reward with any purchase. The young lady who assisted me at the counter was sweet, but she did come out of the side room/closet located next to the register visibly eating (still chewing while assisting me). The banana cream cheesecake grabbed my attention again since it is one of the few selections that doesn't taste overly sweetened. Very happy with my choice. I opted to have the chicken katsu bowl as my purchased item. Chicken katsu is typically lightly breaded, however, this was heavily breaded and was not on par with what I had seen online for Cheesecake Factory. My order didn't really have any of the glaze and there were maybe all of 6 edamame beans. I will say the portion of mushrooms, rice and cucumbers were generous. The breading of the chicken itself was seasoned nicely, but the protein was hard to enjoy with the breading to chicken ratio. I do believe this dish has potential to be really great with some tweaks in the execution. read more

The Cheesecake Factory - Desserts Near Me - Birmingham, Alabama

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We actually love this local fantastic option however, bugs shouldn't be on the menu. I am sure this wouldn't happen often, however, it happened today. Please fix. read more

The Cheesecake Factory - Desserts Near Me - Birmingham, Alabama

Can't go wrong with this American staple. Cheesecake Factory probably has the biggest menu ever. There are so many different items on their menu. Today's entrees of choice were the Louisiana chicken pasta and the chicken piccata. The Louisiana pasta was a little under seasoned but the chicken piccata was good and didn't have an overpowering lemon flavor. Very subtle. Service was ok. It was Sunday and it was super busy so our waiter was all over but she did fine in checking in on us. We settled on the peach perfect cheesecake to go and it was so good. Not heavy at all and the peach flavor is carried all throughout the slice. Perfect for summer. read more

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I've been 2 Cheesecake Factory a total of 3 times. We were greeted quickly and sat almost immediately! I appreciate the fact that the kitchen is scratch. However the food is always just okay. Good enough to return for a nice quick lunch but never anywhere to go for a a celebration or to actively seek out. Our server was great even thought the restaurant was extremely busy. I'll return again! read more

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We came here around 2pm on a Saturday afternoon. There was a little bit of a wait but only about 20-25 mins for a party of 4. My interaction with the hostess station was welcoming and professional. Once we got seated in our booth , our server came right over to take our drink orders. I have zero complaints on the service. Any questions we had about the menu were answered cordially. The adult beverages are HIGH ( in my opinion). I ordered a tropical mimosa from the brunch menu and it was like $13 ('maybe). I didn't know until we got the check at the end. It was a cute little drink and tasty but STILL!! I also had a dirty martini with stuffed blue cheese olives. I preferred it over the cute drink. It was expensive too! Hahaah. Oh well. We ordered calamari to share. I didn't love it because it was bland tasting. I hated that it was served with tartar and cocktail as the dipping sauces. Terrible choices! My niece and nephew both ordered the chicken shawarma with fries. They really enjoyed it and had leftovers since the portion sizes were plentiful. I had one of my nephew's fries and it was sooooo salty though! For my meal, I had the Cajun salmon ( lunch portion) with spinach & mashed potatoes. The salmon had a nice flavor, not spicy, really. I was surprisingly pleased with this dish. The mashed potatoes could have been a little warmer. I also had leftovers. My mom had chicken tenders with mashed potatoes and what looked like a head of broccoli. Lol It was so much food for the birthday girl! She enjoyed her food and had leftovers for 2 meals. Of course no trip to TCF is complete without cheesecake or some kind of dessert. We had lemon meringue and tiramisu cheesecake. We also had 2 chocolate cake slices. My pick was the lemon meringue cheesecake & I loved it. I ate off of it a few time. My niece had the tiramisu cheesecake and love it too! Lastly , my mom and nephew both had the chocolate cake. Guess what? They enjoyed them as well! We got our desserts to go because we were already so full. We had a nice time together celebrating my mommy's bday! read more

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I was there for lunch today, been a long time since I have eaten here, I ordered Grilled Salmon with Sautéed Spinach and mashed potato. It was good but I wish that the Salmon has skin on, the skin gives more flavor because of a little fat in it. Otherwise, my meal is good. Server is very attentive and the ambiance is perfect. read more

The Cheesecake Factory - Bread with butter - Desserts Near Me - Birmingham, Alabama

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We came here after the movies with 1 hour to spare and everything was still as expected. Kylie's customer service was impeccable. We ordered the following: Tex mex rolls: 7/10 too flaky, wanted more filling BBQ Ranch chicken salad: 10/10 Banger everytime everywhere Kids Spaghetti Meatball: 10/10 youngest loved it Original Cheesecake: 10/10 can't go wrong read more

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Ordered from them tonight. There was very thick black HAIR in my food. The portion sizes of the green beans and cucumbers were less than half of what they are supposed to be. $11 for about 7 cucumber pieces?!?! read more

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We came here on a Saturday night after my daughter's recital. The wait was 45 minutes for our party of 8. Our waitress was very nice and accommodating. For the food.....Do not, I repeat DO NOT get the fish and chips. The fish has absolutely no seasoning at all. Putting salt and pepper doesn't help either. The first time we got it, it was bland but thought....maybe the cook is having a bad day. We ordered it again and it was still horrible. My daughter ordered a side of corn and she didn't like it at all. I tasted it and it had a very odd taste. The jambalaya pasta was missing something. I can't think of what it is but is was also lacking flavor. The Cheesecake Factory was one of my top 5 fave restaurants, but it's slowly move doing the pole. It's just not what it used to be. read more

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Went on a Friday night and the wait time was about 35 minutes which was okay! I could walk around the Summit as I waited. The food is always filling and the servers are great. I got a truffle honey chicken with asparagus and mash potatoes. I thought it would be sweeter but it was still good. The ambiance has good music and looks nice on the inside. read more

The Cheesecake Factory - Truffle-Honey Chicken and lemon drop - Desserts Near Me - Birmingham, Alabama

It's been a while since I went over to The Cheesecake Factory and decided to make a trip out. Pulled in and you could tell there was going to be a bit of a wait because people were waiting outside but, nevertheless wanted to try it out. So, wait staff was nice. Wait time was 25min but, I was able to dine in within 8 mins. I liked the decor on the walls and the cheesecake display had me melting . Such a variety in the display but also, the menu. So many flavors to choose from. And plenty of lunch and dinner options. I opted for appetizers to save room for a slice of cheesecake. I ordered the stuff mushrooms baked in this broth which was delicious . I enjoyed the spinach dip . My go to appetizer whenever I dine out . They had crab dip ..may have to try that next. Also had a side salad. Which was ok. The waitress was so nice. Very knowledgeable about the food . Service was quick . I left with a Raspberry cake cheesecake cake . Had the combo of the cake on top with raspberries filling with cheesecake at the bottom. Reminds you of the Chantilly cake .Ten out of ten . read more

I stopped by recently on a whim for National Dessert Day. My friend and I ordered food and dessert. The service was great. Our waiter was very attentive and helped me decide on my entree. I picked the steak medallions from the skinnylicious menu. The dish was very flavorful and the perfect serving. My friend ordered the smashburger and Buffalo blasts as an appetizer. He said both were amazing. The cheesecake slices were half off this day as a reward members and were my friend's, who got them to go, but I know they were delicious as they always are. The ambiance is always a vibe here, which will keep me coming back. I will return again for this dish! read more

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This used to be one of my favorite restaurants to go to however the service and food have gone a bit downhill. We started off with the truffle fries which were pretty good. It looked like a new menu item. When I was a server I always made sure that my customers drinks never got low. My son had sweet tea but it took a while to get a refill. He ended up getting the Mac and cheese burger and I got the 4 cheese lunch pasta. Their lunch portions are served until 5pm. When I visited the bathroom I got the last few pieces of toilet paper. It was obvious that no one was checking on the bathroom situation. We were able to get a table without a wait because it was a Friday afternoon. The pasta sauce was watery which was dissatisfying. My son did enjoy his burger. We ordered an Oreo dream cheesecake slice to go. The music was so loud I could barely hear my son. Please lower the music so people can have a nice peaceful meal. I'm not sure if I will be back or not. Oh and a sweet tea is $4.95 which is insanity!! Greg C was our server. read more

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Waited for nearly an hour for my pickup order. When the girl handed me my bag of food, sauce from pasta got on the front of my shirt. Got home and opened my food to find that all of the sauce from my pasta leaked down into the bottom of the bag, totally saturating the box that my husband's flatbread was in. There was basically no sauce left on my pasta at all. And the food was barely warm. Don't offer curbside/pickup if you can't accommodate it. Will never return. read more

The Cheesecake Factory - Desserts Near Me - Birmingham, Alabama

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Great service me and my family were riding through Birmingham and decided to stop for food and enjoyed and had great service and food.

The Cheesecake Factory is definitely a nice place with a good atmosphere, but my experience was kind of mixed. The wait time for food was pretty long, which wasn't ideal, and when my meal finally came out, there was a hair in it -- definitely killed the vibe for the night, haha. To their credit, the place itself is still really nice, and the menu has tons of options. this visit just wasn't the best. Overall, it's a solid restaurant, but my night was definitely thrown off a bit. read more

Got a pick up order from here and me and my wife enjoyed the food but found a large piece of plastic in the pasta. I wasn't able to leave a review or request a discount since i had already left and rated the service 5 stars... read more

The Cheesecake Factory - Spaghetti and Meatballs - Desserts Near Me - Birmingham, Alabama

The restaurant is pretty nice, the service was overall wry good, but I'm not sure what that was that was in my chicken pasta. I puked after I bit down and saw it. read more

The Cheesecake Factory - The manager did the right thing by comping my meal and offering me a cheesecake. - Desserts Near Me - Birmingham, Alabama

It's all about the food here; no one offers more variety, including a separate " Skinny-tastic" menu with quite a few good choices from 200 to 600 calories ! All four of our party likes their food: my daughters Mexican salad off the skinny menu was about two full servings and lovely with some big chunks of moist looking white chicken. She gave it a 4.5. Mine was also skinny at 550 calories but very tasty: Lemon Garlic shrimp with Angel Hair pasta & Al dente asparagus. The shrimp were a decent size but needed six instead of 5 to balance out the pasta. The taste was excellent though, 4.5+ of 5. Birthday person liked his Chicken Romano, a four of five and hubby was a bit disappointed that his Cajun pasta had very little spice. Otherwise, he did enjoy the mix of veggies, pasta and meat. They " no longer" give complimentary cheesecake for your birthday. That's why we came! So we ordered our bday person a piece of lemon merengue. It was lovely and delish. Service was very slow on getting our food but we got seated right away, slightly before our reservation time. One of our knives was really dirty so that is really inexcusable. Nevertheless, I would return to try the Avacado Beet Salad and maybe the Lemon Garlic shrimp again. Their manager needs to work on the speed of the kitchen and cleanse the dishware properly. The atmosphere is plush and impressive gigantic Egyptian style. Worth a try! read more

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10/10 There's also something so nostalgic about it. I've gotten the four cheese pasta since I was in 8th grade, and if it ain't broke, don't break it. The atmosphere hasn't changed. The bread hasn't changed. They played John Mayer and Nickelback over the sound system and it just really took me all the way back. Anybody else feel this way? *Eggroll sampler platter $15.95 *Four cheese pasta add chicken $27 *Cajun Jambalaya pasta $24.95 *Toasted marshmallow s'mores galore cheesecake $10.50 *Key lime cheesecake $9.95 - delicious but just tasted like a key lime pie. I didn't get the fluffiness of cheesecake. I will say I loved these two cheesecakes to eat together. One sweet and one tart was the perfect end to our night. We loved everything as usual and will definitely be back! read more

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The Birminham, Alabama Cheesecake Factory location is the worst location I've ever been to and I've eaten at quite a few locations from Ohio to Florida and Arizona. The food is not cooked to the same quality as in the other locations. The size of the Cheesecake has also gotten smaller on the cut and higher in price! We recently visited Birmingham and gave it another try. The food was good but the size of the Cheesecake left me stunned. It was cut sooo narrow it fell over, breaking off into two pieces. I've inquired multiple times and no one admits it's gotten smaller on the cut. read more

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We went 01-11-2025. Today this service was amazing and the food was out of this world. Always love the asparagus on the chicken Madeira. Today so made up for the last time we were there and the whole drink in lap situation. I didn't post all the food we had today but let me say wasn't nothing left lol. read more

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Parking is always a bit of a headache at The Summit, but we had a reservation and were seated within about five minutes, which was nice. The food was pretty good--as expected from Cheesecake Factory--but the service left a lot to be desired. It felt like a hassle trying to get our waiter's attention for simple things like water refills or more bread. He just wasn't very attentive, which took away from the overall experience. This wasn't my first visit and definitely not my best, but I still love Cheesecake Factory and will be back. read more

The Cheesecake Factory - Warm Crab Dip - Desserts Near Me - Birmingham, Alabama

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Yelp! We are a party of 12 on a 45 minute wait that lasted 2 and a half hours! So y'all already know, EVERYBODY HUNGRY! It's 10:00 pm on a Friday night in Birmingham, it's no where else to go. Our server is Amazing. Sorry I forgot your name. It's late and I'm hungry. He gets waters, drinks and Appetizers. Drinks come out. Bet! Where's the brown bread? We wait. Apps come on out, my food comes out with the Buffalo Blast. I got one of my beloved Shepherd's pie! Wait, something smells burnt. I tasted, THIS STUFF BURNT. Bae taste, he like yeah. Burnt. Bae still waiting on a Burger and fries. Other folks waiting on Apps. The kitchen has to be in disarray. I send it back. Sure enough, my waiter is very honest and said, they all tasted it and it was burnt real burnt. We got you another one coming. But, I'm hungry!!!!! I ate some buffalo blast and my sister and Bae fries, that was dinner. Shepherds pie came out boxed to go with know charge. Wow! Cheesecake this a first for you. And, no brown bread! SMH read more

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The ambiance was pleasant. We were seated as soon we walked in which was definitely a plus. The service was incredible, he was consistent, ensure that we received refills immediately, offered suggestions and appeared to enjoy his job. The food was so darn delicious. They were correct about the best French toast. read more

The Cheesecake Factory - Bruléed French Toast - Desserts Near Me - Birmingham, Alabama

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Excellent experience food was great and service was great, we had a great waiter will come back again

They provided outstanding service, pulling out all the stops. The staff provided Excellent service, and I will return to this location. The food was prepared to perfection. That steak was delicious with the shrimp. Oh, and the coconut Mojito--I think I deserve one a week. The bathroom was spotless. The seating area gave us plenty of space to move and eat peacefully. We did not feel rushed or overcrowded. read more

The Cheesecake Factory - Coconut Mojito - Desserts Near Me - Birmingham, Alabama

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Great experience and no wait time last night. 2/23 we had a larger party & everything went well. read more

The Cheesecake Factory - Birthday Cheescake - Desserts Near Me - Birmingham, Alabama

We scheduled a reservation 3-4 days in advance and upon arrival and checking in we still had to wait 30 minutes to be seated. This is to be expected but the staff handled it in a nice manner. Our waitress was amazing and recommended some good options from the menu and the food did not disappoint. It took about 10-15 minutes to receive our food considering that the restaurant was packed. Also, the table gets complementary bread and water. The scenery is so nice. The restaurant has bar, inside, and outside table seating. Our waitress recommended the "Georgia Peach" margarita and it was a 10/10!! This was my first time coming to the restaurant and I will definitely be back! read more

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I placed a to-go order for the Shrimp Carbonara and was under whelmed. I received a large tray of noodles with only four shrimp and under cooked bacon that looked like pieces of deli ham. The dessert was delicious but I understand that's what they're known for. read more

The food was fantastic. Portion size was a little disappointing. Four little tacos actually adds up to being two regular. The waiter and the staff were fantastic. The lighting was nice. I ordered a Moscow mule it did not come in a copper cup very disappointed. read more

Back again... this time for a work team lunch. We got here right at 11 when they opened, so we were able to get seated quickly. Our server was so great, I really hate that I've forgotten her name. She kept the drinks filled, kept us updated about our food status and a couple menu items that weren't available. She even gave great recommendations on food choices, when asked. Overall no complaints on the food. We all enjoyed what we selected and were impressed by quickly everything arrived. Hot and delicious and accurate! So I went on a limb and chose the celebration cheesecake to take home. I noticed it was a fav by other Yelpers and the server highly recommended it. Whoa... it didn't disappoint. The cake is so light and the different flavors of mousse... oh my! So so so so goodt! (Yes goodt!) This whole visit was a wonderful treat! read more

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Let me just say that this is the most accommodating restaurant! The service is absolutely fantastic. Any time it has not been up to par, it has been made right by management. The management at this location is on top of it! The food we got was absolutely delicious. You can never go wrong with Thai lettuce wraps, and they even made them without red onions specifically for me. My husband's skinny me in pasta was incredible. The celebration cheesecake is highly recommended as well. I love the ambiance of this restaurant. It looks out beautifully over Birmingham, and this time of year it is so verdant. read more

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If you don't mind the crowds and waiting, this is a great place to go for holidays and special family occasions. We went for Father's Day and for my daughter-in-law's birthday with the whole family. My granddaughters were able to order from the kid's menu. You can never go wrong with that for children. I had a salad from the skinny menu. It was the same as the salad from the regular menu except that they cut down on the dressing. That made it something like 1000 calories less! Of course I destroyed my diet by sharing dessert. We ordered the Oreo Cookie Cheesecake. My granddaughter was awed by the inside decour. She paid attention to every little detail. The ambiance was one of grandeur. While waiting for our meal, which arrived late on Father's Day, the children had to be taken outside to run a little. It was too long of a wait for them. All in all, this is a great restaurant chain and will definitely return. read more

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My Husband and I recently dined in at the Cheesecake Factory on HWY 280. I haven't been in very long time. Usually when I visit the Cheesecake Factory, I like the one in Atlanta, I've never been a fan of the one in Alabama. To begin with, we originally had plans for another restaurant but the kitchen had closed upon our arrival so I had the Cheesecake Factory as a back up just in case. I had heard about a menu revamp and just wanted to try them back out for curiosity. We got to the restaurant around 9:45pm, with closing hours of 11pm. We were immediately sitted. I gave environment four stars only because it was really cold inside the restaurant. Our waitress was Lizzie! Not only was she a beautiful soul/spirit inside out......she took amazing care of us!!! After asking to be seated outside on patio, she quickly came back to us to let us know that we could, we were advised to grab our menus and she would bring everything else (bread/our drinks, silverware). She brought us out refreshed beverages (not the original ones we had) and bread. We ordered an appetizer, which was the lettuce wrap chicken. It was really, really good. I would give them a 10/10. Lizzie was extremely attentive to us and was knowledgeable about the menu. Where my Husband and I were sat, it was quiet, cozy, and just a beautiful ambiance and night. Our food was served quickly with everything correct and came exactly like we ordered....no mishaps or mistakes. My Husband got the filet mignon medium well....this was his first time ordering his steak that way. He usually orders well done. I ordered the shrimp scampi with spaghetti noodles. My husband's steak was PERFECT. It was season sooooo good and he did not need the A1 sauce. They butterflied his steak (an option Lizzie offered us, never knew we could do that) and it made his portion look plentiful. My food honest to God melted in my mouth. It was sooo flavorful and delicious. The shrimp were huge and it was plenty. I was very impressed, over in awe of our visit to the Cheesecake Factory. My visit was above my expectations. They literally blew my mind from start to finish. Lizzie is definitely that girl!!!! Her service was unmatched!!!! Top tier everything. Because of this experience, I think the Cheesecake Factory has been placed in my Husband's and I top five Birmingham restaurants for date night rotation. I'm sure the servers all have great service, but again Lizzie made us want to comeback and that's even before we got our food. Please keep her serving your big time guest for sure because her aura was 1000/10. We will definitely be back. Saturday night was perfect and beautiful. Thank you Cheesecake Factory and definitely to Lizzie, you made our night amazing Food: 5/5 | Service: 5/5 | Atmosphere: 4/5 read more

This is my second time going to this location and it didn't disappoint.The food I had was really good.The food and drinks I ordered didn't take long for me to get long at all either.The waitress I had did great and made sure I had everything I needed.The place was clean and was a great lay out.I definitely recommend doing a reservation to beat the wait time and will see me very soon again. read more

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We went to dinner as per my husbands aunts request. We got there a little before 5 and it was a 45 minute wait. Not bad and it was a true 45 minutes. Once we got inside though we checked in and waited again. The inside is so packed that I just felt in the way. We were seated outside which was nice. Our waiter Mason was super great! Very attentive and made sure my toddlers food got out asap. We did wait well over an hour for our food which was frustrating. It did all come out together which was good. I had the bbq chicken salad and it was really good. Well dressed and everything was super fresh. Overall it was fine. I don't ever choose to go here just because of the location and it is always an excessive wait time. But food was decent and they can seat very large parties. read more

The Cheesecake Factory - BBQ ranch chicken salad - Desserts Near Me - Birmingham, Alabama

My experience at this Cheesecake Factory location was just okay. I ordered my favorite appetizer, the chicken taquitos, and they were a bit disappointing. The filling seemed as if it had been blended and was missing the actual chicken. I ordered the lemon herb salmon with mashed potatoes and spinach. The entree was pretty good but the food took quite a long time to arrive. I ordered a pineapple cherry limeade when I took my seat, but it never arrived and was not on my receipt. I would not recommend this Cheesecake Factory location to others. read more

The Cheesecake Factory - Chicken Taquitos - Desserts Near Me - Birmingham, Alabama

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I usually visit The Cheesecake Factory once or twice a year and in my last visit, I was impressed more with the service than the food. I ordered the herb crusted filet of salmon and I was not a fan of it at all. The salmon itself, despite the abundance of herbs on it, had no flavor. The texture and flavor of the salmon completely threw me off and my waitress noticed it right away. As someone who usually dislikes their food in silence, when asked if I was enjoying my meal, I said yes. She asked me if I was serious and told me that if I didn't like my meal, she had no issue changing it out for me so I could be satisfied. She did exactly that and brought out the cajun salmon instead, which I thoroughly enjoyed. With a menu as filled as the one at The Cheesecake Factory, I understand that it can be hard to perfect every single meal. I appreciated my waitress' willingness to make sure I was satisfied. I'll be back for another visit sometime this year I'm sure! read more