I made the mistake of ordering through their "parts" company getrvparts.com. (through eBay) they swindled me out of $127.00 they pulled the old bay scam on me, I ordered 3 items they only sent one! opened a case with eBay and eBay sided with them because "they had a tracking number that said it was delivered" yea, they delivered 1 out of 3 items. check their BBB reviews you'll see what I mean. I think I'll pay them a visit next time I'm I chino. read more

Horrible customer service is an understatement. First, I had an appointment and they didn't get to my coach for two weeks after I dropped it off. Then they dropped the ball on working with their third party contractor to fix my toilet. I had to pick it up for my trip, which they had a month to have it finished, and the guy had to come to my house to finish. Over charged for that, and also for a slide out switch to be fixed. Charged me $450 just for that by itself. The guy Mike made it sound like from the factory, he didn't know why but that they failed to weld like a big bar in place or something to that effect. Come to find out after looking up in there, they probably installed a $5.00 bracket with two screws. $450! What a rip off. I won't be back, and I won't recommend. read more

Yes. After a time I got the carb gasket that didn't come with the carb I ordered & received from McBrides refunded for under $10 when it took 5 days to make it to the Post Office after being ordered priority with a $10 surcharge. However, I had already moved on and had to have it sent to me priority mail for about $10. They dropped the ball. The most important activity in Internet sales is trustworthiness. It wasn't the fault of the USPS. Too bad they still refute that. McBrides via GetRVParts.com has some work to do on their internal processes. Denying culpability destroys trustworthiness. read more

I store my RV at mcbride's rv storage. So when I find damages on my rv, mcbride's rv repair comes first in my mind. I didn't expect they will impress me at first because I found mcbride's storage has some bad reviews. But I was in a hurry to find someone else. Repair tech said he would take my RV from storage to repair shop directly so I don't need to be there. So I gave them a try. Michael was the guy who answered my questions over phone and email. He was very patient and considerate. He knew what I need and cleared out all my concerns. And the charge is reasonable. They fixed my range hood before the due date. l know I will come back when I have more troubles. Thank you Michael. read more

Picked the rig up from a dealer warranty service. They took care of a warranty claim even though they don't typically handle warranty for Tiffin. I was too excited to take it where I purchased it because I felt as though they weren't interest in handling my need. Thankfully after reading the Tiffin forums I was able to get a recommendation on McBrides. They took the time to explain everything and where able to fix the problem much easier than I had anticipated. Even has them to some non warranty work while they had the RV. read more

Had an accident in our new 5th wheel, someone backed in to us, and they were awesome to deal with! They took us right in and were so helpful and compassionate. They did an AMAZING job too. Never would know that it was damaged!! And we loved their work so much that we asked them to do a few upgrades for us too. Would go back to them any time for work. Our contact for them was Tim who was very friendly and made us feel like family. Service manger Jared was equally as nice to work with. read more

Been a customer of McBrides for many years. They offer everything needed to keep our trailer going! They make it all so easy! Mark and Carole read more

We love McBrides RV! They fixed a gash on the side of our coach & gave us access to 50 amps for 2 nights! Vic was great! It is such a clean & organized place where they all work hard & together to provide great service! Our coach looks beautiful again!! And they washed it for us! We will be back! Bill & Susan read more

McBride's RV Service & Paint - Body Shops Near Me - Chino, California

I called to make an appointment for service for my motorhome and was told they were very busy but the first available appointment would be in 3 and one half weeks, so I booked. I dropped my motorhome off on the day of the appointment, then checked 8 days later. I was told again they were very busy and had not started working on my MH. Maybe they could get to it next week. It would have taken over three weeks to get regular service done. I thought that was why I was required to make the appointment for a month out. Needless to say, very poor communication and planning. I had the service don by another shop. read more

Engine oil leak not fixed and McBride's and they will not honor their "All workmanship provided McBride's RV comes with a 6 month warranty" Charged and paid $1,358.09 and now want refund. McBride's was willing to retry repair for an additional $1,754 ($1,358.09 + $1,754 = $3,112.09). Had work done by another repair shop and they fixed the oil leak for $1,557. San Bernardino Country - Fontana, $1,357 Small Claims Lawsuit 11/28/2018, #SMC FS 1808 268. Judge will decide on 2/4/2019 if I was cheated. Don Macdonald (208) 661-1919 read more

Save your gas and don't go here and go somewhere else. One star is being nice they deserve negative stars. First, terrible customer service in the office they would tell me one thing and it would be totally different than what they said. Next thing, they do terrible work, had to take my RV back 4-5 times for the same problem and the problem never got fixed the right way. They do cheap work instead of doing the job the right and correct way. My RV is still having the same problem and when I called them to make an appointment for them to fix it they told me that they don't want to work on my RV and to not come back to there shop again. They don't take accountability for there work, if they did they would of fixed my RV. Should have never gone there in the first place best thing that happened is I went to a different RV shop that did amazing work and fixed the problem. read more

People are very nice and friendly, from owner, to service writer, to mechanics. But, when things go bad, and they assure you, "If it's something we did, we'll make it right." don't believe it. I took my RV to McBrides to have the inverter/charger replaced. They installed it backwards, so control buttons and indicator lights were hidden in the back of the storage compartment. Moreover, their work caused the chassis batteries (engine starters) to drain below 12v so engine would not start - in less than 10 days. When I returned the vehicle to McBrides to have these two issues resolved, they did their work, but then called to ask me if I ever had trouble starting the engine when the batteries were fully charged. I said, "Never. It has always started & run perfectly, as long as the batteries were properly charged." Unable to get engine to start, McBrides solicited technical assistance from Johnson Caterpillar in Riverside, CA. I was first told, by McBrides service techs, that the ECM (Electronic Control Module was bad, and later told that the HEUI fuel-pump was bad. McBride's techs finally advised me to take the RV to someone who could fix whatever the problem was that prevented the engine from starting. The story ends with me having the RV towed to Trans-West Ford Truck Center in Fontana where the fuel pump (cost ~ $1500) was fine, but the ECM (cost ~ $2500) was the problem, along with some faulty ground wires that needed repair. Research indicates that the primary causes for ECM failures is either water/rust infiltration, or improper voltage spikes. Trans-West reported no evidence of water/rust infiltration. My conclusion is that a service tech at McBrides inadvertently cause a voltage spike or grounding issue, causing damage to the ECM. When confronted with the circumstance that the ECM was working fine when I took the RV to McBrides, and it suddenly failed while they were working on the electrical system, they simply said, "You have no proof that we did anything wrong." But the chronology of the events suggests otherwise. However, they accepted no responsibility for the ECM failure and told me it was an unfortunate coincidence that it happened while in their possession. I wrote a letter to the owner, believing that he would want to know of the circumstances and that the technicians would not likely share all of the details. I never heard back from the owner. The fiasco has cost me nearly $5000 by the time I payed McBrides for their faulty diagnosis and replaced the ECM at Trans-West Ford. Bottom line - THEY DON'T OWN UP TO THEIR MISTAKES, IMO. I did eventually (weeks after I first posted this summary) receive a letter from Ben McBride that did little more than confirm that they would accept no responsibility for the ECM damage that occurred while in McBrides possession. Moreover, the following response from Christie M. that refers to "Melendez Truck . . . confirmation" is a complete surprise to me. Never did anyone at McBride's ever mention Melendez Truck to me. Only Johnson Caterpillar of Riverside and Trans-West Ford Truck of Fontana were ever part of any conversation between me and anyone at McBrides. I have since discovered that a repair, made by McBride's last spring, to the steps that enter the side of the coach had to be re-done. A metal support had experienced metal-fatigue and was ripping, causing the steps to sag under weight. I recently took the RV to J&L RV Repair in Fontana where I was told that the support had previously been welded, but the weld just further stressed the fatigued metal, thus the 'repair' lasted only a few months. J&L RV in Fontana properly reinforced the original structure so that it is better than new. read more

It must took a lot for me to spend my busy time to write the worst review in customer service for my Airstream trailer. Simple warranty repaired for my fridge and just out of 2 months period. And spoke with Dometic and they would make an exception however they could not find my record. And I need to use my trailer today and these people Chris and service manager are so unprofessional and think I would not come back and hold me hostage and charge me $138 in order for me to take my trailer? Which this should be a courtesy release and let me finish my trip and return to deal with this warranty issues again. Again this is my 3rd issues with this place so it would be my last time unless the current service manage get fired! read more

The best RV service we have experienced. We had a bearing issue in the wheel of our trailer and had it towed to McBrides. They were able to quickly take in our RV and communicated with us every step of the way. Mike the service manager is great at explaining everything and very professional. Not only did they quickly fix our RV unlike many places that take weeks they took it back to our storage lot (Mcbrides RV storage) clean and with an extra weather strip repaired at no extra charge. We will never take our trailer anywhere else for repairs. read more

I needed some body repair and a replacement for a broken window on a Grand Design 5th wheel. The dealer from whom I purchased the RV could not get me in until 3 weeks and then stated that it would take another 4 weeks to complete the work. I could not leave the rig with a broken window for that length of time. Furthermore, this is the beginning of the RV season and I could not miss the next 2 months of RVing. I called McBride's and was connected with Jeniffer in the body shop. I told her about the issues and that I had a scheduled trip in 2 weeks. She scheduled me to bring in the rig the very next day and stated that they would try to complete the work by the end of the following week. Until contacting McBride's, I have never encountered an RV shop that would schedule service so quickly, much less complete the work so quickly. This was a great first impression and it continued to improve. The shop is very quaint and clean. The personnel are very friendly and helpful. Jeniffer's attention to customer service is outstanding and impressive. They received my rig and completed the repairs by the following week, which enabled me to salvage my scheduled trip. The quality of work was very good. The body work restored the RV to like-new condition without any hint of previous damage. Jeniffer even called me after the trip to check on my satisfaction with the service and to verify that I was able to make the trip. The follow-up was genuine and demonstrated attention to quality customer service. I intend to make McBride's my go-to place for any type of RV service. read more

Love this place and wouldn't take our RV anywhere else! They are honest, reliable and take care of their customers! Highly recommend.

We have a 2004 Fleetwood Southwind 32V. Original owners. We will not take our RV anywhere else for service. We trust no one else to provide such a level of care, support, & professionalism we get from McBrides. The staff is friendly, prompt, and courteous, the place is clean, well kept and organized. They are experts in the care and maintenance of all types of recreational vehicles. Also, advise of recalls when the manufacturer(s) has failed to do so. Keep up the good work McBrides. Our worry free motorhome keeps us happy campers and travelers!! read more

Yes Of Course This Review is about McBrides RV Storage In Chino However when you type them in Yelp This page comes up so I was suspecting Both are Part of the same Group. Without a Doubt I have No opinion about the repair side of McBrides operation and as far as I can see From the posts your bussiness looks very reputable. And really I have no prpblem as far as the storage yard My Beef is with the fact I needed to pay a Full year when i had no use for it Nor was I aware of having a Years Lease . But Obviously I didnt read the small Print . Which really one shouldnt have to at a parking facility There is No special Preperation or added Expense Before i parked nor after i left the parking spot . So My Distain is with the policy they have there and Not with your shop Thanks Jerry read more

Update to my original review. Mcbrides RV never reached out after our horrible pick up appointment. What I truly do not understand is why when I specifically stressed before we dropped off our RV that they look at the black tank that they for some reason forgot all about our initial phone calls. While we were there they still never ever pushed the button for the black tank. As to their customer service they were argumentative, Defensive, and in no way shape or form took responsibility for not even trying to press a button that was in line with the other two buttons depressed. Of course I was angry they charged $350 to do nothing not even a courtesy check of the RV was done they did not check our air conditioning heating unit they were more interested in demeaning us while we were there which is why I was and still am so angry. Now in February which is 2 1/2 months later they sent us the number for somebody to do our black tank they recommend are the flash oh no of course they did not offer to pay for the RV plus people but they notified us that another $200 to have somebody look at something when Mcbrides RV should have looked at it to begin with. So their answer to us was here pay somebody else to do what We should have originally done. Pathetic read more

I love this place. They host a party annually with the airshow and it's the best. Great service and a great value.

I would have given them 5 stars but there were some scheduling issues that caused me some problems. On a brighter note their work was top quality! I will return for more routine paint work but will schedule at a more opportune time for both of us. read more

Got into a bad accident in our 40ft Allegro Bus that required a new motor. McBrides was recommended by a friend. I called Ben from the scene of the accident on the 86S in Coachella and Ben walked us through the entire process of how to deal with CHP, the rip-off tow company, the Insurance companies etc. Ultimately, Ben had both the coach and trailer towed to McBrides and worked with us and the insurance companies to get the coach fixed. It took time (mainly due to the insurance companies sparring over liability limits etc.) and we definitely had some "teething" problems but I have to say, Ben and Vic are both stand-up guys and made everything right. Will be taking the coach back in a couple of weeks for some additional paint work (not related to the crash!). read more

We have been customers of McBrides for many, many years. We are very, very happy with their work and their employees. Just recently my husband wrecked our motorhome causing a considerable amount of damage. All I can say, is thank God for insurance and McBrides. They made our motorhome look like we just took it off the lot!! They are very reliable and honest and stand by their work. We highly recommend McBrides for any and all work!!!! read more

Vic is great to work with. Work quality is good. The cost of work performed was over priced. I will search for better price for all future work on my personal coach. I think they may cater more to insurance business. read more

In March, 2016, I brought my 40 ft Cyclone Toyhauler in for an A/C problem. The tech diagnosed my problem, contacted my warranty company and ordered a new A/C. I brought the trailer back 1 week later, and in 2 hours, I was back on the road with a new A/C unit on the roof. I only paid my deductible. The service and staff were the best. I highly recommend McBrides RV Service in Chino, CA. for any RV service. read more

Just got my RV back from the body shop. They did a wonderful job! A very fair estimate to do the work and it was completed when they said it would be. I worked with Jennifer in the office and she was fantastic! read more

Very friendly shop. Clean, clean, clean. Nice perk is a washed motorhome at the end of service, saved us some time for sure. Will be returning for future needed services. read more

The owner was especially helpful in getting me in right away, taking care of all my requests and charged a fair price. The problem is a standard one, his mechanics make mistakes and hide them. When changing my air conditioner he forgot to bolt down the compressor and it tore up the radiator coils. He was not going to tell anyone, but I saw it. Then he drained the generator oil accidentally into the chassis frame rail and charged me half an hour labor to clean up his own mess. Great owner, lack of mechanic oversight. read more

A+ service! If you are a full-timer like we are, this is the place to go. It was the only place we could locate that could actually have us live on their premises while our repairs were done. The service manager, Chris, worked hard with our warranty company to get the approvals we needed and the repair person, Carlos. who was assigned to do the service, were friendly and professional. We highly recommend this business to all. A huge thank-you to all at McBrides! read more

I've had my 2007 Monaco Dynasty for three years. I've had to use this company a few times in that period, for maintenance and damage that I caused to my coach. Each time I've used this company they have been very patent with me due to my many questions which they had answers, that I could understand. They don't make you feel like an idiot. All repairs were done to my satisfaction. I trust this company with my "pride and joy" (Motorhome). read more

Great service and repairs, we were traveling when our RV was damaged. I searched and searched and chose this dealer. Vic the shop manager was over the top, got our fifth wheel from storage, towed it to the shop, coordinated everything with our insurance company, it was a great seamless experience! these folks are super nice, helpful and professional. Work completed within settlement all was well. The work was impeccable. We had our RV towed nearly 100 miles to this dealer I wouldn't go any where else in Southern California. read more

Fantastic family-owned business to deal with! Super professional and they keep to their word and finish on time. Highly recommended! Best people I've ever dealt with. They did extensive fiberglass repair on my trailer and there is no evidence it had even been repaired. Looks like new! read more

Spent a lot of time trying to find a good place to change coolant in my RV. Went here and spoke with Chris who spent a lot of time going over what was going to be done on my coach. Well, he didn't pass along the information so none of the items were ever looked at or attended to. And worse yet, when I brought it to the manager's attention, he couldn't figure out that I needed a ride home to give them more time to do the job as promised or discount the job because of the errors. Making matters worse, their website was apparently outdated and the prices being quoted were hundreds more than listed, so they changed the website and charged me more than some other local businesses that I had looked into. I did notice not a lot of current reviews, but I was sold with the involvement of Chris and his attention to every detail while I was there. Well, here is a current review and I wouldn't let them near my RV again. They appear to have done the one item, but nearly let me drive away short of fluids they were supposed to have checked that could have been a problem and cost me much more if I hadn't asked. I need to add that the mechanic was excellent and I will be returning with a promised "Guiness" beer for his effort, but the trust was lost and to have a manager unable to figure out what should happen next was concern enough for me not to return. They could be quite a good shop given the lack of alternatives in the area, but beware if they "forget" everything they told you at the beginning or quotes go up hundreds of dollars. I think they saw me as money coming in and that was it. They could have gotten a lot if they had just followed through on the work! Stay away from McBride's RV in Chino...can't trust them to do the right thing!!! Oh yeah...to the reviewer (next review) that mentions a washed RV, nope they aren't going to do that either, although it too is mentioned! read more

We had been storing an RV at Mcbrides for several years. The owner of the RV passed away in mid August, and we could not afford to store it there any longer. We spoke to the owners, provided a death certificate as proof and removed the RV before the new month began. They were very understanding, canceled our contract and told us we were up to date on payments. To our surprise and obvious disappointment, Mcbrides added charges against the deceased bank account the day after we spoke with them. When contacting them, they told us the charges were for not giving them a 45 day notice of cancellation. When asked why they didn't tell us this during the cancellation, their answer was, "you can bring the RV back". How could they be so understanding, then when you walk away they take money from a deceased persons bank account. The money in the account was left for a dignified burial. Mcbrides has a great attitude as long as you are paying them. My family lost all respect for Mcbrides, and they didn't show much respect either once we were no longer paying them. read more